DIAMOND CERTIFIED COMPANY REPORT
Sunnyvale Foreign Car Service, Inc.
Sunnyvale Foreign Car Service Inc. is a Mountain View-based auto repair shop that services all makes and models of foreign and domestic cars. Its state-of-the-art facility features diagnostic equipment such as automotive scanners, snap-on tools and rotary lifts that allow for full-service, factory-quality repairs.
Founded in Sunnyvale in 1962, the company expanded to its current, larger location in 2000. Owner and ASE-certified technician Matthew Pataky has 23 years’ experience in automotive repair. As a family-owned shop, Mr. Pataky says Sunnyvale Foreign Car Service puts great emphasis on providing excellent customer service. It offers a complimentary shuttle service, and its employees keep vehicles clean by using seat covers, steering wheel covers and floor mats.
Sunnyvale Foreign Car Service is AAA-approved and is a Bosch Authorized Service Center. It uses closed-cleaning systems to protect the environment and safely dispose of all solvents, oils and chemicals.
Company Philosophy
“Vehicles are significant financial investments, and our goal is to keep them on the road and in optimal condition for as long as possible. All our team members communicate with each other and with customers, so no details are overlooked. We have the right equipment, people and work ethic to do an outstanding job, every time.”
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Foreign & Domestic Vehicles
Repair & Maintenance
Scheduled Service
Factory Computer Scanners for BMW, VW, AUDI, MB, Honda, Subaru, Toyota and Lexus
Check Engine Light
Drivability Problem Diagnosis
OEM Auto Parts
Comparative Summary
Sunnyvale Foreign Car Service, Inc. is an independent, family-owned auto repair shop. “Our family has owned this shop since 1962,” explains Natalie Pataky, who owns the company with her husband, Matthew. Sunnyvale Foreign Car Service is ASC-certified and has technicians who specialize in Volkswagen, Audi, BMW, Subaru, Honda, Toyota and Lexus vehicles. “We have a quick turnaround time, and we can...
Frequently Asked Questions
Q: My check engine light just came on. What should I do?
A: "You should bring your car in for a diagnosis as soon as possible to avoid any further damage. We have a three-step process for dealing with check engine lights. We collect data with a scan tester to make an initial diagnosis. If further test...
Q: How do I know if it’s better to repair my vehicle or replace it?
A: "First, it’s important to know all the facts. We do a thorough inspection and look at the car as a whole. We tell you what repairs are needed and what should be done in the future. We’ll help you compare those costs to how much yo...
Q: How long will my repairs take?
A: "It depends on what type of vehicle you drive, what the problem is and what repairs are needed. We always give our customers a hands-on explanation of the problem and the specific solutions for their individual situation. We’re experien...
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Industry Info
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If you need to bring your car to an auto repair shop, make sure you choose wisely. But how do you know if a shop is right for you?
It all comes down to doing some simple research, says Natalie Pataky, owner of Sunnyvale Foreign Car Service. “A quick check of the basics will tell you a lot about the shop you’re considering,” she says. “How long has it...
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Findings based on statistically reliable research from 175 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
93%
n = 175
Diamond Certified Qualification
Based on 175 customer surveys, we declare
Sunnyvale Foreign Car Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1030
Continuously qualified since January 2007.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Beverly J. Verified Customer Name
"They're the only repair shop I will use. The customer service is excellent and they're very down-to-earth. They treat me like family. The mom is awesome. I'm very impressed with the service. They do whatever is needed to accommodate the customer. The first time I used them, I needed a ride home and the mom took me home and picked me up. They're all very friendly and very professional. They also automatically send me literature and reminders about upcoming service and discounts. After the first time I used their services, they sent me a letter of appreciation thanking me for using them. Now, how many companies do that? Also, they actually sent me somewhere else to get a battery because they said that I could get one with the same quality that theirs had for less money elsewhere, even though it meant losing some business."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Sunnyvale Foreign Car Service, Inc.
