Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
January 2009
We declare that Start Fresh Restoration & Carpet Connoisseurs HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1487
(925) 934-5577
(800) 256-4207

Start Fresh Restoration & Carpet Connoisseurs cleans and restores carpets, rugs, upholstery, tile, stone and grout for residential clients in Contra Costa County. The company’s powerful, van-mounted equipment allows it to offer a variety of carpet cleaning services, including basic steam cleaning, deep detergent cleaning (with a neutralizing rinse) and permanent stain removal. It also uses an HEPA-AIRE power vacuum system to provide air duct cleaning services.

Owner/operator Scott Sunkel established Start Fresh Restoration & Carpet Connoisseurs in 1987. A 25-year veteran of the cleaning industry, Mr. Sunkel says he strives to offer informative, dependable and effective cleaning services that leave customers completely satisfied. “I’m tenacious when it comes to cleaning, and I put forth the kind of extra effort that most of my competitors can’t match.”

Start Fresh Restoration's technicians are all certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and trained to use proper cleaning techniques, handle spot removals and have a basic knowledge of mixing, applying and neutralizing cleaning chemicals. The company uses a pre-treatment process for all carpet cleaning projects, which allows it to completely rinse out any dirt and detergent. “Cleaning is one thing, but cleaning and leaving carpets residue-free is another,” says Mr. Sunkel. “Without any surfactants left behind, carpets dry quicker, remain softer and stay clean longer.”

Company Philosophy

“We’re very much a nuts and bolts operation. If something is going to cost our customers extra money, we’ll take the time to explain the work so they can make informed decisions that best suit their needs and budgets. We want to educate our customers so they’ll be able to care for their carpets for years to come.”

Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.

Air Duct Cleaning
Carpet & Rug Cleaning
Exotic Rug Cleaning
Tile, Stone & Grout Cleaning
Upholstery Cleaning

Comparative Summary

Few carpet and upholstery cleaning companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim an owner/operator who has more than 25 years of field experience and is certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), but that’s exactly the case for Start Fresh Restoration...

Frequently Asked Questions

Q: What’s the advantage of your carpet cleaning system versus others?
A: "We’re well-versed in all types of carpet cleaning systems, and ours is the only one that’s qualified to maintain the manufacturers’ warranties. If you have older carpets that are out of warranty, our methods will thoroughly extract the dirt...
Q: Are your methods and materials safe for children and pets?
A: "Yes. No one is more exposed to our cleaning materials than us. We wouldn’t use them unless they were completely safe."
Q: How long will it take to clean my carpet?
A: "A typical house with 2,000 square feet of carpet will take, on average, about two hours to clean. Drying time can vary depending on the density of the carpet and weather conditions."

Industry Info

Regular vacuuming can extend the life of your carpet and reduce cleaning costs.
The carpet in a typical household should be professionally cleaned every 12 to 18 months, depending on the number of residents, color of the carpet (light or dark), and amount and type of activity. However, if you allow your carpet to become overly...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Start Fresh Restoration & Carpet Connoisseurs
has passed all rating steps and has earned
The Diamond Certified Award
No. 1487
Continuously qualified since January 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alice C. Verified Customer Name
"They came in and cleaned the carpet. They were quick and efficient."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Start Fresh Restoration & Carpet Connoisseurs
(925) 934-5577
(800) 256-4207

Mon – Fri: 8am – 5pm
Sat: By Appointment

Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.

Scott Sunkel
26
Institute of Inspection Cleaning and Restoration Certification (IICRC)
Liability Insurance,
Better Business Bureau
1987
Carpet, Rug and Upholstery Cleaning, Repair and Restoration, Stone Honing, Cleaninng and Polishing, Tile and Grout Cleaning and Sealing, Air Duct Cleaning and Fog Sanitizing
800
Residential
100% Money Back Guarantee on Workmanship

Survey Responses For

Start Fresh Restoration & Carpet Connoisseurs

Start Fresh Restoration & Carpet Connoisseurs: Average 9.4 out of 10 based on 125 unique customer surveys of these open ended questions.
Alice C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came in and cleaned the carpet. They were quick and efficient."

Martha L. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work, they were able to take out stains that were difficult to get out."

Clarissa D. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are really good. They know how to get stains out."

Dawn G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that the owner comes out and cleans my carpets. I've had the same gentleman for 11 years. He does an excellent job. I wouldn't use anybody else."

Dianna J. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is a very good guy. He comes on time, cleans up after his work, and does a great job."

Angie L. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were knowledgeable about what they were doing and honest. They showed up when they were supposed to do the work. They were timely and professional. They seemed to have fair prices."

Gail W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have known them for a long time, almost 10 years. Scott is a great guy. If I have any extra work like my outdoor carpet, he does that for me too. He is on time and he does the job well."

George H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took good care of our stuff. We would like them to come back again when necessary. Scott is a workaholic. He seems to be available when we need him."

Gretchen J. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a really good job. They got some nasty stains out and worked hard until they got them out to my satisfaction. They came when they said they were going to come and charged me what they said they were going to charge. I have used them for almost 12 years."

