Sungevity

Sungevity: Average 8.9 out of 10 based on 115 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Charles S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism. the guys were here on time, and they worked a full day. They returned my phone calls and answered every question that I had. I really liked the quality of their work and their willingness to work with me. This was my first experience with solar energy. I thought they were just great."

Cherie H. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their pricing and energy savings."

Dan C. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the people. They answered our questions. Everyone we dealt with seemed eager to help us and let us know what was going on."

Donavan S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very informative and helpful in helping me understand the process, and they made recommendations on what was needed for our house in particular."

Drew R. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The ease with which they made everything happen."

Fred P. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"First of all, I thought the deal was great. Working with their people was fantastic. They were friendly, cooperative, and they answered my questions. They followed up on all of my phone calls and concerns."

Karen J. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Basically, I like the deal that I got and the fact that it seems to be working."

Mark G. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really responsive with keeping us in the loop of where we were in the process."

Stacey B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The whole process was pretty simple. They petty much walked me through everything."

Tanya P. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, every time I called, they called me back right away and answered all of my questions."

Alexandra D. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their customer service. They were friendly and responsive."

Barbara B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. They were efficient. They respected the property when they installed it. They seemed to be straight shooters. They were great about all of the issues with PG&E."

Betty G. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very pleasant and responsive."

Bill S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall quality of their workmanship."

Bob M. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their solution."

Brian L. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guys who came out were real people, not just random installers. They were good communicators."

Carol P. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were great. They made me feel really confident and secure about what I was buying and how they would care for me afterwards. Confidence and trust, I liked their people skills, from the salesperson down to the technicians who showed up. They kept in touch and showed up when said they would. They were tidy and nice."

Catherine S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very clear in their communication. They did what they said they were going to do."

Chuck S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was impressed because everything was new, even PG&E was getting broken in. They were right on top of it. They kept us informed."

Cort H. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their quick customer service response. I took a blown rectifier in. It may have been a recall, but they ordered it and updated it within a week and had it back on the wall."

Daniel M. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the people. Everybody was awesome."

Larry O. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They handled the details very well. They communicated what was going on."

Ed W. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought their work crew was very professional. They were able to redesign the system on the fly. They did it quickly. They also handled all of the rebates."

Alda A. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Efficiency."

Jim B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their personal service and their professionalism."

Joe M. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Promptness and quality."

John G. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their responsiveness to my request for an estimate, I had to have a minor repair. It was not Sungevity's issue to repair, but they made sure it was fixed."

Josephine C. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did everything they said they would do and they did it on time."

Kelly B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's hard to choose one thing. Their online appraisal process was great."

Lawrence R. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everyone on the team knew exactly what they were doing. More importantly, they knew that the customer didn't understand this process. I'm a degreed electrical engineer, so I understand these things, but they explained it very well. They knew how to do everything and how it affected me. Their explanation was flawless."

Lloyd A. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were really nice and they answered all of my initial questions. They were responsive and quick to answer the questions I had. I didn't have to ask them twice."

Lynda B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're dealing with solar power. That's what is good about them."

Marc S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very easy to work with. They were very responsive."

Mark B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of everything. It was easy and they took care of all of the rebates for me."

Martin W. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The ease of using them and the quickness of their quote, the value, and the people were friendly and knowledgeable."

Michael P. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There were several things. They were personable to deal with. They accurately located the system. They paid quite a bit of attention to detail. They made absolutely sure I was satisfied. They just did a great job."

Michael H. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took a great deal of care with my very expensive and rare roof material."

Michael L. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They delivered a quality product in a timely manner. I liked the personal follow-up and great customer care they displayed."

Nick M. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have very smart, intelligent, efficient, and committed installers."

Polly S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Fantastic customer service, the staff was really helpful. They had a very fast turnaround time on answers to my questions. They made the incentive paperwork extremely easy to understand and sign. I liked the fact that they were training a developmentally disabled person for their job candidate work force. They have a really terrific business model and after purchase service."

Amy S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They tried very hard to answer specific questions and to meet our specific needs. We had an unusual roof. They worked very hard to be sure they didn't damage it."

Richard E. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall performance."

Satsuki B. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The estimate was very good. I liked that they came after the installation to follow up."

Steven J. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought it was fantastic. I even recommended them to friends. I would say that I liked their approach to reducing the complexity of the entire process for the customer. Everything they did made it easy for me. I didn't need to do an onsite survey, I didn't need to apply for paperwork, and I didn't have to organize onsite inspections once the job was done. They handled all of that. I didn't have to do much. I just wrote a big check and they came and did it."

Susan H. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They know what they're doing. They are very straightforward and efficient."

Tanya S. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they were the most prompt, courteous, and clean workers I have ever had in my house. Not too long after my system was installed, it failed. I made a call and they were out here the same day to fix or replace it. Usually, service calls don't get handled as promptly as sales calls."

Tom V. Verified Sungevity Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have recommended them to several people already. I like their flexibility and the overall quality of their service."

Antony B. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were pretty good all the way around. They had a good deal of knowledge and explained things quite well."

Bill R. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good communication and good quality control."

David J. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were informative, and they worked hard to make everything happen."

David P. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought their online estimate was great. Generally speaking, I thought everyone was very customer satisfaction oriented. They were there to answer my questions. When there were issues, they were very accessible."

Donald F. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The value and the potential savings."

George H. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The communication was good. They answered questions, they returned calls, and they kept me updated as things progressed. I also thought that the installer went above beyond to get everything right and to make sure that I was happy."