83-B Pioneer Way
Mountain View, CA 94041
Mountain View, CA 94041
(650) 376-0862
(650) 960-6977 fax
(650) 960-6977 fax
DCID6509606988
Mon - Fri: 7:30am - 5:30pm
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Matthew and Natalie Pataky
19
5
ASC Certification, ASE Certified Technicians, Bay Area Green Business
237579
Liability Insurance, Worker's Compensation
AAA, ASCCA, Better Business Bureau
1962
Foreign & Domestic Vehicles, Repair & Maintenance, Scheduled Service, Factory Computer Scanners for BMW, VW, AUDI, MB, Honda, Subaru, Toyota and Lexus, Check Engine Light, Drivability Problem Diagnosis
OEM Auto Parts
2,600
Commercial, Consumer, Fleet
1-Year/12K Miles Warranty
Photo & Video Gallery
Sunnyvale Foreign Car Service, Inc.
Sunnyvale Foreign Car Service, Inc.
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Survey Responses For
Sunnyvale Foreign Car Service, Inc.
Sunnyvale Foreign Car Service, Inc.: based on 175 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Beverly J. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the only repair shop I will use. The customer service is excellent and they're very down-to-earth. They treat me like family. The mom is awesome. I'm very impressed with the service. They do whatever is needed to accommodate the customer. The first time I used them, I needed a ride home and the mom took me home and picked me up. They're all very friendly and very professional. They also automatically send me literature and reminders about upcoming service and discounts. After the first time I used their services, they sent me a letter of appreciation thanking me for using them. Now, how many companies do that? Also, they actually sent me somewhere else to get a battery because they said that I could get one with the same quality that theirs had for less money elsewhere, even though it meant losing some business."
Jaime M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and they got the car done on time."
John E. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really know what they are doing. They explain everything. They let you know what they are doing and why they are doing it."
Judy L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explain to me what the problems are and the pros and cons of doing certain repairs."
Kaela F. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem very trustworthy. We were very happy with them."
Mary Ann L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they know their cars really well and they're attentive to our needs. They're friendly."
Michelle A. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was my first time with them. They were honest, informative, and very friendly."
Peter D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Matt. They do very good work. When they fix the car, it works and it stays working. The quality is very good."
Thomas Q. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough and conscientious. They delivered on time, and the price was reasonable."
Lisa K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and very trustworthy."
Amanda H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained things as far as what they were going to do and what needed to be done."
Eric B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very personable, easy to talk to and they seem to be on top of things. They are always punctual. The car is always ready when they say it will be. After the service, they call me to make sure everything is okay. They check to see if everything is running as expected and they make sure I am happy with the fix they did."
Hilda N. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough. They explained everything really well and they were really friendly."
Irene Y. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are personable and they explain the situation. They don't do what is unnecessary. They tell you what is up. They are really nice people. You just feel really connected to them. They are probably honest and forthright."
Jackie C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest and trustworthy."
Jason K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a convenient location. The thing was done right the first time, they are always very courteous and professional. They are pretty honest about what they think my car needs and what it doesn't need. They do a good job of following up and reminding me of services needed."
Jeff C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough with their explanation of the work that they did. They are doing a pretty good job."
John D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, attention to detail and they are very good at communicating throughout the entire process. Every time there is an issue, they call and tell me about it."
John S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service. I liked that it was done promptly and efficiently. They did everything."
Less D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Competence is by far the most important thing. They are very nice guys. They know what they are doing. They did a unique repair without having to remove the transmission. They saved me a few thousand dollars with their knowledge."
Mark F. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thorough explanation of what is going on with my vehicle, the quality of their work and their great performance."
Mimi S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive and I trust them. On a couple of occasions, something came up with my car, so I called them and they were able to help me."
Robert B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their openness with me. I trust them."
Stephen S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable. When I went in with the problem, they showed me what was wrong with the car and they instilled confidence by knowing exactly what the problem was. They diagnosed the problem correctly."
Geoff N. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Attention to detail."
Minda L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, honest, and they treated me nicely."
Mai D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, informative, and they explained things well."
Lisa K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, nice, and the service went well."
Michael T. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt service."
Shelly S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient and quick."
Alexander L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very knowledgeable."
Audra B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job."
Marjorie. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was really quick. The person that I interfaced with had good communication skills. He just provided good customer service. He was friendly and communicative about the issues and the cost. He communicated in a way that was respectful and helpful. I haven't had a problem with my truck since I took it there."
Kate B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're fast, personable and they do quality work."
