Diamond Certified Company Report

SureShred

Diamond Certified Company Report

SureShred

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 390 VERIFIED CUSTOMERS i

Mark S.

VERIFIED SureShred CUSTOMER

1 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a reliable, friendly, and good service. They take away all of our paper.

Professionalism

N.C.T.A.

VERIFIED SureShred CUSTOMER

2 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them a few times, and I haven't had any problems with them. I'd use them again, and I actually need to schedule them to come out. I'd recommend them.

They come out when I call them and they empty my cycle of papers that I collect. They're great at it.

M.B.I.

VERIFIED SureShred CUSTOMER

3 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick, on time, and they come out when they say they will.

What I value most is the fact that they certify that they've shredded the documents. They immediately shred them, and they give you a certificate to go with it.

Read All 390 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

SureShred provides mobile document shredding services for commercial and residential clients and government agencies throughout Northern California. The company offers everything from one-time service to regularly scheduled services customized to fit clients’ needs, and containers are provided free of charge for scheduled clients.

Founded by Mike Rhoads in 1994 and now operated by his son, David, SureShred estimates it has served more than 10,000 Bay Area clients over the years. Mike and David say they value their employees above all and offer comprehensive benefit plans to attract and retain the best officers. “Having officers with long-term experience makes us more efficient. They’re able to make every shredding job go more smoothly for our clients.”

SureShred secures all the materials it destroys and takes them to its Hayward facility, where they’re baled and shipped to a paper mill for recycling. After every job, the company issues a Certificate of Destruction that guarantees clients’ materials have been completely destroyed. Prior to hiring its employees, SureShred uses an outside agency to run background checks on all candidates. Additionally, it maintains a strict no-drug policy and implements random checks.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON SureShred

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Onsite Shredding of Records, Documents, Diskettes, Magnetic Tapes Transparencies or Products
Recycling of All Paper Items Shredded

DIAMOND CERTIFIED RESEARCHED ARTICLES ON SureShred

A look inside SureShred’s Hayward facility

Company Profile

SureShred provides mobile document shredding services for commercial and residential clients and government agencies throughout Northern California. The company offers everything from one-time service to regularly scheduled services customized to fit clients’ needs, and containers are provided free of charge for scheduled clients.

Founded by Mike Rhoads in 1994 and now operated by his son, David, SureShred estimates it has served more than 10,000 Bay Area clients over the years. Mike and David say they value their employees above all and offer comprehensive benefit plans to attract and retain the best officers. “Having officers with long-term experience makes us more efficient. They’re able to make every shredding job go more smoothly for our clients.”

SureShred secures all the materials it destroys and takes them to its Hayward facility, where they’re baled and shipped to a paper mill for recycling. After every job, the company issues a Certificate of Destruction that guarantees clients’ materials have been completely destroyed. Prior to hiring its employees, SureShred uses an outside agency to run background checks on all candidates. Additionally, it maintains a strict no-drug policy and implements random checks.

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Company Philosophy

"Our goal is to provide our customers with peace of mind. We maintain a strict level of security to ensure their materials are properly and effectively destroyed. Our core values are security, service and value. Every part of our business is dedicated to fulfilling our customers' needs in the most efficient manner possible."

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Comparative Summary

SureShred shreds documents and other information-bearing material for residential and commercial clients and government agencies throughout the Bay Area. The company has been a member of the National Association for Information Destruction (NAID) since its inception.

SureShred follows specific rules for collecting, destroying, processing and recycling the materials entrusted to it, says co-owner David Rhoads. From the moment it comes into the company’s possession until it’s destroyed, all material remains under tight supervision and control. All employees are background-checked and randomly tested for drug use.

As a local, family-owned business, SureShred places a high premium on personal, responsive customer service. Everyone in the company carries a Blackberry mobile device, which keeps them in touch and responsive.

Mr. Rhoads says SureShred compensates its staff with generous salaries and benefits. “That keeps turnover low, which in turn accounts for our extremely high level of employee loyalty and expertise.” Mr. Rhoads explains that his company hasn’t raised its prices in 11 years because of the high-level efficiency of its systems and equipment. All trucks are GPS-located and tracked on the Internet, which streamlines operations and speeds response time. Unlike competitors that charge by weight, SureShred charges a flat fee for pre-scheduled shredding.

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Industry Info

Many recent laws dictate requirements for protecting the confidentiality of customer information, says David Rhoads, co-owner of SureShred. In many cases, the fines and penalties for violations have increased more than one thousand percent.

Mr. Rhoads suggests outsourcing your document shredding as a less expensive and more secure alternative to doing it yourself. Moreover, he says, consider a company that shreds onsite. “It’s important for the material to be destroyed before it leaves a facility. When you look at offsite services, you’ll see confidential material is being collected at the clients’ facilities, being loaded onto a truck, and being driven all over town before it’s offloaded at the end of the day. Moreover, once documents reach their destination, workers will sort them prior to destruction to increase their value as recycling.” All these intermediate steps add uncertainty and lower the level of security.

“The shredding industry came out of the recycling industry, but it shouldn’t be considered waste disposal,” says Mr. Rhoads. “It should be considered information protection. It’s a security process, not garbage. If you’re going to pay someone to destroy your material, make sure it’s being done in the most secure way possible.”