John B. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough with the installation process. They did things right."

Lawrence L. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their responsiveness, and they showed up on time when they said they were going to show up. I haven't had any problems with the installation. I was very satisfied with it."

Michael B. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The fact that the savings from not using electricity are considerable, they under promised and over delivered. The amount of savings were actually higher than they promised."

Nelly H. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very kind and very polite. I think they do a good job."

Will P. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"A number of things, the installer was great. John Matheson, the subcontractor, was really good. My salesperson, Garett Paddack, was also really good. He helped me work through a number of options for panels and stuff. He took care of things. He explained things on the lease agreement and all of that good stuff. I went with them because of their lease program. I had been considering them beforehand, but that was what made me go ahead and use them."

Anna C. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their rapid response. In general, they were easy to get in touch with."

Beryl L. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They handled a lot of the difficult paperwork. They did the whole job without any real difficulties."

Brian S. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the ease of getting the process started."

Dan W. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they did a fine job. They were very flexible. I liked their customer support. They explained the process and worked with me on the design and the installation."

Dennis U. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were easy to do business with."

Elisa M. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are friendly and very accessible."

Eric S. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the job when they said they would do it. They were responsive and communicative."

Grant P. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt and they did a good job."

James Q. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency, they did all of the paperwork. That was very helpful."

Jared G. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their people, the installation team was wonderful."

Jim H. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had the lowest price and an efficient manner of bidding."

Josh C. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"There were a lot of things I liked about them. The contractor worked with me for the best installation for my house. The account manager was patient and sent paperwork two or three times if I didn't send it back right away. During the whole process, I felt they were there."

Karl H. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was easy. They took care of all of the paperwork."

Ken H. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked everything, from their website to their knowledge."

Nino W. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the efficiency of the process. The sales staff and the technicians were very knowledgeable."

Noah S. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quite helpful when there were problems."

Richard C. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked that they took over total project management. There was really nothing left for the purchaser of the service to do."

Richard S. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time. They did everything they promised. They followed through on everything they said."

Risa W. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everything worked. They had good prices. There were no problems and they were easy to deal with."

Robert E. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was simple to use. They took care of the paperwork."

Robert N. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The handling of all of the paperwork, they made it really easy. The installation was great too."

Roger L. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I guess what I liked most was the quality of the initial sales call. I liked the thoroughness of climbing on the roof, measuring the angles, and explaining the process."

Steven C. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was relatively turnkey. There was very little that I had to do in dealing with PG&E and the utilities. My whole experience was pretty positive."

Terry G. Verified Sungevity Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They explained things well, they did the job well, and they cleaned up."

Blaine M. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought the value proposition was great. There was no money down and cheaper utility bills from day one."

Claudia W. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It's hard to tell so far. I don't know what my savings are going to be like. I do think that they are very informative, they do everything within the time frame, and they are a pleasure to work with."

Suzie R. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came and they stayed until they finished the solar work. They were very pleasant."

Barbara F. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"So far, it's working pretty well. I like the utility bill. That's what I got it for."

Dave C. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The web service."

D.L. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were pretty complete. They did everything they said they would do."

James C. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The interaction with the employees."

Jeremy A. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They made the process pretty easy. All of the paperwork was ready and they noted where we needed to sign."

Jim A. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The ease of their design, it was a very easy process."

John K. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt and polite. They also left the job site very clean."

Kirstin H. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The online sizing and quote."

Lee A. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the online features. I was able to get an estimate without having someone come out."

Michael O. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the loose, Berkeley attitude. The employees were all easygoing and not corporate."

Michael V. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive to my needs."

Paul C. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly."

Paul J. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Excellent customer contact and follow-up."

Peggy K. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. They were helpful throughout the process."

Peter R. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that they did all of the paperwork. They were very nice."

Remi N. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their technical expertise and the installation crew."

Stephen S. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were responsive. They had a pretty good follow-up. The people onsite were pretty good. We're still waiting to see if we get the return on our investment."

Ted G. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were a small company and easy to work with."

Tom F. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The personal service."

Troy K. Verified Sungevity Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I appreciated the customer support at the beginning of the process. They helped us understand the advantages of the solar installation and the payback period. During the installation, I had a very good relationship with the installer. I felt like he was very communicative. He asked a lot of questions about my preferences. I felt confident in the work he was doing."

Cory R. Verified Sungevity Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The overall experience was pretty good. I liked the salesperson. He was knowledgeable, and he explained everything thoroughly."

Allen L. Verified Sungevity Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, punctual, and helpful."

Lilly S. Verified Sungevity Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was really nice. He was very consistent."

Chris C. Verified Sungevity Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"Overall, the customer service, the people were friendly and helpful."

Layne Z. Verified Sungevity Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"I liked Mark. He came out, measured the roof, and gave recommendations. All of the employees were really nice, helpful, and considerate."

David B. Verified Sungevity Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"In the end, the installation quality was just fine."

James R. Verified Sungevity Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The people who work for them, the installers and the various personnel were friendly. They tried. They were very responsive. They returned my calls and followed up. I enjoyed talking to them."

Rob R. Verified Sungevity Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"When they eventually got everything done, it was great. I appreciated that they came out to visit the house toward the beginning. They have always been very polite."

Julia C. Verified Sungevity Customer Name

Q1:4 out of 10

Q2:Yes

Q3 & Q4:"Their commitment."

H.P. Verified Sungevity Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"I liked nothing about them."

Sungevity

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Sungevity

Sungevity

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

Sungevity

Diamond Certified^® Video Profile