Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
April 2002
We declare that Sure Roofing & Waterproofing HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #66
(415) 493-8959

Sure Roofing & Waterproofing recently completed this metal roofing project.

Sure Roofing & Waterproofing is a family-owned and operated roofing contractor that serves residential and commercial clients throughout the Bay Area. In addition to new roof construction, reroofing, general repairs and waterproofing, the company installs and maintains skylights, siding, and gutters. It also operates a full-service sheet metal shop that crafts roofing and architectural features from premium metals such as milled Italian copper and Rheinzink™ titanium-zinc alloy.

Owner Richard Choy founded Sure Roofing & Waterproofing in 1981 and has since built roofs for thousands of Bay Area homes and businesses. Mr. Choy says his company is well-known for its innovation. “We’ve pioneered many advanced roofing systems that have become industry standards, including torch-down modified bitumen roofing.”

Many of Sure Roofing & Waterproofing’s employees have been with the firm since its inception and utilize their years of experience on every project. The company is also committed to sustainable roofing and offers several recyclable and metal products to reduce its carbon footprint.

Company Philosophy

“We’re committed to achieving 100 percent customer satisfaction, and we never compromise on quality. Our customers are delighted with our combination of old-world craftsmanship and advanced technology. We’ve earned our reputation by successfully introducing experimental roofing systems and paying exceptional attention to consumer needs.” 

Serving all of San Francisco and the Greater Bay Area, including Alameda, Contra Costa, Marin, San Mateo & Santa Clara Counties

Flat & Pitched Roofing
Modified Bitumen
Slate/Tile
Wood Shakes
Waterproof Coatings
Custom Sheet Metal
Metal Roof
Shingle Roofing
Custom Skylights
Residential & Commercial

Certainteed
Certainteed
Davlin Coatings
Firestone
Firestone
GAF/ELK
GAF/ELK
IB Roof Systems
IB Roof Systems
Polyglass
Rheinzink

Comparative Summary

Richard Choy started Sure Roofing & Waterproofing out of the back of his pickup truck in 1981. Since then, he’s seen his company grow to become a leading provider of residential and commercial metal roofing in the San Francisco area. General Manager Stephen Lee credits that growth to the firm’s experience and professionalism. “Our two foremen have been with the firm since...

Frequently Asked Questions

Q: Can I ask questions about a bid package I’ve received from your company?
A: "Absolutely. It’s important to us that you’re absolutely sure of the contract's terms before you sign. We’ll try to explain, in very clear language, the descriptions of work and payment terms set forth in the contract. But i...
Q: Do you require a deposit before work starts?
A: "No. Our standard contract requires an initial payment that’s due when work begins."
Q: Can I make changes to the work set forth in my contract?
A: "Yes. If we’ve received a signed contract from you, or if work is already underway, contact us to discuss the changes you wish to make. If you haven’t mailed the contract yet, contact us to discuss the changes. We’ll then re...

Industry Info

Ensure all parts of your roof are designed to last for the entire life of the roof itself.
Stephen Lee, general manager of Sure Roofing & Waterproofing in San Francisco, says flashing is often the first victim of roof degradation. “Sometimes, flashing fails after 15 years, so a 30-year roof turns into a 15-year roof. When you...
Findings based on statistically reliable research from 301 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 301

Diamond Certified Qualification

Based on 301 customer surveys, we declare
Sure Roofing & Waterproofing
has passed all rating steps and has earned
The Diamond Certified Award
No. 66
Continuously qualified since April 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Beverly S. Verified Customer Name
"They were available, came out to give a quote, and I could rely on them to get the project done in a reasonable timeframe."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Sure Roofing & Waterproofing
(415) 493-8959
(415) 585-2443 fax
DCID4153337663

Mon – Fri: 7:30am – 4:30pm

Serving all of San Francisco and the Greater Bay Area, including Alameda, Contra Costa, Marin, San Mateo & Santa Clara Counties

