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Diamond Certified Company Report

Start Fresh Restoration & Carpet Connoisseurs

Diamond Certified Company Report

Start Fresh Restoration & Carpet Connoisseurs

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Alice S.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think everything they've done for us is excellent. They're efficient, prompt, and the price is always right. I've always had a positive experience.

They're excellent. They're always very timely.

Bonnie B.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've had my carpets cleaned by many companies throughout the years, and every company pales in comparison to Start Fresh Restoration & Carpet connoisseurs. Scott will definitely get your carpet clean. The machine he uses sucks the water out of the carpet so it dries extremely fast.

He always shows up on time and does a thorough job. I've been using them for about 25 years.

Alice W.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they do a great job. They're reliable, very experienced, and I've been using them for several years now.

I really like Scott, the owner. I completely trust him and feel comfortable with him in my home.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Scott and Tami Sunkel, Owners

Start Fresh Restoration & Carpet Connoisseurs uses the latest technology in truck mounted steam soil extraction machinery, as well as manufacturer prescribed cleansers that are specific to fiber and flooring type. The company’s expertise lies in restorative cleaning, sealing, polishing, and buffing of tile, grout, stone, carpeting, hardwood, upholstery, exotic rugs, and dryer vents.

Owner Scott Sunkel says industry technology has come a long way since its beginning 50 years ago. “The days of using soap and water to clean carpets are in the past. With today’s environmentally-conscious, nontoxic cleaning lines that are EPA registered and VOC compliant, combined with powerful soil extraction capabilities, there’s no excuse for professionally compromised workmanship.”

With a proven track record of 29 years, Mr. Sunkel believes his success stems from the fact that he holds and maintains certification with the industry’s governing body and educator, the Institute of Inspection, Cleaning and Restoration Certification (IICRC). “Anyone can buy professional equipment and start a cleaning business, but knowing how to use it takes time and education,” he says. Mr. Sunkel is certified in all methods of cleaning, including surface dry cleaning and deep restorative steam extraction.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Start Fresh Restoration & Carpet Connoisseurs

COMPANY CONTACT
Service AREA

Contra Costa County

SERVICES PERFORMED

Carpet & Rug Cleaning
Exotic Rug Cleaning
Tile, Stone & Grout Cleaning, Polishing & Sealing
Upholstery Cleaning
Dryer Vent Cleaning
Hardwood Cleaning & Buffing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Start Fresh Restoration & Carpet Connoisseurs

Owner Scott Sunkel offers an inside look at the company’s cutting-edge cleaning equipment.

Company Profile

Start Fresh Restoration & Carpet Connoisseurs uses the latest technology in truck mounted steam soil extraction machinery, as well as manufacturer prescribed cleansers that are specific to fiber and flooring type. The company’s expertise lies in restorative cleaning, sealing, polishing, and buffing of tile, grout, stone, carpeting, hardwood, upholstery, exotic rugs, and dryer vents.

Owner Scott Sunkel says industry technology has come a long way since its beginning 50 years ago. “The days of using soap and water to clean carpets are in the past. With today’s environmentally-conscious, nontoxic cleaning lines that are EPA registered and VOC compliant, combined with powerful soil extraction capabilities, there’s no excuse for professionally compromised workmanship.”

With a proven track record of 29 years, Mr. Sunkel believes his success stems from the fact that he holds and maintains certification with the industry’s governing body and educator, the Institute of Inspection, Cleaning and Restoration Certification (IICRC). “Anyone can buy professional equipment and start a cleaning business, but knowing how to use it takes time and education,” he says. Mr. Sunkel is certified in all methods of cleaning, including surface dry cleaning and deep restorative steam extraction.

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Company Philosophy

“We are very much a nuts-and-bolts operation. Our goal is to educate the interested on how to properly care for their flooring in between professional cleanings. By working with us, each customer will protect their investment, prolong the life of the product and save money. There is an abundance of work out there and no need for greed, ever!”

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Comparative Summary

Few carpet and upholstery cleaning companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim an owner/operator who has more than 25 years of field experience and is certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), but that’s exactly the case for Start Fresh Restoration & Carpet. “My extensive training gives me the ability to work with any kind of fabric or fiber,” says owner Scott Sunkel. “After each cleaning job, I make sure the carpet is residue-free, which allows it to dry more quickly and remain softer and cleaner for longer.”

Start Fresh Restoration & Carpet has been cleaning and restoring carpets, rugs, upholstery, tile, stone and grout for Contra Costa County homeowners since 1987. The company uses state-of-the-art, van-mounted equipment to offer a variety of carpet cleaning services, including basic steam cleaning, deep detergent cleaning (with a neutralizing rinse) and permanent stain removal. It also uses an HEPA-AIRE power vacuum system to provide air duct cleaning services.

