Specialized Auto

Specialized Auto: Average 9.1 out of 10 based on 225 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Aaron L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very nice, very organized, good, affordable, and fair cost"

"Their customer service, they are very easy to talk to and they know the cars really well. They know what they are doing."

Ann S. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do good work."

"They fixed my car."

Bob A. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They know what they are doing and they don't do things unnecessarily. They always ask before doing things. They have accurate cost estimates."

"I always know they will do what is needed and they will do it right and quickly. They don't keep my car for days."

Carrie L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I was referred to them and I am happy with them."

"They are local."

Christopher C. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They seem knowledgeable and helpful. When I talk to the guys, they seem genuinely interested in what I have to say about the problem. They wash my car and they are always very prompt and very good about communication."

"I felt like I built up a good customer relationship with them."

David T. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable."

"I felt like they had the quality of a dealership without the hassle."

George N. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are good."

Gina D. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have great customer service. I trust what they recommend and they provide what is needed and they are accurate."

"Customer service, they know my name and I am not in there very often. When I ask a question, I get a very thorough answer."

Irina B. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I think it is a great place. They have great service and it is very personalized. I get a lot of attention and respect from them. They don't try and sell me additional services."

"It is a great local service and they always accommodate us. I can trust them, which is the most important thing. They are always there for us."

Jack B. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is a clean and professional organization. They are probably the best in town. They can fix any make of car."

"The cleanliness, and the staff is very friendly and efficient."

Julie D. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I really like all the people at the counter. They are excellent, they communicated well, and they explain everything well."

"The people at the counter are excellent. They communicated and explained everything well. I feel they are an honest company."

Kate T. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very knowledgeable as well as communicative. They are like a luxury auto repair place. They treat you well."

"I like that I can trust them."

Ken T. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They really pay attention to you."

"They keep my car in perfect condition."

Scott M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are great."

"They really know Volvos."

Alex L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good customer contact, they give you a status report on what they are doing to your car."

Ally S. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They take good care of my BMW. Everything always goes well. I've been satisfied with their work."

Bill R. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their personal service and attention to my needs, everything they did was professional."

Bonnie F. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really like the quality of the owner and employee relationship. The main core of their business is strong, because the employees are happy. They are always willing to explain everything. They never make me feel as if I'm annoying them with my questions. They never make me feel like it's an imposition to answer my questions. I wish I could afford to take my car there more often."

Carol K. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been going there for years. They are very accommodating, and they do very good work."

Charles D. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very service oriented. They go out of their way to do things for you. They have always been that way."

Cynthia C. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very thorough and honest about what needs to be done. Most places will just do something to charge you for it, whether you absolutely need it or not. It's very hard to find an auto repair shop. I have been very happy every time I use Specialized Auto. The people are friendly and very polite. "

Doug M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seem really attentive, reasonable, and knowledgeable about cars. I trust them. I have a GMC truck, and I was really happy to find out that they service them. That is a plus for me. I like their personality. I like the whole aspect of the company. I think they are a good organization. They are really attentive to my needs."

Helen P. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job for me in a short period of time, and they did a good job. I was very pleased with them."

Jack B. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They run a very clean and efficient shop."

Jacqueline F. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their personalized service. I never walk away feeling like they think they can take advantage of me just because I am a woman. I feel there is a lot of integrity there. I have always had good experiences there."

Jean S. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall quality of the experience and working with them, I liked their service representative. I had to get picked up and dropped off. They made it really easy to drop off and pick up my car. I liked the information they provided about remedying my vehicle, and I thought their prices were fair. My service was done on time, and they cleaned my car. "

Mike G. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There are a couple of things. They are very communicative when you go in, and they are very conservative in the way they bid their estimates. They take the time to explain what is going on with your vehicle. The final bill tends to be less than the estimated amount. It is refreshing to have an estimate that is more than the final bill."

Nancy M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"You can trust them. They won't rip you off."

Alberto R. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed to know what they were doing. They got the job done on time, and they were courteous."

