Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
December 2005
We declare that Smart Plumbers, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #789
(408) 247-2288

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa ClaraSan Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro-jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

Company Philosophy

“The main reason for our prosperity is simple: We treat our customers right, and we make sure every job is done correctly, safely and up to code. We’re passionate about providing a superior level of customer service; it’s an achievement in which we take immense pride. Our work is designed to serve our customers best in the long run.”

Serving Santa Clara, San Mateo and San Francisco Counties including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno

Drain Cleaning
Faucets & Toilets
Gas & Water Lines
Garbage Disposals
Water Heaters
Excavation
Hydro-Jetting         
Trenchless Pipe Work     
Video Line Inspection

Findings based on statistically reliable research from 364 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 364

Diamond Certified Qualification

Based on 364 customer surveys, we declare
Smart Plumbers, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 789
Continuously qualified since December 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Chester H. Verified Customer Name
"I really like these guys. They're on time and their prices are reasonable."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Smart Plumbers, Inc.
(408) 247-2288

24-Hour Service

Serving Santa Clara, San Mateo and San Francisco Counties including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno

Jin Lee, Owner
980701
Liability Insurance
Drain Cleaning, Faucets & Toilets, Gas & Water Lines, Garbage Disposals, Water Heaters, Excavation, Hydro-Jetting, Trenchless Pipe Work, Video Line Inspection
Santa Clara Plumbing

Photo & Video Gallery

Survey Responses For

Smart Plumbers, Inc.

Smart Plumbers, Inc.: Average 9 out of 10 based on 364 unique customer surveys of customer satisfaction.
Chester H. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're smart, they know their business, and the service they provide is number one to them."

"I really like these guys. They're on time and their prices are reasonable."

Claudia K. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they're prompt, responsive, and competent."

"They come out quickly when I'm in need of their services. They're timely, honest, and detailed."

Cristine W. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They accomplished what we needed them to do."

"They just came in and did their job, and our problem disappeared."

Dorin P. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very knowledgeable."

"They were prompt and professional. They did what they promised they would do and I'm satisfied."

Jeremy J. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say they're excellent, but they're not cheap. "

"They're good. They're professional and I trust them."

Jill A. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They respond promptly, they're competent, they do a professional job, and they don't overcharge."

"Their responsiveness"

Jo M. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're super punctual and responsive to the problem. They always take care of it."

"Every technician at Smart Plumbers whom I've met, has been willing to explain what is going on and what preventative measures I can take to not have the problem again. They're all very polite, respectful, and professional."

Joyce P. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm satisfied and I would recommend them."

"Probably the fact that they're timely, thorough, and easy to get in touch with"

Judith R. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty responsive in getting out here. I didn't have to wait a long time for them."

"We had a problem with our water heater. One of the copper valves on it was leaking, they fixed it, and made it work much better. "

Karen B. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I never have any problems making an appointment quickly. I always call them for any kind of emergency. Everyone who comes has been polite, and the job gets done quickly."

"Just that they get the job done in a timely manner, I've always been very impressed with them."

Larry D. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended Smart Plumbers several times, and I will continue to do so."

"They show up on time, they know what they're doing, and they diagnose the problem correctly. They're competitive in their pricing, they're honest, and pretty straightforward."

Pat C. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say how they're very helpful, communicative, and knowledgeable."

"Robert, the man who was sent out to do the job, was fantastic. He was professional, personable, careful, and he did everything that I asked of him. He's the real deal."

Ruth J. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They keep their promises and they're a joy to do business with. In both of my experiences working with them, they were great."

"I like the fact that the gentleman showed up early to do the job."

Stephen J. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I keep their number on my refrigerator."

"It's nice how they charge a flat rate for their services. They don't charge by the hour like other companies in the area, who will remain nameless, that are total crooks. Smart Plumbers doesn't want your money, they want to fix your problem."

Tom B. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For me, they've done outstanding quality work. They're honest, trustworthy, and reliable."

"The most important thing as far as I'm concerned, is that I trust them in my home."

Lois T. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrive on time and do the job very well. I have used them several times."

"They are very dependable, and they do good quality work. I'm very happy every time I use them."

Pat U. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really good and friendly."

"They were quick to respond to our call."

Don H. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come early and have very professional employees. They are very great."

"They did the job well. They gave good advice and had friendly employees."

Chuk Y. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job and they knew what they were doing."

"When I called them, they were able to come the next day or whenever I needed them to. I liked the owner. He is nice."

Herman R. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wouldn't tell them anything."

"They are prompt. They do the job. "