Simply Superior Auto Body

Simply Superior Auto Body: Average 9.8 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Alexander C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took the time to explain things. The people are really nice. They seem to know what they are doing, and they take pride in their work. The work was really good."

Al M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are simply superior."

Angela B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very accommodating, and they work around your schedule. They do everything well."

Anna P. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attentiveness, I have actually taken my car there several times, because they are so good."

Art F. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seem to do a very good job. There is never any concern when I get my car back that the work has been done very well."

Barbie B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, I liked that they were very responsive. They did an excellent job on my car. They take care of their customers."

Bill D. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were extremely thorough. They recommended really good things that we didn't even know existed."

Bill J. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We found nothing more than excellence. We were very happy with them. "

Brook B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their service was good. The guy I talked to was straightforward and he delivered. His name is Rich Lezcano. I did not have any problems with them. I had confidence in the service they were providing, because I felt it was not shady or anything."

Burt B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They told me what was going on and how long it would take. They told me what the issues were. They did a great job. I thought they handled all of the paperwork well."

Carla C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the owner. Their customer service was really good. The woman there, I don't know if she was their secretary, but she was really nice as well."

C.N. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich, the owner, was very approachable. I could really tell that he was letting me know what my options were, as far as educating me about what was going on."

Craig A. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer service, Rich and Mona are really good. "

Cyndie G. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very personable, and even though we got off on the wrong foot, he made it up to me by making it right."

Debbie C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very attentive, responsive, and they did quality work. I had one minor issue, but they fixed it with no problem, no hassle."

Deborah B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very good technically. They were easy to work with. They showed me things that were repaired incorrectly during previous work, which was very helpful."

Dennis J. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They delivered what they promised."

Devon W. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their work, flawless work"

Diana C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the work, they did it well, and they were clear about it. "

Donald Z. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, they did a quality job, and that's it."

E.S. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, they were really helpful with what needed to be done. "

Elizabeth E. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the work that they did on my car and how I can tell that my car looks nicer than what it looked like before."

Eugene D. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the professional job they did on my car. Unfortunately, I have had to take my new car in twice in less than a year, but the paint match and everything has been perfect. It looks just like new. The car came back clean and was ready when they said it would be."

Frances F. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They explained everything to me that they were going to do and why they were going to do it. They were on time with the car. I got a rental car from them. They were conveniently located. "

Frank M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very polite. They had a good shop, and they seemed to know what they were doing. "

Gerald C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would recommend them. I liked their friendliness, and they did a good job. I trust them. I thought they knew what they were doing."

Greg F. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. The car was perfect."

Greg L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used them numerous times. They are attentive, responsive, and they do good work."

Hildie D. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were awesome. They were nice, and they did a very good job. I no longer live in California, but if I did, I would totally use them again."

Ira K. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like both their work and Rich, the person who owns it. Their service is excellent."

Jacquelyn D. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Jacquelyne B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how friendly they were and how well the work was done."

Janet R. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal touch"

Janette D. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service work is excellent. They are the tops in this business."

Jeff M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good service, honest answers, and the car was ready when it was promised."

Jeremiah G. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It seemed like they really put their time into it and didn't rush it. The people and the service were cool. It was an all around good experience."

Jill E. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think it was Rich, he just went above and beyond. A case in point, when I was so embarrassed about crunching my car, he reassured me that it was just metal. He was fabulous, just so patient. I can't say enough about him. It was perfect, no complaints."

Jill P. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich is great. He offers great personal service."

Jim C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The outcome was certainly what I was looking for. They stuck with quality original parts. I didn't have any problems."

Jocelyn S. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are located across the street from the Lexis dealer, and I have a very close relationship with them. The know parts, quality, and the level of service that the client expects. On top of that, the dealer recommends them. I'm a repeat customer."

Joe G. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their honesty, how quickly it got done, and how friendly they were. I recommend them to anyone who has a car problem."

Joe S. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I deal with Rich. He is an honest and straightforward kind of guy."

Joy H. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professionalism"

June K. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think it was the personal attention I received. They kept in touch. I felt like they were a caring company. They did what I expected at a quality level."

Karl L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did quality work. Everything was just as the car was when it was new."

Kasey C. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Great quality service, quick turnaround, and they cleaned my car."

Kathie W. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism"

Kathleen G. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very good. They more than made up for the mishap in the long run."

Kathy S. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I needed something done quickly, efficiently, and without too much expense. Rich met all of my requirements. He was very personable, helpful, and kind. They also sent me a very nice Thank-you note, which was very classy."

Ken A. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I had a lock installed. They did it for the price they quoted."

