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Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa Clara, San Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro-jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.
When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.
Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.
“The main reason for our prosperity is simple: We treat our customers right, and we make sure every job is done correctly, safely and up to code. We’re passionate about providing a superior level of customer service; it’s an achievement in which we take immense pride. Our work is designed to serve our customers best in the long run.”
Serving Santa Clara, San Mateo and San Francisco Counties including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno
Faucets & Toilets
Gas & Water Lines
Trenchless Pipe Work
Video Line Inspection
Serving Santa Clara, San Mateo and San Francisco Counties including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno
"I think they're very reliable and very honest. They've always done a good job done for me quickly.""They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward."
"Very experienced and very patient""The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices."
"That they're worth looking into""They were punctual."
"They're a great company. They're very professional and also very neat.""Everything, I had some emergency stuff that I needed done, and they came out and did it really quickly. They just showed up, did the job and left really quickly. I really like them, and I've been using them ever since. I love them really. They're a good company. They're very on time, convenient, cordial, just very friendly people. They do good work."
"They're very good.""They were prompt and very polite."
"That it's a independently owned business, and the people who work there are smart about plumbing, well informed, and friendly.""I guess that they explain everything, so when they make changes, I feel like they're reasonable changes. I don't feel like they're unreasonable, because they're well explained. I think they're great."
"That they were very knowledgeable""They were fast."
"Use them.""They show up when they say they're going to, and they never let us down."
"They're smart, they know their business, and the service they provide is number one to them.""I really like these guys. They're on time and their prices are reasonable."
"I would say that they're prompt, responsive, and competent.""They come out quickly when I'm in need of their services. They're timely, honest, and detailed."
"They accomplished what we needed them to do.""They just came in and did their job, and our problem disappeared."
"They're very knowledgeable.""They were prompt and professional. They did what they promised they would do and I'm satisfied."
"I'd say they're excellent, but they're not cheap. ""They're good. They're professional and I trust them."
"They respond promptly, they're competent, they do a professional job, and they don't overcharge.""Their responsiveness"
"They're super punctual and responsive to the problem. They always take care of it.""Every technician at Smart Plumbers whom I've met, has been willing to explain what is going on and what preventative measures I can take to not have the problem again. They're all very polite, respectful, and professional."
"I'm satisfied and I would recommend them.""Probably the fact that they're timely, thorough, and easy to get in touch with"
"They were pretty responsive in getting out here. I didn't have to wait a long time for them.""We had a problem with our water heater. One of the copper valves on it was leaking, they fixed it, and made it work much better. "
"I never have any problems making an appointment quickly. I always call them for any kind of emergency. Everyone who comes has been polite, and the job gets done quickly.""Just that they get the job done in a timely manner, I've always been very impressed with them."
"I have recommended Smart Plumbers several times, and I will continue to do so.""They show up on time, they know what they're doing, and they diagnose the problem correctly. They're competitive in their pricing, they're honest, and pretty straightforward."
"I would say how they're very helpful, communicative, and knowledgeable.""Robert, the man who was sent out to do the job, was fantastic. He was professional, personable, careful, and he did everything that I asked of him. He's the real deal."
"They keep their promises and they're a joy to do business with. In both of my experiences working with them, they were great.""I like the fact that the gentleman showed up early to do the job."
"I keep their number on my refrigerator.""It's nice how they charge a flat rate for their services. They don't charge by the hour like other companies in the area, who will remain nameless, that are total crooks. Smart Plumbers doesn't want your money, they want to fix your problem."
"For me, they've done outstanding quality work. They're honest, trustworthy, and reliable.""The most important thing as far as I'm concerned, is that I trust them in my home."
"They arrive on time and do the job very well. I have used them several times.""They are very dependable, and they do good quality work. I'm very happy every time I use them."
"They're really good and friendly.""They were quick to respond to our call."
"They come early and have very professional employees. They are very great.""They did the job well. They gave good advice and had friendly employees."
"They did a good job and they knew what they were doing.""When I called them, they were able to come the next day or whenever I needed them to. I liked the owner. He is nice."
"I wouldn't tell them anything.""They are prompt. They do the job. "
"They do good work.""They have good equipment."
