Diamond Certified Company Report

Star Rooter and Plumbing, Inc.

Diamond Certified Company Report

Star Rooter and Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 174 VERIFIED CUSTOMERS i

Alan H.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

1 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good people.

I liked that they took care of business. They were top notch, and they arrived right on time.

Elizabeth M.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

2 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Hire them if you need a plumber.

They answered the phone and came out quickly. They didn't delay, and when they arrived, they gave good service.

Alex L.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

3 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsible.

They are very reasonable, and they come to my home in a reasonable amount of time.

Read All 174 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Star Rooter and Plumbing, Inc. provides a wide range of residential and commercial plumbing services for clients throughout the Bay Area. In addition to offering 24-hour emergency plumbing (with no extra charges on weekends and evenings), the company cleans sewers and drains and handles trenchless sewer repiping. It guarantees its service professionals will provide prompt service and arrive onsite in 45 minutes or less.

Owner Fred Ramos has been in the plumbing industry for more than a decade, and he’s grown Star Rooter and Plumbing from a two-person company into a full-scale plumbing firm with 13 employees and six trucks. Mr. Ramos credits his company’s success to its dedicated employees. “Our plumbers are nice, organized and knowledgeable,” he says. “They work fast and know how to keep our customers happy.”

To add to Star Rooter and Plumbing’s reputation for exceptional service, Mr. Ramos personally inspects every job before it’s completed. “It’s important that our employees keep jobsites tidy and work hard for our clients,” he says. “I inspect every phase of the work, so our customers can expect to receive top-notch service.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Star Rooter and Plumbing, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Residential Plumbing
Sewer & Drain Cleaning
Trenchless Sewer Repiping
Commercial Services

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Star Rooter and Plumbing, Inc.

Company Profile

Star Rooter and Plumbing, Inc. provides a wide range of residential and commercial plumbing services for clients throughout the Bay Area. In addition to offering 24-hour emergency plumbing (with no extra charges on weekends and evenings), the company cleans sewers and drains and handles trenchless sewer repiping. It guarantees its service professionals will provide prompt service and arrive onsite in 45 minutes or less.

Owner Fred Ramos has been in the plumbing industry for more than a decade, and he’s grown Star Rooter and Plumbing from a two-person company into a full-scale plumbing firm with 13 employees and six trucks. Mr. Ramos credits his company’s success to its dedicated employees. “Our plumbers are nice, organized and knowledgeable,” he says. “They work fast and know how to keep our customers happy.”

To add to Star Rooter and Plumbing’s reputation for exceptional service, Mr. Ramos personally inspects every job before it’s completed. “It’s important that our employees keep jobsites tidy and work hard for our clients,” he says. “I inspect every phase of the work, so our customers can expect to receive top-notch service.”

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Company Philosophy

"Customer service is our top priority. That means we take care of our clients in the best manner possible. We listen to them, examine their problems, explain their options and then give them the best prices possible. We tailor our services to what our clients want and need, and we always do our best to please them."

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Comparative Summary

Plumbing companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Star Rooter and Plumbing, Inc. differentiates itself by offering one of the quickest response times in the industry–a practice that co-owner Fred Ramos says is indicative of the company’s approach to customer service. “We do our best to respond to any call within 45 minutes, which allows us to minimize plumbing-related damage and disruption as much as possible. We look for long-term solutions that benefit our customers, not short-term fixes.”

Star Rooter and Plumbing has been providing residential and commercial plumbing services, sewer and drain cleaning, trenchless sewer repair, and repiping services for Bay Area residents since 2004. Mr. Ramos and co-owner Juan Coronado are veterans of the plumbing industry with more than two decades of combined experience. In order to guarantee top-quality work and maintain their company’s reputation for excellent service, both owners personally inspect every job before it’s completed.