Dennis L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt that I could trust them. When they told me something was wrong, they were right. I knew I could depend on them to fix it. I felt I was in good hands."

Duard G. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think their customer service is always friendly, and they are honest. I trust that they will always do a good job. We have been going to them for years."

Elaine H. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they take the time to tell me what is happening, what it will cost, and when it will be done. That is everything I need to know. I am very satisfied with that. I am always satisfied with everything they do."

Frank M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professional, friendly, and timely"

Gale F. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they really pay attention to me. When I come in, they talk to me. They don"

John T. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they take care of you right away. They let you know when it will be ready."

Larry P. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were helpful, they got me in quickly, and they took care of the problem."

Marie L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were just wonderful. I thought Larry was so well informed. He took his time to explain things. I felt like I could trust them."

Michelle S. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honesty and integrity"

Mike D. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, they were nice."

Roger P. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service, thoroughness, and they explained things well."

Allen S. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's an odd one, but they are not afraid to tell you when something doesn"

Allison T. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're honest. They try to give me the best deal. I also think they"

Andrea L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The good service and the people, they do a good job."

Bobbie B. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they're the best ever."

Brian C. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rick is great."

Brittany P. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They always do a good job."

Catherine R. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, they treated me well and did a great job. I'm very happy with them."

Charlie F. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They solved my problem. They got me in and out quickly."

Jane H. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer service and efficiency"

Judith M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt like I could trust them. They do work on Volvos. I was also able to get in promptly."

Leslie P. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do good work and the customer service is outstanding."

Siobhan G. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly."

Susan O. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They get me in and out quickly 90 percent of the time. They talk to me about whatever the car needs and they don't patronize me."

Ulrike K. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have a really personalized service. They know my name and my car."

Steve P. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Basically everything, their promptness, accuracy, and the price quoted was exactly what I paid."

Jack M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Attitude, prompt service, reliability, and honesty"

Michael H. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Martha is thorough."

Stephen G. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're responsive."

Theresa N. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're good mechanics. They can take me in quickly."

Jules R. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work, they're very obliging. They have an intelligent staff."

Ronald E. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendly attitude"

Liz S. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"How much attention they pay to me when I bring my car in, the guys ask a lot of questions. I like that they have the lawn in front. It doesn't look like a car lot."

Samantha L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Prompt service"

Ed D. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the service managers. They're very honest about what to do and what not to do."

Jacqueline F. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seem to remember me when I go in. They make it feel like they really want to work for me. They get the job done. They're great."

Andrea W. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're polite. They don't treat me like a girl. They're just wonderful. They know what's wrong with the car and they solve the problem. The service people at the front desk are great."

Marianne D. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They keep me informed when my car is there."

Adrienne M. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service people"

Jim F. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're knowledgeable. They have excellent customer service. They follow through and follow up. They do everything they say they are going to do. If it's not right, they fix it."

Mark T. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very informative and helpful."

April Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service and the people I talked to, I really liked it there. "

Bea Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their hospitality, service, and they're very competent. "

Kathy Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They just helped me out. They were able to get my car in right away and gave me a ride to work. It was just very convenient for me. "

Robert Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything that they did, it was a good service. They were really nice people and they did a good job on the repairs. "

Ron Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just pretty much everything, the whole operation "

Peter Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personalized service that I got "

Alexis Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they're nice, easy-going, and they're not an evil car company. They don't make you feel like you're being swindled. "

Matt Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just a friendly and knowledgeable staff, and good communication "

Bill Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personalized service, I've done a lot of business with them and I can't recommend them enough. "

Alison Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very professional. "

Janice Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They put my headlights in for free. "

Nan Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very friendly. "

Nancy Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They fixed my car. My car drove really well after I got it back. They also washed it. "

Mary L. Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They've taken such good care of my Volvo. They're the best. I love Rick. He's a straight shooter and tells it like it is. Because I'm a woman, they could have taken advantage of me, but they didn't. They always take care of their customers. They also have"

Temia Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed to be very friendly, honest, and on top of things. "