"Very prompt, the plumber made suggestions that saved us money and time. I can't remember his name. I would call them again.""They did a few things. We saved some money as a result of following the suggestions they made during the job."
"They're very reliable and it takes a short period of time for them to come out after you call them. They are thorough and do a good job.""Their quick response time"
"I would say they are pretty reliable.""They came out right away. They scheduled the visit within a couple of hours of the call. Jin even put little booties on to walk into the house. It was fast. "
"I would recommend them.""Very professional, knowledgeable, and timely"
"They did a good job.""I liked the technician."
"They are caring, knowledgeable, and they will respond the same day.""I trust them explicitly."
"They're honest and they do what they say they will do. It's costly but not outrageously so. ""I liked the quality. They showed up on time and were professional."
"They are very good and very fair.""They're very honest."
"They do good work.""They did a really good job putting in a toilet for me previously, which is why I called them out a second time."
"I think that they're reliable and extremely service oriented. Although the company is not all that sophisticated, they certainly know what needs to be done, and they do it. They're very open about what they do and how they do it. For almost any service that they provide, they describe how to fix the problem on their website. Their prices are quite reasonable. As a service oriented business, they're very high on my list. They're at the top.""I like their service. They do the things the right way, and they don't take short cuts. You don't have to tell them to remove their shoes and to clean up afterward. They clean up after all of their work, and they create very little dirt when performing their work. If you need any plumbing done, I would suggest that you use them. I have recommended them to many people."
"I would definitely say that they are very reliable, they try and satisfy the customer, they are honest with what the problem is, and they have fixed it.""My husband and I have used them, and we were impressed with them. We were both very satisfied. They were very prompt, and they worked around our schedules. They were also prompt in getting there when they said they would be there. They got to the root of the problem and fixed it."
"Very courteous and knowledgeable""Prompt service and very thorough work, everything was very good."
"I would recommend them. They're very good.""They are fabulous. They're prompt, polite, and they do a good job. We have used them for many years and have been very satisfied."
"They were fast and convenient.""They were fast and convenient."
"That they are reliable, on time, courteous, efficient, and just good to work with""For a number of years now they have been sending me tips about how fix things, and they send information which helps you try and avoid plumbing problems. These guys established credibility and their interest in serving the community by their communication."
"Jin Lee is very honest with his job, and he does research for you. He doesn't insist on fixing the job without you understanding what's wrong with it. He can save you a lot of money. He builds clientele by trust and quality.""I like the fact that he takes his time. He's not expensive. He will tell you how much the parts cost, and he will explain what he's charging you for. If you can't afford it, he will give you the option to do it a cheaper way. Every time I have a problem, I can call him, and he will come out or send someone else, 24 hours a day. He's very prompt. They're very good. They're a '20'. Jin Lee is very good and very honest. If he sees something more that needs to be done, he will explain it, and give you the option of getting a quote from him to do the work. He's not greedy. He will show you how to fix something so that you save money."
"They seem to be reliable, and their pricing seems to be in line.""They did a good job, and the pricing seemed fair."
"You can trust them. They're trustworthy.""I felt that I could trust them. I always felt that I could accept and absolutely trust what they said. There was no salesmanship involved. They were very professional. Their high level of performance makes me go back to them."
"I like them.""They usually show up pretty quickly, they get the job done quickly, and it's usually for an emergency."
"They are reasonable and easy to deal with.""They were on time."
"They came and fixed the clog in our sink. They were professional, quick, and their price was right.""The price was right. He was competent, and he knew what he was doing."
"They were really good, very competent, on time, and they offered a reasonable price. They paid attention to what they did, and they give good advice. I also liked the newsletter that had tips in it.""They seem very honest and competent."
"Very professional, timely, and they rectified the problem the first time.""Professionalism"
"Jin Lee was very charming when I first met him. I like the papers that he sends out. I would tell consumers that I trust them completely and that you can learn from them.""The ease of which they communicate, I understand them, and they show me how things work."
"He is responsive, he comes out quickly, and he makes me feel like he cares about fixing the problem. He is always there for me.""Their availability to respond, and they send birthday cards, reminders, and a newsletter. I have a magnet with their name and number on it."
