DIAMOND CERTIFIED COMPANY REPORT
Steven's Incredible Kitchen Machine
(408) 287-4088
(800) 374-5279
Steven Katkowsky is a general contractor, designer, author and lecturer.
Steven’s Incredible Kitchen Machine is a kitchen and bathroom design/remodeling firm that serves residential clients in Santa Clara and Santa Cruz Counties. Owner and founder Steven Katkowsky has more than four decades of hands-on experience in every aspect of the remodeling business—he’s been the designer, salesperson and craftsman on nearly every project he’s undertaken.
As a construction professional, Mr. Katkowsky understands the pitfalls and challenges associated with the home improvement process. As a craftsman, he devises original designs and creative solutions, and he says he’s known for his artistic flair and unique ability to maximize functionality and storage, even when space is minimal. “Each kitchen and bathroom I complete is a work of art produced with hand-selected materials, from the choice of wood varieties to flooring materials to hardware and fixtures. My customers’ rooms don’t look like anybody else’s.”
Mr. Katkowsky is also the author of Danger: Construction Zone, a guide on how to survive and thrive during the remodeling experience. He lectures throughout the United States and can be seen on national television speaking on kitchen and bath design. He says he brings his wealth of knowledge and enthusiasm to every project. To learn more, Mr. Katkowsky invites potential clients to visit www.stevenkatkowsky.com.
Company Philosophy
“When a customer writes us a check at the end of a job, it’s because they want to, not because they have to. Our work is never finished until our customers are completely happy. We guarantee they’ll absolutely love their kitchens and bathrooms when we’re done.”
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Residential Kitchen & Bathroom
Design/Remodeling
Comparative Summary
Kitchen and bathroom contractors are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. Steven’s Incredible Kitchen Machine takes its uniqueness even further—owner Steven Katkowsky is a veritable industry celebrity who makes regular television appearances on National Home...
Frequently Asked Questions
Q: Can you help me choose materials and appliances?
A: "Yes. I can go shopping with you and help you pick the right products to complement your kitchen."
Q: Do you have a showroom?
A: "I bring a 30-foot mobile trailer to each client’s house. As far as I know, it’s the only one of its kind in the Bay Area."
Q: Do you use subcontractors?
A: "Yes. We have a regular group of bonded and insured subcontractors that we use for specialty services. We’ve used these same subcontractors for many years. We never hire any new workers from the corner lumber yard or the yellow pages."
Findings based on statistically reliable research from 31 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 31
Diamond Certified Qualification
Based on 31 customer surveys, we declare
Steven's Incredible Kitchen Machine
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1644
Continuously qualified since May 2010.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Parvid S. Verified Customer Name
"I would give him an '11' if I could. He stood behind his work. If there were any problems, he would follow up. He was always a happy camper."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine
Survey Responses For
Steven's Incredible Kitchen Machine
Steven's Incredible Kitchen Machine: based on 31 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Parvid S. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would give him an '11' if I could. He stood behind his work. If there were any problems, he would follow up. He was always a happy camper."
Dorothy M. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does a good job working with the customer. He doesn't impose his ideas on his customers. He always listens and incorporates what you say into his own design. He did a kitchen for us and it was the best. He's also done our bathrooms and other things. He's like family now. He's always there when we need him."
Cheryl H. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would give him a '12' if I could. We've already had him back again for other jobs. All of the people that come out treat each other and us like family. They are very respectful. The people who laid the tile were such artists. Watching them was like poetry in motion. Steven has a barbecue every September for everyone whose kitchen he has done. We still go to those. It's like a family reunion."
Debbie D. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"For us, it was the experience with all of his workers, they had the years of experience we wanted. It was great."
Fran B. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably the ideas he came up with, he was able to solve problems that I didn't even think about."
Joan S. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love the way my bathroom turned out. Steve worked with me and the designer to select exactly the right product and color. Wade was also a terrific foreman."
Julie P. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would give him '10+'. He's very honest. He has very good people working for him. He has really good design ideas and he helped me pick out my granite and tile. He knows what he's doing. One time, he was in Florida and I had a problem, but he was able to get it fixed. His phone is always on. He's always available."
