Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
December 2005
We declare that Smart Plumbers, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #789
(408) 247-2288

Smart Plumbers’ fully-stocked service trucks

Smart Plumbers, Inc. is a full-service plumbing firm that serves residential, commercial and industrial clients in Santa ClaraSan Mateo, and San Francisco Counties. The company’s main focus is installing and repairing drains, faucets, toilets, gas and water lines, garbage disposals, and water heaters, but it also handles excavation projects; offers hydro-jetting, trenchless pipe work and video line inspection; performs septic tank and leach field inspections and repairs; and installs waste water treatments.

When he decided to enter the plumbing industry, owner Jin Lee conducted exhaustive research on plumbing problems and their solutions, the industry’s code requirements, and the variety of available fixtures. Smart Plumbers’ website, www.smartplumber.com, offers a comprehensive summary of the information Mr. Lee has gathered.

Smart Plumbers is available seven days a week and offers 24-hour emergency service. The company guarantees its drain cleaning services for 90 days, and all installations carry a one-year warranty on parts and labor.

Company Philosophy

“The main reason for our prosperity is simple: We treat our customers right, and we make sure every job is done correctly, safely and up to code. We’re passionate about providing a superior level of customer service; it’s an achievement in which we take immense pride. Our work is designed to serve our customers best in the long run.”

Serving Santa Clara, San Mateo and San Francisco Counties including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno

Drain Cleaning
Faucets & Toilets
Gas & Water Lines
Garbage Disposals
Water Heaters
Excavation
Hydro-Jetting         
Trenchless Pipe Work     
Video Line Inspection

Findings based on statistically reliable research from 382 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 382

Diamond Certified Qualification

Based on 382 customer surveys, we declare
Smart Plumbers, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 789
Continuously qualified since December 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Yvette H. Verified Customer Name
"They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Smart Plumbers, Inc.
(408) 247-2288

24-Hour Service

Serving Santa Clara, San Mateo and San Francisco Counties including San Jose, Sunnyvale, Mountain View, Daly City, Redwood City and San Bruno

Jin Lee, Owner
980701
Liability Insurance, Workers' Compensation
Drain Cleaning, Faucets & Toilets, Gas & Water Lines, Garbage Disposals, Water Heaters, Excavation, Hydro-Jetting, Trenchless Pipe Work, Video Line Inspection
Santa Clara Plumbing

Photo & Video Gallery

Survey Responses For

Smart Plumbers, Inc.

Smart Plumbers, Inc.: Average 9 out of 10 based on 382 unique customer surveys of customer satisfaction.
Yvette H. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're very reliable and very honest. They've always done a good job done for me quickly."

"They came out, they delivered, and they did it nicely. I've never felt like I was being overcharged or that they were taking longer than they needed to. It was very straightforward."

Anna B. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very experienced and very patient"

"The guy who came out, I wish I could remember his name, he was very friendly and patient. Throughout the process he was explaining in detail what the problem was and what needed to be done to fix it, and then he told us the prices."

James D. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're worth looking into"

"They were punctual."

Jack W. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a great company. They're very professional and also very neat."

"Everything, I had some emergency stuff that I needed done, and they came out and did it really quickly. They just showed up, did the job and left really quickly. I really like them, and I've been using them ever since. I love them really. They're a good company. They're very on time, convenient, cordial, just very friendly people. They do good work."

Chuck B. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good."

"They were prompt and very polite."

Rebacca A. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That it's a independently owned business, and the people who work there are smart about plumbing, well informed, and friendly."

"I guess that they explain everything, so when they make changes, I feel like they're reasonable changes. I don't feel like they're unreasonable, because they're well explained. I think they're great."

Kevin G. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they were very knowledgeable"

"They were fast."

Abby A. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They show up when they say they're going to, and they never let us down."

Chester H. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're smart, they know their business, and the service they provide is number one to them."

"I really like these guys. They're on time and their prices are reasonable."

Claudia K. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they're prompt, responsive, and competent."

"They come out quickly when I'm in need of their services. They're timely, honest, and detailed."

Cristine W. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They accomplished what we needed them to do."

"They just came in and did their job, and our problem disappeared."

Dorin P. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very knowledgeable."

"They were prompt and professional. They did what they promised they would do and I'm satisfied."

Jeremy J. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say they're excellent, but they're not cheap. "

"They're good. They're professional and I trust them."

Jill A. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They respond promptly, they're competent, they do a professional job, and they don't overcharge."

"Their responsiveness"

Jo M. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're super punctual and responsive to the problem. They always take care of it."

"Every technician at Smart Plumbers whom I've met, has been willing to explain what is going on and what preventative measures I can take to not have the problem again. They're all very polite, respectful, and professional."

Joyce P. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm satisfied and I would recommend them."

"Probably the fact that they're timely, thorough, and easy to get in touch with"

Judith R. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were pretty responsive in getting out here. I didn't have to wait a long time for them."

"We had a problem with our water heater. One of the copper valves on it was leaking, they fixed it, and made it work much better. "

Karen B. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I never have any problems making an appointment quickly. I always call them for any kind of emergency. Everyone who comes has been polite, and the job gets done quickly."

"Just that they get the job done in a timely manner, I've always been very impressed with them."

Larry D. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended Smart Plumbers several times, and I will continue to do so."

"They show up on time, they know what they're doing, and they diagnose the problem correctly. They're competitive in their pricing, they're honest, and pretty straightforward."

Pat C. Verified Smart Plumbers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say how they're very helpful, communicative, and knowledgeable."

"Robert, the man who was sent out to do the job, was fantastic. He was professional, personable, careful, and he did everything that I asked of him. He's the real deal."