Unlike plumbing companies that take multiple service calls to resolve problems, Star Rooter and Plumbing emphasizes the importance of performing each job correctly the first time. When the company is called to clear a clogged sewer, for example, its plumbers snake the pipes, use a camera to inspect the sewer line and immediately diagnose additional problems at no additional charge. “If there’s a bigger problem, we’ll spot it on that first call,” confirms Mr. Ramos. “Our attention to detail ensures our customers won’t have to worry about reoccurring plumbing problems.”

Another distinguishing feature of Star Rooter and Plumbing is its highly trained and experienced journeymen plumbers, all of whom are on call 24/7 (at no extra charge) for customers’ convenience. “Our plumbers are very reliable,” says Mr. Ramos. “Not only do they work efficiently, they also leave homes and offices cleaner than when they arrived. They work fast and know how to keep our customers happy.”

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Industry Info

As a homeowner, you’re responsible for the working order of your sewer laterals (the pipes that connect your home to the main sewer) in the same way septic tank owners are accountable for their private home sewage treatment systems. By taking simple maintenance steps, you can avoid the possibilities of sewer backflows, tree root intrusions and poorly functioning drainage systems. To keep your plumbing system operating trouble-free, consider the following tips:

• Don’t rinse cooking fats and grease in your kitchen sink. Instead, wipe them off or collect them in a tin and throw them away.
• Don’t flush non-dissolvable waste down the toilet. Throw away solid waste such as wet towels, diapers and hygiene products.
• To avoid tree root intrusion, don’t plant trees and plants with spreading roots near sewer laterals.
• Conduct weekly drain cleaning maintenance to keep your drains flowing freely. Pour 1/4 cup of baking soda down the drain, followed by 1/2 cup of white vinegar. Wait a few minutes before rinsing the mixture with boiling water.
• Install sewer backflow devices (SBDs) to avoid the backflow of contaminants into your home’s drinking water.
• Have a professional plumber conduct periodic sewer line inspections to rule out or fix major obstructions.

If you start smelling sewage or notice wet patches in your yard, your sewer line probably needs to be replaced. Replacing a sewer line can be expensive, so before you commit to any work, it’s important to determine if your pipes can be repaired instead. The best way to establish the condition of your sewer line is to have a professional plumber run a camera through it, but there are a few basic things you can look for that can help you decide between repair and replacement.

Repair your sewer pipe if…
• It’s reasonably accessible
• It’s sized properly for the occupants of your home
• It has a reasonable life expectancy for the cost of the repair

Replace your sewer pipe if…
• It’s undersized for the occupants living in your home
• It’s bellied, collapsed, deformed or deteriorated
• It’s beyond the life span of the existing pipe
• You desire a worry-free solution to your sewer issue

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Frequently Asked Questions

Q: Are you local to the East Bay Area? Can you respond quickly?

A: Yes. We keep six plumbing trucks at our Hayward location and have a plumber on call in the Berkeley/Albany area. We can usually respond within 45 minutes, regardless of when you call.

Q: Are your employees professional and trustworthy?

A: Absolutely. All our service trucks are clearly marked and our plumbers wear uniforms to identify themselves as veterans of both the industry and our company.

Q: Why do you use an in-line camera and locator?

A: Using an in-line camera and locator allows us to pinpoint the exact location and extent of any problem within your pipes, which makes for a more effective diagnosis and ultimately saves you money.

Q: Why is my drain system moving so slowly? Is it clogged?

A: Clogged or slow moving drains are normally the result of one of two problems. The first is tree and plant roots. Roots growing into a pipe or joint will clog and eventually crush the pipe, so having your pipe systems cleaned at regular intervals will help extend their lifetimes. The second is clogs in the line. Obstructions, offset joints and age are frequent causes of drain problems. We’re highly trained and utilize the best equipment, which gives us the flexibility to dislodge almost any blockage.

Q: What are the advantages of trenchless sewer line replacement?

A: First and foremost, it’s quicker and less expensive than the traditional ‘dig and back-fill’ method, which requires you to replant your yard, replace sections of your fence, and repair your driveway or sidewalk. The trenchless replacement process requires only two access holes, so your lawn, patio, driveway, sidewalk, fence, and cable and gas lines will remain unscathed. The cost is comparable to, if not less than, the cost of traditional sewer line replacement.

