Diamond Certified Company Report

T & S Auto Repair

Diamond Certified Company Report

T & S Auto Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Anna D.

VERIFIED T & S Auto Repair CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service

They were friendly and I had a tricky issue that they were able to fix. They were great.

Ashley D.

VERIFIED T & S Auto Repair CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very cost effective and they have wonderful customer service.

Their turnaround time is great and they seem to be personally invested in their customers.

Fabiola P.

VERIFIED T & S Auto Repair CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been recommending them, they're great. They explain everything in detail and even show me the part that needs fixing.

I liked their attention to detail and that they were upfront and honest. They're really good.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sean Gong (L) and Theresa Yee, Owners

T & S Auto Repair provides a complete range of maintenance and repair services for all types of European, Japanese, and domestic vehicles at its San Carlos facility. The company has the training and equipment to work on everything from tires and brakes to engines and transmissions, and it supplements its general repair services by performing specialized work such as smog repairs, wheel alignments and electrical diagnostics.

Co-owner Sean Gong says T & S Auto Repair’s customer-oriented approach to doing business is responsible for much of its success. “Our customers appreciate that we always offer fair prices while still making sure our repairs are right on the spot. This industry is based on referrals, so our ability to satisfy our customers on a continuous basis has been a huge part of growing our business.” 

T & S Auto Repair prides itself on offering its customers a friendly, clean environment while they wait for their cars to be ready. “We’re not a typical repair shop—some of our customers love to just come in and say hi or drop off something for my dogs,” says Mr. Gong. “It’s like one big family here.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON T & S Auto Repair

Locations

The Bay Area

Get Directions
SERVICES PERFORMED

Maintenance & Repair of European, Japanese & Domestic Vehicles
Brakes
Alignments
Suspension Work
Tires
Engines & Transmissions
Electrical Diagnostics
California Smog Inspection Station

BRANDS Supported
  • Bosch Invented for Life

  • Bosch

  • NGK

DIAMOND CERTIFIED RESEARCHED ARTICLES ON T & S Auto Repair

Company Profile

T & S Auto Repair provides a complete range of maintenance and repair services for all types of European, Japanese, and domestic vehicles at its San Carlos facility. The company has the training and equipment to work on everything from tires and brakes to engines and transmissions, and it supplements its general repair services by performing specialized work such as smog repairs, wheel alignments and electrical diagnostics.

Co-owner Sean Gong says T & S Auto Repair’s customer-oriented approach to doing business is responsible for much of its success. “Our customers appreciate that we always offer fair prices while still making sure our repairs are right on the spot. This industry is based on referrals, so our ability to satisfy our customers on a continuous basis has been a huge part of growing our business.” 

T & S Auto Repair prides itself on offering its customers a friendly, clean environment while they wait for their cars to be ready. “We’re not a typical repair shop—some of our customers love to just come in and say hi or drop off something for my dogs,” says Mr. Gong. “It’s like one big family here.”

Read moreRead Less
Company Philosophy

"Our customers' safety is our number one concern, so we always take the time to educate them about what's going on with their cars and answer any questions they have so they can feel more comfortable with the process. We strive to maintain lasting customer relationships that are built on mutual trust and respect."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For T & S Auto Repair, the key to achieving and maintaining high levels of customer satisfaction is simple: take a personalized approach to every job and emphasize clear communication throughout every step of the auto repair process. “Instead of having ‘buyer-seller’ relationships with our customers, we treat them like friends and take the time to educate them about what’s going on with their vehicles,” says co-owner Sean Gong. “They know we’ll be able to answer their questions right away and get them back on the road as quickly as possible.”

T & S Auto Repair has been repairing all types of European, Japanese and domestic vehicles at its San Carlos facility since 2011. In addition to working on everything from tires and brakes to engines and transmissions, the company utilizes its specialized training and equipment to perform smog repairs, electrical diagnostics, wheel alignments, and more.

Unlike auto repair shops that delegate quality control responsibilities to less experienced technicians, T & S Auto Repair provides every job with the hands-on expertise of Mr. Gong himself. “I make sure we’re using the best possible replacement parts, and I personally double- and triple-check every repair before the car is returned to the customer,” he says. “It’s all about quality control–if something isn’t right, I won’t let the car leave until it’s fixed.”

Another distinguishing feature of T & S Auto Repair is its clean, family-friendly shop, which Mr. Gong says is designed to offer customers a comfortable environment while they wait for their cars. “We’re not a typical repair shop, and we take pride in that. It’s like one big family here–some customers will even come in just to say hi or drop off something for my dogs.”

Read moreRead Less
Industry Info

Many car manufacturers tell people that with today’s synthetic oil, they only need to service their vehicles every 15,000 miles. While this may be true when a car is relatively new, by the time it loses its warranty and gets a little older, it needs to be serviced more often. “Keeping up with regular, mileage-based maintenance is the cheapest insurance you can get for your car,” affirms Sean Gong, owner of T & S Auto Repair in San Carlos.

To make sure your car is running at its peak condition, consider the following tips:

  • Check the V-belts and serpentine belts to make sure they’re in good condition. Replace them if they show signs of disproportionate wear such as cracking, fraying or glazing. “If your belts are squealing when you first start your car, that’s a good indication they’re wearing out,” says Mr. Gong. “A worn belt is dangerous because it can skip and damage components like the alternator or cause you to lose posture while driving.”
  • Annually inspect steering and suspension systems, including shock absorbers, struts, and chassis parts such as ball joints and tie rod ends. Replace these parts if you find leaks, damage or loose mounting hardware.
  • Check your tire pressure every month, even on your spares. Check the tread for unbalanced wear, and make sure there are no lacerations on the sidewalls.
  • To prevent stripping your car’s wax finish, only use cleaning products that are specifically designed for washing cars. Polish your car at least twice a year to protect its finish.
  • If your battery is more than three years old, test it to make sure it’s still functioning effectively.
  • If you’re frequently topping off brake fluid, inspect the brake linings and check for fluid leaks. Replace brake fluid every two years or 24,000 miles.
  • Inspect hoses after each oil change and replace them if they’re leaking, brittle, cracked, rusted, swollen or restricted.
Read moreRead Less
Frequently Asked Questions

Q: Can you tell me how much my repairs will cost over the phone?