Susan Z. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The incredibly high competence of the subcontractors he brought to the job, he was outstanding, and so were the people he brought in."
Ellen W. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The main thing was his skills and the skills of the two principles he works with, they are all very personable and easy to work with."
Leanne W. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If I had to put it in one word, it would be integrity. He also had an intuitive understanding of my needs and what I wanted."
Ann J. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work."
Julie W. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Timeliness, professionalism, and design."
Lisa M. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've used him on numerous occasions. His customization, designs and the quality of the work were beyond our expectations. We love him."
Patricia M. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was the best experience in the world. He was the contractor/designer on my job. His attention to detail was very important to me, as was his personal attention. For the 4 months they were working on the job, 3 out of 5 days he called me to let me know what was going on. The other thing that is really important to me is that he is still available if I have any questions two years later after the job was finished."
Patty D. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We are actually planning to use him again. He's honest. He backs up his work. There were a few minor adjustments that were needed, but he came back and did all the work under his original contract."
Richard M. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've actually used him twice. What I look for in a general contractor is that he knows his stuff. Steven knows what he's doing. He's a solid performer. He doesn't 'BS' the client. If there is a problem or something is going to take longer, he tells you. He tells you what he is going to do then delivers on it. The quality is there. If there is a problem, he'll come back and fix it."
Laura T. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Steven has really great and interesting ideas about how to remodel our kitchen. He was very flexible about making small changes as we went along. The quality at the end was outstanding. Anything that was not absolutely top-notch got taken care of. We didn't have to argue about it."
Norma S. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was prompt, he did what he said he would do, and if anything went wrong, he corrected it right away, no problem. There was good communication, and his prices were reasonable for the quality he delivered. We've used him 3 times so far. He is very good."
Carol P. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He really understood what we wanted and had ideas on how to make it all fit together. He really provided everything we needed."
Wendy H. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He kept to the time schedule that we had."
Ted E. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He and I are talking about doing some work here again soon. There were several things I liked. The biggest factor was his extreme ability to apply his imagination and experience. He took a cramped bathroom and increased the space, making it more usable. He has an encyclopedic knowledge of suppliers and subcontractors all over the Bay Area. He makes sure you are very well satisfied with the subcontractors too. For instance, one of the subcontractors did very nice work, but Steven told me afterwards that he had decided to replace him, as he took too long. Steven returns calls quickly. He's quite a character. He does a barbecue every year for previous clients. It was in talking to them that made us decide to use his services."
Terrence R. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His availability, his interest in the project, and the consulting along the way, he really stays in touch."
Terry S. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Make it an '11'. We really liked the quality of the work and the interaction we had."
Joan M. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very dependable, unlike most contractors. Whenever Steven said something would be done, it was done on time. That included all the little things that went wrong and had to be re-done. He was right on schedule."
Tom C. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've had him do several different things. It's entertaining to work with him. I like his upfront style of communication. He wasn't hiding anything. There were no sales pitches. He is really straightforward and well organized. All of his subcontractors have the utmost skills. He does a really good job making sure of the organization of the whole job. He follows up too. He establishes long term relationships with his clients. He is also competitive."
Anne B. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mostly that he was very responsive, very organized, and he worked very hard to make sure we were satisfied. If something went wrong, he would fix it right away."
Bev C. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked a couple of things. Steven is incredibly creative and the team he had was top-notch, in terms of the quality of the work they did. He also defined and met his commitments. He helped me understand what was going on. The work was great. When I had any concerns, even a year after the job was done, I called him up and he came right out and fixed them."
Tammy P. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work, Steven always returns phone calls and emails very quickly. He was really easy to talk to and work with. He had some really good ideas when we were trying to come up with a plan. He did a kitchen remodel for us and he had good ideas on how to handle the various challenges that came up."
Kelly K. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Well-organized and good quality work."
Mike M. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mostly the quality of the work and the imagination he showed."
Walter W. Verified Steven's Incredible Kitchen Machine Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He has people that do quality work."
