Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
January 2009
We declare that Start Fresh Restoration & Carpet Connoisseurs HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1487
(925) 934-5577
(800) 256-4207

Scott and Tami Sunkel are owners of Start Fresh Restoration & Carpet Connoisseurs.

Start Fresh Restoration & Carpet Connoisseurs uses the latest technology in truck mounted steam soil extraction machinery, as well as manufacturer prescribed cleansers that are specific to fiber and flooring type. The company’s expertise lies in restorative cleaning, sealing, polishing, and buffing of tile, grout, stone, carpeting, hardwood, upholstery, exotic rugs, and dryer vents.

Owner Scott Sunkel says industry technology has come a long way since its beginning 50 years ago. “The days of using soap and water to clean carpets are in the past. With today’s environmentally-conscious, nontoxic cleaning lines that are EPA registered and VOC compliant, combined with powerful soil extraction capabilities, there’s no excuse for professionally compromised workmanship.”

With a proven track record of 29 years, Mr. Sunkel believes his success stems from the fact that he holds and maintains certification with the industry’s governing body and educator, the Institute of Inspection, Cleaning and Restoration Certification (IICRC). “Anyone can buy professional equipment and start a cleaning business, but knowing how to use it takes time and education,” he says. Mr. Sunkel is certified in all methods of cleaning, including surface dry cleaning and deep restorative steam extraction. 

Company Philosophy

“We are very much a nuts-and-bolts operation. Our goal is to educate the interested on how to properly care for their flooring in between professional cleanings. By working with us, each customer will protect their investment, prolong the life of the product and save money. There is an abundance of work out there and no need for greed, ever!” 

Serving Contra Costa County, including Walnut Creek, San Ramon, Danville, Lafayette, Pittsburg, Concord, Antioch, Pleasant Hill, Oakley and Orinda.

Carpet & Rug Cleaning
Exotic Rug Cleaning
Tile, Stone & Grout Cleaning, Polishing & Sealing
Upholstery Cleaning
Dryer Vent Cleaning
Hardwood Cleaning & Buffing

Comparative Summary

Few carpet and upholstery cleaning companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim an owner/operator who has more than 25 years of field experience and is certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), but that’s exactly the case for Start Fresh...

Frequently Asked Questions

Q: What’s the advantage of your carpet cleaning system versus others?
A: "We’re well-versed in all types of carpet cleaning systems, and ours is the only one that’s qualified to maintain the manufacturers’ warranties. If you have older carpets that are out of warranty, our methods will thoroughly extract the dirt...
Q: Are your methods and materials safe for children and pets?
A: "Yes. No one is more exposed to our cleaning materials than us. We wouldn’t use them unless they were completely safe."
Q: How long will it take to clean my carpet?
A: "A typical house with 2,000 square feet of carpet will take, on average, about two hours to clean. Drying time can vary depending on the density of the carpet and weather conditions."

Industry Info

Regular vacuuming can extend the life of your carpet and reduce cleaning costs.
The carpet in a typical household should be professionally cleaned every 12 to 18 months, depending on the number of residents, color of the carpet (light or dark), and amount and type of activity. However, if you allow your carpet to become overly...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Start Fresh Restoration & Carpet Connoisseurs
has passed all rating steps and has earned
The Diamond Certified Award
No. 1487
Continuously qualified since January 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alice S. Verified Customer Name
"They're excellent. They're always very timely."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Start Fresh Restoration & Carpet Connoisseurs
(925) 934-5577
(800) 256-4207

Mon – Fri: 8am – 5pm
Sat: 9am – 4pm
Emergency Service: 24/7

Serving Contra Costa County, including Walnut Creek, San Ramon, Danville, Lafayette, Pittsburg, Concord, Antioch, Pleasant Hill, Oakley and Orinda.

