DIAMOND CERTIFIED COMPANY REPORT
Statcomm Inc.
Statcomm Inc. specializes in designing, installing and maintaining fire alarm and sprinkler systems, automated gates and doors, life safety systems, emergency and exit lighting, fire and roll-up doors, and access control systems. With more than 250 community associations, apartment complexes and commercial properties under its care, Statcomm has become one of the most experienced and capable companies in the fire protection industry.
Statcomm focuses on the unique needs and requirements of commercial, residential and industrial properties, common interest developments, and property management firms throughout the Greater Bay Area. It can also custom-design iron fencing and automatic garage, gate and access control systems, and it offers 24/7 emergency services and a guaranteed two-hour response time from technicians.
According to Statcomm’s president, Rich Schwank, the company’s diverse experience and dedication to quality workmanship and responsiveness enables it to provide exceptional service and build lasting relationships with its clients. “We run our business like a family,” he says, “and we treat our customers as part of that family.”
Company Philosophy
“We keep a small-company attitude to maintain a high level of customer satisfaction. A division manager is always available during business hours so customers can reach someone who can provide solutions to a problem. We believe the only way to do a job is to do it right.”
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Fire Alarm Systems
Fire Sprinkler Systems
Life Safety Systems
Installation & Maintenance
Testing & Certification
U.L. Certified Installations
Automated Gates & Doors
Access Control Systems
Comparative Summary
Excellent customer service is a top priority at Mountain View fire protection company STATCOMM Inc. “We’re in constant contact with most of our customers, and we always want them to tell us how we’re doing,” says president Rich Schwank. In addition to good customer relationships, the company is proud of its excellent rapport with most fire departments in the Greater Bay Area. As specialists in...
Frequently Asked Questions
Q: Are your prices competitive?
A: "Yes. Although we may not be the least expensive, we provide our customers with superior service. There’s no one in the industry better educated than we are, and in turn, we take the time to thoroughly educate our customers and walk the...
Q: What’s the timeline between a potential customer’s initial phone call and the installation of a system?
A: "It all depends on the job. Taking into account the customer’s schedule and ours, we try to make an appointment within a week or two. At that time, we’ll do a walkthrough so we can see the property and talk to them about what they...
Q: Do you offer any product warranties or guarantees?
A: "Yes. The manufacturers’ warranties always apply, and we also guarantee our workmanship for one year."
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Industry Info
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When it comes to fire protection or complete life safety systems, look for a company that offers the services you need to remain code-compliant.
Working with a single resource rather than multiple vendors is an important distinction. According to your particular needs, a good company should offer some or all of the following: fire alarm systems, fire sprinkler systems, automatic gates, tele-...
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Findings based on statistically reliable research from 225 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
92%
n = 225
Diamond Certified Qualification
Based on 225 customer surveys, we declare
Statcomm Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 948
Continuously qualified since September 2006.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
C. B. R. E. Verified Customer Name
"The team that they sent out was really knowledgeable. They solved a problem that we had for years with a fire alarm sensor that no one else could figure out. I was very happy with that. They were here when they said they would be. It was an almost perfect call."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Statcomm Inc.
939-C San Rafael Ave
Mountain View, CA 94043
Mountain View, CA 94043
(650) 988-9508
(888) 988-9508
(650) 988-9509 fax
(888) 988-9508
(650) 988-9509 fax
Mon – Fri: 8am – 4:30pm
24/7 Emergency Service
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
30
50
NFPA, NICET, Underwriters Laboratories
675521
Liability Insurance, Worker's Compensation
Better Business Bureau, California Apartment Association (CAA), California Association of Community Managers (CACM), Executive Council of Homeowners (ECHO)
Rich Schwank, General Manager
1992
Life Safety - Fire Alarms, Fire Sprinkler Systems, Automatic Gates and Doors, Access Control Systems, Fire Doors, Emergency Lighting, Testing and Inspection, 24-Hour Emergency Service, Some Video Surveillance
Commercial, Industrial, Residential
Guaranteed 2 Hour Emergency Response Times, Manufacturers' Warranties, 1-Year Guarantee on Workmanship
Photo & Video Gallery
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Survey Responses For
Statcomm Inc.
Statcomm Inc.: based on 225 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
C. B. R. E. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They solved a pretty bad problem we had."
"The team that they sent out was really knowledgeable. They solved a problem that we had for years with a fire alarm sensor that no one else could figure out. I was very happy with that. They were here when they said they would be. It was an almost perfect call."Frank B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"For me, since I manage a number of properties, it's convenient that they have a number of areas they service. It's like one-stop shopping."