Laura D. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The work was outstanding. Everybody was friendly and pleasant. The customer service was great. I couldn"

Leticia M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used them since 1987. They are very professional and very good at what they do. I have complete confidence in them. They are the best."

Lisa N. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They assisted me well and promptly. The work was very good. They came and picked me up. The rental car was ready. They called me when the job was done."

Lois G. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich was very attentive and very forthcoming with assistance about the car. The work was excellent."

Margaret S. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the repair, the conscientiousness of the staff, and the end result, they communicated with me."

Marie L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their flexibility, personal attention, and follow-up"

Mark L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Great customer service, they listen, pay attention, and get the job done right. They do great body work. I'm a repeat customer for that reason. I go there with confidence."

Martin H. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their concern for getting the job done right and the customer's comfort"

Mary B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I could communicate with them, and they did their best to please me."

Maureen I. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I'm happy. They did a good job."

M.W. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Perfect work and great customer service, they were very personable."

Micheal M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I worked with Rich. He was very pleasant and totally upfront. They did quality work."

Michele A. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I love them. I've used them many times. The quality and detail of their work is exceptional."

Mike H. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I will tell you very briefly, they are just terrific. That's it."

Mike P. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich and Mona, everyone is great. I would give them the highest marks possible. I would never go anywhere else."

Myra B. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was efficient, timely, and convenient."

N.T. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Unfortunately, I had two accidents within three months. They did a good quality job both times."

Pasquale P. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed to provide very personal attention."

Pat M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Generally, I would rate them higher than a '10', for high quality work. It was done when they said it would be done."

Phil H. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich was sincere and honest."

R.S. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They called and let me know what was going on, answered all of my questions, and the car turned out beautifully."

R.J.L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personal attention and the quality of their work"

Robert J. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were professional and sincere. The quality was good."

Robert L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very open and communicative. I felt they gave me everything that I expected. They were like friends."

Ruth K. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt that they were taking care of me. They listened to me and understood where I was coming from. This was the second time I had used them, so that should speak to how good they are."

Sal P. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they are prompt, and they offer good quality. My husband is very happy with them."

Sandie H. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Courteous service"

Susan L. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was really honest. I appreciated that. He told me there were two different ways that it could be done, but that one way was ten times more expensive. He told me truthfully, that because of where it was, I didn't need the more expensive repair. I know absolutely nothing about cars, so he could have said I needed the more expensive repair and just made a fortune off of me."

Susan R. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They go out of their way with the quality of the work, and they want to please."

Tim M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich is a really good communicator. He gave me the facts and didn't make any false promises. He saw something on the estimate that he didn't think was in my best interest, so he made a call and found out that the insurance company wanted to replace the door with a used surplus door of the same color. He got that taken care of. I was very happy that he was looking out for my best interest."

Tom O. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very happy with the quality of their work."

William M. Verified Simply Superior Auto Body Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rich is very service oriented and astute to the customer. We've had him do work three times. He's the best."

Al E. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like the manager. He is a friendly guy. I can talk to him. We hit it off."

Annabelle C. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very helpful, friendly, and very accommodating. They explain everything that needs to be done and what the options are."

Barbara S. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They took care that I understood what was going on with the car, and they did a good job. I rated them a '9' and not a '10', because I can't get on the roof and see what they did personally. "

Chris F. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their customer service. He kept me updated on everything, and he called as soon as he got confirmation from my insurance company. The work was done in a timely manner. He promised a certain date, and he delivered on that date. Everything was fine, just perfect. "

Connie F. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They took care of stuff when something went wrong. "

Dan J. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Primarily because they considered the individual and not the insurance company"

David R. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good customer service and good quality work, Rich is a very nice guy. He is straightforward and good to talk to. Washing the car when they were finished was a good touch. They returned the car to me very clean."

Delores M. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their promptness and their thoroughness"

Fred V. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their shop just does excellent work. He is thorough, and he does it right."

Frederic M. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail and the fact that they delivered the car on time"

Howard Y. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everything is just perfect every time I go there."

Janet B. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their timeliness, they took time to explain the process with the insurance company. I had confidence in them."

Jennifer F. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very detailed. They contacted me when they had questions, and they were on top of things."

Nick S. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Friendly customer service, good price, and a good end result"

Veronica D. Verified Simply Superior Auto Body Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were straightforward, they told us what needed to be done, what we could expect, and how long it would take. The car was ready when we came back."

Jeff S. Verified Simply Superior Auto Body Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Personal service"

Paul C. Verified Simply Superior Auto Body Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were personable and efficient."

Wallace F. Verified Simply Superior Auto Body Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Promptness and professionalism"

Simply Superior Auto Body

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