Diamond Certified Company Report

Smart Energy Solutions

Diamond Certified Company Report

Smart Energy Solutions

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 62 VERIFIED CUSTOMERS i

C.B.R.

VERIFIED Smart Energy Solutions CUSTOMER

1 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great service.

They have friendly customer service. They're very helpful, professional, nice, and they're good guys.

Q.H.

VERIFIED Smart Energy Solutions CUSTOMER

2 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're courteous, prompt, and have provided good quality.

I like their availability. I can call Dmitry at 8:00 PM at night, and he answers my questions.

J.G.

VERIFIED Smart Energy Solutions CUSTOMER

3 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're prompt, responsive, and provide great service.

I liked their timeliness and that they kept me in the loop.

Read All 62 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Michael Easley, Bay Area Sales Director

Smart Energy Solutions provides and installs energy-efficient windows, doors, HVAC systems, siding, insulation, and other products designed to reduce household energy consumption for residential clients throughout the Bay Area. The company works closely with its customers to determine which products will meet their specific energy needs, and it offers a variety of payment methods and financing options for their convenience.

Sales Director Michael Easley says Smart Energy Solutions’ ability to handle every phase of its clients’ projects has been a crucial aspect of its success. “The fact that we’re able to install the products we sell means our customers don’t have to hire multiple companies, which they really appreciate. It also means we can offer better prices and maintain higher levels of quality control.”

Smart Energy Solutions communicates with its clients throughout each step of their projects so they know exactly what to expect. “If a product doesn’t come in on schedule, for example, we’ll let the customer know ahead of time so they can stay up-to-date on the job’s progress,” says Mr. Easley. “Staying on top of our communication is the best way to make sure everyone is on the same page.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Smart Energy Solutions

Service AREA

The Bay Area

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SERVICES PERFORMED

Window Installation
Doors
Window Coverings
Solar Systems
Heating & Cooling Systems
Fiber & Vinyl Siding 

BRANDS Supported
  • Trane

  • Milgard

  • James Hardie

  • Weather Shield Windows and Doors

  • SolarWorld

  • Ply Gem

  • All Weather Architectural Aluminum

  • Prodigy

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Smart Energy Solutions

Company Profile

Smart Energy Solutions provides and installs energy-efficient windows, doors, HVAC systems, siding, insulation, and other products designed to reduce household energy consumption for residential clients throughout the Bay Area. The company works closely with its customers to determine which products will meet their specific energy needs, and it offers a variety of payment methods and financing options for their convenience.

Sales Director Michael Easley says Smart Energy Solutions’ ability to handle every phase of its clients’ projects has been a crucial aspect of its success. “The fact that we’re able to install the products we sell means our customers don’t have to hire multiple companies, which they really appreciate. It also means we can offer better prices and maintain higher levels of quality control.”

Smart Energy Solutions communicates with its clients throughout each step of their projects so they know exactly what to expect. “If a product doesn’t come in on schedule, for example, we’ll let the customer know ahead of time so they can stay up-to-date on the job’s progress,” says Mr. Easley. “Staying on top of our communication is the best way to make sure everyone is on the same page.”

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Company Philosophy

"Our goal is to make our clients' homes as energy-efficient as possible, so we take the time to educate them about their options and help them find products that best suit their needs. Our customers are very important to us, and we show a strong commitment to their satisfaction in everything we do."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window companies that have earned the prestigious Diamond Certified award. Smart Energy Solutions believes the way to achieve high levels of customer satisfaction is to combine three crucial elements: quality products, excellent installations and protective guarantees. “We represent everything that homeowners want from a window contractor,” says Sales Director Michael Easley. “We only install high-quality materials and use industry-best installation methods, and we back every purchase with a five-year warranty. Also, since we’re a certified Milgard dealer, our products come with better pricing and manufacturers’ warranties than most companies can provide.”

Smart Energy Solutions has been providing and installing energy-efficient windows, doors, HVAC systems, siding, insulation, and other products designed to reduce household energy consumption for residential clients throughout the Bay Area since 2003. The company takes a collaborative approach to helping its customers find products that meet their specific energy needs, and it offers numerous payment methods and financing options for their convenience.

Unlike window companies that use subcontractors for their installations and require their customers to pay steep markups as a result, Smart Energy Solutions utilizes its various contractors’ licenses to handle every step of the window process. “Most window companies sell products and outsource the construction work, but we’re a contracting firm that sells windows, which is very beneficial for our clients,” says CEO Dmitry Vakulchik. “Since they deal directly with us the entire time, they’re often able to save 30 to 40 percent on the overall cost of their projects.”

