Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
December 2005
We declare that Smart Plumbers & Rooters HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #789
(866) 249-2400

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research into the full range of plumbing problems and their solutions, the current code requirements in the industry, and the variety of fixtures available. Their website, www.smartplumber.org, offers a useful summary of the information he's gathered.

Smart Plumbers & Rooters is a full-service plumber offering drain cleaning and repair and installation of drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters. They also take on excavation projects, and offer hydro-jetting and trenchless pipe work as well as video line inspection.

They're available 24 hours a day, every day of the week and accept all major credit cards. They guarantee drain cleaning for 90 days and their installations carry a one-year guarantee on parts and labor.

Company Philosophy

"We make sure every job is done right the first time, and that all the work is safe and up to code. The cheapest and easiest way isn't always the right way, and the work we do will serve the customer best in the long run."

Serving Santa Clara & San Mateo Counties

Drain Cleaning
Faucets & Toilets
Gas & Water Lines
Garbage Disposals
Water Heaters
Excavation
Hydro Jetting
Trenchless Pipe Work
Video Line Inspection

Findings based on statistically reliable research from 214 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 214

Diamond Certified Qualification

Based on 214 customer surveys, we declare
Smart Plumbers & Rooters
has passed all rating steps and has earned
The Diamond Certified Award
No. 789
Continuously qualified since December 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were fast, clean, and they stuck to their estimate."

–Don L.

"They are very friendly, professional, and they seem to know what they are doing."

–Jack W.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Smart Plumbers & Rooters
(866) 249-2400
(408) 247-2400
(650) 967-2288
(650) 474-2288
(408) 247-2401 fax

24-Hour Service

Serving Santa Clara & San Mateo Counties
825685
Liability Insurance, Worker's Compensation

Jin Lee, Owner