"They are very prompt.""Their promptness"
"I have recommended them to several of my friends, and they are very responsive. They take care of things the same.""The fact that we can get a hold of them and don't have to wait for a call back, they offer immediate response. They are always receptive to us. We have used them for several years."
"Use them""Their expertise"
"They do a good job.""Everything is good. I am satisfied."
"They are professional, efficient, and they know what they are doing.""They tend to offer layman's advice, which is very helpful."
"They are a little bit expensive, but they do the job, and they do it correctly.""They stick with the job until it is finished. They have the right tools, so they don't have to come back. They do the job completely."
"Very professional, courteous, and they took care of everything.""Honesty and professionalism"
"They come on time, and they are very reliable. They get the work done in the time they say they will. You pay for them coming back, but it is worth it.""I've dealt with them for a long time, and I like them very much. When they can't do the job, they tell me. I think they are great plumbers."
"They are prompt and helpful in an emergency.""They were prompt and helpful in an emergency."
"They're reliable and do good work.""That they're predictable, we've been using them for many years, and they've always been reliable."
"I have done it before. I suggest they use them and everybody so far that I've told to use them has been happy with them. You know, they're really cool guys.""The quality of the service, how fast they come out, and they don't really try to get money from you. They're honest."
"I would tell them to use them.""They're quite efficient, they're clean, and they've always fixed the problem."
"I would tell them that they're very thorough, clean, considerate of their clients and their households, and definitely very reliable.""I felt like I could trust them. I didn't have to worry about them checking out what we had in the house. I knew they were there to do their job, and they did their job in a timely manner. They were thorough. They didn't just check the problem. They wanted to know what caused it. They worked with our schedule, and their price was reasonable and competitive with other plumbers. They're the best plumber that I've used."
"Their quality is very good, and their service technicians are good, but they're a little expensive.""I liked the fact that they did a good job and were very pleasant about it."
"I don't think I would talk about them, because I'll never use them again.""He solved my problem."
"They're very professional and efficient.""Mostly that they were efficient and didn't waste time"
"They're capable, they show up on time, and they get the job done.""They get the job done. I've used them for all sorts of interesting plumbing jobs."
"They are responsive.""They are easy to schedule an appointment with."
"They were quick and effective.""They're always there when I need them."
"No one can beat them.""Jin, the owner, is cheerful and communicative when answering the phone. The guys he sends out are all skilled and hardworking."
"They're very prompt and get the job done quickly. They keep you informed on what's happening.""They came in and didn't seem to have much problem. They were prompt, they came out quickly, and got the job done in no time."
"Reliable, and they get the job done.""They were actually on time."
"They completed the job that they said they would complete and the plumbing went very well.""Primarily, that they seem to have done a really good job. They were here when they said they would be and they worked efficiently."
"Their rates are fairly reasonable and they came out to my house quickly.""They showed up quickly."
"They show up when they say they will show up. They do a good job.""Their reliability"
"They are able to figure out what's wrong. I had another plumber who couldn't tell what was wrong. Smart Plumber figured out what was wrong and took care of it.""They solved the problem. When you have a plumbing problem, you want somebody to come and take care of it right away. They were able to do that on 2 occasions."
"I trust them, they do a good job, and they're very neat and clean.""They're very prompt. If they say that they'll be there at 7:00 PM, they are there at five minutes to 7:00, which is just wonderful. They were very good."
"It's a little costly.""They fixed the issue."
"The person who serviced our salon was very professional. I felt that their pricing was on target.""They were timely. It was easy to set up future appointments, and the gentleman who serviced our salon was very professional. So far, from what I've seen, they are much better than any other plumbing service that we have ever used at the salon. He cleaned up after himself, and he was very clean doing the job as well. I would not hesitate to use him in my home. If being Diamond Certified is a feather in their cap, I would be happy for them to have it."
"They're on time, very thorough, and they do a good job.""They always do a good job."
"Alex seemed to be a hard worker. He got right to the job, and he was good about explaining what he saw with his video line inspection. What he showed me was understandable, and he explained it nicely.""I was satisfied. Alex did a nice job. One of the reasons why I called them was that they were Diamond Certified. I liked that aspect of someone coming to our home to do a job."