Stephanie Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They keep you really informed about how and when they are going to do things. They try to find unusual solutions to difficult problems. "

Judith Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I know the mechanic. She has the same car I do and she's extremely competent. "

Patty Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job on my car. "

Andrea Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're really courteous. They don't treat me like a girl. They do little things right away and they're really great. They have excellent customer skills. "

Chris Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesperson, his name is Mike. He is phenomenal, great technician. "

Jane Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people "

Robin Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"That they have a record of everything that"

Michelle Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional, courteous, they offered me transportation, and they were really good. "

Lynda Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I know them really well. I've been going to them since they opened and everyone there is more than just one-dimensional. They"

Kristen Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Really great service "

Ken Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the rapport that they create with their customers. I really appreciate the coupons. "

Janice Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt like they were straightforward. They seemed like they knew what they were doing and fixed the problem. "

Elvino Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My car was ready when they told me it would be ready. "

Sue Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for years. "

Jacqueline Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They get the job done right. You go in there and all the guys in the service department are so kind and nice. Although you can kid around with them, they're still professional. I usually deal with Rick. He always goes beyond the call of duty. "

Bob Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendly and thorough "

Diane Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their ability to explain the issues with your car "

Stephanie Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they're really friendly and good at addressing the problem I have. I called them a couple of times, and they did some things for me without charging me, such as unlocking my doors. They've always been very helpful. "

Ronald Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very professional. They're the best. If there's nothing wrong with my car, they don't try to fix it. If there's something wrong, they fix it. They don't try to charge you for things you don't need. "

Tom Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of care from the service to the parts department and their high level of concern for customers, they're outstanding. "

Michael Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"As a woman, they don't talk down to me. I tell them to explain it in layman's terms and they don't make me feel stupid. Rick is really good. "

Ken Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal service, the knowledge that they have, and they give me rides. "

Ken Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're competent and just great people. "

Teresa Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're courteous, fair, honest, and caring. "

Elaine Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The staff is so friendly and accommodating. "

Pete Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism and the fact that they run a clean shop. They're dependable. When they say they're going to do something, they follow though. "

Kurt Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They quote something and that's what it turns out to be. When they say your car is going to be done, it's done. "

Bonnie Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very personable and extremely present as customer service folks. They are available, responsive, and go out of their way for their customers. "

Molly Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were so helpful, personable, and informative. They could answer any questions I had. "

Gary Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just felt that it was done well. "

Jon Verified Specialized Auto Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the quality of their work, their friendliness, the ease in doing business with them, and it was easy to get an appointment with them. They give an estimate and stick to it. "

Jan O. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are absolutely great."

"They work really fast."

Larry L. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"As far as I can tell, they are reliable and they don't try to oversell things as far as their services. They have a shuttle service to give you a ride home."

"The best thing I like is that their prices are less than the dealership."

Rosa E. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"My current Volvo was bought there. I was happy that I was able to get a Volvo from people who know Volvos and own Volvos themselves."

"I like the guys. My husband has developed a relationship with the guys and he is able to discuss things with them and get things explained. They explain why things need to be done. They negotiate things in terms of time and what needs to get done as is necessary. They are very friendly and they can compare prices with other Volvo shops."

Sam R. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I don't know how they are going to fit more people into their schedule. I worry that the quality will be less. I love them and I feel like they are the family I never had. They are great."

"I think their quality of service is very good. They are very responsive. I call them for all sorts of things and they are very personable and they know their stuff."

Sara R. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are great."

"They actually do what they say they will do and they do it well. They fix little things for free."

Andy P. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seem to be the best in town. They do really good work."

Bob B. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their service representative knew my name. He was courteous, and he knew what work needed to be done on my car."

Joe G. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their honesty and overall customer service approach, they are really open about different ways to care for your car. If a service can wait for another 1000-miles, they let you know. They are friendly and prompt. If they say the person in the shuttle is going to be back within the next ten minutes, they will be. "

Patricia G. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their customer service guys are very helpful, friendly, and clear about what needs to be done, especially Matt."

Willard A. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very personable and helpful. They were very clear when they explained things to me. It was a very nice service."

