Diamond Certified Company Report

Site for Sore Eyes – Napa

Diamond Certified Company Report

Site for Sore Eyes – Napa

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 625 VERIFIED CUSTOMERS i

Ishanee K.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

1 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half.

It was great and now I only want to go to them.

Charel L.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

2 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection.

They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase.

Jasvinderjit B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

3 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got great customer service. All my questions were answered and I was very happy with the service.

The people out front really helped me out since it was my first time getting glasses.

Read All 625 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Site for Sore Eyes – Napa provides a complete range of eye care services for all types of customers at its Napa facility. The company’s Sterling VisionCare® optometrists utilize cutting-edge equipment to perform routine eye exams, fit customers with glasses and contact lenses, repair and adjust glasses, and more.

Site for Sore Eyes – Napa’s onsite lab allows it to provide same-day service, and its facility features a comprehensive collection of eyewear, sunglasses, ophthalmic lenses, and contact lenses for both children and adults. To ensure its customers’ complete satisfaction, the company accepts most vision care insurance plans and backs every eyewear purchase with a 30-day satisfaction guarantee.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Site for Sore Eyes – Napa

COMPANY CONTACT
Service AREA
SERVICES PERFORMED

Eye Examinations & Contact Lens Fittings Available By Sterling VisionCare
Contact Lenses
Eyeglasses

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Site for Sore Eyes – Napa

Company Profile

Site for Sore Eyes – Napa provides a complete range of eye care services for all types of customers at its Napa facility. The company’s Sterling VisionCare® optometrists utilize cutting-edge equipment to perform routine eye exams, fit customers with glasses and contact lenses, repair and adjust glasses, and more.

Site for Sore Eyes – Napa’s onsite lab allows it to provide same-day service, and its facility features a comprehensive collection of eyewear, sunglasses, ophthalmic lenses, and contact lenses for both children and adults. To ensure its customers’ complete satisfaction, the company accepts most vision care insurance plans and backs every eyewear purchase with a 30-day satisfaction guarantee.

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Company Philosophy

“Our motto and philosophy is, ‘Beyond 20/20.’ We strive to always exceed our customers’ expectations—word of mouth is our main source of business, so every client is a walking referral. Ultimately, we strive to give them a little extra so they choose and recommend us over our competition.”

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Comparative Summary

Site For Sore Eyes – Napa aims to provide quality eyewear, fast and courteous service, and value for its Napa and Sonoma County customers. “We have an eclectic, broad selection of eyeglasses, contact lenses and accessories,” says owner Nick Saab, “and we feature designer and non-designer eyewear brands.” The company’s onsite lab can provide same-day service for most work, and an onsite optometrist is available seven days a week through Sterling VisionCare.

If a customer already has a prescription, Site For Sore Eyes’ opticians can fit, sell and adjust new eyewear from its existing stock. When preferred, custom orders can be made onsite or by telephone, and most orders can be completed within one week or less. The company also offers standard and specialized lenses.

Site For Sore Eyes – Napa accepts or coordinates claims for most vision insurance plans, and a simple financing plan is available to qualified buyers through CareCredit. The company also offers existing customers free basic parts and adjustments for their existing eyewear. “We always have daily or weekly offers as well,” adds Mr. Saab, “and we provide a 30-day satisfaction guarantee or exchange with every purchase.”

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Industry Info

Select an eyewear and vision examination provider based on your individual needs.

A vision examination is one part of basic vision care; selecting corrective eyewear, such as glasses and contact lenses, is another. Choosing an eye care professional should solely depend on the needs of the patient, but it’s often driven by ease of insurance billing and claims administration.

When looking for a vision care company, make sure the people helping you are well informed. Experience and knowledge are critical to selecting safe and comfortable eyewear or contact lenses. Several major retail chains have rigorous training requirements for opticians and affiliated optometrists.