"They are very responsive. There is always someone to answer the phone when I call. I always get a response to my emails."Jeanenne G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They just go out and maintain my fire alarm system."
"They come out and service my fire alarm."Jim K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very knowledgeable and reliable. They know their business."
"They show up and get the job done right."Linda D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Dependable"
"They are reasonable and dependable."M. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are on the ball."
"They don't rely on their own judgment. They call you so you can make a judgment."Mercedes M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have great customer service, great follow-up, and always willing to provide documents or back-up if I need it."
"There are a couple of older ladies on the phone whom I really like. I don't know their names."Nagi C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are great, efficient, and reliable."
"When you need them, they are always there to respond."Randy N. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"In general, they're a very good company."
"It was somewhat of an emergency situation and they got right out there."Steve O. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"That they have great service"
"Their punctuality"Teri F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I have no comments."
"They were very informative and they set up an excellent system."William H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very knowledgeable."
"This may sound kind of funny, but the people live up to their obligations and follow through. Service-wise, they're really on top of things."Dan C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They offer a wide variety of services."
"They are prompt and seem to know their products."Charles L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do as they say."
B. T. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very prompt. They schedule their time well. They always show up when they say they will."
C. S. L. I. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come on time when scheduled. They are even early."
F. P. B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable and they didn't waste any time. They were in and out. They did what they had to do. They explained things and didn't keep me in the dark."
H. W. S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very prompt and professional. They come on time."
M. W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're convenient, right around the corner. I like the woman in the office."
O. V. B. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge"
S. W. L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't call me on the phone and try to sell more things."
A. C. C. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just dependable."
C. J. M. A. S. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are really proactive in getting in touch with me if there are any issues."
C. F. G. F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are courteous, prompt, and they know their job."
D. P. A. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come out when I call them."
I. P. M. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The ownership is involved in the day-to-day operations. They are very responsive. They have about fifty employees who seem to know what they are doing. If I ever have any issues, I just call one of the owners and they take care of it right away."
M. P. M. T. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their technical people really know their stuff."
P. A. H. C. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their immediate response and accurate personnel, I am pretty happy with them."
V. M. M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They service us very well, which is why we continue to use them."
Jeanne C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional. They knew what they were doing."
B. M. I. I. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive. There were several employees who came out and all were helpful and friendly. They even made many suggestions for improvements at no extra cost. "
A. A. S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a quick response time and their work is good. "
A. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work quickly to complete a project. They are organized."
M. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt."
M. T. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were great in terms of quality."
P. A. P. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the work without me having to worry about it."
A. M. V. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are the only ones that show up on time."
C. W. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have very good customer service."
G. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quick response and the report of their findings."
T. A. M. V. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They go out of their way to make things happen in a timely manner"
R. A. M. V. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their promptness and their high quality service."
Bill H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsive time is good."
Sammy K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to have the best pricing compared to other companies that we looked into."
Randy N. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them for many years now. They get the job done and they are responsive."
Angie F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have great customer service. When I ask for something specific, they touch base with me. The technicians are great. They're very responsive and they call me when I have any concerns. They're always willing to make things more convenient, whereas other vendors aren't always as accommodating. STATCOMM is terrific."
Fred F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall, it was just a great experience."
Gary R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service, quality and knowledge"
Dan B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very efficient."
Lisa G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We use them for twenty associations. They're very prompt when we call them."
Richard B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their courtesy, quickness and helpfulness "
Sam Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are great to work with, knowledgeable, professional, and they communicate well. We work with them often. Brad and Mark are the best. "
Jennifer G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I'm not sure. "
Charise G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when we called them and got the work done."
Mark Z. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Brad Hancock"
Russ J. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were right there in an emergency."
Kim P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are on time and professional."
Jana H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were diligent and on time."
Ben P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very responsive."
Tim J. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have been consistent since we began using their services, and they do a good job."
Patrick S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Great communication responsiveness"
Linda C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I call, they help me out in answering my questions."
Peter G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very professional and efficient."
Martha L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The professionalism of their service and immediate response "
Rex S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personalized service"
Ann W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quick service and fast response"
Susan L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're reliable, and they do what they say they're going to do. Both the technician and the office staff were great. They even come out during their off hours to assist me when I need help."