"I would say that they're very good a catering to your needs. Their 24-hour house call is very convenient. I really appreciate it. They give a quick response.""They're very knowledgeable with what they're doing. I'm very happy with their service. They deserve to be Diamond Certified."
"I have recommended them to people. They are good plumbers that charge a reasonable price, and they are friendly.""Their responsiveness"
"They are courteous and competent.""They are courteous, polite, and they know what they are doing."
"They are good, and they come on time.""Their service is good, and their price is good too."
"They are reliable and proactive. I would recommend them to others.""The owner reminds me when to do the next service."
"They were on time, prompt, and they did their work. They also followed up.""I liked dealing with the owner. He was very informative."
"They are efficient with their work, and they try to accommodate their customer.""They are doing the best they can to fix the problem."
"Responsive, cost effective, and realistic""Responsive, they did what they said they would do, and they gave me long-term and short-term fixes. They gave me choices and options."
"They responded very quickly, and they had reasonable prices. I thought the quality of their work was good. He did a good job on some difficult things. His English was pretty good, but not great.""The prices were good."
"They seemed to be reliable. They're clean, and they're polite.""They cleaned up after themselves."
"They're reliable.""They did a good job and they solved the problem."
"They're very experienced and reputable.""When we encountered a minor issue, they took care of it very quickly and without hesitation."
"They're pretty reliable.""I think they come and they get the job done. It's nice how they come out within the same day of me calling them."
"I don't know. I'm happy.""They were there when they promised me and they fixed my problem."
"Make sure they have the right equipment when they come. They didn't have the right length part, and they had to wait for someone to bring it.""The response time was great."
"They are friendly and seem to know what they are doing.""I think they communicate well. The folks who come out talk about the plumbing situation and give good feedback."
"They know what they are doing. They do the work quickly.""I like the knowledge they have and their willingness to explain what they have to do."
"They do good work.""Price-wise, they are very fair."
"They seemed relatively reliable.""They fixed my problem."
"I would not actively indorse them, nor would I actively dissuade anyone from using them.""They were prompt. There was someone who worked for them before who I liked, but he is apparently no longer with them."
"If he tells you to have some work done, get a second opinion.""I think the quality of their work was very high. The work was great."
"I thought that their rates were a little high.""They were responsive."
"They were prompt and reliable.""That they turn up when they say they're going to. They seem to have enough capacity that they have been able to schedule someone to come out pretty quickly."
"I would tell them to see if Smart Plumbers & Rooters would be willing to do the work by the hour and not charge by the job.""I needed someone right away, so I called Smart Plumbers & Rooters a second time. I liked the quality of their work. Michael came out, and I thought he was fair. He did really good work, and he was knowledgeable. I felt very confident in Michael. He noticed that there was a problem with drains. I would use Michael again. He really knew what he was doing, and he is a very good plumber."
"They seemed to be responsible plumbers, and they were prompt. They had good curbside manners and were very pleasant. They were very professional. They were clean, and they left the job clean when they left.""They seemed to be responsible plumbers, and they were prompt. They had good curbside manners and were very pleasant. They were very professional. They were clean, and they left the job clean when they left. They were very good, and I would use them again. I think that they seem to be good folks."
"They are good in a pinch, and they have a fast response time.""Quick turnaround and a really competitive price"
"We asked them to give us the video of the inspection of the sewer lines, but they never delivered.""They were easy to reach."
"They are a family owned business.""I felt that I could trust them."
"That they're expensive""I can't particularly remember."
"Don't hire them. They charge an atrocious amount of money.""They did a good job, I guess. We won't hire them again because they're too expensive. "
"I wouldn't recommend them. Some of their guys don't know what they're doing, and I don't trust that. ""What was good is the fact that the work was done fast. They fixed the issues that they caused which were low quality, and made it okay quality."
"Don't ever have them do any outside work.""They were prompt and up to date on recent repairs. Their charges were reasonable."
"If they still have the new owner, I would not recommend them.""I had used them in the past. I had no problems with the previous owner. "