Tannen & Associates

"Mark is on top of things customer service wise. Any time I have question, technical or otherwise, he calls me right back with the right information. I'm really happy with the service. What really stands out, in addition to the great customer service, is that he has a pleasant personality and he's really smart and professional."

B. W. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Great customer service and good follow-through"

"Personalized service"

C. H. R. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is fair and will go out of his way to help you."

"Mark is an honest individual."

C. H. D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Mark bends over backwards to keep his clients happy and satisfied."

"What I like best is that I can talk to him on a personal level. When I make a phone call, he gets back to me within a few hours. I like the immediate personal response."

C. E. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He's great. It's all good."

"The personal service is the best."

C. B. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is the best person to work with."

"He is so helpful, responsive, and professional."

H. O. D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Good customer service, Mark follows through."

"It would be the customer service. He follows through and he is very available."

I. O. B. T. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Mark is really great. He gives great personal service and he is very prompt in getting back to me."

"The fact that he gets back to me promptly"

J. L. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He's always very available and honest about everything."

"He gives me one-on-one attention."

J. F. C. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He takes care of me and does what he says he will do."

"It's probably that Mark does what he says he will do. There's no baloney. He follows through."

K. F. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I recommend him. He always follows up and takes care of any problems."

"We had one issue where we were charged for things we were not aware of. One call to Mark, and he took care of everything."

L. M. D. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"If I have a problem or question, he's there."

"He's pleasant and always there."

L. T. B. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He's very helpful."

"His response time"

L. A. B. M. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would tell them they could trust him with their lives."

"He's a good guy."

M. D. P. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"This is not an exaggeration. With one call, he answers all your questions and takes care of whatever needs to be taken care of."

"When you're doing business, problems happen. Whenever I call him, he always gives me personalized service no matter what time I call him, even if it's ten o'clock at night. He takes care of things."

O. H. M. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He was very professional, punctual, and very thorough."

"It was more about him explaining my merchant account. He knows exactly what he's doing and he made it straightforward and simple."

R. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He's very caring. He takes care of our business. When we have a problem, technical or anything else, he does whatever it takes to take care of it."

"He's very friendly, polite, warm, and he understands small businesses. I have been using him for years and I am very happy with him. That's why when other people call me, I stay with him. I'll stay with him forever."

R. G. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Mark is very detail oriented, very customer oriented, and he does a great job of taking care of things and explaining them thoroughly in a language I can understand."

"What I like best is Mark."

S. I. M. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Mark is a very honest, genuine guy. He's dedicated to his clients. He wants to have a relationship with them. He's not just trying to sell you things. He truly wants to pursue a relationship."

"Mark is a very honest, genuine guy. He's dedicated to his clients. He wants to have a relationship with them. He's not just trying to sell you, he truly wants to pursue a relationship."

V. W. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would say he's a really good guy to guide you in what you need. You are able to talk to him."

"He is friendly. He takes his time and he doesn't rush you. He will spend time with you until you feel comfortable. He doesn't leave you hanging. "

W. M. T. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He's honest, conscientious, and he follows through on whatever he says."

"I think it's the fact that he always provides personal attention to whatever you need. It's nice to have a person answer the phone."

B.B. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"How easy it was and their customer service, he addressed my questions and concerns right away. It was just all around good service. He did an excellent job. Whenever I call him, he calls right back."

C.C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Whenever we have a question, they always make sure we understand everything. They get back to us right away."

C.J.L. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He follows through, he tries to find the best value for his clients, and he is just a really nice guy. He calls to see how things are going, and he is always there for me if I have any questions."

C.H.D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark is just a great guy. He listens, he values customer service, and he cares about his clients."

D.S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge and expertise"

R.D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are available if we are having issues, and they respond quickly. They are good."

H.O.D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their rates and their customer service, they actually helped me save money on processing fees. We used a different company previously. Anytime I need more information, I am able to speak with someone rather quickly."

H.H. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark Tannen is very customer oriented. He is right up there. He is pretty good."