Kirk L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness"
Matthew M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good service and friendly people"
Richard M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The response and the quality of work"
M. H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're on time, and they do good work."
Jim H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service is great, and they do what they say they're going to do."
Bob Z. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The response time and thoroughness of the work"
Ron B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the service so we use them every day."
Nick P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're thorough and detail-oriented."
Steve M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work in a timely manner."
Jan Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our alarms went off the other day so they promptly came out to find out what was going on. I really appreciated Randy Graves giving me a follow-up call the next day. "
Thomas R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything"
Bob C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good communication"
Wendy Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to get along with. They did the work in a timely fashion."
Paul D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service"
Henry D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They provide a lot of services, so it varies."
"Quick response"Jeff M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're professional."
"They tell me when they are going to come out. They come out when they say they will and do what they say they will."Jim F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are pretty responsive. They are very good about reminding me when it comes to the fire tests. They always send me an email."
"They are very responsive and polite. When they are going to be late, they always explain."Judy W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable."
"They were very helpful."A. F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The service is great."
"They are very prompt and quick to respond."B. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The good communication, they always get back to me when I have a question. They take time to explain things to me. They even come out to the property to show me what they mean."
S. T. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their timely response"
A. F. P. S. F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service response. They returned phone calls in a timely manner."
C. P. A. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that I don't need to get involved, they come out, take care of everything, and let me know what's going on."
D. L. M. M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt, they do good work, and it seems to last. "
L. C. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and very pleasant to work with."
M. V. C. C. C. V. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The onsite service people are very responsible. They do the job. They do whatever needs to be done."
S. S. H. S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive. We just started using their services instead of another vendor, and STATCOMM is glowing by comparison."
Ed D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Brad. He is a good guy. He explains what he is doing. He is very competent."
M. L. O. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient and get the work done in a timely manner."
S. R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are thorough."
P. A. C. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have very knowledgeable technicians and are quick to respond. They follow instructions. If I need something special they make an extra effort to get it done. They really deserve to be Diamond Certified."
C. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable and know a lot about the sprinkler industry."
C. C. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have always come through when other companies have failed. When we need to contact a supervisor, they contact us back in a timely manner. "
C. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a very good infrastructure with a very quick response time. They have knowledge of various codes and equipment that we use."
T. S. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The responsiveness"
Angie F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they've got great customer service and great response time. If I have a weird case or scenario, they have great insight. They're knowledgeable and experienced about issues with overhead doors and gates. The technicians are great at troubleshooting various issues."
Jennifer A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The amount of time that it takes for them to respond and the friendliness of the technicians. They have a very fast response time compared to other companies I've worked with."
Ruth R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're reliable."
George T. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of everything for us and we don't have to worry."
Stephanie S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service in general, quick response, friendliness of the staff and knowledge"
Barbara B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed my gate."
Roger H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Response time"
Elizabeth Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are able to come out right away."
Nina M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they provided good service."
Henry S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing."
Maureen P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got here very quickly."
Honna W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quick response "
Lloyd K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very prompt, and they do the job quickly."
Annette . Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're professional, accurate, dependable, and they do what they say."
U. F. R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very responsive when you call them."
Gary N. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They follow up well on service calls."
M. B. H. M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their responsiveness and customer service."
Rosie R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing specific"
Ron R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide great customer service."
Jim K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their product knowledge"
Angelica A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get back to you quickly."
George . Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their professionalism. I appreciated the courtesy call they made when I started this job."
Rad B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come when we call. Also, they always answer our questions."
Brita Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They followed through with phone calls."
Maryanne L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're prompt, courteous, and responsive to phone calls."
Candace P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Schwank."
Byron B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They respond promptly to inquiries and requests."
Shelley T. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They follow up promptly."
Lori K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide overall good service."
George W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know the owner very well."
Stephanie B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They"
Angie F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their customer service, knowledge, and they go above and beyond the call of duty. They also respond quickly to emergencies."
Liz K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Although the owner lives in Santa Cruz, it was no problem for them to come out."
Roger W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They paid attention to details, and they came up with a plan for the job before they started it. "
Kevin P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are efficient."
"They saved me on an after-hours call once."A. I. X. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There is pretty good communication between us."
B. L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have great follow-up."
B. W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They actually do all the service on site instead of taking the equipment and bringing it back."
A. A. C. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service. They were very professional. I love how they follow up to make sure things are taken care of."
A. M. C. M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are always available."
M. V. H. C. V. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very punctual with the fire tests and the regulations. They do good work. They are in and out without bothering anyone."