Esperanza N. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They explained things very clearly, and they did what I asked them to do. They were very good. I liked the information that they provided."

Guy C. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like that they have a good reputation. Martha is a really good person of high character. I have always had good experiences with everybody there. They are good at keeping you informed. Also, I appreciate that they use solar energy."

Jules R. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service representative was very courteous and helpful."

Leah B. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The company was recommended to me. Nothing sticks out as best. They just did the job properly. I had no problems."

Marq L. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"That he remembers who I am"

Michele K. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do what they say they're going to do, and they are very friendly."

Steve R. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seem honest for an auto place. I feel like I can trust them. They just explain things very well."

David M. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very competent. They don't try to sell me services that I don't need."

Gene M. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, did what they said they would do, and they helped save me some money."

Marty K. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I can get in when I want to, get a ride if I need it, and the car is ready when I have to have it."

Bruce C. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were fair and timely. I thought they did good work. They were on schedule."

Larry P. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"To be honest with you, the dealership closed down and I only used the dealership. I started looking for a place to take my two Volvos and the service representative recommended Specialized to me. They were there for me. They took care of me. They also have a shuttle service."

Kelly S. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge and the actual repair work that they did"

Mara P. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, one time I just drove through and needed my lights checked. Jeremy did it for free. They've done things like that a couple of times."

Kellie M. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Professionalism, the guys behind the counter are great. Matt and Jeremy are great. I worked with those guys the last couple of times I went in there. I feel secure putting my car in their hands."

Jan Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"How fast they got everything done, how nice they were, and how they actually seemed to care "

Thomas Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed to do good work and I was happy with them. "

Tom Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people are helpful, caring, honest, and I trust them completely. "

Keith Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've been going to them for years. They're very honest guys and girls. I really like Martha. She's a great mechanic. "

Jack Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They listen to you and try to solve the problem you tell them about. "

David Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail, they were looking out for my best interest in terms of safety and the well-being of my vehicle. "

David Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Friendly and knowledgeable "

Kathlene Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do good work and they're very friendly. "

Joyce Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The customer service was really good. "

Steve Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed to know what they were doing. One positive thing was that our car had a manufacturer warranty, a third party warranty, but they were very good about working with the warranty. "

Monica Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very friendly and easy to work with on a personal level, when I didn't have enough money to pay for one thing, they helped me out and told me what I needed to fix right away, great service. "

Thomas Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their customer service orientation "

Dawn Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guys are great to talk to. They never act annoyed or get mad when you ask questions. I like the shuttle service. "

David Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're very personable, nice, and when they make mistakes, they go overboard to correct them. "

B.N. Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personnel, they remember my name every time I call, and they know my car. "

Don Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have great customer service. The people there are very knowledgeable and very helpful. "

Rich Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They replaced the alternator and seemed to do a good job. I liked the service guy. He seemed pretty knowledgeable and very personable. It seems like a decent place to do business with. They recycle and have solar panels. They treat the customer well. "

Anandi Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"That they seem honest and reliable "

Bonnie Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their personalized service. "

Donna Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very helpful. I didn't talk to a mechanic, but the people at the front desk were very helpful. "

Kip Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"For one, they're located right around the corner from our house. We just call them and drop the car off. "

Cabell Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're friendly. "

Tom Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Always very knowledgeable, and they seem really honest. "

Claudia Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They know what they're doing. "

Shirley Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed honest and competent. "

Kristin Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were able to fit us in right away. "

Kellie Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Professionalism "

Susan Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The fellow I work with is very trustworthy and honest. "

Ellen Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The leader, Brian, was outstanding. The other person who rose to that spot was good too. They were thoughtful, attentive, and explained things to me in a way that I could understand. They were respectful to do things in a more economical way for me. "

Martha Verified Specialized Auto Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service "

Arynne E. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"For years, I have been recommending them."

"They are really personable and they generally get it right."

Diane M. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"Nothing"

"There are no special things."

Gary C. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"I think they are very friendly and thorough."

"They are convenient."

Amy C. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The gentleman who did the service seemed to know what he was doing."