Steve R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do great quality work and they're fun."
Donna H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work."
Ellen C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and they do the work very quickly. I don't feel that they're taking advantage of me."
Eric L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the quality service they provide and their knowledge."
Alexander Z. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They pay attention."
Kelley K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are fast."
Joseph L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their attention to detail."
Elena K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their honesty and professionalism."
Valerie J. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personal service I received. They fulfilled my needs."
Cinda K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're really good. They're honest, family-owned and they do great work."
Mark B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that they let you know about new things that come up with your car right away. They give really good estimates."
Neil S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They give complete service."
Dave B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and friendly."
Karen H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their personalized service. They're a family-orientated business and they treat you like an old friend or a member of their family."
Jane W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take such good care of our cars. They never break down."
Steve T. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have my full confidence in their work. They're just great."
Katrina M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything."
Aaron M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that it's a small company. They know who I am and they're familiar with my car."
Charles J. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were extraordinarily thorough and fair. They found ways to save me money. They checked things that other places never thought to check. I'm very happy with them."
Torin B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They followed up and they were on top of things. I liked his ability to communicate and be upfront with me."
Lee A. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their knowledge of the type of car that I have. When I go in their shop, I get courteous service. They schedule my car as quickly as they can. They provide everything you can expect from an auto shop. They always fulfill my requests and charge me a."
Francis N. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are friendly, knowledgeable and they follow up."
Megan M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked very quickly on my car. I also like that they are open on the weekends while a lot of other repair shops are closed."
Gail S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personal service they gave me."
John W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're always available to take calls and answer questions. It's hard to remember all the people that worked on my car, but I remember that Peter did a great job."
Maria M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very nice and they care about their clients."
Jack G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The time they take to get to know each customer."
Richard H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very thorough and friendly."
Janis V. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very friendly."
Shari B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personable customer service. They were always on time and the job they did was very satisfactory."
John S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say they'll do on time."
Bill M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been doing business with them for twenty years. I like dealing with people who are doing the work rather than never knowing who works on my car."
Dave h. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quick response and the great people."
Kristin K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They thoroughly explain what's wrong with my car without being condescending."
Ray R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're friendly and accessible."
Jonathan W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be conscientious."
Joe P. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very good and professional."
Lisa H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know everyone there and I like the speed of their work. I also love the one-day turnaround time."
Mathilda H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided me with a lot of information about my car. I also liked the fact that they told me what was done and what needed to be done without pushing any extra charges."
Bill D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are very trustworthy."
David B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They got me in quickly, the price was right for an oil change, and they did a good job."
David R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal attention the owner gives me. He is accurate with his diagnosis and he gives me options. He is trustworthy and he does a good job."
Debbie Y. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have confidence in them. They are upfront about what they are doing and they let me know what they can do and what alternatives I might have. They are always really helpful and they have never steered me wrong."
Debrah C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are trustworthy."
Dell F. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the service advisors and the people who do the work orders. I like the fact that they use genuine Toyota parts. They stand behind their work and they are more cost effective than the dealership."
John B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know how to diagnose a problem. They are good about describing their findings and they seem to have an answer or an option that is workable. I think they're professional and straightforward."
John S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal contact. They offer very good customer relations and they do quality repairs."
Katie P. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I like best is that I feel like I can trust them. I can take my car in to get it fixed and I don't feel like I'm being ripped off."
Mike C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I live in Santa Cruz. I took a car in for a pre-purchase inspection because the previous owners had the car serviced there. I thought that they were fair and honest with me."
Thorton M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My experience was very good. I appreciated their honesty and their integrity."
Chandra M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just really friendly and honest."
David C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very knowledgeable, reliable and they are a family-owned business. You get a little more personal attention."
John B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed thorough and knowledgeable."
Len M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attitude, the quality of their service and their friendliness."
Patrick L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty honest."
Susanne M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism and the time they take to explain issues, things get resolved really quickly."
Tony B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thoroughness, they were able to explain to me in detail what they were going to do and what they did to the car."
Jayanth R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and helpful."
Lanelle D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very personable, and they explained things well."
Greg C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were polite, honest, and they provided good customer service. They explained my options."
Gary G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They run a good and friendly business."
