Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
March 2011
We declare that Star Rooter and Plumbing, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1732
(510) 402-5764

Star Rooter and Plumbing sends a fully stocked service van to every job.

Star Rooter and Plumbing, Inc. provides a wide range of residential and commercial plumbing services for clients throughout the Bay Area. In addition to offering 24-hour emergency plumbing (with no extra charges on weekends and evenings), the company cleans sewers and drains and handles trenchless sewer repiping. It guarantees its service professionals will provide prompt service and arrive onsite in 45 minutes or less.

Owner Fred Ramos has been in the plumbing industry for more than a decade, and he’s grown Star Rooter and Plumbing from a two-person company into a full-scale plumbing firm with 13 employees and six trucks. Mr. Ramos credits his company’s success to its dedicated employees. “Our plumbers are nice, organized and knowledgeable,” he says. “They work fast and know how to keep our customers happy.”

To add to Star Rooter and Plumbing’s reputation for exceptional service, Mr. Ramos personally inspects every job before it’s completed. “It’s important that our employees keep jobsites tidy and work hard for our clients,” he says. “I inspect every phase of the work, so our customers can expect to receive top-notch service.”

Company Philosophy

“Customer service is our top priority. That means we take care of our clients in the best manner possible. We listen to them, examine their problems, explain their options and then give them the best prices possible. We tailor our services to what our clients want and need, and we always do our best to please them.”

Serving the Bay Area

Residential Plumbing
Sewer & Drain Cleaning
Trenchless Sewer Repiping
Commercial Services

Comparative Summary

Plumbing companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Star Rooter and Plumbing, Inc. differentiates itself by offering one of the quickest response times in the industry—a practice that co-owner Fred Ramos...

Frequently Asked Questions

Q: Are you local to the East Bay Area? Can you respond quickly?
A: "Yes. We keep six plumbing trucks at our Hayward location and have a plumber on call in the Berkeley/Albany area. We can usually respond within 45 minutes, regardless of when you call."
Q: Are your employees professional and trustworthy?
A: "Absolutely. All our service trucks are clearly marked and our plumbers wear uniforms to identify themselves as veterans of both the industry and our company."
Q: Why do you use an in-line camera and locator?
A: "Using an in-line camera and locator allows us to pinpoint the exact location and extent of any problem within your pipes, which makes for a more effective diagnosis and ultimately saves you money."

Industry Info

Regularly maintain your sewer line to avoid a costly replacement in the future.
As a homeowner, you’re responsible for the working order of your sewer laterals (the pipes that connect your home to the main sewer) in the same way septic tank owners are accountable for their private home sewage treatment systems. By taking simple...
Findings based on statistically reliable research from 174 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 174

Diamond Certified Qualification

Based on 174 customer surveys, we declare
Star Rooter and Plumbing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1732
Continuously qualified since March 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alan H. Verified Customer Name
"I liked that they took care of business. They were top notch, and they arrived right on time."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Star Rooter and Plumbing, Inc.
(510) 402-5764
(510) 481-1741 fax
DCID5104811555

24/7 Emergency Service
Call for an Appointment

Serving the Bay Area

Fred Ramos, Owner
15
13
884481
Liability Insurance, Workers' Compensation
Better Business Bureau
2004
Residential Plumbing, Sewer & Drain Cleaning, Trenchless Sewer Repiping, Commercial Services
2,400
Commercial, Residential
Warranties Range from 30 Days to 10 Years Depending on the Job
Payment Plan Terms for Large Jobs Available Upon Request

Photo & Video Gallery

Survey Responses For

Star Rooter and Plumbing, Inc.

Star Rooter and Plumbing, Inc.: Average 8.8 out of 10 based on 174 unique customer surveys of customer satisfaction.
Alan H. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good people."

"I liked that they took care of business. They were top notch, and they arrived right on time."

Elizabeth M. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good. Hire them if you need a plumber."

"They answered the phone and came out quickly. They didn't delay, and when they arrived, they gave good service."

Alex L. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsible."

"They are very reasonable, and they come to my home in a reasonable amount of time."

Jose M. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are consistent."

"The overall service, and they were in and out."

Joseph S. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are straightforward, and they have a good work ethic."

"They met our expectations. So far, the plumbing is doing good. "

Kate W. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Juan was super helpful, accommodating, and informative. "

"I would definitely use them again, because I liked their competitive pricing."

Katie D. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They show up when they say they are going to, and they provide the service that they advertise. Their pricing seems competitive."

"They came out, gave me a bid, and they did the work."

Martha H. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very prompt in coming out, and they were very professional. They were very good."

"They were very courteous, on time, and they stayed until they fixed my problem."

Mary D. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and dependable. They tell you upfront how much it will cost, and they are very polite."

"I like them as individuals and as professionals."

Evan K. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them several times in the past, and I was very impressed with them. They are personable and very capable."

"Their efficiency, and when they say they will be here in an hour, they are here."

Anna J. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very personable and very prompt. He was very calm. When I told him about the water that was under the house, he told me to get some kitty litter, and he came out the next day to put it under the house, which was going the extra step. He let me look at the camera, so I could see what was in the sewer line, and he told me what was corroding, where the roots were, and what was blocking stuff."

"I liked the service they provided. They did everything in one day, and he had a number of people to help him. They asked if they could leave some dirt, and I said they could, but when it got to be too much and there was debris from the sewer line in it, they came by, picked it up, and disposed of it for me."

Stephen G. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, forthright, and inexpensive."

"The price and the service, it was timely and courteous. The communication was good."

Vicki R. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always done excellent work, and they are there when they say they are going to be."

"I really appreciated the honesty of the person who came out. He knew exactly what was wrong."

Riley L. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them"

"They do what they have to do."

Abraham A. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good service, they have great communication, they do quick work, and they're clean."

"I like their speed of work, the time they took to do the job, and they have a great price compared to other companies."

Antonio C. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonably priced and have quick service."

"They have a quick response, and I liked that."

Arthur G. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional and honest."

"They did everything that they promised they'd do in a timely manner."

Chrissandra S. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, they know what they are doing, and they show up."

"They are efficient, they know what they are doing, they show up, and they explain things to you. They are excellent."

Daniel L. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The guy who came out was knowledgeable."

"I like how knowledgeable they are."

Lee A. Verified Star Rooter and Plumbing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good, they know what they're doing, and I've recommended them many times."

"Juan, the young man who helped us, was very nice. "