H.D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He takes very good care of me. I feel like I am his only client. Service today is not a big commodity, so when someone provides it, it is refreshing. "

I.R.D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are really personable. They take time to make sure things are taken care of. His personal service, Mark is really good at what he does."

K.D.T. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very helpful and their door-to-door delivery"

M.D.P. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything has been really easy. Their sales representative is the best. He calls to make sure everything is alright. He never hesitates to take care of the problem. He comes out the same day."

P.W.F.G. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Great customer service, if I ever have questions, he is right on top of them. If there are any issues, he will come out and solve the problem. He keeps an eye on my account, and if there are any abnormalities or fee issues that may not be right, he advocates for me. He keeps me updated on regulations that may impact the way I process credit cards."

R.B. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark is very knowledgeable and responsive. He always addresses my questions very quickly and thoroughly."

S.B. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Service and price, Mark takes care of us. He makes the right phone calls. We love Mark."

R.M. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His philosophy is to be ahead of the game and to avoid problems. So, he's proactive in providing service to his clients to avoid problems and he also is always available whenever I need something. He's always willing to go the extra mile."

A. M. T. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've dealt with a lot of people in the merchant bank business, and I find Mark to be extremely helpful, truthful, reliable, and supportive. We're a nonprofit organization, and the margins are critical. He saves us somewhere between $70 and $100 in credit card fees annually. Prior to dealing with him we were with a merchant bank that was questionable. Mark came by, and I agreed to listen to him. He advised me that he could save us money. After exploring our options, we found he was able to give savings on a per card basis, instead of a group savings. He was able to give us a reward card that saved us money. He delivers on time, and he is unlike any other salesperson we've been involved with. He spearheaded the project and coordinated with our ticketing provider in L.A. The guy is terrific. Honestly, it is his sincerity and integrity that I like best, as well as his follow-through. In fact, I have recommended him to various theater companies throughout the Unites States and several have made a change. "

B. M. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their rates are low."

C. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He follows up with me very thoroughly. That is very important. I value his commitment. He always lets me know that he is working on things for me. "

C. P. H. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His openness and friendliness"

D. H. M. D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He did what I needed him to do very quickly. He took care of all of the issues and answered my questions. His price was very reasonable. "

G. S. H. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He responded so quickly to some of the issues we had with the new credit card machine and the older workers who did not understand the process. He's been outstanding. He also helped lower our credit card fees, so that was a big plus."

H. O. D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When we have a question, he immediately returns our phone calls. He doesn't wait until the next day. He returns our calls within five or ten minutes. We have some vendors that we have to call back the next day and follow up."

J. F. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark calls you back when he says he will. He gets things done in a timely manner. "

D. K. F. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is very attentive, and he answers all of our questions. If we need anything, he is there."

L. M. D. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Every time I need him, he's there. I don't need much, but when I ask for something, he answers all of my questions. "

M. D. P. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His attitude, and he promptly returns calls. Both my father-in-law and I use him. I refer him to my friends. That is how happy I am with him. That should say it all. "

M. B. S. A. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is always available to help if a problem arises."

P. W. F. G. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is personable, knowledgeable, and extremely helpful. "

R. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His service, he cares so much about our business. Every time we have a problem, he is there for us. He offers excellent service. It doesn't matter what time of day or night it is, he will be here to fix our problem."

Rory B. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He saved me money and had a good service. He was always available. If I called I'd get a call back within an hour if I wasn't able reach him the first time. I want someone that I can trust who can solve problems right away. When I ran out of supplies, he met me and brought them to me. What more can you ask for in this day and age? "

Russell B. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very attentive. He did a good job to ensure all of my questions were answered. "

R. F. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very responsive in getting anything that we need. He has been terrific. "

S. P. V. E. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very responsive, kind, eager to help, and very service oriented. He stays in touch and does very well. "

T. E. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very thorough in his explanations. There were a number of people that he had to train here that had no clue about the process. He made sure the system was working. He always has a smile on his face. We love seeing him. "

T. I. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's been incredibly supportive in guiding me along and letting me know what I need. I never felt like I was getting anything over the top, but I got exactly what was needed. I liked his fairness. I was very nervous as a new business owner. He was just really great at explaining things, so that I felt like I knew what I was doing. "

W. M. T. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There is a person to talk to and it saves me quite a lot of money. The cost of the change orders is considerably less, almost half of the cost that my other bank was charging me."