Janis D. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does what he says he is going to do. He is honest and straightforward. He does a very good job. I have referred him to many people, which is part of my job. I'm a real state agent."

Joan P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is on time, very knowledgeable, and he does a pretty good job. I have been using his services for a long time. He is the best carpet cleaner I've had. That's why I haven't changed to someone else."

Kelly V. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very thorough. He identified the type of carpet that I had and told me in writing the kind of stains I had. He successfully removed them. He also showed up when he said he was going to."

Kristy M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is personable, reliable, and he does an amazing job. He gives solutions on how to clean the carpet in a more effective way."

Leo S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're nice. They did a good job. They came when they said they were going to."

Linitte C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their thoroughness, trustworthiness, and their price. We've been using them for almost 25 years. We were one of their first customers. He came when I needed him and did what he said he would do. He did a great job."

Marti C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient and the results were very good. He is hardworking, very pleasant, and professional. After my dad used them, he recommended them to me."

Meryl G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He showed up on time and did a good job."

Alice E. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and on time. They didn't try to sell me things that I didn't need."

Alice W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used him for years. I trust him. He's very knowledgeable and responsive. He's just great. I've recommended him to many friends."

Anna M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He got the carpets cleaned, and he was very friendly."

Anne B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came on time, they did a very good job, they told me exactly what I needed to know, and everything was taken care of."

Anne B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mainly good quality work, and the fellow was very good. He was very personable, and he seemed like a good person to have in my house."

Barb C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He just does a really good job. He is thorough, very knowledgeable, and he offers his service. He is nice to be around."

Ben S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very prompt, and they do a good job."

Beth O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The attention to detail in getting everything taken care of."

Betsy B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're responsible, they come through on time, they do a great job, and they communicate the information I need to know about my carpets very well."

Betty C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He comes on time, and it's always him, the owner."

Bev N. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Compared with other carpet companies, they've done a far superior job as far as getting the moisture out. I haven't had any problems with them."

Bev W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It worked out fine. They were on time and did a good job."

Bobbie V. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott does very thorough work. He's also very honest and a man of integrity. I just think he's not only professional, but personable as well. He takes pride in his business."

Carmen R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott really seemed to know what he was doing, and he was very thorough. He was able to fix a small tear in our carpet."

Carrie S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was excellent work, there were great prices, and Scott, the owner, was so trustworthy. He was just wonderful. We've been using his services for years. I wouldn't go anywhere else."

Casandra F. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He just does a thorough job. He is straightforward and honest."

Catharine H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a good job, and they do it quickly. Scott's a really nice person to work with."

Cathi H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the people, the owner, and the quality of the work."

Charlie T. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the owner, Scott. He came and did all of the work."

Deb P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the customer service, as they were very nice."

Debbie P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The attention to detail."

Diane K. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He knew how to get stains and odors out very well. He was on time and easy to work with."

Diane K. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He did a really good job."

Mr. M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott's a great guy. He's very personable, does a great job, and gets it done."

Elizabeth W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I know and trust Scott in my house. He has always done a good job."

Fran P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He comes when he's supposed to, does the job, and leaves. His prices are also fair."

Gary R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an awesome job. They got spots out that I thought couldn't be removed."

Gretchen J. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott is the best. I've used him since he started the business about 12 years ago. I guess that makes me a charter customer."

Hilda G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time and did a good job. It was the first time I used them, and I was happy."

Jack W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a very good job, and they show up on time. I think Scott is a very sincere and hard working young man."

Janet M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very pleased with them. They were polite and very thorough."

Jean R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough and good."

Jeff W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are available when we need them, and they respond quickly."

Jennifer B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just do a great job. They are very trustworthy and work with you to get things moved around."

Joan P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the cleaning job on the carpets when he's done, he does an excellent job. He's very nice person and does what he says he will do. You can count on him."

John G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's prompt, knowledgeable, and smart. I don't know why that matters, but it does."

John O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The carpet looks great for a long time. In the past, I've used another company. With the others, the carpet looks dirty right away, but these guys are really good. I've used them several times. The work is thorough."

Judy B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He shows up on time, calls you right back, cleans the carpet well, and he's friendly. You can depend on him. I refer him to customers all the time."

Kara N. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does a really good job and gives you tips on how to take care of things between visits."

Karen A. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of Scott's service, he does such a good job."

Karen W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott is very prompt. He is always there when I need him. He does a great job, and his prices are competitive. I tell everybody about him."

Kari O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does a good job, and I can trust him. He's very trustworthy, and I'm completely satisfied."

Kathleen K. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough, and they did very good job. Also, one time I had an accident on our carpet and I called them, and they gave me information about how to take care of it. They were punctual and flexible. You can usually get the time schedule that you want, and they come on time. Of all the services I've used over the years, they're the best. I've referred them to everyone in the neighborhood."

Kathy P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Reliability and the way the carpets look when he's done."

Kristy A. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Thorough, quick, and the end result was better than expected. They exceeded expectations."

Larry O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got stains out that our previous service didn't get out."

Linda R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come in with a reasonable price. When they're here, if we have any spots or special problem areas, they are always attentive to it."