Ophthalmologists are medical doctors concerned with the anatomy, physiology and diseases of the eye, while optometrists are health care providers trained to address vision problems and care. The latter are allowed to recommend additional care and vision correction—most people think of optometrists when they go for an eye examination. In many cases, optometrists also sell corrective eyewear and contact lenses. Opticians are generally sales professionals trained to design, select, fit and disperse corrective eyewear. Most optometric offices and major retail eyewear stores staff opticians as well.

Look for a professional eyewear dispenser that’s both knowledgeable about the industry and versed in its technological advancements. Also consider the level of ongoing customer service it offers after a purchase and its selection of popular, boutique or innovative brands.

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Frequently Asked Questions

Q: Do you accept vision insurance?
A: “Yes. We accept most insurance plans for processing claims.” 

Q: How fast can I get glasses?
A: “Typically, we can have new glasses ready the same day if a customer calls in first. We can order the majority of styles and expedite special orders even if we don’t carry them in our regular stock. Special orders can be completed within one week or less.”

Q: Do you have an eye doctor available for examinations?
A: “Yes.”

Q: Do you offer all types of lenses?
A: “Yes. We offer the latest in lens technology.”

Q: Can you grind lenses?
A: “Yes, we have an onsite lab and use state-of-the-art equipment for grinding and making lenses.”

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SELECTED PHOTOS FROM Site for Sore Eyes – Napa

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  • Site for Sore Eyes – Napa SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Site for Sore Eyes – Napa
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 625 VERIFIED CUSTOMERS i
Site for Sore Eyes – Napa : Average 8.4 out of 10 based on 625 unique customer surveys of customer satisfaction.

Ishanee K.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

1 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half.

It was great and now I only want to go to them.

Charel L.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

2 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection.

They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase.

Jasvinderjit B.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

3 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got great customer service. All my questions were answered and I was very happy with the service.

The people out front really helped me out since it was my first time getting glasses.

Sakthivel G.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

4 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is one person who works there, I forgot her name, but she has been extremely diligent, and supportive.

They explain various options without trying to sell anything, which helps me make the best choice.

Patricia V.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

5 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good, and my son was very happy with his glasses.

I like that they were personable, clean, and quick.

Marie T.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

6 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say go to them because Belinda is the best.

They accommodated my appointment schedule and the staff was very friendly.

Darcy H.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

7 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good value.

They're convenient and very helpful.

John G.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

8 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They helped me out when I broke my glasses and it surprised me that they had the same exact frame and style as my old ones.

The courtesy of the people there, they were very willing to help me out.

Stephanie C.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

9 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very prompt, super helpful, and friendly. I was able to get my contacts in about a week, which was great.

The quick turnaround

Shon M.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

10 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good service and a variety of sunglasses.

I liked the level of service they gave me.

Andre O.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

11 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good selection and friendly customer service.

My son likes his frames.

Andrea T.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

12 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a definite go-to place. I wouldn't get my glasses anywhere else.

I like their customer service and the quality of the selection of frames that they have.

Ella D.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

13 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really helpful, and they will tell you what type of eye glasses are fit for you.

It is very convenient.

Claire W.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

14 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a good variety of frames, which I liked, and they were very fast.

The variety of frames

Gabriel T.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

15 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a pretty good experience.

I liked the service. They were helpful.

Jaime P.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

16 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were pretty helpful with the product that I wanted.

Their service was pretty quick.

Elizabeth J.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

17 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service is unmatched. I've never seen customer service as good as they have at Site for Sore Eyes. Tisha was so great. She was very helpful.

I like the quality of my glasses and the customer service. They listened to what we needed. They were very nice, kind, understanding, and they didn't rush us. I got three pairs of glasses from them.

Jesus G.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

18 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's easy, convenient, and close to my house. They're pretty friendly and helpful.

I like the location. It's close by my house and parking is easy in the mall.

Jon N.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

19 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fine.

I liked that they were very timely.

Kurt L.

VERIFIED Site for Sore Eyes – Napa CUSTOMER

20 of 625

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took care of me.

I liked that I got the glasses that I wanted.

Read All 625 Survey Responses at Ratings View