One of the most distinguishing characteristics of Start Fresh Restoration & Carpet is its customer-oriented approach to doing business, which includes offering one-call scheduling and taking the time to thoroughly explain its cleaning procedures to each client. “When a customer first contacts me, I’ll walk them through our cleaning processes to determine exactly what their needs are,” explains Mr. Sunkel. “Most people aren’t aware of their options, so I’ll work with them to figure out what needs to be done. This allows me to eliminate surprises and ensure every customer has a solid idea of the cost and results.”

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Industry Info
Regular vacuuming can extend the life of your carpet and reduce cleaning costs.

The carpet in a typical household should be professionally cleaned every 12 to 18 months, depending on the number of residents, color of the carpet (light or dark), and amount and type of activity. However, if you allow your carpet to become overly soiled in between cleanings, it may become irreversibly damaged and necessitate expensive repairs. To extend your carpet’s life and preserve its aesthetic value, it’s important to keep a regular vacuuming schedule. Consider the following tips for maximizing the effectiveness of your vacuuming:

• Use a high-quality, upright vacuum cleaner with a reel-type brush to move the tips of the carpet pile so the dirt can be removed with the air velocity created by the vacuum.
• To determine how often you should vacuum, consider the amount of foot traffic and the relation of the carpet to dirty access areas. Don’t allow dirt to settle in the carpet—walking on dirt or grit that’s settled into the base of the carpet fibers causes an abrasive action, which results in the appearance of traffic lanes and worn areas.
• Vacuum traffic lanes every day. Use a back-and-forth motion in one direction, and then finish the carpet by slowly going back and forth in the opposite direction.
• Filled vacuum bags result in less suction and dirt removal, so empty them often. Be sure to check the belt that drives the brush or beater bar—a broken or worn belt reduces efficiency. Don’t be concerned by the amount of fiber you pick up from new carpet. These are ends that aren’t removed in the manufacturing process and often appear for many months.
• Never use a broom of any kind on the carpet; it’ll just move dirt around and create dust problems.
• Place removable mats at each entrance to your home (inside and outside) to prevent soil from being tracked throughout the inside. These mats can be laundered, hosed, beaten or vacuumed as soil accumulates to a noticeable degree.
• Dust can build up in corners and other hard-to-reach places. To remove it, run a vacuum attachment along the baseboard while you’re cleaning the edge of the carpet.
• If your vacuum isn’t working properly or if the brush roll stops turning, you may have to change the belt. Refer to your model’s user guide for installation instructions. With bagless vacuums, clean filters are critical to maintaining cleaning performance. Over time, filters can become dirty and clog, so it’s important to regularly clean and monitor them.

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Frequently Asked Questions
Q: What’s the advantage of your carpet cleaning system versus others?
A: “We’re well-versed in all types of carpet cleaning systems, and ours is the only one that’s qualified to maintain the manufacturers’ warranties. If you have older carpets that are out of warranty, our methods will thoroughly extract the dirt and soil without damaging the fibers. Some cleaning methods will compromise the life of your carpets, but ours won’t.”
 
Q: Are your methods and materials safe for children and pets?
A: “Yes. No one is more exposed to our cleaning materials than us. We wouldn’t use them unless they were completely safe.”
 
Q: How long will it take to clean my carpet?
A: “A typical house with 2,000 square feet of carpet will take, on average, about two hours to clean. Drying time can vary depending on the density of the carpet and weather conditions.”
 
Q: What’s the most common carpet cleaning service you provide?
A: “Steam cleaning is the most common; it’s very effective on lightly soiled (not visibly dirty) carpet that simply needs a maintenance cleaning. Utilizing our truck-mounted cleaning equipment, we start by completely pre-treating the area to be cleaned, which breaks down the dirt for extraction. As we’re cleaning, we’ll move most furnishings, clean underneath, put them back, and protect them with foam blocks or plastic pads. Instead of running detergent through the cleaning machine, we utilize a textile rinse (Fiber-Rinse™) that deactivates the detergent for complete removal, so absolutely no residue is left behind.”
 
Q: Will my carpet get dirtier faster after a cleaning?
A: “Not if the cleaning has been performed correctly. If you’ve experienced this, then you haven’t been using the right cleaning service. A proper cleaning that uses the right materials and doesn’t leave residue behind will resist soiling for longer periods of time.”
 
