Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
September 2006
We declare that Statcomm Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #948
(650) 988-9508
(888) 988-9508
939 San Rafael Avenue, Suite C
Mountain View, CA 94043
One of STATCOMM’s emergency response vehicles

STATCOMM Inc. is a complete fire alarm and life safety company that’s able to assist clients throughout the Greater Bay Area with tests and inspections required by the National Fire Protection Association (NFPA) and State of California. All of the company’s inspectors and technicians are California State Certified. As a multi-faceted fire and life safety company, STATCOMM tests, inspects, services, designs, and installs fire alarms and fire sprinklers; services, designs and installs automatic gates, doors, and tele-entry/access control systems; and provides exit and emergency light testing and NFPA 25 five-year certifications. 

Because STATCOMM is a provider of multiple services, it can provide clients with a single source for critically important safety services, which simplifies the lives of property/community managers, building and facility owners/ managers, and individual homeowners. The company provides 24/7 emergency service and two-hour technician response time. “With more than 25 years in this industry, we’re one of the most knowledgeable and capable fire and life safety companies around,” says President Rich Schwank. 

Mr. Schwank says STATCOMM’s diverse experience and dedication to quality workmanship and responsiveness enable it to provide exceptional service and build lasting relationships with its clients. “We run our business like a family, and we treat our customers as part of that family.” 

Company Philosophy

“We keep a small-company attitude to maintain a high level of customer satisfaction. A department manager is always available during business hours so customers can reach someone who can provide solutions to a problem. We believe the only way to do a job is to do it right.”

Serving Santa Clara, San Mateo, Contra Costa, Alameda and Santa Cruz Counties

Fire Alarm Systems
Fire Sprinkler Systems
Fire Extinguishers
Life Safety Systems
Installation & Maintenance
Testing & Certification
UL Certified Installations
Automated Gates & Doors
Access Control

Comparative Summary

Excellent customer service is a top priority at Mountain View fire protection company STATCOMM Inc. “We’re in constant contact with most of our customers, and we always want them to tell us how we’re doing,” says president Rich Schwank. In addition to good customer relationships, the company is proud of its excellent rapport with most fire departments in the Greater Bay...

Frequently Asked Questions

Q: Are your prices competitive?
A: "Yes. Although we may not be the least expensive, we provide our customers with superior service. There’s no one in the industry better educated than we are, and in turn, we take the time to thoroughly educate our customers and walk the...
Q: What’s the timeline between a potential customer’s initial phone call and the installation of a system?
A: "It all depends on the job. Taking into account the customer’s schedule and ours, we try to make an appointment within a week or two. At that time, we’ll do a walkthrough so we can see the property and talk to them about what they...
Q: Do you offer any product warranties or guarantees?
A: "Yes. The manufacturers’ warranties always apply, and we also guarantee our workmanship for one year."

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Industry Info

When it comes to fire protection or complete life safety systems, look for a company that offers the services you need to remain code-compliant.
Working with a single resource rather than multiple vendors is an important distinction. According to your particular needs, a good company should offer some or all of the following: fire alarm systems, fire sprinkler systems, automatic gates, tele-...
Findings based on statistically reliable research from 325 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 325

Diamond Certified Qualification

Based on 325 customer surveys, we declare
Statcomm Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 948
Continuously qualified since September 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Anne S. Verified Customer Name
"They did a good job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Statcomm Inc.
939 San Rafael Avenue, Suite C
Mountain View, CA 94043
(650) 988-9508
(888) 988-9508
(650) 988-9509 fax

Mon – Fri: 8am – 4:30pm
24/7 Emergency Service

Serving Santa Clara, San Mateo, Contra Costa, Alameda and Santa Cruz Counties

Rich Schwank, President
30
50
National Fire Protection Association
675521
Liability Insurance, Workers' Compensation
Association of Commercial Real Estate Managers (ACREM), Better Business Bureau, Building Owners and Managers Association (BOMA), California Apartment Association (CAA), California Association of Community Managers (CACM), International Facility Management Association (IFMA)
2012 Small Business of the Year - Mountain View Chamber of Commerce
1992
Fire Alarm Systems, Fire Sprinkler Systems, Fire Extinguishers, Life Safety Systems, Installation & Maintenance, Testing & Certification, UL Certified Installations, Automated Gates & Doors, Access Control
Commercial, Industrial, Residential
Guaranteed 2-Hour Emergency Response Times

Photo & Video Gallery

Survey Responses For

Statcomm Inc.

Statcomm Inc.: Average 8.4 out of 10 based on 325 unique customer surveys of customer satisfaction.
Anne S. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I didn't realize that I had an extra fire alarm, and when the city called to tell me about it, they came out right away and fixed it without charging me."

"They did a good job."

C.P.M. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"No comment"

"They are a good company."

I.L.C. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't have a clue right now."

"They are knowledgeable."

A.C. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very efficient and professional"

"They do what they need to do, and they get out."

W.R.E.S. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive."

"The technicians who I have dealt with have been quite knowledgeable."

R.S.M.P. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They are on time and efficient."

Chris S. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they are doing, and they are on time. They do the job properly."

"They do what they say they are going to do."

Samantha M. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsive and timely."

"They were a local company."

Nancy F. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they are doing."

"They are smart, and they know what they are doing."

Joe B. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough, and they get the job done."

"They were prompt, and once the proposal was approved, they got to it immediately."

Allen E. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were knowledgeable, and they did a good job."

"They came out on time, and they did a good job. They did the job in a timely fashion and that was very important to me."

Pat G. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know their products and the application of those products very well. They do a very good job."

"First, they solved the problem. Secondly, they were prompt, and they met all of their commitments."

Rachelle Z. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a reliable company."

"They came out on time, and they got things done. It was a small job, and I was happy with them."

Scott B. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt, and they have a very good service."

"The worker was very friendly."

David S. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very responsive and professional."

"They are very responsive, professional, and straightforward."

Betty W. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the best they could do and they charged what they had to charge, but they didn't go overboard. They called me back the same day that I had called them. I am happy with them."

"The quick service, they called right back and they were there the next day."

Dan D. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would buy from them."

"They gave me my product."

Huyen N. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide great service."

"They are always on time for their appointments."

Jeremy M. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide swift service, they're professional, and knowledgeable."

"They worked within my time frame."

Joanne S. Verified Statcomm Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When you call STATCOMM, they come out right away and they fix the problem. They are very reliable."

"When I call them, they come out and they come out right away."