Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
November 2014
We declare that smart72 Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2208
(877) 312-4191
2516 Verne Roberts Circle, Suite H 101
Antioch, CA 94509
Jason Devries, President

Smart72 Inc. repairs, maintains, and installs all types of HVAC and solar systems for residential clients in Monterey, Santa Cruz, Santa Clara, Contra Costa, Alameda, Solano, San Joaquin, Santa Barbara, and San Luis Obispo Counties. The company also has the training and equipment to inspect and clean air ducts, and it offers 24/7 emergency service for the convenience of its customers.

President Jason Devries says much of smart72’s success can be attributed to its customer-oriented business practices, which include educating clients on the best ways to save money on both upfront and future costs associated with their HVAC and solar systems. “We have a unique opportunity to bring comfort to our customers’ homes, and we take that very seriously. Our commitment to great customer service is reflected in our willingness to go the extra mile for our clients.”

The technicians and installers at smart72 are provided with top-of-the-line training to ensure they’re well-prepared to perform high-quality work. Mr. Devries says this dedication to professionalism goes a long way toward ensuring customer satisfaction. “From the moment a customer contacts our call center to the moment our technician leaves their home, our goal is to provide the best possible experience.” 

Company Philosophy

“We’ve assembled a team of professionals with one goal in mind: ensure each customer’s total satisfaction. Everyone who works here is dedicated to providing high-quality, reliable services at competitive prices. We treat our customers like family and always look out for their best interests.”

Serving Monterey, Santa Cruz, Santa Clara, Contra Costa, Alameda, Solano, San Joaquin, Santa Barbara and San Luis Obispo Counties

HVAC Repair, Maintenance & Replacement
Duct Inspection & Cleaning
Carbon Monoxide Detection
Solar

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For smart72 Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide thorough, punctual service on every job, regardless of its size. “We’re known for our on-time...

Frequently Asked Questions

Q: How much of a time window do you give?
A: "We provide a one-hour window in which we promise to arrive, and we back that up with an on-time guarantee. If we’re late, the repair is free. "
Q: Do you provide same-day service?
A: "We understand that a lot of HVAC problems require urgent care, so we make every effort to provide same-day service for customers who need it. "
Q: Do you charge more for after-hours service?
A: "No, we charge a standard rate across the board. "

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Industry Info

When it comes to maintaining your HVAC system, remember that not all furnace filters are the same.
Many people think furnace filters are “one size fits all,” but choosing the right filter for your HVAC system can actually be a complicated endeavor. “Furnace filter technology has come a long way, and industry innovation has...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
86%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
smart72 Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2208
Continuously qualified since November 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Silvia B. Verified Customer Name
"Very professional, on time, and they were good."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

smart72 Inc.
2516 Verne Roberts Circle, Suite H 101
Antioch, CA 94509
(877) 312-4191
DCID8002801428

Mon – Sat: 7am – 7pm
Service Available 24/7

Serving Monterey, Santa Cruz, Santa Clara, Contra Costa, Alameda, Solano, San Joaquin, Santa Barbara and San Luis Obispo Counties

Jason Devries, President
998931
Liability Insurance, Workers' Compensation
HVAC Repair, Maintenance & Replacement; Duct Inspection & Cleaning; Carbon Monoxide Detection
In-House and Manufacturers’ Warranties Range from 1 to 10 Years for Parts and Labor

Photo & Video Gallery

Survey Responses For

smart72 Inc.

smart72 Inc.: Average 8.9 out of 10 based on 346 unique customer surveys of customer satisfaction.
Silvia B. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm not sure. They were pretty good."

"Very professional, on time, and they were good."

Elizabeth B. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would certainly recommend them."

"The people who came were very personable and friendly. They were helpful and didn't try to sell me a lot of things I didn't want to buy. One person went up into my attic and told me he thought I had a mouse problem, but he double checked and told me I didn't, so that was a relief. People have admired my new furnace and think they did a nice job."

John S. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I already talked to a friend across the street who bought one, but it's very noisy and they didn't like it. Mine makes a little noise, but it's very quiet."

"The service and their people are very efficient. They put down mats and just were very efficient, I really liked it. The way all three of the guys were working, I'm an electrician and I've been a supervisor for 45 years and I've seen them work really great together. I would hire them myself."

Don H. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"They were available, they're local, and they were good."

Helen G. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very happy with the service. They always came right when I needed them and answered all of my questions."

"They were fast and seemed to know what they were doing."

Keith B. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Be aware of the name change as it is a local company."

"It's been really good so far. They were very good at the installation. They routed another duct for me even though I said I would put it in later, they did it for me anyway and that was nice of them. I appreciate the expertise they gave me. They have helped me out with several things regarding decision making. It was well worth it for the service and experience."

Jennifer D. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're efficient, responsive, and they didn't smell like cigarette smoke."

"Friendly"

Mary V. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're pretty darn efficient. They came out, checked out my heater, and identified an issue I wasn't sure of. Sure enough, I have a new system and it's wonderful and the prices aren't so bad."

"The guys we dealt with were so knowledgeable, from the guy who did the inspection to the guy who did the installation and answered any questions we had. "

Jeanette M. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good company, very good to use, and their heating system is wonderful."

"I just liked the heating system. We got a card in the mail and when they came they explained everything to us. So my husband said that it sounded good and we should try it."

Angela U. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their annual maintenance program is really convenient and affordable."

"They're dependable, and they don't leave a mess when they're done with the work."

Jackson T. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they promised they'd do. I'd recommend their services."

"They were reliable, personable, and professional. I trusted them to do the work without giving me any issues."

Barbara S. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have quality service. They're extremely professional and knowledgeable."

"They kept my house neat when they came to do the work on my furnace. They wore little coverings over their shoes, so they wouldn't track anything inside."

Carrol M. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"The service is generally good, but I think the prices are too high."

"They are generally on time, polite, and efficient."

Charles Y. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think the guys who come out to do the service are knowledgeable, friendly, and professional."

"Well, we had a problem, and they fixed it. It's not rocket science here. They were on it, they figured it out, and they came through with flying colors."

David H. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for a few years, and I'm happy."

"I like how they followed up after they did the work, so they could make sure the unit was still up and running."

Frank M. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very satisfactory"

"Efficient, thorough, and personable people, they were successful."

Lucas A. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They appear to be trustworthy, and they come out as soon as you call them. They finished the job. If there was a problem, I would call, and they would come out right away."

"The two people who did my house were very nice. They seemed to know what they were doing. They identified the problem, and they fixed it. They were very respectful, and they put booties on their shoes."

James B. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are responsive. They give an estimate, and they do what they are supposed to do."

"Their responsiveness"

Leona V. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, and they do a great job."

"For me, they were reliable."

Linda W. Verified smart72 Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come out right away to do the job. They're responsive, professional, and personable."

"There is no job too big or too small for them to do. They know what they're doing."