Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
February 2005
We declare that SplashWorks HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #604
(408) 840-3916
1284 Lincoln Avenue
San Jose, CA 95125
SplashWorks’ San Jose showroom features a comprehensive kitchen and bath gallery.

SplashWorks specializes in high-end kitchen and bathroom products for clients who are building new homes, remodeling kitchens and bathrooms, or simply updating their living spaces. After working for Saratoga Plumbing Supply for eight years, Eric Nelson bought the company from its original owner in 1995 and renamed it in 2006.

SplashWorks’ 3,500-square-foot San Jose gallery is one of the largest and most complete showrooms in the Bay Area, says Mr. Nelson, and contractors, designers and homeowners are encouraged to visit. It features faucets, sinks, tubs, toilets, mirrors, lighting, doors, cabinet hardware and numerous other products useful for a remodel. The company’s knowledgeable staff can provide product information, design assistance and materials for any project.

SplashWorks cares about the quality of its products, including where and how they’re made. Mr. Nelson says that when manufacturers take shortcuts or use poor-quality materials, it ultimately ends up costing customers down the road, sometimes even canceling out their initial savings.

Company Philosophy

“Our knowledgeable staff does its best to make sure clients get exactly what they need. No matter what a customer’s job involves, we can supply them with everything they’ll need to make their project beautiful and add value to their home.”

Serving California and Beyond including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Design Assistance
Fixtures & Supplies
Product Information
Showroom

Axor
Bain Ultra
Bain Ultra
Gessi
Gessi
Graff
Julien
KWC
KWC
Robern
Robern
Rohl
Rohl
Santec
Santec
Toto
Toto
WetStyle
WetStyle

Comparative Summary

Boasting one of the largest showrooms south of San Francisco (3,500 square feet), San Jose’s SplashWorks has just about every high-end bathroom and kitchen fixture imaginable, says owner Eric Nelson, and its huge selection is constantly changing. “We bring in new merchandise and get rid of the old,” he says. SplashWorks aims to keep its showroom fresh. Every May, it has a...

Frequently Asked Questions

Q: How long do orders usually take?
A: "It depends on what the customer chooses. Most orders take a few days to a week, but we carry some products that take up to eight weeks to get, depending on where they ship from. Another factor that determines order time is whether it’s...
Q: How do your prices compare to other businesses?
A: "They’re as good as most businesses with brick and mortar showrooms like ours. Our pricing is very competitive with every other showroom that’s located within the greater Bay Area."
Q: Do you have a list of contractors that you can recommend?
A: "Yes. People often ask about contractor references. We have a comprehensive list of contractors, plumbers, electricians, designers, and others."

Map

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Industry Info

When you’re in the market for kitchen and bath fixtures, consider buying them from a locally-owned business.
Look for an authorized showroom that sells the products you’re interested in. “I wouldn’t buy on the Internet, even though cheaper prices are very enticing for a lot of people,” says Eric Nelson, owner of SplashWorks in San...
Findings based on statistically reliable research from 335 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 335

Diamond Certified Qualification

Based on 335 customer surveys, we declare
SplashWorks
has passed all rating steps and has earned
The Diamond Certified Award
No. 604
Continuously qualified since February 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Katie J. Verified Customer Name
"I really appreciated the personal service that I got."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

SplashWorks
1284 Lincoln Avenue
San Jose, CA 95125
(408) 840-3916
(408) 279-5205 fax
DCID4082795202

Mon: 9am – 7pm
Tue – Fri: 8am – 5pm
Sat: 10am – 4pm

Serving California and Beyond including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Eric Nelson, Owner
25
6
Liability Insurance, Workers' Compensation
Better Business Bureau, Decorative Plumbing and Hardware Association (DPHA)
1998
Design Assistance, Fixtures & Supplies, Product Information, Showroom
Axor, Bain Ultra, Gessi, Graff, Julien, KWC, Robern, Rohl, Santec, Toto, WetStyle
1,000
Builders, Contractors, Designers, Homeowners
Manufactueres' Warranties

Photo & Video Gallery

Survey Responses For

SplashWorks

SplashWorks: Average 9.3 out of 10 based on 335 unique customer surveys of customer satisfaction.
Katie J. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to go."

"I really appreciated the personal service that I got."

T. S. C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and easy to work with."

"When I send my clients there, they take care of them and everybody comes out happy regardless of the amount of money they want to spend."

V. M. D. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great showroom and knowledgeable salespeople"

"The salespeople are very easy to work with."

