Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
February 2005
We declare that SplashWorks HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #604
(408) 840-3916
1284 Lincoln Avenue
San Jose, CA 95125

SplashWorks specializes in high-end kitchen and bath products for clients who are building new homes, remodeling kitchens and bathrooms, or simply updating their living spaces. After working for Saratoga Plumbing Supply for eight years, Eric Nelson bought the company from its original owner in 1995 and renamed it in 2006.

SplashWorks’ 3,500-square-foot San Jose gallery is one of the largest and most complete showrooms in the Bay Area, says Mr. Nelson, and contractors, designers and homeowners are encouraged to visit. It features faucets, sinks, tubs, toilets, mirrors, lighting, doors, cabinet hardware and numerous other products useful for a remodel. The company’s knowledgeable staff can provide product information, design assistance and materials for any project.

SplashWorks cares about the quality of its products, including where and how they’re made. Mr. Nelson says that when manufacturers take shortcuts or use poor-quality materials, it ultimately ends up costing customers down the road, sometimes even canceling out their initial savings.

Company Philosophy

“Our knowledgeable staff does its best to make sure clients get exactly what they need. No matter what a customer’s job involves, we can supply them with everything they’ll need to make their project beautiful and add value to their home.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Design Assistance
Fixtures & Supplies
Product Information
Extensive Kitchen & Bath Showroom

Altman's
American Standard
American Standard
Hansgrohe
Kohler
Kohler
LK
The Bath Works
The Bath Works
Toto
Toto
Wet Style
Wet Style

Comparative Summary

Boasting one of the largest showrooms south of San Francisco (3,500 square feet), San Jose’s SplashWorks has just about every high-end bathroom and kitchen fixture imaginable, says owner Eric Nelson, and its huge selection is constantly changing. “We bring in new merchandise and get rid of the old,” he says. SplashWorks aims to keep its showroom fresh. Every May, it has a display clearance sale to...

Frequently Asked Questions

Q: How long do orders usually take?
A: "It depends on what the customer chooses. Most orders take a few days to a week, but we carry some products that take up to eight weeks to get, depending on where they ship from. Another factor that determines order time is whether it’s...
Q: Do you have a list of contractors that you can recommend?
A: "Yes. People often ask about contractor references. We have a comprehensive list of contractors, plumbers, electricians, designers, and others."
Q: How do your prices compare to other businesses?
A: "They’re as good as most businesses with brick and mortar showrooms like ours. Our pricing is very competitive with every other showroom that’s located within the greater Bay Area."

Map

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Industry Info

When you’re in the market for kitchen and bath fixtures, consider buying them from a locally-owned business.
Look for an authorized showroom that sells the products you’re interested in. “I wouldn’t buy on the Internet, even though cheaper prices are very enticing for a lot of people,” says Eric Nelson, owner of SplashWorks in San...
Findings based on statistically reliable research from 237 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 237

Diamond Certified Qualification

Based on 237 customer surveys, we declare
SplashWorks
has passed all rating steps and has earned
The Diamond Certified Award
No. 604
Continuously qualified since February 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

J.C. Verified Customer Name
"They handle their business very well. They do what they say they are going to do, and they follow up."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

SplashWorks
1284 Lincoln Avenue
San Jose, CA 95125
(408) 840-3916
(408) 279-5205 fax
DCID4082795202

Mon: 9am - 7pm Tue - Fri: 8am - 5pm Sat: 10am - 4pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Eric Nelson
22
4
Liability Insurance, Worker's Compensation
Better Business Bureau, Decorative Plumbing and Hardware Association (DPHA)
Best of Bay
1998
Extensive Kitchen and Bath Showroom, Design Assistance, Fixtures and Supplies
Altman's, American Standard, Hansgrohe, Kohler, LK, The Bath Works, Toto, Wet Style
1,000
Builders, Contractors, Designers, Homeowners
Manufactueres' Warranties

Survey Responses For

SplashWorks

SplashWorks: Average 9.2 out of 10 based on 237 unique customer surveys of these open ended questions.
J.C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They handle their business very well. They do what they say they are going to do, and they follow up."