Scott Sunkel, Owner
26
Liability Insurance
Better Business Bureau
1987
Carpet & Rug Cleaning, Exotic Rug Cleaning, Tile, Stone & Grout Cleaning, Polishing & Sealing, Upholstery Cleaning, Dryer Vent Cleaning, Hardwood Cleaning & Buffing
800
Residential
3 Months To 1 Full Year Unconditional Money-Back Guarantee Per Written Agreement and Service Offered

Photo & Video Gallery

Survey Responses For

Start Fresh Restoration & Carpet Connoisseurs

Start Fresh Restoration & Carpet Connoisseurs: Average 9.3 out of 10 based on 200 unique customer surveys of customer satisfaction.
Alice S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think everything they've done for us is excellent. They're efficient, prompt, and the price is always right. I've always had a positive experience."

"They're excellent. They're always very timely."

Alice W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they do a great job. They're reliable, very experienced, and I've been using them for several years now."

"I really like Scott, the owner. I completely trust him and feel comfortable with him in my home. "

Bonnie B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had my carpets cleaned by many companies throughout the years, and every company pales in comparison to Start Fresh Restoration & Carpet connoisseurs. Scott will definitely get your carpet clean. The machine he uses sucks the water out of the carpet so it dries extremely fast."

"He always shows up on time and does a thorough job. I've been using them for about 25 years."

Chris M. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up on time, they told me exactly what they were going to do, and they really exceeded my expectations."

"They were fantastic. My 2 dogs got into a physical altercation, and there was blood all over my gorgeous carpet. To say the least, I was mortified. Scott got rid of every last trickle of blood. Honestly, it looks better than it did before he came. They were receptive and very cordial."

Dana W. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They're affordable, timely, diligent, and straightforward. They always make my carpet look amazing, and I appreciate the fact that they're very accommodating."

Delia V. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott does an excellent job. We've been satisfied with his work for 20 years."

"He's very punctual, he always does an excellent job, and he always listens to what I want."

Don S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they're great and I'm satisfied."

"They're timely and professional."

Heather S. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott is amazing. He's punctual, responsive, and professional."

"He always gets out the toughest of the tough stains, which is something other companies can't seem to do. He's always amazed me."

Helen V. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've always found it to be very easy to work with Scott. He does an extraordinary job for a reasonable price."

"He does an efficient job and I have confidence in his work."

Jeni R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very trustworthy, knowledgeable, professional, clean, and personable. I'm very pleased."

"They're very trustworthy, knowledgeable, professional, clean, and personable. I'm very pleased."

Joyce L. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they have a fair price and they do a good job."

"I like Scott, the owner. He's very personable and I felt like he was trustworthy."

Julie G. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say that no matter what kind of stain your carpet has, especially if it's a stain from an animal, they will absolutely get it out. They'll make your carpets look brand new."

"They do a great job. They always get the smells out of my carpet. I really like Scott. He's very professional, and he calls me back right away when I leave him a voicemail. I like him and trust him enough that if I have to suddenly leave my house while he's here, I will leave him in my home to complete the job. Honestly, I can't say enough good things about him. "

Karen I. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for 15 or 20 years now. Scott is an honest, hardworking man and always does a great job."

"I just basically like Scott. He does an awesome job."

Kathrine H. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott is personable, detailed, thorough, and communicative. He's very skilled and reliable as well."

"The end result is always phenomenal."

Margo T. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They always do a thorough job, they're efficient, reliable, and professional."

"The owner is professional, conscientious, and friendly. I can tell he really knows what he's doing."

Marsha R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honesty, integrity, professionalism, friendliness, and thoroughness"

"They're very prompt and easy to work with."

Nora J. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know how to clean a carpet, as opposed to COIT. "

"I wish I could give them a score of 20 on the scale of '1' to '10'. They're professional carpet cleaners. Scott comes in and knows exactly what he's doing. My carpet always dries within a day, even during the winter months."

Richard R. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dedicated to quality and I've always had wonderful service from them."

"I think Scott is hardworking, honest, and responsive. He really knows what he's doing."

Sally C. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're excellent. Scott, the owner, knows his trade. There are times where he even takes the time to repair minor things on my carpet. He's not your average fly-by-night company. He definitely goes above and beyond."

"I like Scott's professionalism and the overall quality of the job. I've recommended him several times to many people."

Sharon B. Verified Start Fresh Restoration & Carpet Connoisseurs Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott has a very personal service and does an excellent job."

"I've been using Scott for about 20 years. I like the fact that whenever I need my carpet cleaned, I know he'll be there. "