Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
February 2005
We declare that SplashWorks HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #604
(408) 840-3916
1284 Lincoln Avenue
San Jose, CA 95125
SplashWorks’ San Jose showroom features a comprehensive kitchen and bath gallery.

SplashWorks specializes in high-end kitchen and bathroom products for clients who are building new homes, remodeling kitchens and bathrooms, or simply updating their living spaces. After working for Saratoga Plumbing Supply for eight years, Eric Nelson bought the company from its original owner in 1995 and renamed it in 2006.

SplashWorks’ 3,500-square-foot San Jose gallery is one of the largest and most complete showrooms in the Bay Area, says Mr. Nelson, and contractors, designers and homeowners are encouraged to visit. It features faucets, sinks, tubs, toilets, mirrors, lighting, doors, cabinet hardware and numerous other products useful for a remodel. The company’s knowledgeable staff can provide product information, design assistance and materials for any project.

SplashWorks cares about the quality of its products, including where and how they’re made. Mr. Nelson says that when manufacturers take shortcuts or use poor-quality materials, it ultimately ends up costing customers down the road, sometimes even canceling out their initial savings.

Company Philosophy

“Our knowledgeable staff does its best to make sure clients get exactly what they need. No matter what a customer’s job involves, we can supply them with everything they’ll need to make their project beautiful and add value to their home.”

Serving California and Beyond including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Design Assistance
Fixtures & Supplies
Product Information
Showroom

Axor
Bain Ultra
Bain Ultra
Gessi
Gessi
Graff
Julien
KWC
KWC
Robern
Robern
Rohl
Rohl
Santec
Santec
Toto
Toto
WetStyle
WetStyle

Comparative Summary

Boasting one of the largest showrooms south of San Francisco (3,500 square feet), San Jose’s SplashWorks has just about every high-end bathroom and kitchen fixture imaginable, says owner Eric Nelson, and its huge selection is constantly changing. “We bring in new merchandise and get rid of the old,” he says. SplashWorks aims to keep its showroom fresh. Every May, it has a...

Frequently Asked Questions

Q: How long do orders usually take?
A: "It depends on what the customer chooses. Most orders take a few days to a week, but we carry some products that take up to eight weeks to get, depending on where they ship from. Another factor that determines order time is whether it’s...
Q: How do your prices compare to other businesses?
A: "They’re as good as most businesses with brick and mortar showrooms like ours. Our pricing is very competitive with every other showroom that’s located within the greater Bay Area."
Q: Do you have a list of contractors that you can recommend?
A: "Yes. People often ask about contractor references. We have a comprehensive list of contractors, plumbers, electricians, designers, and others."

Map

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Industry Info

When you’re in the market for kitchen and bath fixtures, consider buying them from a locally-owned business.
Look for an authorized showroom that sells the products you’re interested in. “I wouldn’t buy on the Internet, even though cheaper prices are very enticing for a lot of people,” says Eric Nelson, owner of SplashWorks in San...
Findings based on statistically reliable research from 360 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 360

Diamond Certified Qualification

Based on 360 customer surveys, we declare
SplashWorks
has passed all rating steps and has earned
The Diamond Certified Award
No. 604
Continuously qualified since February 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Maureen A. Verified Customer Name
"He made it easy for me."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

SplashWorks
1284 Lincoln Avenue
San Jose, CA 95125
(408) 840-3916
(408) 279-5205 fax
DCID4082795202

Mon: 9am – 7pm
Tue – Fri: 8am – 5pm
Sat: 10am – 4pm

Serving California and Beyond including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Eric Nelson, Owner
25
6
Liability Insurance, Workers' Compensation
Better Business Bureau, Decorative Plumbing and Hardware Association (DPHA)
1998
Design Assistance, Fixtures & Supplies, Product Information, Showroom
Axor, Bain Ultra, Gessi, Graff, Julien, KWC, Robern, Rohl, Santec, Toto, WetStyle
1,000
Builders, Contractors, Designers, Homeowners
Manufacturers' Warranties

Photo & Video Gallery

Survey Responses For

SplashWorks

SplashWorks: Average 9.4 out of 10 based on 360 unique customer surveys of customer satisfaction.
Maureen A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Eric, the guy, was helpful and seems like a nice personal shop. He did everything he needed to do to get the work done."

"He made it easy for me."

Andy H. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The sales assistant was good and very knowledgeable. They were no pressure approach, had a great selection, and helped guide us through the whole process. It was great. "

"Actually the sales guy and his assistant"

Terri K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like them and I think they're good."

"The people, they're great at what they do, they're fairly reasonable, and we feel comfortable with them."

Paul A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I believe that their custom service is quite good, they're very professional."

"The fact that they responded in a timely manner"

Larry B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they needed them, give them a try."

"I liked how hard the man who came out worked."

Taraneh F. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wouldn't go anywhere else. If you want good quality and someone who cares about looks, design, and functionality then this is the place to go. It was a painless process."

"The fact that she was both knowledgeable and was able to recommend styles with color combo that match my interest. She was really able to keep the usage in mind as well. It wasn't just price or sale to her, it was more needs based. I like that she wasn't only trying to sell me the most expensive item, but had my best interest in mind."

Debbie A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent customer service. The responsiveness, particularly the telephone calls back and forth, and the work done was superior, quick, and clean."

"The work that was done, so everything I guess."

Dixie L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Service was really good. I will return to them for more work as a pleased customer."

"Pinot, the representative, would greet me whenever I came into the showroom and whenever I needed anything he was there to help and keep me updated on the job, very great customer service and support."

John F. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they do a really good job."

"The young man that came to install, I thought he was outstanding."

Kristina G. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was absolutely terrific. Tino was above and beyond. I couldn't have gotten anything better. I yelped them as well."

"Just working with Tino, he kept us well informed, was quick in responding to any questions, and was just really positive about everything. "

Javonne K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had good service from them. Every time I call, their service men are always on time. I've had no complaints at all. They're really punctual."

"I had some problems, and Mark worked with me and the insurance company to work it out, and I'm very satisfied with the outcome."

Aubrey M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've always been really satisfied. The service is prompt, and they're neat and clean, and the workers are very courteous and very good."

"The efficient service, and it's done properly."

Celeste R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I actually am a designer and I refer all my clients to them. "

"Their expertise, the technical expertise"

Mark B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have done an excellent job for me, and at a price I could afford."

"They showed up and did the job, and I signed up for BAM. The service man who came to my house and did the plumbing, he was excellent, I think they should clone him."

Kim M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very knowledgeable staff. "

"Just the knowledge of my sales guy Tino, he went back and forth a lot of times. He returned things I had quality issues with and brought out new ones that met my needs. So the customer service was great also."

Aleksandra D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good quality, good pricing, and reliable"

"The owner is very available to deal with scheduling or any problems. He is a very hands-on owner."

Diane C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The integrity, that's very important. People can tell you anything because you don't know. You have to be able to trust the people that work for you. They felt very trustworthy from the start."

"I would recommend them. I was very skeptical because I'm very private. I don't like people in my house and they were extremely comfortable to be around. I didn't feel like they were going to rip me off. "

Linda M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Joann is outstanding, very thorough individual. They have a good variety of items and were more knowledgeable than any other place we went. They were also the most patient out of all the places we went."

"Joann"

Alba L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very convenient, and they seemed to be very thorough. They're pretty good."

"They did come out when they were supposed to, and they didn't make me wait too long, so that was good."

Nap T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He has always performed well and I don't see any problems with scheduling or their completing the work or anything of that nature."

"They get the job done. They get in and they get out. They are production-oriented."