DIAMOND CERTIFIED COMPANY REPORT
Tannen & Associates
Tannen & Associates
(408) 888-9663
6069 Bluering Ct.
San Jose, CA 95120
San Jose, CA 95120
Mark L. Tannen Owner of Tannen & Associates
Tannen & Associates is a San Jose-based merchant credit card services company that specializes in comprehensive PCI DSS (Payment Card Industry Data Security Standards) compliance for small to mid-size businesses in Santa Clara County.
Owner Mark Tannen has more than 30 years’ experience as both a merchant and salesperson. He’s familiar with the challenges of retail operations and says he enjoys helping his clients improve their profitability, lower their costs and increase their sales. Mr. Tannen offers educational material and consulting services to ensure his clients adhere to the latest Visa and MasterCard requirements for protecting cardholder data. In addition, he prepares merchants to comply with federal law (FACTA) that requires all businesses to have a written identity theft plan.
Mr. Tannen is also an independent representative of United Bank Card (UBC), one of the fastest growing credit card processing companies in the United States. Regardless of the type of business (retail, e-commerce, restaurant, nonprofit, service industry, or brick and mortar storefront), UBC can tailor a full range of products and services to support any business, says Mr. Tannen.
Company Philosophy
“We work to build long-term relationships that help our customers grow their businesses, plan for the future, and comply with payment card industry security guidelines and FACTA legislation. We treat each customer as if we have a personal responsibility for their success. Our competitive pricing, integrity, honesty, and work ethic make us stand out from our competition, and we’re totally committed to ensuring every customer is happy with our services.”
Serving Santa Clara, San Mateo and Alameda Counties
PCI DSS Compliance, Consulting
PCI Education Materials
Credit Card Processing
Debit & Credit Cards
Check Guarantee
Prepaid, Gift & Loyalty Cards
POS Systems
Theft Merchant Services
Comparative Summary
San Jose’s Tannen & Associates is a merchant bankcard services company that offers support to small and mid-size businesses in Santa Clara County. According to owner Mark Tannen, his company’s biggest asset is its ability to talk to its clients. “They know to call us first,” he says. “We offer local support, so our clients don’t have to deal with toll-free...
Frequently Asked Questions
Q: How can you help a company become PCI-compliant?
A: "I can walk them through the entire PCI (Payment Card Industry) compliance program that Visa and MasterCard requires them to have."
Q: Are your rates competitive?
A: "Yes. They’re more than just competitive; we’re often able to save our clients a substantial amount of money."
Q: Do you provide 24/7 service?
A: "Yes. We want to always be there for our customers. Among other things, we offer a 24-hour swap and replace service for credit card terminals."
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Industry Info
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Going local is important when looking for a credit card merchant service.
“I believe very strongly in local support and representation,” says Mark Tannen, owner of Tannen & Associates in San Jose. “Most business owners have never met their credit card processor. We’re transferring money in and...
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Findings based on statistically reliable research from 68 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
Business Practices
Current Complaint File
Customer Loyalty
98%
n = 68
Diamond Certified Qualification
Based on 68 customer surveys, we declare
Tannen & Associates
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1185
Continuously qualified since December 2007.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
"Great customer service, if I ever have questions, he is right on top of them. If there are any issues, he will come out and solve the problem. He keeps an eye on my account, and if there are any abnomalies or fee issues that may not be right, he advocates for me. He keeps me updated on regulations that may impact the way I process credit cards."
"I don't understand the credit card industry that much. Mark did a clear job of laying it out and made reasonable recommendations about what I should do, given the volume of my business. His recommendations have proven to be good in comparison to other companies recommendations."
Research conducted by American Ratings Corporation. Ratings Methodology
Company Capabilities Table
Tannen & Associates
6069 Bluering Ct.
San Jose, CA 95120
San Jose, CA 95120
(408) 888-9663
(408) 573-3702 fax
Mon - Fri: 8am - 6pm 24/7 Emergency Contact Service
Serving Santa Clara, San Mateo and Alameda Counties
Mark Tannen
4
Liability Insurance, Worker's Compensation
Retail Solution Providers Association (RSPA), Silicon Valley Chamber of Commerce, Western States Acquirers Association
2006
PCI DSS Compliance, Merchant Services, Consulting, PCI Education Materials, Credit Card Processing, Debit and Credit Cards, Check Guarantee, Prepaid, Gift and Loyalty Cards, POS Systems
100
Commercial, Non-Profits, Retail
