DIAMOND CERTIFIED COMPANY REPORT
The Cabinet Center
(925) 526-5948
(650) 605-3966
Full-service cabinet installation for kitchens and bathrooms
The Cabinet Center is a full-service design center that specializes in custom kitchen and bathroom cabinetry, entertainment centers, desks and more. The company serves residential and commercial clients throughout Northern California from two locations in San Ramon and San Carlos. Customers can choose from entry-level cabinets or custom lines that come in a wide variety of wood species, including cherry, maple, lyptus, alder, teak, mahogany and walnut.
General Manager Chris Chidester says The Cabinet Center takes pride in involving its clients in every aspect of their cabinet designs. The company’s in-house designers have more than 60 years of combined experience, and they begin each project by determining a client’s unique needs, wants and budget. Mr. Chidester says they walk every customer through all available design options and set realistic expectations.
The Cabinet Center has complete working kitchens on display at both its showrooms, and it brings in professional chefs for live demonstrations of the kitchens’ functionalities. The company offers complimentary in-showroom design appointments and can create 3-D renderings of clients’ design ideas to give them a conceptual sense of how their kitchen spaces will ultimately look.
Company Philosophy
“We strive to design spaces that help our clients meet their particular lifestyle needs while expressing their unique and personal styles. Our goal is to meet our customers’ design and budgetary needs and other expectations. Part of our customers’ high satisfaction comes from our ability to communicate what they can anticipate from the beginning of a design until its completion.”
Serving Contra Costa County
Design and Sales of Residential and Commercial Cabinetry and Countertops
Kitchens
Bathrooms
Entertainment/Media Centers
any Cabinetry throughout the Home or Business
Columbia
DuraSupreme Cabinetry
Comparative Summary
The Cabinet Center is a full-service home design firm that serves residential and commercial clients throughout Northern California. The company focuses on designing, selling and installing bathroom and kitchen cabinets, but it also offers entertainment centers, desks, home office furnishings and more.
The Cabinet Center’s staff takes pride in giving customers the exact kitchen designs they...
Frequently Asked Questions
Q: How long does your design process take?
A: "The design process caters to the needs of our clients. Once construction actually starts, it's usually takes about six to nine weeks."
Q: Do you tear down studs?
A: "It depends on the job. Some jobs are complete, some involve moving walls and windows and chaining, and some require tearing out an existing kitchen and replacing it."
Q: Can I stay in my house while you're doing work?
A: "Yes. A majority of our clients stay in their homes, and our subcontractors are very conscious of that. They cordon off the area, give residents a temporary kitchen, and keep areas operational as long as possible so it’s less of an inconvenie...
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Industry Info
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Kitchen design should be about more than choosing a cabinet style or finish.
A good kitchen designer understands that having a functional kitchen is as important as having a beautiful one, says Chris Chidester, general manager of The Cabinet Center. “Consider the space you have to work with and determine what type of...
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Findings based on statistically reliable research from 66 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
Business Practices
Current Complaint File
Customer Loyalty
97%
n = 66
Diamond Certified Qualification
Based on 66 customer surveys, we declare
The Cabinet Center
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 415
Continuously qualified since April 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
C.C. Verified Customer Name
"I like my cabinets. I like dealing with them. There are no problems, and they do what they say the will do with their delivery. They are a top-notch company."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
The Cabinet Center
The Cabinet Center
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The Cabinet Center
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The Cabinet Center
Survey Responses For
The Cabinet Center
The Cabinet Center: based on 66 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
C.C. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like my cabinets. I like dealing with them. There are no problems, and they do what they say the will do with their delivery. They are a top-notch company."
AL D. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the ideas that they presented, the alternatives that they suggested, and things like that."
Ann C. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very happy to work with me and very professional. They were very friendly, just awesome. I had a very good experience using them. They were good listeners, they wanted to make me happy, and they were willing to come down in their pricing. They were willing to work with me and do everything that I wanted."
Bob G. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service, we worked with Kelly. She was very professional, she knew what she was doing, and she was a nice person."
Craig K. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Cynthia was our designer. She was great. She had a lot of experience and was meticulous about details. She was also very good at revisiting the plans when we had changes."
Elaine E. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that the personnel working there was outstanding. Their employees were very personable. They had a nice showroom with quality supplies. They sold quality materials and items."
Elizabeth F. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, the saleswoman was very helpful."