Q: Why does my new carpet have an odor?
A: “The odor from new carpet is much like the odor found in a new car or leather, and it should disappear shortly. If the odor is objectionable, fresh air ventilation is the best method to eliminate it. Open windows and doors and operate your fan system during the removal of the old carpet and installation of the new carpet, as well as during any construction project. If you’re unusually allergic or hypersensitive to the odor, avoid the area immediately following installation.”
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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Scott Sunkel

Expert CONTRIBUTOR PROFILE

Scott Sunkel: A Fresh Start

By James Florence, Diamond Certified Program Reporter

WALNUT CREEK — For Scott Sunkel, getting into the carpet cleaning business may have been an unanticipated move, but it provided him with the fresh start he’d been looking for. “I managed a furniture store for three years, during which time I basically worked seven days a week and had no life,” he recounts. “In the course of looking for a different career, I started cleaning carpets. Even though I fell into it by happenstance, it wasn’t long before I realized that I really enjoyed it.”

Today, as owner of Start Fresh Restoration & Carpet Connoisseurs, Scott says he’s found a sense of balance and fulfillment that had been missing from his prior career. “Running my own business has created a really good balance in my life, and I get a lot of satisfaction from making people happy with the results of my work. When my customers smile, it makes me smile, so everybody’s happy.”

A lifetime resident of Walnut Creek (where he lives with his wife, Tammy), Scott appreciates the close-knit character of his community. “In addition to growing up here myself, this is where my kids grew up, and it was a very positive experience for all of us,” he says. “I feel fortunate to be part of such a conscientious, family-oriented community.”

Outside of work, Scott engages in a variety of active pastimes. “My wife and I do CrossFit, and I’ve recently taken up archery,” he says. “We also like to visit local wilderness areas and go exploring.” Additionally, Scott makes an effort to keep up with his two grown children, Cody and Shauna. “My son is in Denver and my daughter is in Argentina, so we don’t see a whole lot of each other, but we stay close by talking on the phone regularly and visiting at least a couple times a year.”

In regard to his professional career, Scott espouses the virtues of complete transparency. “I make it a point to be open and honest about the way I do business,” he explains. “There’s a lot of deceit in the marketplace, so my customers appreciate the fact that I’m an open book, which has resulted in a lot of repeat business and long-term relationships.”

When asked the first thing he’d do if he could retire tomorrow, Scott says he would simplify. “I’m a big proponent of simple living, and I believe you don’t need a lot of money to enjoy life, so I’d like to be a little more intentional about that. Another thing I’ve wanted to do for a long time is get more involved with charitable organizations like Habitat for Humanity.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: Who’s your favorite superhero?
A: Spider-Man.

Q: What’s your favorite snack?
A: Apples.

Q: What was your favorite Halloween costume as a child?
A: A gorilla.

Q: What’s the strangest food you’ve ever eaten?
A: When I was in Belize, I had iguana. The people there consider it a delicacy.

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Expert articles
  • How to Remove a Recurring Carpet Spot

    WALNUT CREEK — A common phenomenon experienced by those with carpet in their homes is a spot that continues to reappear, even after repeated cleanings. Fortunately, this isn’t a hopeless situation: by using the correct technique, you can eliminate a recurring spot once and for all.

    The first step is to remove any soil currently present in that area of the carpet. Using a warm, wet, wrung-out towel, work from the outside of the spot toward the middle, wiping in one direction all the way around. Intermittently alternate to cleaner sections of the towel as you go.

    Next, using a mister filled with a 50/50 solution of vinegar and water, spray over the surface of the spot and wipe again, this time with a dry towel. Be sure to use a towel that won’t bleed (preferably white cotton). Wipe using the same motion as before, in one direction, all the way around the spot. This will neutralize any residual chemicals left over from prior spot cleanings.

    Lastly, you’ll want to rinse the vinegar and water out of the carpet. To do this, get a new, wet, wrung-out towel and, using the same motion as in previous steps, wipe all the way around the spot. This should permanently stop the spot from reappearing.

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Expert video tip

Video: Dealing with Reappearing Carpet Stains

Complete Video Transcription:

WALNUT CREEK — Host, Sarah Rutan: If you have a carpet stain that continues to reappear after repeated cleanings, you’ll need to employ a more effective solution. Today, we’re in Walnut Creek with Diamond Certified Expert Contributor Scott Sunkel of Start Fresh Restoration & Carpet Connoisseurs, to learn what this entails.

Diamond Certified Expert Contributor, Scott Sunkel: This is how to spot-clean where you’ve already spot-cleaned the reappearing spot. First, what you should do is get a rag, run it under the facet and wring it out pretty thoroughly with warm water.

Next, you need to go to the spot and work the area from the outside of the spot towards the middle. The way you do this is taking your rag and wiping one direction all the way around the spot, getting another clean section of the rag and doing it again until you’ve worked your way all the way around the spot and the soil isn’t present anymore.