Annabelle R. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They had good customer service. I thought their counter service was very pleasant."

David K. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Timely, they scheduled appointments when I needed them."

Helen B. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The guy actually gave me different options. I felt he was honest with me about where I could take my car. In this case, it was whether I wanted to sell my car or to keep it. I invested another $1000 into it for 100,000 more miles."

Claire B. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their promptness, attention to detail, and they seemed to do everything right."

George D. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I made the appointment and brought the car in. They told me it would be ready at a certain time, and it was. The quality of the work seemed to be pretty good. They were on time with everything."

Jean C. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were really courteous and helpful."

Jim E. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their timeliness, as far as finding out what the problem was"

Judith G. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are always willing to help me with a problem."

Rick C. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The repair was good."

Anne G. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed knowledgeable, provided a shuttle, and did good work."

Don M. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They usually do what you want them to do."

Eileen P. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They really try to fix the problem."

Michele C. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"When my car broke down, the tow-truck driver recommended them to me. They were fast and did a good job."

Sherry P. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They have good customer service. They are also friendly, helpful and explain things to you."

Steven B. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are pretty knowledgeable on a wide range of vehicles."

Susan H. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I think the customer service is really good. They are honest and they don't try to cheat you."

John M. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Efficient, straightforward, and honest"

Lynne C. Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"I think they did very good work. They gave me good, personal service."

Steve Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Good service "

Tom Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"That they try their best to communicate what's going on with the vehicle "

Steve Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I love how they spend time with me. I think they really listen. I don't feel like they're in a hurry and they're personable. "

Robert Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Well, something was under warranty and they fixed it for free. They seemed reliable and honest. "

Steve Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We've been going there for a long time. We haven't had any problems doing regularly scheduled, preventative stuff they advise us to do. "

Autumn Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The people who work there are nice. "

Lamine Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Price "

Robert Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They kept me informed about what was going on. "

Brad Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do. "

Gregg Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are helpful and straightforward. "

Rick Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"If there's a problem with the work that was done, they fix it. "

Laura Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their customer service "

Jim Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the service guys. They're very personable and they treat you very nicely. They explain things to you in detail. They don't just say you need a new gasket. Rather they explain why you need a new gasket and what's wrong with the old one. Some people"

Holly Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Knowledgeable about Volvos "

Kate Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're just friendly. "

Maureen Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"That they let you know everything that's going wrong with your car "

Russ Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They tend to be very punctual. "

Jeremiah Verified Specialized Auto Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I feel like they always keep me in the loop. They are pretty prompt at calling me back and giving me a diagnosis. "

Donald A. Verified Specialized Auto Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"They seem to be honest."

"They do what they say they will do."

Matt M. Verified Specialized Auto Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"They are very efficient."

"They know what they are doing."

Mark C. Verified Specialized Auto Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They are usually pretty timely with their repair work."

Tom H. Verified Specialized Auto Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They used to do a great job. Now, they do a wonderful job."

Matt B. Verified Specialized Auto Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They were really concerned, caring, and friendly."

Edward Verified Specialized Auto Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Well, I have a Volvo and they seem to know Volvos really well. "

Jane F. Verified Specialized Auto Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:

"Just be careful to make sure they get a person to go over things carefully, so they don't miss anything."

"It is very clean and everyone is so nice there. For a long time, they did a really good job for me."

Michelle F. Verified Specialized Auto Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They are customer service oriented. They try to be friendly and what not."

Jeff Verified Specialized Auto Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"I would say they're going above and beyond the kind of service you normally get. They took me all the way to Harvey West Park, the area where I work. "

Kathryn B. Verified Specialized Auto Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"Their customer service people were very polite and informative. "

Daniel Verified Specialized Auto Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"That they know Volvos in and out "

Ashley Verified Specialized Auto Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They were very kind and courteous. "

Bill Verified Specialized Auto Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and their command of the technology, they really understand the designs of the vehicles. "

Adam Verified Specialized Auto Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"They covered their mistake to some level, but I didn't think it was perfect. I just didn't want to hassle with it. "

Specialized Auto

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Specialized Auto