Fred S. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything. They were very accommodating. It was a pleasure dealing with Chris and his staff. They were excellent in every way. They helped me through some difficult times. They were very accommodating. I can't say enough about them. "
Garry B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive to questions and service. We had some issues with the cabinets and the configuration. The owner came out to help us figure it out."
Jeff B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The time they took helping us pick out the cabinets, they went over the different styles and choices, until we saw the cabinets we were looking for."
Ken R. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The layout and their knowledge about the different types of parts and pieces available to meet our needs"
Leslie B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, and they also met their deadline. The sales representative I was dealing with was on top of things, good with following up, and made sure everything was done and ordered correctly."
Linda G. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My designer was very good. I was introduced to them by Bill R."
Lorene M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had good quality merchandise. They were wonderful."
Bill F. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service"
Sheila L. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked with me to design my kitchen in a way that worked very well."
Gail A. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good. The cabinets were nice and clean. They worked well."
Stephen L. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Cynthia, our sales associate."
Sav D. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Diana Rossi, my sales associate"
Mayumi D. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listened to us really well. They tried to understand what we wanted. They also communicated really well. They were open to what we needed. They always responded quickly."
Alex A. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I liked was the customer service. Kelly was great. Every time I contacted her, she called me back right away. I had an issue with the cabinet, as one of the doors was broken. I called Kelly and a manager was sent to my house right away."
Nita P. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably Joe Patrick"
Michelle W. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were a good choice. We were able to pick something beautiful and affordable."
Karen B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
Bill M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accurate and stood behind their work."
Sofia P. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the customer service."
Damien W. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a good customer service approach and pay very close attention to detail. I recommended them to my cousin."
Dina Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their personality and they really worked with us to arrange to get the cabinets that we wanted. We're very happy."
Theresa D. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very good. Brad McCarthy and Andrew listened to all my needs, answered my questions and were just amazing."
Jeff M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service. They helped us pick out what would work for us. "
Ken D. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the location."
Bill J. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service a lot and they did a very good job."
M3 C. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional and responded quickly."
Nadia K. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, they answered all my questions and I liked the software they used to show me what my kitchen would look like."
Gena M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very delightful to work with and they took a lot of time with us in discussing what would be the best cabinets for us."
Danny M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the cabinets is a 9. The service was great."
Steve M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had good customer service and an excellent product. They walked me through everything and I have recommended them to several other people."
Susan M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Sue R. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That they were very thorough from start to finish."
T. S. C. I. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Product, people, everything about them"
Chris B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their cabinets"
Gary H. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our kitchen remodel was difficult, because it was oddly shaped. I liked their ideas, expertise, and the way they looked at things, something we never would have thought of. I thought they did a very good job."
Robert P. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked the interaction I had with the salesperson and the designer. Also, I liked the choice of having a high-end cabinet or a mid-range semi-custom cabinet."
Pam S. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The designer was extremely helpful."
Janet C. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personalized service I got from Cynthia"
Tim B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Deanna."
Virginia L. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The coordination between the different workers"
Ahmet E. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice to deal with and they took the time to help us chose. Also they delivered on time and it looks great."
Christy M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I had a couple of problems with my installation and they fixed them right away."
D.S. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable staff"
S.C. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I got what I needed."
Harold K. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their design services"
Jamie P. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge, I purchased two cabinets from them."
Mark R. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The lady we dealt with was very helpful. She met well with us and explained what we were getting. We were able to go over things with her."
Michael C. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient"
Mike B. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Tina and Kelly are hands down the best. They are very hands-on. They have excellent ideas and good recommendations."
Denise S. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The designer I worked with was very helpful. She talked to the installers and answered all of my questions."
Wes G. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable salespeople"
Diane M. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that I could take care of everything in one place. They have both cabinets and appliances."
Phil G. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would guess the designer."
Laurie S. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We enjoyed working with Chris."
Tim H. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenience"
Carol D. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service that we received was good. We got a lot of attention to detail."
B. P. Verified The Cabinet Center Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was referred to them and was satisfied with the service."
Vijay R. Verified The Cabinet Center Customer Name
Q1:
Q2:No
Q3 & Q4:"The Cabinet Center's representative was very helpful. He really tried to follow through. He came out to install the cabinets."
Judy M. Verified The Cabinet Center Customer Name
Q1:
Q2:No
Q3 & Q4:"Their showroom"