Another distinguishing feature of Smart Energy Solutions is its comprehensive approach to the window installation process, which includes showing clients samples of their options, carefully measuring their homes to ensure thoughtful placement and providing clear communication every step of the way. “For us, it’s as simple as explaining exactly what we’re going to do so there are never surprises during any part of the job,” says Mr. Vakulchik. “We know our clients expect to receive high-quality work, and that’s exactly what we deliver.”

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Industry Info

If you think triple-pane windows are only worthwhile for homeowners who live in cold, blustery locales, you might be interested to learn that houses in warmer locations can benefit as well. “Actually, triple-pane windows have even bigger effects in warmer areas,” says Michael Easley, sales director of Smart Energy Solutions in West Sacramento. “When sunlight hits windows, the rays penetrate the glass and heat comes through. Double-pane glass can keep out a certain amount of heat, but if you add another chamber, you’ll get a much higher heat resistance and better results when it comes to keeping your home cool.”

Triple-pane benefits
Triple-pane windows have three panes of glass and two spacers, which give them an extra level of protection against the elements. Mr. Easley says that little bit of glass and air/gas between the panes can have a big impact on your indoor comfort level and energy bills. “Windows fight heat that tries to come through, so the more efficient your windows are, the less your air conditioner will have to work, which means lower energy bills. You can also count on your home being quieter—the extra pane helps block sound waves from outside noises like traffic and voices.”

Another benefit is that your home will remain current when California energy efficiency requirements change. “As efficiency standards become stricter, homes become outdated, so if you install dual-pane windows today, your home might be out-of-date in the next few years,” explains Smart Energy Solutions co-owner Dmitry Vakulchik. “If your friends and neighbors have triple-pane windows and you’re stuck with double-pane windows, they’ll seem old even if they’re relatively new.”

Will it cost more?
The price increase between single- and double-pane windows is about 50 percent, but you won’t pay that much if you upgrade from double- to triple-pane. “Depending on the windows you choose, you’ll only pay 10 or 15 percent more, which isn’t a lot considering how much long-term savings and comfort you get,” says Mr. Vakulchik. “Add manufacturer incentives, dealer rebates, and energy efficiency tax breaks and your windows might even end up paying for themselves.”

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Frequently Asked Questions

Q: How long will it take to complete my job?

A: It depends on a lot of factors, but once we determine the extent of the work, we’ll be able to provide you with a realistic timeline so you know what to expect.

Q: How will your relationships with manufacturers benefit my project?

A: We deal with manufacturers all the time, so they consider us important clients and work hard to deliver our materials on time, which allows us to focus on completing the job to your total satisfaction.

Q: Can I see examples of work that you’ve done?

A: Yes, we can show you ‘before and after’ photos of our recent projects, and we can even put you in touch with past clients who live near you so you can see our work in person.

Q: Will you protect my landscaping while you’re installing my new windows, doors or siding?

A: Absolutely. We take pictures of every jobsite so we can plan how to work without harming nearby trees and other landscaping features. For trees, we put a tarp over the branches and pull them back to keep them from getting broken or injured while we’re installing windows.

Q: Do you provide warranties on your work and products?

A: Yes. We only install products that come from a factory that stands behind its warranties. That way, if there’s ever a problem, our clients are protected. We always stand behind our installations, and if there’s an issue with our workmanship, we’ll be there to take care of it. If it’s a manufacturer issue, we’ll handle all the documentation and make sure your warranty claim is filed correctly.

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SELECTED PHOTOS FROM Smart Energy Solutions

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Michael Easley

Expert CONTRIBUTOR PROFILE
  • Michael Easley is sales director at Smart Energy Solutions, a Diamond Certified company. He can be reached at (925) 350-6446 or by email.

Michael Easley: Energy Smart

By James Florence, Diamond Certified Resource Reporter

WEST SACRAMENTO — Like many software engineers, Michael Easley’s career path was thrown off track when the late ’90s dot-com bubble unexpectedly burst. Fortunately, he was able to find a second livelihood that actually improved upon his first. “When I lost my job as a software engineer, it left me wondering what to do next,” he remembers. “On a whim, I answered a Craigslist ad for an HVAC company, which, as it turned out, was located right near where I lived. I ended up getting hired, and over the next few years, the owner taught me everything there was to know about the heating and air conditioning industry. That’s where it all started for me.”