Richard O. Choy, Owner
32
18
591676
Liability Insurance, Workers' Compensation
Better Business Bureau, National Roofing Contractors Association (NRCA)
1982
Flat & Pitched Roofing, Modified Bitumen, Slate/Tile, Wood Shakes, Waterproof Coatings, Custom Sheet Metal, Metal Roof, Shingle Roofing, Custom Skylights, Residential & Commercial
Certainteed, Davlin Coatings, Firestone, GAF/ELK, IB Roof Systems, Polyglass, Rheinzink
Residential and Commercial
Minimum 5-Year Warranty on Workmanship, Manufacturers' Warranties on Materials
San Francisco Roofing

Photo & Video Gallery

Survey Responses For

Sure Roofing & Waterproofing

Sure Roofing & Waterproofing: Average 8.8 out of 10 based on 301 unique customer surveys of customer satisfaction.
Beverly S. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're definitely trustworthy and knowledgeable. "

"They were available, came out to give a quote, and I could rely on them to get the project done in a reasonable timeframe."

Brian C. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've recommended them to friends. They're reasonable, competent, and honest. They have integrity and great workmanship."

"I know I'm getting a good value, and they stand behind their work. We've been using them for a long time. They're our family roofers, and we've never felt the need to go anywhere else."

Colleen F. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very good job. They were thoughtful, clean and efficient. "

"I thought they were very thorough, efficient, and did not waste time. They did it quickly and did a good job. They provide a good product as well. "

Dennis R. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for more than 10 projects in the past. I've recommended them to a lot of different people."

"They always do a good job. "

Irina G. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When I called for an estimate, they showed up on time. They came on time to do the work, and they did it cleanly. They offered a lot of expertise in terms of what color we should use, and that worked out well. In the end, it didn't cost any more than what he had agreed on. "

"When I called for an estimate, they showed up on time. They came on time to do the work, and they did it cleanly. They offered a lot of expertise in terms of what color we should use, and that worked out well. In the end, it didn't cost any more than what he had agreed on. "

Jake M. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best, I love those guys. They're honest. Their on time delivery was fantastic and service was exceptional. On the back end, their accounting was professional even though I had a complex job."

"They showed up on time. Did the job on time, and for the price they quoted. I've had a lot of construction done over the past few years, and these guys were a breath of fresh air."

Jeanine W. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Our roof doesn't leak, so we are glad about that."

"They came out right away and did a good job."

Jimmy L. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The company owner actually came out and did the site inspection before writing the quote. The price was very fair, the work was done quickly, and the materials were better than all the other competitors."

"They took the time to explain the job and the materials being used. They were very informative."

Lourdes P. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say, if they need a roofer to solve a problem and explain the process, they should call Sure Roofing."

"They were really professional."

Paul S. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I say to call them. I've recommended them to a friend."

"They were quick and affordable."

Rosemarie C. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient and did excellent work."

"I liked everything about them, the way they conducted their business, the quality of the work, everything. They are excellent."

Siobhan U. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job and were very professional."

"They were fast."

Bonnie T. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think in a way they are almost like artists and they take pride in their work. It's great quality work."

"They're local. They know the neighborhoods, so people know them. They do a good and clean job."

Barsha P. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsible, they show up on time, and they do the job as promised. They are very thorough and I would not hesitate to recommend them at all."

"They are responsible."

Johrei F. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just did so much more for me than I thought they would do. They are dependable and creative. They find good solutions."

"I liked working with Richard. He is knowledgeable, he cares about his customers, and he cares about people."

Alex S. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they informed me about what needed to be done and they followed through with it. So because of that, I would consider them reliable and honest."

"I really like that they solved my ongoing problem. The problem was going on for over 10 years, and they were the only company who solved it."

Barry J. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a small, well established company. They are competent and have good people working for them."

"I like the particular openness of the staff. I had confidence in the people working for them. I even gave them a key for my front door. "

Bob A. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are affordable and very effective."

"They stand behind their work, they are prompt, and courteous."

Bonnie W. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"I don't know."

Edmond C. Verified Sure Roofing & Waterproofing Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company."

"They are honest, very fast, and easy to deal with."