In an age when information can be transferred and appropriated with relative ease, Mr. Rhoads says it’s vital for companies that deal with sensitive material to have clearly delineated retention policies familiar to all employees. “The smallest bit of information can turn into security breach. That’s why records should be destroyed regularly.”

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Frequently Asked Questions

Q: Why haven’t your prices changed in 11 years?

A: We’ve been able to maintain our pricing structure by increasing our efficiency. We’ve continually upgraded the quality of our fleet trucks to make sure they’re the fastest and most efficient around.

Q: What can you tell me about your security measures?

A: We follow the strictest security practices in our industry. We’re independently audited on a regular schedule, and we’re randomly audited by Certified Protection Professionals. We’ve been subjected to random audits for the last two years and passed with flying colors.

Q: What’s a certificate of destruction?

A: It’s a signed document verifying to clients that all materials they’ve provided to us have been destroyed. We provide one after every service call.

Q: What materials do you accept?

A: We typically accept paper products, such as archived records. But we also destroy CDs, magnetic tapes, computer hard drives, uniforms, bullet-proof vests, counterfeit clothing and other products.

Q: Do you recycle?

A: Yes. We recover more than 150 tons of paper fibers each month. That material is bailed and shipped directly to a paper mill where it’s recycled into consumer paper products like toilet paper, paper towels and napkins.

Q: When can you get to my place of business?

A: We have five mobile trucks that we operate on a fixed schedule around the Bay Area. We’re typically able to serve clients within 24 to 48 hours.

Q: Do you provide a fixed schedule?

A: Yes. That’s one of the things that contributes to our efficiency. We fit ‘archive jobs’—one-time shredding jobs—in between our regular rescheduled jobs.

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SureShred WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.sureshred.com
Diamond Certified RATINGS ON SureShred
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 390 VERIFIED CUSTOMERS i
SureShred : Average 9.4 out of 10 based on 390 unique customer surveys of customer satisfaction.

Mark S.

VERIFIED SureShred CUSTOMER

1 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a reliable, friendly, and good service. They take away all of our paper.

Professionalism

N.C.T.A.

VERIFIED SureShred CUSTOMER

2 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them a few times, and I haven't had any problems with them. I'd use them again, and I actually need to schedule them to come out. I'd recommend them.

They come out when I call them and they empty my cycle of papers that I collect. They're great at it.

M.B.I.

VERIFIED SureShred CUSTOMER

3 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick, on time, and they come out when they say they will.

What I value most is the fact that they certify that they've shredded the documents. They immediately shred them, and they give you a certificate to go with it.

H.A.

VERIFIED SureShred CUSTOMER

4 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were timely and professional.

That they were on time

D.F.C.

VERIFIED SureShred CUSTOMER

5 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I don

M.C.G.C.I.

VERIFIED SureShred CUSTOMER

6 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, and it worked out well.

They were quick, reasonably priced, and everything was fine.

H.B.T.P.

VERIFIED SureShred CUSTOMER

7 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

The workers were polite and efficient. The billing department is also efficient.

The workers were polite and efficient. The billing department is also efficient. I've had no problems with them.

C.C.

VERIFIED SureShred CUSTOMER

8 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsible and responsive.

I like their timeliness. They are always ready to be here when we need them to be.

J.W.A.

VERIFIED SureShred CUSTOMER

9 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the fact that they come out to the property and do all of the shredding there.

I liked their on-site services.

H.S.

VERIFIED SureShred CUSTOMER

10 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and dependable.

I liked their customer service. They were available when I needed them, and they got the job done well. They just need to continue with whatever they're doing.

I.P.T.

VERIFIED SureShred CUSTOMER

11 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good.

I think it's very convenient that they came to the site to do the work. They are prompt and good. I would use them again.

G.A.

VERIFIED SureShred CUSTOMER

12 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable. The whole process was amazing, and the shredding people that come out are wonderful.

They're very reliable. The whole process was amazing, and the shredding people that come out are wonderful. The best would be the fact that they provide the service on-site. They're perfect.

A.A.

VERIFIED SureShred CUSTOMER

13 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a respectable job. They showed up and did their work.

I liked that they were always on time. I call them up, they're on time, do their job, and then they're gone.

Ryan A.

VERIFIED SureShred CUSTOMER

14 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came here to do the shredding, and everything was done well.

They were on time, and they were convenient.

Anna F.

VERIFIED SureShred CUSTOMER

15 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say they're fine, use them, and they're efficient.

They were quick and efficient.

Ted R.

VERIFIED SureShred CUSTOMER

16 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job. I appreciated the fact that they came out to wherever we told them to, to do the job.

I liked how on time they were and how efficient the job was.

Zoe J.

VERIFIED SureShred CUSTOMER

17 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They were on time, and they were really fast.

They were on time, and I didn't have to wait for their services. They were fine.

Riley H.

VERIFIED SureShred CUSTOMER

18 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly use them again. I was very happy with their services.

I liked their confidence. They're very capable. I've used them for two years in a row and haven't had any problems with them.

Sally T.

VERIFIED SureShred CUSTOMER

19 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out and took care of what I needed taken care of right on the spot, and everything was good.

I liked the fact that they came out and took care of it on the property so that I could see the things were being shredded and taken care of.

Joanne B.

VERIFIED SureShred CUSTOMER

20 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do excellent work.

I had no problems with them. I trusted the people involved, which says a lot, considering the information they're shredding. I plan on using them again in the future. They're excellent.

Read All 390 Survey Responses at Ratings View