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SELECTED PHOTOS FROM Star Rooter and Plumbing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Fred Ramos

Expert CONTRIBUTOR PROFILE
  • Fred Ramos is a 16-year veteran of the plumbing industry and owner of Star Rooter and Plumbing, Inc., a Diamond Certified company since 2011. He can be reached at (510) 402-5764 or by email.

Fred Ramos: A Family Connection

By James Florence, Diamond Certified Resource Reporter

SAN LORENZO — When asked how he got involved in the plumbing industry, Fred Ramos attributes it to a family connection. “Before becoming a plumber, I was a technician at a home automation company,” he remembers. “My family had been in the plumbing industry for a long time, and eventually they asked me to come over, learn the trade, and help run the family business. Today, I work alongside my wife and my brother, so it’s really a family affair. Even my niece, Jessica, works here as our secretary.”

As owner of Star Rooter and Plumbing, Inc., Fred says that after 20 years in plumbing, his favorite part of his job is being out in the field. “Even though I’m the company owner, I still do service calls. The fact is, I’ve never really liked being in the office—I’d much rather be out interacting with customers and doing hands-on work.”

Originally from Mexico, Fred resides today in Hayward with his wife and three children. Outside of work, he and his family spend the bulk of their free time tending to their ranch. “My family owns a ranch up in the hills, so I like going up there with the kids and riding horses,” he says. “We do some competing on the weekends, so between that and keeping things maintained, it takes up a good amount of time.” Besides horses, Fred’s other passion is baseball. “My kids play baseball and softball, so I enjoy practicing with them, as well as playing with friends every now and then.”

In regard to his professional career, Fred espouses the importance of addressing a multitude of aspects. “When you run a business, you have to be on top of everything,” he explains. “You have to serve the customers, oversee your crew and make sure you have all the right equipment…and that’s just the beginning! I think a big part of my company’s success is having good, hardworking guys who take pride in their work and care about the customers. Plus, when you’ve been doing this as long as we have, it gets to be a routine, so things tend to go pretty smoothly.”

When asked the first thing he’d do if he were to retire tomorrow, Fred says he’d pay a visit to his hometown. “I generally don’t do much traveling, but I do go to Mexico every so often to visit my hometown, Zacatecas. I still have relatives there, including my 94-year-old grandfather, so I enjoy going down and spending time with family and friends.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Los Angeles Angels of Anaheim, mainly because I lived in Southern California for the first year I was in the United States.

Q: What’s your favorite holiday?
A: Christmas.

Q: Are you an early bird or a night owl?
A: An early bird.

Q: If you could live in the city or the country, which would you choose?
A: The city—everything is around you, so you don’t have to go far to find it.

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Expert articles
  • Trenchless Sewer Replacement

    SAN LORENZO — In the past, when a sewer line needed to be replaced, it had to be fully excavated, which was an expensive, time-consuming process that carried the added bonus of disrupting one’s lawn, sidewalk and whatever else happened to be in the way. Fortunately, thanks to advancements in plumbing technology, this is no longer the case: with trenchless sewer replacement, a damaged pipe can be replaced quickly, easily and with remarkably little mess.

    Rather than tearing up the entire extent of the damaged line, trenchless sewer replacement only requires two holes to be made—one at each end of the pipe section being replaced. This allows the new pipe material (typically a flexible, high-density polyethylene) to be pulled through from one end to the other, using the old pipe as a kind of guide. Simultaneously, as the new pipe is being pulled through, the old pipe is destroyed by a “bursting head” that is attached to the front end of the new line. Altogether, this innovative method enables plumbers to replace a damaged sewer pipe in a matter of hours, with minimal disruption to the customer’s yard, schedule or budget.

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Expert video tip

Video: Streamlining Sewer Repairs

Complete Video Transcription:

SAN LORENZO — Host, Sarah Rutan: While repairing a sewer line was once an arduous job, modern innovations have enabled plumbers to streamline the process. Today we’re in San Lorenzo with Diamond Certified Expert Contributor Fred Ramos of Star Rooter and Plumbing to learn more.

