Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
November 2007
We declare that Specialized Auto HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1168
(831) 462-3458
2415 Chanticleer Avenue
Santa Cruz, CA 95062

In 1994, Bob Emmert started his company in the back of a junkyard with two technicians who mainly specialized in recycled car parts. Today, Specialized Auto boasts 22 employees at its slightly less modest location in Santa Cruz. In fact, the building the business occupies was built by Mr. Emmert in 2005 and operates 100% on solar power.

As the name implies, the shop focuses its services on European-made vehicles. They provide bumper-to-bumper repair along with preventive maintenance and scheduled service - including smog inspection and certification. Need a car? A selection of quality used models is always available. If you just need a part or two, you can get those there as well.

Specialized Auto employs factory-trained master technicians for Volvo, Mercedes and BMW, and all mechanics are ASE and ASA Certified. They're a Bosch Certified Service Station and AAA Approved. Not surprisingly, they're also proud to be a Monterey Bay Green Business.

Company Philosophy

“We really care about giving great service and doing the right thing. We deliver on the promises we make and try to give excellent value for the customer’s dollar. If we make a mistake, we admit it and we fix it. Nobody’s ever going to leave here unhappy.”

Serving Santa Cruz County

European Automobiles Service & Repair Parts Sales Used Car Sales

Map

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Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Specialized Auto
has passed all rating steps and has earned
The Diamond Certified Award
No. 1168
Continuously qualified since November 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They seemed to know what they were doing. They got the job done on time, and they were courteous."

–Alberto R.

"I felt that I could trust them. When they told me something was wrong, they were right. I knew I could depend on them to fix it. I felt I was in good hands."

–Dennis L.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Specialized Auto
2415 Chanticleer Avenue
Santa Cruz, CA 95062
(831) 462-3458
(831) 462-2530 fax

Mon - Fri: 8am - 5pm

Serving Santa Cruz County
22
AG200689
Liability Insurance, Worker's Compensation

Bob Emmert, President