H. O. D. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was really trying to find us a way we could save money and pointed out to me additional fees that the other company was charging me that I wasn't aware of. He was really thorough and went through everything. He saved me $125 a month. From beginning to end, he was good."

C. E. S. I. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is really patient and has a great personality. We're a brand new company. He came in and spent time training our people. He periodically checks in to ensure everything is running well, He even re-wrote some of the manuals for us and provided us with Clift Notes."

J. K. L. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their system is simple to use and they have excellent customer service. "

L. M. D. C. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's a really nice guy. Anytime I need him, he's there. He has all of the answers to my questions and that"

J. F. C. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark is just a straightforward guy and gives all the information you need and takes his time."

O. S. J. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that he was there, he was present every time we met. He came in and roughly understood our business here. He did everything in his power to meet our needs."

M. D. P. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's on top of everything. Anytime you need anything or have a problem, he's there."

M. B. S. A. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is very service oriented, which is hard to find these days."

T. F. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark was very accommodating and easy to work with. "

C. P. H. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"His follow-through and helpfulness"

B. R. A. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would say his creativity, flexibility and customer service."

A. M. T. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty, integrity and upfront about everything"

C. A. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I am happy with his system and his work. My son is starting a business and is going to hire Mark's services."

R. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Whenever we had problems, he would be there any time of the day or night. He cares about my business."

C. S. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer service, he was there for us. It wasn't just a phone conversation. If we needed him, he would be available."

R. F. Verified Tannen & Associates Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very responsive to any of our needs. If we need anything, he's on the spot and follows up."

A. E. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"He is good."

"They are very good."

B. H. A. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"He helped me through a lot. He helped me break it down so I could understand the issue I had about how the merchants worked."

"His service was very personalized."

A.B.J. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"In the beginning, they would follow up and take care of the customer."

B.M.E. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their customer service is friendly. They respond well to calls. They are professional."

L.T.B.S. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He explains everything. If I have any questions, he gets back to me very quickly."

O.I. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The ease in setting it up, and the cost is a good value. "

O.H.M. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like talking to a live person online when I have questions."

T.L.I. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I don't understand the credit card industry that much. Mark did a clear job of laying it out and made reasonable recommendations about what I should do, given the volume of my business. His recommendations have proven to be good in comparison to other companies recommendations."

T.E. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Nothing has gone wrong."

C.A.S. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like that sometimes they can answer my questions in two minutes. Mark is a great guy. He is the only reason I continue to do business with them. If I call with a problem, he responds well."

O. S. J. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personal attention and the price, he was able to save us a lot of money. It has been a very positive experience."

C. H. R. Verified Tannen & Associates Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personalized attention and follow-through"

G. V. Verified Tannen & Associates Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They were very straightforward, honest, and they got the job done quickly."

"Their honesty"

G.V. Verified Tannen & Associates Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We like their service and their good prices."

C. H. R. Verified Tannen & Associates Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He is very responsive in terms of answering questions and returning phone calls. He is also service oriented. "

G. S. Verified Tannen & Associates Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He's not afraid to ask questions or fix things if they are screwed up. He calls us every week or two weeks to see how things are going. "

D. R. D. Verified Tannen & Associates Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He solved the problem that we had. "

B. S. J. Verified Tannen & Associates Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He's easy to communicate with and doesn't mind being asked to come by to help. "

Tannen & Associates

Company Philosophy

Comparative Summary

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Map

Industry Info

Customer Satisfaction

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Customer Loyalty

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Verbatim Survey Responses From Only Verified Customers

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Survey Responses For

Tannen & Associates