Bob S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would use them any time. They have an amazing array of products. They have access to things I've never even heard of. They order and deliver things really quickly. They are efficient and nice. They have what I need."

Gary T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them twice already. They have an excellent selection, and their service is phenomenal. The same person deals with you one-on-one, and you get treated right. They do an awfully good job."

Gina L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I worked with Tino. He handled all of my concerns. He was wonderful. I actually came from a competitor, because when I was ready to spend $9,000, they didn't have time for me."

Janis H. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They actually paid attention to me when I walked into the store the first time. They were fantastic. I had been to five other kitchen stores, and they all ignored me."

Joann F. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I know they have good quality products, and if I'm going to use something that Eric doesn't think will work, he explains and tells me why. I've been using them for twenty years."

Kelly K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They know their stuff, and they are friendly."

Lynn R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service, they helped me a lot when I didn't know what I needed. Their prices were good."

Nathalie R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are known as being one of the best in the area. They've always been helpful."

Robert G. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Kendall is our person. We think she is awesome. She knows her stuff and presents options. We might not always agree with her, but she tell us what the options are and why we would want them. Then, she tells us if we don't want these options to tell her what we do want, and she will find it. She works well with us. We used to use another company, but now we wouldn't use anyone else. Kendall is good about micro-managing the delivery times, and she has a good rapport with the manufacturers."

Spencer R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been working with the owner since before he became SplashWorks. I have a good rapport with him. He always makes an effort to help me with planning. He goes totally above and beyond. I wouldn't use anyone else. He's the best of the best."

Sue N. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The salesman was very helpful in getting samples and good at keeping track of the delivery timeline."

Terry H. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They knew what we needed. If there was a problem with anything not being quite right, no questions asked, they replaced it. They were extremely professional and knowledgeable."

Blackwell B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service, they are personable and we have been doing business with them for quite a while. They are knowledgeable and they have a lot of products. They are a good group to work with. They are good with our clients."

Gina G. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal attention."

Charlotte C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Knowledgeable staff and a helpful attitude, they took time to explain things. Gene, who helped me, was excellent."

Liz L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal attention that Max gave us."

Isda I. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were personable and quick."

Joe J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their employees were very helpful. They were great, very knowledgeable. They had a nice showroom and good parking."

Julie J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The knowledge."

Bryan B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They provide a quick delivery. They answer all of the questions I have. They provide a unique product and deliver it quickly. They provide support for their products, such as replacing damaged or non-functioning products with no questions asked. Their pricing is competitive."

Kam K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Max is a great salesman. He made everything easy. He was knowledgeable and he made sure we got the right product for our needs."

Karen K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like being able to see how everything looks. If they don't have it there, they're able to look it up to see if it is available."

Lisa L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good product knowledge. They are also helpful and service oriented. I've used them exclusively for about three years. I send all my clients there."

Luke L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The environment was very comfortable and the staff was knowledgeable. The return policy was good. We had a product that arrived broken, but they were very quick about taking care of it and getting us a replacement. They were very easy to work with."

Monica M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Kendal is awesome. She is so helpful. She is wonderful. I can't say enough about her."

Robin R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have excellent customer service. They were very responsive to my questions and they followed through immediately with what they said they were going to do."

Rosa R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were very nice."

Sue S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The attentiveness of the salesperson."

B. C. B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their attention to detail and coordination with my clients."

Mark M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were good at advising us on things. The one guy we used was very helpful."

Pam P. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Eric Nelson has a good personal touch in terms of helping us select items for our bathroom. It was a great buying experience."

R. J. D. C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're on the ball with everything."

Madelyn M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The salespeople were knowledgeable and helpful."

G. C. H. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their response time, and if we had a question, they were easy to get a hold of."

Lisa L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their customer service and knowledge."

Rowena R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They answered all of my questions, and they were very willing to listen to me."

Ron R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were helpful, and they knew what I needed."

Bob B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Great service and follow-through."

Elizabeth E. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service, and I got the product quickly."