Lisa L. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're thorough."

Liz W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very efficient, and they do a good job. They leave everything neat and tidy afterwards."

Lyl P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable. It seems like they always do a good job. It's as simple as that."

Lynette M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does a great job, and he gets the stains out. If he can't, he'll tell you beforehand. He's very honest."

Margo R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's really wonderful. We've used him for 7 or 8 years. He's nice and does a good job."

Marilyn E. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just that their service is good, they get the job done in a short amount of time."

Marsha G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've had every kind of carpet cleaner, but he's the only one who gets out all of the stains. He's the best that I've found so far."

Mattie W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's my guy. He's fair and does a really good job. He lets you know what he's going to do and what it'll cost beforehand."

Moyra O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy who came was personable, kind, helpful, and he answered all of our questions."

Mr. P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's top quality, extremely courteous, and does good work. We don't want anyone else in here."

Mrs. F. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Scott. He is very personable, timely, and very tidy."

Nancy L. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service is really good. I really like that the carpets come out clean, and they stay clean. They don't just disappear and then re-appear. As far as the service goes, it is really great. He is always on time and really friendly when he comes."

Peggy M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner, Scott, is a wonderful man. I really like him. He is very personable. I also like supporting small businesses."

Rita H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do excellent work, and they are not messy."

Rita P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is excellent. He does an excellent job very quickly and reliably. I must say that they also have good pricing."

Robert C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner came in and did all of the work. He was very personable, and he explained everything he was doing. He was very clear, nice, and professional."

Robert S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very efficient and thorough."

Sally C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was the owner who did the work. He really knows his business, and he knows carpets. He also knows how to repair carpets. If you have any little items that need to be repaired, he will do it on site. If it is stretched, ripped, or whatever, he can do that too. It is all in one. I have been very satisfied. I have referred him to some neighbors. I know that I am getting a quality cleaning, which is worth the extra few bucks."

Sharlene S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He got all of the stains out, and he was very informative. He did what he said he was going to do."

Sharon M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was efficient, on time, and he had good workers."

Sharon D. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything really, he was on time, and he did a good job."

Stella F. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that they did a good job and that it was a small business."

Sue H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is pleasant to have around, and more importantly, his work is wonderful. He cleans the carpet beautifully. They exceeded my expectations."

Sue W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Scott. He returns phone calls immediately, and he shows up on time. I am happy as a clam."

Suzette H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I spilled red wine on my carpet at night, and I called him with the emergency. He called my number that night and advised me what to do until the scheduled appointment. Basically, he responds immediately to an emergency. I like that he is the owner and does the work. His service is great, and his prices are fair."

Toni C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional, thorough, and very into customer satisfaction."

Wendy K. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is a nice guy. I am very comfortable with him in my home."

Dave B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed to do a good job."

Dick C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was on time. He did a nice job in a reasonable amount of time. He knew what he was doing."

Julie H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He shows up on time. He is efficient and professional. We've been using them for almost five years."

Joanna C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He's personable and a nice guy. He works hard. He provided a lot of advice on how to treat and avoid the stains that were on the carpet. He has great prices. He shows up when he is supposed to and does a great job."

Andrea P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service was good."

Bob F. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed to get the carpet cleaner than other people that I've used. They were also very knowledgeable."

Diane M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They acted in a professional manner and did a professional job."

Don O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The thoroughness and contact with the person who came to do the work, they covered everything and let us know what they were going to do."

Florence D. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Scott's a very nice person. He came in, did the job, and left."

Jack W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were in and out in a hurry."

Joan C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they did a good job cleaning the carpet, especially since there were some significant stains."

Joe A. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like Scott. He responds quickly. He will take on the tough jobs and do a good job with them. I have used him many times over the years."

Linda G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a thorough job. They did what they advertised at a reasonable rate."

Pam S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the workmanship and the timeliness, I have used them for years. They are the best."

Roberto C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Punctuality and adjusting to the circumstances."

Tami L. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the service they provide."

Marry P. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very tidy, neat, and quick."

Alieb C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Carolyn C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was on time, and he was professional."

Don Y. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was careful with the furniture."

Jill G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He is friendly and thorough. He's the only one I ever use."

Judy H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I feel I can trust them in the house. They do a good job. I've been using them for many years."

Kelly B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He is very professional. He used booties when he came in. He did my property like it was his own. He was polite and respectful."

Melanie S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're quick."

Mike S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He was knowledgeable, personable, on time, and he worked hard while he was here."

Shari W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were willing to help move the furniture, put it back, and put it up on little rubber things."

Wendy F. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I was just comfortable with who he was. Everything was great."

Ximena H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The flexibility to discuss what needed to be done, and he was very receptive to whatever I suggested."

Larry O. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"He showed up on time and he was polite. He did a good job."

Greta V. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"He was prompt, efficient, and easy to work with. In terms of the carpet, it was fine."

Jannelle H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I have used them in the past, and they did a very good job."

Debbie S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"They were friendly and fast."

Barbara B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I can't think of anything."

Karen Y. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"He did our house for years. The quality was good, and prices were reasonable."