Michael went on to work for a number of businesses and contractors, during which time he made several professional acquaintances, one of which led to a major opportunity. “At one point, I met Dmitriy Vakulchik, who was doing window installations, and was impressed by his enthusiasm, work ethic, and humble attitude,” he recounts. “About five years into our professional relationship, he told me he was looking to take his company to the next level, so I offered to partner with him and help make it happen.”

Today, as sales director of Smart Energy Solutions, Michael says his favorite part of his job is interacting with customers and solving their energy efficiency problems. “I like meeting people and finding solutions to their problems. Sometimes, I’ll crawl around and investigate places where no one has ever been, just to figure out what’s causing a particular issue. It’s very rewarding work and I love what I do.”

Born and raised in San Jose, Michael currently resides in Antioch with his wife, Evelyn, and their two daughters, Brianna and Bridgette. When he’s not working, he enjoys taking advantage of the lush and diverse Bay Area landscape. “I like getting out and exploring the Bay Area, especially hiking on different nature trails.” Michael also enjoys relaxing at home and spending time with his family.

When asked the first thing he’d do if he were to retire tomorrow, Michael says he’d head for a tropical locale. “I’d probably take my family on a trip to someplace we haven’t been before—preferably somewhere with a beach where I could sit and relax.”

Ask Me Anything!

Q: Music or talk radio?
A: Talk radio. I listen to sports talk pretty much all day.

Q: What are your favorite sports teams?
A: The Golden State Warriors and the Oakland A’s.

Q: What’s your favorite TV show?
A: “Modern Family.” I really like Ed O’Neill—I feel like I could watch that guy all day.

Q: What’s the best gift you’ve ever received?
A: My daughters.

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Expert articles
  • 2 Cutting-Edge Products for Your Home Exterior

    WEST SACRAMENTO — Traditionally, most residential home exteriors consist of painted wood siding (or, in some cases, stucco). However, thanks to recent innovations in home construction technology, there are now products available that improve upon these conventional materials.

    Fiber cement siding
    An alternative to traditional wood siding, fiber cement siding bears the appearance of wood while providing a superior level of performance. Because it’s noncombustible, impervious to moisture and doesn’t attract termites, fiber cement eliminates many of the common issues experienced with wood siding. Furthermore, its performance is guaranteed, with manufacturers like James Hardie offering warranties of up to 30 years.

    COOLWALL® exterior coating
    COOLWALL exterior coating is an alternative to painting your home exterior. This product has a couple of unique attributes that differentiate it from conventional paint. One is its superior water resistance, which stops exterior water from penetrating and allows any vapors or moisture that build up behind the coating to escape. COOLWALL is also heat-resistant: it reflects infrared energy from the sun and reduces indoor temperatures. In addition to these performance attributes, COOLWALL is available in a wide range of colors and textures, and it can be applied to a variety of exterior surface types.

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Expert video tip

Video: Cool Wall Technology

Complete Video Transcription:

WEST SACRAMENTO — Host, Sarah Rutan: The next time your house needs to be painted, consider maximizing weather-ability with a cutting-edge product known as “COOLWALL.” Today we’re in West Sacramento with Diamond Certified Expert Contributor Michael Easley of Smart Energy Solutions to learn more.

Diamond Certified Expert Contributor, Michael Easley: Hi. I’m Michael. I’m here to talk to you about a product called COOLWALL. It’s an alternative to painting. The product has two parts. It has a coating process, and it has the actual paint that goes over the coating. What this product does is it eliminates two things. It eliminates the moisture buildup from behind the product to allowing it to escape. And it’s protecting your home for the lifetime of the product. Let me show you.

The product is completely waterproof. So, as the water sits on top of it, the water cannot penetrate it. But as the vapors build up behind it as you take showers and do things within the home – as vapors try to escape, they can escape through the product. So, it’s a very unique product in that sense. The other unique thing about the product is the temperatures. The temperature swings can happen between up to 40 degrees on the side of your home. Let me show you.

I so happen to have a demonstration of a product here that’s been under a heat lamp. We’re seeing the non-COOLWALL side at close to 159 degrees. As we swing it over to the COOLWALL side, it made quite a bit of a temperature swing. The product comes in different textures. You have a smooth texture, and you have somewhat of a stucco texture that you could put on. The product can go over multiple different things, like your tiles. It can go over different parts of siding. And it comes in a variety of colors.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Smart Energy Solutions WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.ca-ses.com
Diamond Certified RATINGS ON Smart Energy Solutions
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 62 VERIFIED CUSTOMERS i
Smart Energy Solutions : Average 9.7 out of 10 based on 62 unique customer surveys of customer satisfaction.