Alicia C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient, professional yet still personable, very honest, trustworthy, attentive, and the remodel is tailored exactly to what I needed in my house. I worked with a rep by the name of Hay, and he was excellent. I didn't know where to start, and he was very good at explaining the different brands and different types of fixtures I wanted. He asked me what I wanted to achieve with my remodel, and he was good at listening and making lots of selections for me. He was so patient, spending hours with me helping me decide what I wanted for the remodel. Now that it's done, I'm very happy with what we selected, everything fit perfectly. "

"I would say, it was their displays. They had a lot of their merchandise in real home-like settings, not mounted in a box or in a catalog like at other places I went to. They weren't the cheapest, but they didn't try and oversell me anything, and they really knew their product. They had enough salespeople helping everyone for how busy the showroom was, and the variety of styles of plumbing fixtures, and finishes were all great. it wasn't the cheapest, but they didn't try to oversell me and they knew their product."

Azita S. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great service, great products, they're dependable, and they will help out in any way possible if they encounter problems."

"I liked the salesperson that I worked with, her name was Josephine. She's the best, she understood my needs, made suggestions, gave me options, and resolved any problems that came up."

Barbara B. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a great inventory of everything that is new on the market in their showroom and they are extremely knowledgeable about their products, especially Eric."

"They have a great inventory of everything that is new on the market in their showroom and they are extremely knowledgeable about their products, especially Eric."

Brent E. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been shopping with them for 15 years, through 2 bathroom remodels. I think the staff is very knowledgeable and very customer service oriented. They'll work with you to make sure you have a successful installation."

"The customer service, I like the high end products they carry but it's the customer service that keeps me coming into the store time after time. I had a difficult sink installation and they were able to get me the right material with the right specifications."

Dan A. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to go for high quality kitchen fixtures with good customer service."

"The product lines they carry"

Frank M. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have high end quality materials."

"The customer service I got, from, I think his name was Tino, was always there to answer questions, and rush items for me. Basically, he always helped me out. I was in a time crunch and he helped me get my products ASAP."

Gary C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality, the product is exceptional, and they have quality people. They really knew what they were doing."

"Their customer service, it was personable. They listened to what we wanted."

George T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell a friend, if you want a one stop affordable shopping for high end plumbing materials, they're it."

"I work with the salespeople and they work with me. It's really easy to work with them. I give them a list, they locate, and order it for me."

Jennifer C. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Amazing service, and I have always dealt with Eric. He is extremely knowledgeable. They have fantastic taste and options. Eric takes the attitude of partnering with his customers and it is a really great experience. I just renovated my bathroom and bought $15,000 worth of product and 2 of those items were amazing mirrors that were very large medicine cabinets and he offered 3 sizes and I chose 2 of them. It turned out that my husband's vanity was too small and Eric very kindly took that one back and he didn't charge a stocking fee or anything for the replacement one."

"I think it is a great experience going to the store and also doing business with Eric. He is knowledgeable and very trustworthy."

Jennifer R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service, they're very knowledgeable, and they have very high quality products. I just highly recommend them. They certainly cost a little more than if you'd bought it online, but the way Eric pulls the whole thing together, the way he helps you with everything, and knows exactly what you want makes it totally worth it."

"Probably their customer service, the knowledge of their products, and high quality products they sell. "

Joan T. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable about their products and many of the guys who work there have experience in plumbing and engineering, so they know what will best work for your project."

"Convenient location, fabulous sales team, and knowledgeable staff"

Judy G. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service and very responsive to special concerns as they came up."

"I like that they had a good inventory of products and their service. They were friendly, prompt, and professional."

Juliana L. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service is really good, they have a really large selection of products, and they have a great showroom. "

"The customer service, they get back to me right away about any information I need, they try to quickly resolve any problem I have, and when I refer them to other people they also treat them really nicely."

Margaret R. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're the best supplier in the area, and they really back up their product. If something is wrong, they'll go after the manufacturer, protecting the client to make it right."

"Their showroom is very clean, and so is their bathroom. Being a woman, that's very important."

Tina K. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Not only is the quality of the product they have fantastic, they have a great showroom, but their service is the best and amazing."

"What stands out would be their customer service. They worked with me through the process, and if I had any questions and if there were any issues with the products, they were quick to work with the companies to resolve them."

Mellennium E. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good on follow-up and competitive pricing"

"Their knowledge of their products"

Amanda P. Verified SplashWorks Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service is excellent, they get back to you in a timely fashion, and the products they represent are of high quality."

"I like that their staff is friendly and very knowledgeable."