Next, you use vinegar and water, a 50/50 solution of vinegar and water. You get a little sprayer from your, say, your 409 container or your household sprayer, mist over the surface of the work area, and wipe again with a dry towel, a towel that won’t bleed, like a white cotton towel. Wipe using the same motion, one direction, all the way around and that will neutralize the residues from the spot cleaning that was first done.

Lastly, what you want to do is rinse the vinegar and water out. And to do that you get a third rag, run it under the faucet, wring it out. Again, it could be hot or cold water, and using the same motion wipe all the way around the spot and then you’re done. The spot shouldn’t reappear after that.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Start Fresh Restoration & Carpet Connoisseurs WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Start Fresh Restoration & Carpet Connoisseurs
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Start Fresh Restoration & Carpet Connoisseurs : Average 9.3 out of 10 based on 200 unique customer surveys of customer satisfaction.

Alice S.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think everything they've done for us is excellent. They're efficient, prompt, and the price is always right. I've always had a positive experience.

They're excellent. They're always very timely.

Alice W.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they do a great job. They're reliable, very experienced, and I've been using them for several years now.

I really like Scott, the owner. I completely trust him and feel comfortable with him in my home.

Bonnie B.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've had my carpets cleaned by many companies throughout the years, and every company pales in comparison to Start Fresh Restoration & Carpet connoisseurs. Scott will definitely get your carpet clean. The machine he uses sucks the water out of the carpet so it dries extremely fast.

He always shows up on time and does a thorough job. I've been using them for about 25 years.

Chris M.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time, they told me exactly what they were going to do, and they really exceeded my expectations.

They were fantastic. My 2 dogs got into a physical altercation, and there was blood all over my gorgeous carpet. To say the least, I was mortified. Scott got rid of every last trickle of blood. Honestly, it looks better than it did before he came. They were receptive and very cordial.

Dana W.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They're affordable, timely, diligent, and straightforward. They always make my carpet look amazing, and I appreciate the fact that they're very accommodating.

Delia V.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Scott does an excellent job. We've been satisfied with his work for 20 years.

He's very punctual, he always does an excellent job, and he always listens to what I want.

Don S.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're great and I'm satisfied.

They're timely and professional.

Heather S.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Scott is amazing. He's punctual, responsive, and professional.

He always gets out the toughest of the tough stains, which is something other companies can't seem to do. He's always amazed me.

Helen V.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've always found it to be very easy to work with Scott. He does an extraordinary job for a reasonable price.

He does an efficient job and I have confidence in his work.

Jeni R.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very trustworthy, knowledgeable, professional, clean, and personable. I'm very pleased.

They're very trustworthy, knowledgeable, professional, clean, and personable. I'm very pleased.

Joyce L.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they have a fair price and they do a good job.

I like Scott, the owner. He's very personable and I felt like he was trustworthy.

Julie G.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd say that no matter what kind of stain your carpet has, especially if it's a stain from an animal, they will absolutely get it out. They'll make your carpets look brand new.

They do a great job. They always get the smells out of my carpet. I really like Scott. He's very professional, and he calls me back right away when I leave him a voicemail. I like him and trust him enough that if I have to suddenly leave my house while he's here, I will leave him in my home to complete the job. Honestly, I can't say enough good things about him.

Karen I.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been using them for 15 or 20 years now. Scott is an honest, hardworking man and always does a great job.

I just basically like Scott. He does an awesome job.

Kathrine H.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Scott is personable, detailed, thorough, and communicative. He's very skilled and reliable as well.

The end result is always phenomenal.

Margo T.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always do a thorough job, they're efficient, reliable, and professional.

The owner is professional, conscientious, and friendly. I can tell he really knows what he's doing.

Marsha R.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honesty, integrity, professionalism, friendliness, and thoroughness

They're very prompt and easy to work with.

Nora J.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know how to clean a carpet, as opposed to COIT.

I wish I could give them a score of 20 on the scale of '1' to '10'. They're professional carpet cleaners. Scott comes in and knows exactly what he's doing. My carpet always dries within a day, even during the winter months.

Richard R.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dedicated to quality and I've always had wonderful service from them.

I think Scott is hardworking, honest, and responsive. He really knows what he's doing.

Sally C.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're excellent. Scott, the owner, knows his trade. There are times where he even takes the time to repair minor things on my carpet. He's not your average fly-by-night company. He definitely goes above and beyond.

I like Scott's professionalism and the overall quality of the job. I've recommended him several times to many people.

Sharon B.

VERIFIED Start Fresh Restoration & Carpet Connoisseurs CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Scott has a very personal service and does an excellent job.

I've been using Scott for about 20 years. I like the fact that whenever I need my carpet cleaned, I know he'll be there.

Read All 200 Survey Responses at Ratings View