Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
December 2007
We declare that Tannen & Associates HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1185
(408) 888-9663

Tannen & Associates is a merchant credit card services company, specializing in comprehensive PCI DSS (Payment Card Industry Data Security Standards) compliance for small to mid-size businesses.

Mark has over thirty years experience as both a merchant and a salesperson. He is familiar with the challenges on both sides of the retail equation and enjoys helping his clients improve their profitability, lower their costs, and increase their sales. He offers educational material and consulting services to ensure that his merchants adhere to the latest Visa and MasterCard requirements to protect cardholder data. In addition, he prepares his merchants to comply with federal law (FACTA) that requires all businesses to have a written identity theft plan at their place of business.

Mark is also an independent representative of United Bank Card, one of the fastest growing credit card processing companies in the United States. Regardless of the type of business (whether retail, e-commerce, restaurant, non-profit, service industry, or brick and mortar storefront), UBC can tailor a full range of products and services to support any business.

Owner Philosophy

“We work to build long-term relationships that help our customers grow their business, plan for the future, and comply with payment card industry security guidelines and FACTA legislation. Treating each customer as if we have a personal responsibility for their success is how we conduct all business. Our competitive pricing, integrity, honesty and work ethic are why customers chose us over the competition. We are totally committed to ensure that every customer is happy with our services.”

PCI DSS Compliance, Consulting
PCI Education Materials
Credit Card Processing
Debit & Credit Cards
Check Guarantee
Prepaid, Gift & Loyalty Cards
POS Systems

Serving Santa Clara County
Findings based on statistically reliable research from 43 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 43

Diamond Certified Qualification

Based on 43 customer surveys, we declare
Tannen & Associates
has passed all rating steps and has earned
The Diamond Certified Award
No. 1185
Continuously qualified since December 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I've dealt with a lot of people in the merchant bank business, and I find Mark to be extremely helpful, truthful, reliable, and supportive. We're a nonprofit organization, and the margins are critical. He saves us money."

–A.M.T.

"Their rates are low."

–B.M.E.I.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Tannen & Associates
(408) 888-9663
(408) 573-3702 fax

Mon - Fri: 8am - 6pm
24/7 Emergency Contact Service

Serving Santa Clara County
Liability Insurance, Worker's Compensation
Mark L. Tannen, Merchant Services Provider & PCI DSS Compliance Specialist