A: We prefer to look at cars before we give estimates. If you bring your car to our shop, we’ll perform a diagnostic inspection for free and tell you exactly how much the repairs will cost.

Q: Can you work on my specific type of car?

A: We have the training and equipment to work on all makes and models, especially European vehicles like Volkswagens, Audis and BMWs. If you tell us the symptoms you’re experiencing, we can tell you what’s going on with your car.

Q: How long will it take to complete my repair?

A: Most of the time, we can complete the repair in one day.

Q: Do you offer a shuttle service?

A: Yes, we can drop you off at work or at home and pick you up when your car is ready, and we also have loaner cars at our shop.

Q: Are you open on weekends?

A: We’re open on Saturdays, but it’s mostly by appointment. If you really need a repair on Sunday and give us enough notice, we can do that as well.

Q: Will you install replacement parts that I supply?

A: No, because we can’t control the quality of those parts or provide any kind of warranty.

Read moreRead Less

SELECTED PHOTOS FROM T & S Auto Repair

View Comments
Shares
T & S Auto Repair WEBSITE AND EXTERNAL FEED
  • T & S Auto Repair SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.tsautorepair.com
Diamond Certified RATINGS ON T & S Auto Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
T & S Auto Repair : Average 9.2 out of 10 based on 150 unique customer surveys of customer satisfaction.

Anna D.

VERIFIED T & S Auto Repair CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service

They were friendly and I had a tricky issue that they were able to fix. They were great.

Ashley D.

VERIFIED T & S Auto Repair CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very cost effective and they have wonderful customer service.

Their turnaround time is great and they seem to be personally invested in their customers.

Fabiola P.

VERIFIED T & S Auto Repair CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been recommending them, they're great. They explain everything in detail and even show me the part that needs fixing.

I liked their attention to detail and that they were upfront and honest. They're really good.

Allen M.

VERIFIED T & S Auto Repair CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their service is good.

Their work is good quality and the labor is affordable. Everything is good.

Bob B.

VERIFIED T & S Auto Repair CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say the repair was quick and low cost, and it was done on time.

Fast repair time

Connie M.

VERIFIED T & S Auto Repair CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sean is beyond excellent, a very nice guy. They are reasonably priced and the service is great.

I liked the way Sean treats his customers.

David M.

VERIFIED T & S Auto Repair CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very friendly and helpful. Once they patched a flat tire for me at no charge.

I liked that they know what they're doing and are friendly about providing service.

David R.

VERIFIED T & S Auto Repair CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are an honest shop.

I liked getting a good repair at a good price.

Fernando G.

VERIFIED T & S Auto Repair CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. Sean is honest and recommends the most cost-effective options.

I like the fact that they look out for my safety as well as my wallet. They give me many different options that won't break the bank, and they inform me of the necessities and priorities of each repair.

Fred M.

VERIFIED T & S Auto Repair CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sean is outstanding.

He always responds quickly. When I give him a call, I know I'm going to get a call back before the day is over. He's meticulous and does the job right the first time around. I think the way he runs his business is absolutely excellent. It's not very easy to trust someone, especially in the auto industry, but I trust Sean. I'm much more satisfied being a customer at T & S, instead of the lousy dealership. I feel like I'm actually important, and not just some number or monetary figure with legs.

Goose G.

VERIFIED T & S Auto Repair CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, reliable, and have absolutely great personalities in the shop. They showed me the replacement parts so that I could see the quality for myself.

The service was on time, clean, and well done. They met every expectation of mine.

Jackie H.

VERIFIED T & S Auto Repair CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable. I would recommend them to anyone in need of a repair shop.

They were really friendly and willing to help me out. I liked that they were available on short notice.

Jay O.

VERIFIED T & S Auto Repair CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly, knowledgeable, and they helped me out of a pinch twice. They are really easy to work with and were able to resolve my issues. I have a lot of appreciation for them, they're fantastic.

I liked their willingness to work around my schedule and their diligence in catching potential issues.

Joe R.

VERIFIED T & S Auto Repair CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest

I like that they're timely, honest, precise, and professional.

Katherine P.

VERIFIED T & S Auto Repair CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I definitely would recommend them. They were friendly, honest, and didn't rip me off.

Everyone I interacted with was very friendly. They offered to drive me to work and even pick me up when I was off. I was very surprised and satisfied that they went that extra mile for me.

Leroy P.

VERIFIED T & S Auto Repair CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work. They're informative, communicative, and honest.

I like that they know what they're doing. They're honest, trustworthy, timely, and have a quick turnaround time.

Lobiss P.

VERIFIED T & S Auto Repair CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're knowledgeable about all cars.

They have patience while working in what seems to be frustrating situations, and I can sense they really like what they do.

Maiko G.

VERIFIED T & S Auto Repair CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're easy to deal with and reliable.

They're pretty flexible in regards to scheduling an appointment that works for me.

Matt R.

VERIFIED T & S Auto Repair CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Knowledgeable and professional

They were open on Sunday, which was great.

Michael O.

VERIFIED T & S Auto Repair CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do a good job for a reasonable price.

They know what they're doing and they do a good job for a reasonable price.

Read All 150 Survey Responses at Ratings View