Diamond Certified Expert Contributor, Fred Ramos: So, the benefit of trenchless is that you don’t have to do the old way. The old way was to open trench and just mess up your lawn, mess up sidewalk, street, and everything. This is a benefit of the technology, the trenchless system. When you only make two holes, one at the beginning, one at the end, we insert the new pipe through the old pipe. It burst the old pipe and it takes it end to end. And then, within couple hours, you have a brand new line and don’t have to worry about future problems. So, definitely this system is a very good and a benefit from future tree roots coming into your new line.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Star Rooter and Plumbing, Inc. WEBSITE AND EXTERNAL FEED
  • Star Rooter and Plumbing, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Star Rooter and Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 174 VERIFIED CUSTOMERS i
Star Rooter and Plumbing, Inc. : Average 8.8 out of 10 based on 174 unique customer surveys of customer satisfaction.

Alan H.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

1 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good people.

I liked that they took care of business. They were top notch, and they arrived right on time.

Elizabeth M.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

2 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Hire them if you need a plumber.

They answered the phone and came out quickly. They didn't delay, and when they arrived, they gave good service.

Alex L.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

3 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsible.

They are very reasonable, and they come to my home in a reasonable amount of time.

Jose M.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

4 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are consistent.

The overall service, and they were in and out.

Joseph S.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

5 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are straightforward, and they have a good work ethic.

They met our expectations. So far, the plumbing is doing good.

Kate W.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

6 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

Juan was super helpful, accommodating, and informative.

I would definitely use them again, because I liked their competitive pricing.

Katie D.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

7 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They show up when they say they are going to, and they provide the service that they advertise. Their pricing seems competitive.

They came out, gave me a bid, and they did the work.

Martha H.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

8 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very prompt in coming out, and they were very professional. They were very good.

They were very courteous, on time, and they stayed until they fixed my problem.

Mary D.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

9 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and dependable. They tell you upfront how much it will cost, and they are very polite.

I like them as individuals and as professionals.

Evan K.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

10 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have used them several times in the past, and I was very impressed with them. They are personable and very capable.

Their efficiency, and when they say they will be here in an hour, they are here.

Anna J.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

11 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very personable and very prompt. He was very calm. When I told him about the water that was under the house, he told me to get some kitty litter, and he came out the next day to put it under the house, which was going the extra step. He let me look at the camera, so I could see what was in the sewer line, and he told me what was corroding, where the roots were, and what was blocking stuff.

I liked the service they provided. They did everything in one day, and he had a number of people to help him. They asked if they could leave some dirt, and I said they could, but when it got to be too much and there was debris from the sewer line in it, they came by, picked it up, and disposed of it for me.

Stephen G.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

12 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest, forthright, and inexpensive.

The price and the service, it was timely and courteous. The communication was good.

Vicki R.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

13 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always done excellent work, and they are there when they say they are going to be.

I really appreciated the honesty of the person who came out. He knew exactly what was wrong.

Riley L.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

14 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They do what they have to do.

Abraham A.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

15 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good service, they have great communication, they do quick work, and they're clean.

I like their speed of work, the time they took to do the job, and they have a great price compared to other companies.

Antonio C.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

16 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced and have quick service.

They have a quick response, and I liked that.

Arthur G.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

17 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional and honest.

They did everything that they promised they'd do in a timely manner.

Chrissandra S.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

18 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, they know what they are doing, and they show up.

They are efficient, they know what they are doing, they show up, and they explain things to you. They are excellent.

Daniel L.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

19 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guy who came out was knowledgeable.

I like how knowledgeable they are.

Lee A.

VERIFIED Star Rooter and Plumbing, Inc. CUSTOMER

20 of 174

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, they know what they're doing, and I've recommended them many times.

Juan, the young man who helped us, was very nice.

Read All 174 Survey Responses at Ratings View