Kelli K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got back to me right away."

Michelle M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service and their knowledgeable."

Susan S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were knowledgeable and helpful. They explained things to me and listened to my needs."

Steve S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The good customer service and responsiveness."

Keith K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had the items we wanted."

Vicki V. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the way the showroom was laid out. The owner helped me find what I wanted."

Jim J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional and easy to work with. They earn 'five stars' in my book."

Rebecca R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The sales staff and the great selection."

Elizabeth E. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Max is great to work with. He is very personable, professional and knowledgeable. I also like their selection. Their location is also convenient for me."

Jay J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very helpful, polite and professional."

Randy R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Lots of variety and good assistance."

MaryLou M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They helped me find a plumber for the installation."

Tom T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very courteous, honest and responsive. The salesmen is the same person who orders the materials. I think they really do a good job."

Mark M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy we worked with was very knowledgeable."

Mike M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they're very knowledgeable."

Joyce J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner was very accommodating."

Leslie L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their location and selection. The girl that assisted us was very helpful."

Jeff J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service, quality, and follow-up."

Tom T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They provide good customer service."

Lynn L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff and personal attention."

Cindy C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came through on time and did a great job."

Carole C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Diana was great."

Lynne L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Diane was absolutely the most helpful person around."

Steve S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service was great."

Jean J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took the time to help us."

Eli E. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service was really good."

Yvonne Y. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people."

John A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave us a lot options."

Rosa D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The kids area was great."

Lisa F. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly service."

Barbara F. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They make an effort to find whatever I need."

Robert G. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very knowledgeable, and they have a large inventory."

Jim J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are nice, organized, and they make my life easy."

Linda J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Eric was very helpful, and he gave me a lot of advice."

Yuri K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, and they took care of all my problems."

Steve M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive."

Nancy N. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their knowledge."

Don O. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality and durability."

Mary O. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I called earlier this week with a question, and they were very helpful."

Doug P. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service."

Mark P. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very helpful, communicative, and they have a good selection."

Rosalind R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Eric was very informative, and he took me around the shop. When something I ordered had been discontinued, Eric helped out. Everything went very smoothly. All the supplies were delivered on time, and the bathroom was done on time. It ran like clockwork. I was very satisfied."

Rose C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for years. They're convenient."

Silcon C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional, and they do a nice job."

Carol T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The selection and service."

Beverly B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the quality of the merchandise, and they take time with you."

Gary G. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their customer service, they seem to be on top of everything."

Mark M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The Customer service is very good."

Manuel M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt whenever we have a problem. They have good customer service."

Paul P. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy was very helpful, they had stock, so they got it real quick. They had a lot of help in store."

Michelle M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had a large assortment of supplies, and they were quick in getting it to us."

C. K. C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very service oriented, knowledgeable, they follow-up on things. They treat my customers like they were royalty, and the owner is cute."

Toni T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very accommodating if you need anything."

Todd T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a good working rapport with all their sales reps. We've been using them for a while, doing 20 custom houses a year, and I have no complaints."

Danielle D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have no complaints."

Toni T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We got help very quickly, even though it was busy."

Julie J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explained all the different types of products necessary for my particular health needs. They printed out brochures for me to take to my aunt. I could place the order on the phone."

Sophia S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He came exactly on time to help us according to schedule. He explained everything to us."

Patty P. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the amount of time they spent explaining things. They didn't make you feel like you couldn't ask questions, they gave you their time and were thorough."

Linda. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personnel is really helpful."

Howard. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good service and they supply everything, the material comes quickly."

David D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the selection and the professionalism."

Charla. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think their service is great, and the products are top quality."

Kristen K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service was excellent."

Debbie D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Convenience and customer service."

Amanda A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The one-on-one coming out and helping you make the decisions. Showing you options, walking you through the process of thinking about what you need, they're very knowledgeable."

Tania. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're friendly and knowledgeable."

Phil. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The materials came quickly, and they were friendly."

P. C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"If they say something's going to be there on a certain date, it's there, or they call you. If there's an issue with the materials they take care of it."

