Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
January 2011
We declare that Simply Superior Auto Body HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1712
(925) 398-3605
2110 Market Street
Concord, CA 94520
Jennifer and Rich Lezcano are owners of Simply Superior Auto Body.

Simply Superior Auto Body provides a wide range of collision repair and restoration services for all types of vehicles (with a special focus on Lexus and other fine imports) at its Concord facility. The company is experienced in all aspects of body repair, from welding and adhesive bonding to fastening and painting. It utilizes a variety of state-of-the-art equipment, including a laser measuring system that straightens frames to their factory specifications.

Owner/CEO Rich Lezcano has been working in the auto body repair industry for more than 20 years. He attributes Simply Superior Auto Body’s success to its long-term employees and status as an independent shop. “When an auto body shop has a direct affiliation with an insurance company, it tends to lose sight of its real customers,” says Mr. Lezcano. “That’s a conflict we can’t abide by.”

Simply Superior Auto Body exclusively uses waterborne paint made by Auto Color, an industry leader that is part of the PPG Industries line. In addition to allowing for high-quality color matching and clear coating, the paint is environmentally friendly and meets all necessary air quality requirements.

Company Philosophy

“We’re a customer shop, not an insurance shop, and we take great pride in the quality of our work. More than half of our employees have been here for more than 10 years, and we expect the absolute best from them. Our goal is to exceed factory quality on every repair, and that level of dedication really resonates with our customers. We’re here to act as their advocates and help them return to the road as soon as possible.”

Serving all of Contra Costa County including Pittsburg, Antioch, Brentwood, Richmond, Concord, Walnut Creek, Maltby, Vine Hill, Danville and Pinole.

Collision Repair
Restoration Work
Paint
Frame Straightening
Unibody Repair

3M
Dataliner
PPG

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair companies that have earned the prestigious Diamond Certified award. For Simply Superior Auto Body, achieving a high level of customer satisfaction is a direct result of its approach to dealing with customers’ insurance companies—even though the company works...

Frequently Asked Questions

Q: Will you work with any insurance company?
A: "Yes. We work with any insurance company, but we don’t work for them—we work for you. We’ll facilitate the insurance payment and be your advocate in the process to ensure your insurance company pays to have your car repaired properly."
Q: Do I have to go to the auto body shop my insurance company recommends?
A: "No. By California law, your insurance company has to work with whatever licensed auto body shop you choose. Choosing a direct-repair facility can be problematic, because sometimes those shops cater to insurance companies because of the busin...
Q: Do you use original equipment manufacturer (OEM) parts?
A: "Yes, but not all insurance policies will pay for factory parts. Depending on your insurance, you may be liable to pay the difference in price."

Map

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Industry Info

Being prepared for the auto body repair process can save you time and money.
If you’ve been in an accident and need to have your vehicle’s body repaired, it pays to be as diligent in choosing a shop as you were when you purchased your vehicle in the first place. Consider the following tips for minimizing risk and effectively...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Simply Superior Auto Body
has passed all rating steps and has earned
The Diamond Certified Award
No. 1712
Continuously qualified since January 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Al B. Verified Customer Name
"Everything, the quality, and the car was ready when they said it would be."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Simply Superior Auto Body
2110 Market Street
Concord, CA 94520
(925) 398-3605
(925) 680-6961 fax
DCID9256806946

Mon – Fri: 7:30am – 5pm
Sat: By Appointment 

Serving all of Contra Costa County including Pittsburg, Antioch, Brentwood, Richmond, Concord, Walnut Creek, Maltby, Vine Hill, Danville and Pinole.

Rich Lezcano, Owner
18
6
251858
Liability Insurance, Workers' Compensation
1981
Collision Repair, Restoration Work, Paint, Frame Straightening, Unibody Repair
3M, Dataliner, PPG
800
Owners of Personal and Commercial Vehicles
Lifetime Warranty on Workmanship
Contra Costa Auto Body

Photo & Video Gallery

Survey Responses For

Simply Superior Auto Body

Simply Superior Auto Body: Average 9.6 out of 10 based on 200 unique customer surveys of customer satisfaction.
Al B. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good guys."

"Everything, the quality, and the car was ready when they said it would be."

Anna P. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They'll take care of you."

"They walked me through the entire process and educated me along the way. They had no problem explaining the various options that I had available, so I could make an informed decision. They were very honest, very thorough, and they really helped me out."

Anthony V. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a quality job for a fair price."

"I thought the quality of their work was great."

Ashley H. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really nice, and I got exactly what I paid for."

"They finished working on my car pretty quickly."

Bryce F. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional, and the quality of their work is superior. They're very quick with the repairs."

"I liked the quality of the work that they did. "

Dennis F. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took care of me, and I got exactly what I wanted. The price was right."

"Their professionalism"

Lucas S. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent, quick, and very knowledgeable."

"Just their quality of work"

Frank M. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good."

"They are very efficient."

Gary C. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is a trusted advisor."

"Just their quality of work, and they get the job turned around efficiently."

Gary W. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I drove over 500 miles to have him work on my truck."

"They just do good work, and they stand behind their work."

Jennifer S. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, and they were able to give me a quote. They met their deadline."

"Their professionalism"

Jose V. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a pretty good job with my car, and I would recommend them."

"They are professional."

Karen L. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They went above and beyond, and they did more work than they had to do."

"Rich is wonderful. They did a fabulous job."

Kari A. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, they were very efficient, and they had very good quality."

"Rich was really good about letting me know what was going on with my car, and he had good communication."

Katherine R. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work is excellent and efficient. The owner gives personal attention."

"The quality of the work and the personal attention"

Kevin H. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The front office was very courteous and efficient. They fixed what they were supposed to fix. They were recommended by my insurance company."

"They had the vehicle done when they said they would have it done."

Marco D. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good body work."

"They are just great. I have been going there for a while."

Maria W. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"On time and on budget"

"They were competitive, and their quality was good."

Richard S. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. They do good quality and fast work. He went out of his way to help me."

"I would give them a '10+'. I liked the speed of the service."

Sam P. Verified Simply Superior Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and efficient"

"They did what they were supposed to do at time they were supposed to do it and for the price they were supposed to do it for."