James G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, efficient, and they got the job done."
Zia C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very through, they know my car, and they know what needs to be done."
Lise F. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, responsive, and they took care of the problem."
George N. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a very clear explanation of what needed to be done."
Keith C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personable attitude of the workers. Matt is the best. I'm pretty satisfied with the job they do."
Lori R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that they were very personable and accommodating."
Alex L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided me with clear information promptly."
Samantha B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly, honest and on time."
Elizabeth W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to know what they're doing."
Kirk O. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust them. They attend to us quickly when we go in."
Scott M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide a very warm environment. I also like that it's a family-owned business and they take the time to talk to me about my car."
John S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, very down-to-earth and knowledgeable."
Mike C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I'm a long-time customer. I think the knowledge of the mechanics is superb."
Peter H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're honest and do good work at a reasonable price."
Sarah R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the dogs they have."
Floyd F. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Matt is very thorough and they all seem to be very friendly and reliable. I like the fast service we receive."
Lance B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be trustworthy."
Sarah S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and they really tried to describe the problem with my car. When I have any questions, they're happy to answer them."
Lynette H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed the problem."
Elinor G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very good at identifying the problems with my car and fixed them quickly."
Wolfgang P. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be knowledgeable."
Ned H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything worked."
Patrick F. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the friendly staff."
Jed B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their customer service."
Rose T. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and efficiency."
Dick E. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendliness."
Eric J. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their honesty."
Malcolm C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional."
Jason H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have great customer service and I have confidence in their good work."
Randy T. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good and thorough job."
Praveen S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and they completed everything in a timely manner. There weren't any delays."
Jim E. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, prompt service, and convenient."
David B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were nice, courteous and professional. They did the oil change."
Roman M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are nice and efficient. They usually finish the job within a day."
Paul P. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and efficient."
Richard D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Tj T. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a decent job."
Pravveen P. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to explain things to me, and they got the job done on time. They were very upfront about the cost."
Angela W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and easy to get an appointment with."
Steve C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very friendly and responsive."
Elizabeth S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very close to my work."
Nancy H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person who had worked at a dealership in Europe was their best asset."
Sue T. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work."
Mark G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenient location."
Chuck M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location is very convenient."
Cherie L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very personable, knowledgeable and they explain everything to me."
Julie B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Matthew is very knowledgeable. He does what he needs to do. I think they're doing a very decent job."
Dorian W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're quick and easy to deal with."
Kara S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the shop. The owner seemed to be very knowledgeable and explained things to me. He actually got in the car with me, listened to the noise and found the problem."
Karen E. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their clean and nice waiting room. They also had good magazines, nice coffee and a friendly staff."
Yuki U. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice, helpful and informative."
Angie S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a convenient location and they explain things clearly."
Rachel L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I like their prompt response."
Tom B. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their attentiveness and they give me updates on regular basis."
John M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their quality of work."
Pushkar H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty straightforward and quick."
Kathy R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to talk to me about what had to be done. I felt that they were honest with me about my car."
Joel S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the workmanship is good and they are very friendly."
Gilbert H. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They give good and friendly customer service."
Michael J. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location is easily accessible."
Jack S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I am very happy with their service."
Antoinette R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the overall service."
Phillip S. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience."
Beth W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very frank with me, professional, and they gave me options. They did a good job."
John W. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have known them for a while. They pretty much understand my car and my expectations."
Dan G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were professional."
Peter R. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Matt's directness."
James M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and knowledgeable."
Jereny K. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be dependable."
Peggy L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They have a tidy office."
Ed C. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The ease of access and the information."
Jennifer M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're really prompt."
Nicholas E. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were informative. I liked the readout and QFax they provided me with. They were very informative and they kept me in the loop on everything. I had 2 issues with the car, but they were able to take care of the first issue and they did a great job."
Paul D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were very courteous and the mechanic explained everything to me very carefully. We just didn't agree on the issue."
Vivek D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I went in for an alignment. They did a decent job."
Rajiv M. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Mike was nice."
Ethel L. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know."
David N. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were polite."
Mary D. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the friendliness of the people."
Jim G. Verified Sunnyvale Foreign Car Service, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They seemed friendly."