Jan. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quality of product; they were very helpful."

Larry L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The look of the products."

Leila. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were considerate and helpful."

Tom T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The location is convenient. They offer a broad variety of items."

George. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They handle problems well."

Martha. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service is great, and they had what I wanted."

Ginger. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their willingness to listen to the customer and not sell something you don't need. They kept me informed about the status of the order."

Carter C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were accessible when I called, and they were very helpful."

Cheryl C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their knowledge of their products."

Diana D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Informative, good service."

Kim K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the people and the product. They went out of their way to replace a fixture that was faulty."

Richard R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The order came in when they promised. They were very friendly and helpful."

Marilyn M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their friendliness and guidance, it took less time than I expected."

Maria. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism."

Robert R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have all the products, and the service was good."

Bill B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they're very professional."

Laura L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They special ordered a part for me."

Ray. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the service I got from the owner."

Rita R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were knowledgeable and very helpful."

Henry H. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had the fixture I needed."

Ann A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The orders I get from them are complete."

Tani. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were customer-oriented. Delivery was on time. They replaced an item free of charge."

Robert. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their knowledge of the products."

Curt S. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I worked with Kendall. Her knowledge and ability to put the entire package together was useful. She didn't try to push us into the most expensive things. She showed us all of our options and let us make up our minds."

Michael A. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked dealing with Max. We were pretty new to this. He was very helpful and insightful."

Paul S. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The wide variety of selections and the knowledge of the salesmen."

Reid C. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The salespeople were very helpful, in terms of helping me find what I needed. They were responsive, and their prices were good."

Joe J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"If a product is missing or broken, they take care of replacing it immediately, no problems."

Travis T. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They take care of everything. If I have a broken or missing part, they understand and take care of it right away, even if it's just a missing screw."

Jeanette J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They answered all my questions. They were very helpful."

Leslie L. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I had excellent customer service from them, especially Max."

Judy J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy was very nice."

Susan S. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable of the products they sell."

Christine C. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have very good customer service. The staff is also very knowledgeable and helpful."

Jean J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were responsive, and they had high quality products."

James J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Eric knew what he was doing."

Bill B. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very professional and sell quality products."

Debbie D. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought the service was great. They had a large selection of products to choose from."

Chuck C. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are thorough and they communicate well with us. We liked the selection they provided."

Sherman S. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their pricing is very competitive and they do great work."

Greg G. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good communication."

Jean J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They carry quality items, unlike Home Depot."

Laurie D. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I know the people that work there."

Patrick M. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the personalized service."

Gerald N. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The line of products."

Tony T. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional."

Bud. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are informative and give good recommendations. I've done a couple of remodeling projects with them."

Mike. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like when they have the fancier items, the stuff that home depot doesn't carry. I can call them, they can identify the right parts for me."

Darrell. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Overall they are very courteous and competent people."

Bruce. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had everything I was looking for along with all the high end stuff."

Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The prices were reasonable, and the service was good."

Salvador. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have quality merchandise. A lot of places don't have the products they have, that's why we went there."

Ronald. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I come to the store from another area, they are very knowledgeable. The customer service is great, they are informative, and they treat us very good."

Ira. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had a good selection of things, and seem to have an understanding of everything."

Peter. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think they are professional, we had quite a few questions and they had all the answers. We like the product, and it was an overall good experience."

Janice. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought everyone was quite helpful and courteous. The personnel was good."

David D. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:"These people were very helpful, knowledgeable. They explained the pros and cons of a sink so that I could decide if I wanted to buy it."

Donald. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the service."

Rick. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The selection."

Carol C. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked who I was working with, Brad."

Shaol. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the customer service, and the products."

Chung C. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They carry things nobody else has. Customer service is good."

Cary. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Nice showroom; they know their stuff."

Greg. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personal service is very good. The work was perfect."

Paul P. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They know immediately what you're talking about."

Elizabeth E. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They explained what I needed."

Jim J. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service."

Bobbi. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was easy to order and get the item quickly."