C.B.R.

VERIFIED Smart Energy Solutions CUSTOMER

1 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great service.

They have friendly customer service. They're very helpful, professional, nice, and they're good guys.

J.G.

VERIFIED Smart Energy Solutions CUSTOMER

2 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're prompt, responsive, and provide great service.

I liked their timeliness and that they kept me in the loop.

Q.H.

VERIFIED Smart Energy Solutions CUSTOMER

3 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're courteous, prompt, and have provided good quality.

I like their availability. I can call Dmitry at 8:00 PM at night, and he answers my questions.

Chuck B.

VERIFIED Smart Energy Solutions CUSTOMER

4 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job. I would recommend them to anyone.

I like that they followed through with everything, and that they did everything they said they would do.

Alan B.

VERIFIED Smart Energy Solutions CUSTOMER

5 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

To absolutely use them

They're prompt, and they get their work done quickly.

Alex D.

VERIFIED Smart Energy Solutions CUSTOMER

6 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the window and the customer service, I placed an order, and they delivered it quickly. They returned my messages.

They're very easy to work with. I placed an order, and they gave me quote. Their system works for me.

Alex G.

VERIFIED Smart Energy Solutions CUSTOMER

7 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommend then to all of my clients, and they just love them. Sacramento Windows keeps growing and growing, and they're doing an excellent job.

I love this company. They do excellent work, they're on time, and they have super prices. I've been using them for two years. They're accommodating, fast, and reliable. I can call them at any time, and they either answer or call back immediately.

Allan M.

VERIFIED Smart Energy Solutions CUSTOMER

8 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're timely, they give a fair price, and they provide good service. There's no nonsense there.

They're timely. They come in, get it done, and they're easy to reach.

Jackson

VERIFIED Smart Energy Solutions CUSTOMER

9 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm not sure. They have a real interest in customer satisfaction, and they stand behind their products.

Their prompt and friendly service

Jack V.

VERIFIED Smart Energy Solutions CUSTOMER

10 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They stand by their word. They're on time with orders.

I've never had any problems with them. I've always used them. I like that whenever I'm in a situation they'll come out and guide me through things, and they offer delivery. It's just overall good. You're not just buying the product, but you're also paying for the person to know what they are doing.

Anita D.

VERIFIED Smart Energy Solutions CUSTOMER

11 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional.

They're responsive. Anytime I need something, they cater to my needs. I've never had a problem with them. They do their job well. I'm satisfied.

Anton M.

VERIFIED Smart Energy Solutions CUSTOMER

12 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best company in the Bay Area. I've been going to them for a couple of years.

They're fast, convenient, competitively priced, and professional.

Jayden B.

VERIFIED Smart Energy Solutions CUSTOMER

13 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, efficient, responsible, and they pay attention to detail.

They don't cut corners. They do more than what they say they're going to do. They go out of their way to satisfy their customers.

Brian M.

VERIFIED Smart Energy Solutions CUSTOMER

14 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fast, and they get the job done.

I like how quick they are.

Caitin E.

VERIFIED Smart Energy Solutions CUSTOMER

15 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything was done efficiently and very clean.

Just how fast everything was done, I was really happy.

Daniel N.

VERIFIED Smart Energy Solutions CUSTOMER

16 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They have superior customer service. Delivery, installation, and everything overall, was clean and professional.

I liked the turnaround time, and they were very informative.

David C.

VERIFIED Smart Energy Solutions CUSTOMER

17 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were personable and explained everything in detail. They're pretty good.

Eric N.

VERIFIED Smart Energy Solutions CUSTOMER

18 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

Fair prices and quick service

I use them all the time. They're great. They're easy to get in touch with, and they do what they say they're going to do.

Frank B.

VERIFIED Smart Energy Solutions CUSTOMER

19 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very focused on getting in and getting the job done. They provided good quality of work, and they cleaned up after the installation. They also followed up and even triple checked with me to make sure I was satisfied.

Their honesty and forthrightness, they pointed out other things that were wrong and that needed to be tended to. They were just totally aware of the whole home and roofing. They're very knowledgeable about their work and customer satisfaction. They want to do quality work. They went out of their way. I was very impressed.

Gary S.

VERIFIED Smart Energy Solutions CUSTOMER

20 of 62

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been going there for years. I have no complaints. They're reliable

I liked their knowledge and their timeliness. They have good customer service. Whenever I call, they return my calls and answer my questions.

Read All 62 Survey Responses at Ratings View