P. P. M. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of me when I called them."
Y. A. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty thorough with the work they perform."
M. G. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that they call when they arrive at the gate to work. They are pretty good about follow up. Their customer service is also very good."
M. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are responsive and have good follow-up."
C. S. J. W. P. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do excellent work."
C.W. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The responsiveness"
L. T. H. O. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"A certain part of their company is very specialized, doing things that no one else does. This is what interested us in them."
Alexandra S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local and easy to work with."
Barry L. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We were impressed with their willingness to help us work together and get things taken care of."
Joel T. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable."
Nancy A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are responsive, friendly and low-key."
Helen D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their workers are honest. They're not perfect, but they aim to satisfy the customer."
Teri D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We could talk to someone and didn't have to go through fifteen voicemails or what have you."
Bill G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to work with me. They're reasonable."
Jim H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal service and the quality of work. They're one of our long-term vendors."
Steve F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their workmanship seems to be good and they're very responsive."
Michelle R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They respond promptly and well."
Ms. G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was really good. "
Art O. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The representative who came to the job site was very friendly. Also, when they came back to test the equipment, they were very polite, and easy to work with."
Deborah M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The serviceman was very knowledgeable, and he went the extra mile to correct our problem with the electric gates."
Nicholas M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The knowledge of their technicians"
Al R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got it done."
Tim D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been using them for fifteen years, and they've been reliable."
Coleen C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The response time"
S. M. S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their immediate response when I called"
Irene E. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come out on time."
Chuck B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service technician was really good."
John C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall service"
Susan S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're really efficient and do a great job."
Carlos B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the job well."
Kanoti K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very professional."
Tony D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They normally keep to schedule and come out in a timely fashion."
Abigale M. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive and gave me good service."
Roxane S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge"
Jerry S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be very quick, knowledgeable, and thorough."
Jeanne C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out right away."
Richard W. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pleasant, professional, and they showed up on time."
Property m. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their availability"
Laura G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guys who come out are really good and responsive."
Liberty C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I just started taking over the account at my work, and they did an inspection but didn't communicated to me."
"We've been using them for a while with no problems."Chris F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They know what they are doing and they are reasonably priced."
"I rely on their specialized knowledge for the jobs they do. Their work is very good."John C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"For the most part, we use them as a subcontractor and they do quality work."
"They are able to fill the holes and do things we don't do."Sally H. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would tell them that there are not many people who do what STATCOMM does, so they might want to use them."
"The fact that they do what they do and they are local"M. G. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We only call them once every five years, but they are fine."
P. K. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is friendly."
S. E. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The system works alright."
A. A. H. O. A. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are the only monitoring service I have ever used. I liked that they put the notices out and they emailed me ahead of time. They made my job pretty easy. I liked that they did their job well."
A. A. R. S. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked their response time. They were able to service me right away. Most of the time when they come out here, they do a pretty good job. "
M. V. L. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The workmanship is good. They are really able to solve problems."
Ruby T. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice and courteous."
Rosalyn U. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the job."
Sunil S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsiveness"
Dave Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The technical knowledge"
S. S. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Generally, I think they are competent."
Derrick C. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They completed the job."
Larry R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been very responsive up until this year. The fire side of the business is still good though."
Roger S. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're reliable, and they keep appointments."
Rod F. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem thorough."
F. D. M. Y. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The emergency service"
Jerry B. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It went pretty smoothly."
John G. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"They are very qualified but not very responsive."
"The personnel acted professionally."Christina H. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"Shop around."
"I think that they are very knowledgeable in what they are doing."C. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"If there is a delay in payment, they work around it."
E. G. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been very responsive in coming out when we call."
E. F. I. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Not much"
S. L. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They're responsive."
George M. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Some of the people were nice."
Darlene D. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing"
Mark O. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It"
Luella R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know what I like best about them. "
Brian R. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing "
David T. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Debbie K. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service seems good, and I'm sure it will be great once we get things squared away with the accounting representative. "
W. A. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Their professionalism"
C. P. M. P. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"To be completely honest, our board of directors is happy with nothing."
S. G. H. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They do good work."
Patricia V. Verified Statcomm Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That they are close by and they return calls promptly"
M. V. B. S. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't have anything."
C. C. M. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"In the past, when I called for an emergency, they would have sent someone out the same day."
Cindy L. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
D. S. C. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They have a lot of expertise."
Vinny L. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Miao W. Verified Statcomm Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