Steve S. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were helpful. Their location was good for me. They're knowledgeable, and they have a decent showroom."

Tonya T. Verified SplashWorks Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were really friendly."

A.C. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Good service, they treat my clients right. They have a good display for them to see."

Charles E. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their customer service was really good. We had some exchanges and returns, but they didn't get upset. It went pretty smoothly."

Geoffrey L. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Lots of customer attention, there was a little hiccup, but Eric straightened things out."

George L. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The staff was very helpful and knowledgeable. We had some quality issues with the product, and they helped straighten them out."

Jim S. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Kendall gave us a lot of good advice."

Laura L. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for many years. I like the people, especially the owner. They are personable and friendly. They are very customer service oriented."

Henry H. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The personal service and knowledge."

John J. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had the selection we needed."

Kiersten K. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Selection."

Mark M. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The showroom and the staff, their tastes matched ours."

Nancy N. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The selection, some items they had, I wasn't able to find anywhere else. I was pretty happy with them. I am now using them for remodeling my second bathroom."

Nathalie N. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The overall service, they were very good about customizing orders."

Jennifer J. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Customer service."

Tom T. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The selection, value, and quality."

Mary M. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had a wide range of products."

Chris C. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good quality job, gave us professional advice and they were prompt."

Ann A. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The owner really gets involved. He knows what's going on. He's in close touch with his customers."

Liza L. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people at SplashWorks were really great to work with. They answered all our questions and gave us great information."

Barbara B. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their willingness to help us and knowledgeable."

Brinda B. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The range of products they have is very good."

Carmine C. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were knowledgeable, and they carry a good selection of products."

Jeff J. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Location."

Bernadette E. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I don't know."

Irene O. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of what they carry."

Jay. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that the people who dealt with us were very knowledgeable. They know what they're talking about, and did what they said they would do for us."

Ken K. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the display of quite a few different fixtures, and the things in the display room."

Rose R. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The amount of merchandise they have on display."

Jack. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have a lot special things for all your special needs."

Dave D. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seem to have a pretty good selection of stuff. Brad was pretty responsive and on top of things."

Janet. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It was close and convenient."

Frank. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're easy to deal with, and they do what they say they will do."

Carlton. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their expertise and knowledge of the product."

Roger. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Customer service, knowledgeable staff."

Dave D. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I had a good relationship with the salesperson."

Travis. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Friendly, knowledgeable, attentive."

Rachel R. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They recommended things to me, gave me different price ranges. They were efficient and called me promptly when the order came in."

Frank F. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the products they offer; and they are convenience to where I'm located."

Vicki. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had the items we found hard to get. Customer service was better than elsewhere. The order came in on time."

LIz L. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had everything I needed."

Phil P. Verified SplashWorks Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Good prices, service is fine, and they replaced an item for me."

Alisa T. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I thought the service was very good. The only problems we had were with the product. They tried really hard to address the issues."

Jacquie C. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very personable, and they followed through on our orders."

Angelique A. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they have a large variety of different products."

Richard R. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their location is very convenient."

Ted T. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They always have the parts you need in stock."

Andrew A. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They will talk you through everything in the initial stage, take measurements, and estimate. Their supply and stock on hand is also very good compared to other people in the area."

Ivan. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have a nice variety of high end English, German and Italian products."

Elizabeth. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are conveniently located and I was pleased with their work."

Anna. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like Their display and their products."

Lew L. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked the independent attention you get as opposed to cookie cutter service bigger outfits provide."

John J. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They understood their product and helped me solve the problem."

Donald. Verified SplashWorks Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their location is close to me, they had a good display, and the sales staff was well informed."

Rhoda B. Verified SplashWorks Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"Their customer service was excellent. They did a lot of research, and they were extremely responsive."

Tracy T. Verified SplashWorks Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I think they have a lot products, and a good selection to choose from."

Louie M. Verified SplashWorks Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Convenience."

Venka. Verified SplashWorks Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They have lots of choices for plumbing supplies."

Hans H. Verified SplashWorks Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The selection was good."

Kristi K. Verified SplashWorks Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing."