Diamond Certified Company Report

Sierra Roofing & Solar

Diamond Certified Company Report

Sierra Roofing & Solar

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 173 VERIFIED CUSTOMERS i

Jonathon W.

VERIFIED Sierra Roofing & Solar CUSTOMER

1 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their timeliness in getting the job done, being here when they said they would be here and their price was average.

David A.

VERIFIED Sierra Roofing & Solar CUSTOMER

2 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is no other company that is better than them.

They were very busy, but they took care of me on time, and after the job was done the supervisor reviewed the work. He made appropriate adjustments and just took care of everything. It was perfect customer service.

John O.

VERIFIED Sierra Roofing & Solar CUSTOMER

3 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job I selected was spray on all continuous film on a flat roof that wasn't a commercial building. I went walking on the roof to check out the job and noticed that some areas of the roof are hidden by some walls so near there, some areas hadn't been done. I called them to let them know and they immediately came over and corrected the problem. I'm satisfied.

The courtesy they have for the customer and they explain everything pretty nicely. When they came back so I could sign the contract, I wanted a change, and they changed it so they were flexible.

Read All 173 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sierra Roofing & Solar designs and installs PV solar systems and replaces, repairs, and inspects a wide variety of roofing systems for residential and commercial clients throughout the East Bay. The company has access to all major brands and sizes of solar panels and roofing materials, which allows its technicians to quickly handle emergency repairs and make sure every installation job is as seamless and stress-free as possible for the property owner.

President Jeff Basch says one of Sierra Roofing & Solar’s biggest attributes is its dedication to providing exceptional customer service throughout every phase of its customers’ projects. “Our customer service starts the moment a person calls our office and continues until their solar or roofing job is complete. We do everything we can to help our customers, from educating them about all their options to providing a 100 percent ‘leak free’ guarantee.”

Sierra Roofing & Solar requires all its solar and roofing technicians to attend rigorous training programs so they can remain up-to-date on the industry’s latest techniques and technological advancements. Mr. Basch says this comprehensive approach to employee training ensures consistently excellent repairs and installations. “Our team is fully committed to completing every project as efficiently as possible, on time and on budget.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sierra Roofing & Solar

COMPANY CONTACT
Service AREA

the East Bay

SERVICES PERFORMED

Residential & Commercial Roofing
PV Solar System Installations
Rain Gutters
Repairs, Inspections & Preventative Maintenance Programs

BRANDS Supported
  • CertainTeed

  • IB Roof Systems

  • Sharp

  • GAF

  • Sunpower

  • Eagle Roofing Products

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sierra Roofing & Solar

Sierra Roofing & Solar designs and installs PV solar systems.

Company Profile

Sierra Roofing & Solar designs and installs PV solar systems and replaces, repairs, and inspects a wide variety of roofing systems for residential and commercial clients throughout the East Bay. The company has access to all major brands and sizes of solar panels and roofing materials, which allows its technicians to quickly handle emergency repairs and make sure every installation job is as seamless and stress-free as possible for the property owner.

President Jeff Basch says one of Sierra Roofing & Solar’s biggest attributes is its dedication to providing exceptional customer service throughout every phase of its customers’ projects. “Our customer service starts the moment a person calls our office and continues until their solar or roofing job is complete. We do everything we can to help our customers, from educating them about all their options to providing a 100 percent ‘leak free’ guarantee.”

Sierra Roofing & Solar requires all its solar and roofing technicians to attend rigorous training programs so they can remain up-to-date on the industry’s latest techniques and technological advancements. Mr. Basch says this comprehensive approach to employee training ensures consistently excellent repairs and installations. “Our team is fully committed to completing every project as efficiently as possible, on time and on budget.” 

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Company Philosophy

"We understand that in order to keep consistent with our vision of providing high-quality work, we must keep our training and service at an exceptional level. Our goal is to provide the best possible experience for each client and help them generate their own power while decreasing their impact on the environment."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar and roofing companies that have earned the prestigious Diamond Certified award. For Sierra Roofing & Solar, achieving and maintaining high levels of customer satisfaction is dependent upon meeting and exceeding the high standards it sets for every job, regardless of the size. “We build strong expectations when we’re making presentations to customers, and I think that’s why a lot of people choose us over other companies,” says President Jeff Basch. “Of course, that means our work has to meet those high expectations, but that’s a challenge we embrace every day.”

Sierra Roofing & Solar has been installing solar panels and replacing, repairing and inspecting roofing systems for residential and commercial clients throughout the East Bay since 1976. The company has access to all major brands and sizes of solar and roofing products, which allows its technicians to quickly handle emergency repairs and ensure every installation job is as seamless and stress-free as possible for the property owner.

Unlike less experienced solar and roofing contractors that only offer minimal warranties in an effort to protect themselves against delivering subpar work, Sierra Roofing & Solar proves its commitment to quality workmanship by backing every installation with a 100 percent satisfaction guarantee. “We know there are a lot of ways to cut corners in this industry, but we’re absolutely unwilling to do that,” affirms Mr. Basch. “Our number one goal is to provide top-notch products for every customer, and our 100 percent satisfaction guarantee is a great way to achieve that.”

Another distinguishing feature of Sierra Roofing & Solar is its omnipresent “Safety Seal of Approval,” which it uses throughout every aspect of its services to attest to the professional abilities and integrity of its employees. “Sometimes solar and roofing companies get applications from people who claim to have a lot of experience, but their background checks reveal reasons why they shouldn’t be hired,” explains Mr. Basch. “With our Safety Seal of Approval, potential clients can be assured of three things: all our technicians are drug-free, certifiably trained and have passed a background check prior to being hired.”

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Industry Info

Until recently, most homeowners had to spend upwards of $30,000 to have solar power systems installed on their properties. While reduced power costs, federal rebates and tax incentives had certain long-term advantages, solar was still only available to those with the financial resources to make a sizeable upfront investment. But another option has emerged in recent years, one that has made solar power affordable for homeowners who don’t have a surplus of cash at their disposal: leasing.

It’s been estimated that nearly half of the solar power systems in use today are leased from a third party. Since the motivation for going solar involves saving money as much as it does saving energy, the big question on most homeowners’ minds is whether leasing is truly a financially worthwhile option. It’s true that leasing companies reap the federal rebates and tax incentives of solar installations, but homeowners are also able to benefit financially because the combined total of reduced power bills and lease payments typically amounts to less than their previous energy bills. With no down payment and system monitoring services provided, solar leasing has become the preferred choice of many homeowners.

In the past, it was common for manufacturers to warranty the components of a solar system individually. For example, a manufacturer might offer a 25-year warranty on the panels but only a 10-year warranty on the inverters. This posed a significant setback for those anticipating a return on their initial investments, as the cost of replacing a single inverter could easily exceed $3,000. Fortunately, many manufacturers will soon be offering a new technology that allows them to build an inverter directly into each panel. These new combination panels (called AC panels) will have the same 25-year warranty as the individual panels do now.

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Frequently Asked Questions

Q: Do you provide quotes over the phone?

A: No. Every solar and roofing project is different, so we really need to see your property in person to provide an accurate estimate.

Q: I’m not comfortable going up on my roof. Can you provide confirmation that my project was done correctly?

A: Absolutely. We’ll take a lot of before-and-after pictures and attach them to the final invoice. That way, you can see not only the finished job, but also the initial problems that we fixed.

Q: Do you offer solar panel maintenance services?

A: We provide annual system inspections, which involves testing the system to make sure it’s performing to its peak potential. Our solar panels are covered by warranties, but if one goes bad, you might not realize it until we test it to look at the power being produced. This service is included in the cost of installation as part of our 10-year warranty, which means we provide the service annually for the next 10 years.

Q: How much money will I actually save by installing a solar system?

A: Before answering that, we have to look at your kilowatt hour usage and do a thorough financial analysis, which will allow us to provide an estimated internal rate of return on your solar power investment. In some cases, the rate of return after taxes can be as high as 15 percent, which surprises a lot of homeowners. Also, we’re now able to offer a solar lease program through the SunPower system, which was previously something only large solar contractors could offer.

Q: Can you provide referrals?

A: Certainly. We have a book filled with addresses, photos, names and numbers of past jobs that we can bring to your initial appointment. Sometimes, all we have to do is take you right down the street—after 35 years, we’ve installed a lot of roofs and solar systems in the local area.

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SELECTED PHOTOS FROM Sierra Roofing & Solar

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sean O'Brien

Expert CONTRIBUTOR PROFILE
  • Sean O’Brien is a 40-year veteran of the roofing industry and general manager of Sierra Roofing & Solar, a Diamond Certified company since 2011. He can be reached at (510) 244-2720 or by email.

Sean O’Brien: Roofing Livelihood

By James Florence, Diamond Certified Resource Reporter

DUBLIN — When Sean O’Brien first started roofing as a teenager, it was just a way to make money on the weekends—he never realized it would lead to a lifelong livelihood. “During high school, I had a friend whose dad owned a roofing company, so we got recruited to help out on the weekends,” he remembers. “After graduating, I wanted to get into some aspect of construction, and since I had some experience with roofing, I figured that would be an ‘in.’ So, I walked into the largest union roofing company in Sonoma County, met the owner and somehow convinced him to hire me. To this day, I appreciate him for giving me a chance, because I’ve enjoyed my career in the roofing industry very much.”

Today, as general manager of Sierra Roofing & Solar, Sean says his favorite part of his job is serving customers. “At the heart of it, we’re a service company, and the service side is what I enjoy most. I just like going to customers’ homes and being the guy who can provide the service they need. That’s always been the thing that drives me, and I continue to find it rewarding.”

A lifetime Bay Area resident, Sean says there’s no place he’d rather be. “I spent my younger years in Marin and Sonoma Counties before moving to the East Bay in 2003. After all these years, I still think the Bay Area is the greatest place on earth. The weather, the people, the beaches, the mountains, the redwood trees…I love this place!”

Outside of work, Sean engages in a variety of active pastimes, from sports to family gatherings. “I enjoy playing golf, going to San Francisco Giants games and hanging out with my family,” he says. “Besides my wife, Sharon, and my two grown children, Kevin and Christina, I have a lot of family in the area, including my mom, four sisters and several cousins, so we spend a lot of time together.” However, as much as Sean likes staying active, every so often he likes to just unwind. “Going to the beach is the number one way I like to relax. Now that I live in the East Bay, I go out to Half Moon Bay most weekends to enjoy the serenity of the ocean.”

In his life and career, Sean espouses the importance of maintaining a temperate perspective. “I’ve found it’s always best to consider the long term and not get too caught up in what’s happening in the moment—especially if things aren’t going your way,” he advises. “Instead of getting frustrated by a momentary setback, it’s better to look at the big picture and do the best you can. After all, even if today wasn’t your best day, you get another shot tomorrow morning. The same is true if you’re having a great day—you should take pride in doing well, but you should also keep in mind that tomorrow may not be as successful. Basically, it’s all about keeping an even keel and doing the best you can every day.”

When asked the first thing he’d do if he were to retire tomorrow, Sean says he’d head to the golf course. “If the weather was nice, the first thing I’d do is grab my clubs and play a round of golf while everybody else is at work and the course is empty. In the long term, I hope to do a lot of traveling. My wife is already semi-retired, so we’re starting to look at places we’d like to visit when that time arrives.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird—I can’t remember the last time I stayed up past 9:30pm.

Q: What’s your favorite holiday?
A: Thanksgiving. It’s like Christmas but without all the stress of buying gifts—just good food and good times with family.

Q: Music or talk radio?
A: I like them both. I usually toggle between NPR, sports talk and various music stations.

Q: What was your favorite toy as a child?
A: My baseball. Give me a glove, a bat, and a ball and I was a happy kid.

Q: What’s your favorite snack?
A: Gummy bears.

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Expert articles
  • A Program To Maximize Roof Lifespan

    DUBLIN — Making the most of a new roof isn’t about paying less for it—at least, not upfront. The fact is, by investing in quality at the outset, you’re more likely to save money in the long term than you are by going cheap with materials and construction. However, investing in a quality product isn’t the only part of maximizing your roof’s lifespan and performance: you also need to invest in ongoing care.

    Even if you’ve purchased a high-quality roof, the worst thing you can do is ignore it after the fact. Imagine you bought a new car—after purchasing, it would be a mistake to keep driving it and never have it looked at by a professional. You’d also want to keep it maintained with regular oil changes, tire rotations and other important services. When it comes to your roof, periodic inspections are equally important to make sure it’s performing as it should be. Otherwise, you won’t know what condition it’s in or what kinds of issues might have emerged due to harsh weather and other factors.

    The best way to keep tabs on your roof is to enroll in a roof maintenance program with a local roofing contractor. A roof maintenance program ensures your roof is visually inspected on a recurrent basis and any issues are dealt with preemptively, rather than after damage has occurred. This will enable you to maximize your roof’s performance and overall lifespan.

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Expert video tip

Video: The Value of a Roof Maintenance Program

Complete Video Transcription:

DUBLIN — Host, Sarah Rutan: After having a new roof installed on your home, consider protecting your investment with a proactive maintenance program. Today we’re in Dublin with Diamond Certified Expert Contributor Sean O’Brien of Sierra Roofing & Solar to learn more.

Diamond Certified Expert Contributor, Sean O’Brien: One of the questions we get asked a lot is: after I’ve had my new roof installed, is there anything I need to do from that point on? One of the things we like to talk about is the need for a roof maintenance program. Even though you’ve had a new roof installed, we don’t know what happens during the course of the winter, and having us come out and do a visual inspection is a good idea to make sure nothing has happened over the course of the year. It’s kind of like putting your new tires on your car. You’ve put a few miles on it. You want to rotate them and take good care of them; make sure they’re performing the way they’re supposed to be performing.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Sierra Roofing & Solar WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Sierra Roofing & Solar
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 173 VERIFIED CUSTOMERS i
Sierra Roofing & Solar : Average 8.9 out of 10 based on 173 unique customer surveys of customer satisfaction.

Jonathon W.

VERIFIED Sierra Roofing & Solar CUSTOMER

1 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their timeliness in getting the job done, being here when they said they would be here and their price was average.

David A.

VERIFIED Sierra Roofing & Solar CUSTOMER

2 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is no other company that is better than them.

They were very busy, but they took care of me on time, and after the job was done the supervisor reviewed the work. He made appropriate adjustments and just took care of everything. It was perfect customer service.

John O.

VERIFIED Sierra Roofing & Solar CUSTOMER

3 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

The job I selected was spray on all continuous film on a flat roof that wasn't a commercial building. I went walking on the roof to check out the job and noticed that some areas of the roof are hidden by some walls so near there, some areas hadn't been done. I called them to let them know and they immediately came over and corrected the problem. I'm satisfied.

The courtesy they have for the customer and they explain everything pretty nicely. When they came back so I could sign the contract, I wanted a change, and they changed it so they were flexible.

Mark C.

VERIFIED Sierra Roofing & Solar CUSTOMER

4 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them. They look out for your best interest and they will not take advantage of you.

They saved me a bunch of money, their quick response and service and willingness to help.

Andrew B.

VERIFIED Sierra Roofing & Solar CUSTOMER

5 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are efficient and they know their craft.

They were very flexible with the time they were able to come out. I had an emergency and needed them to come out a lot faster, so they did that, but then came back at a later time to finish it up.

Maria V.

VERIFIED Sierra Roofing & Solar CUSTOMER

6 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them because they are dependable, on time, and the quality of their services was good.

I liked their timely service. I was very happy with their work.

Betty E.

VERIFIED Sierra Roofing & Solar CUSTOMER

7 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have spoken to my neighbor about them, but so far they have chosen other people.

They were fast and efficient.

Jennie L.

VERIFIED Sierra Roofing & Solar CUSTOMER

8 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and they did the work on time, and within budget.

They did quality work. I have no complaints. I don't even think about it anymore.

Jackie R.

VERIFIED Sierra Roofing & Solar CUSTOMER

9 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm a real estate agent and I've recommended them to my clients before.

I was very happy with them.

Ignacio G.

VERIFIED Sierra Roofing & Solar CUSTOMER

10 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go the extra mile and they want to please the customer. They don't try to make or recommend repairs that aren't necessarily needed.

The customer service was great and that was the most refreshing thing, they had excellent customer service. There are a lot of positives.

Laura D.

VERIFIED Sierra Roofing & Solar CUSTOMER

11 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt and thorough.

Efficient

Anne J.

VERIFIED Sierra Roofing & Solar CUSTOMER

12 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, prompt, and they did quality work.

I like that they were very efficient.

Bill S.

VERIFIED Sierra Roofing & Solar CUSTOMER

13 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, efficient, very thorough, and they know what they're doing. They are also on time.

I like that they are always on time.

Matt B.

VERIFIED Sierra Roofing & Solar CUSTOMER

14 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are timely, professional, and they get the job done.

Professional, prompt, and courteous

Virginia F.

VERIFIED Sierra Roofing & Solar CUSTOMER

15 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very nice job. They were good, efficient, and they cleaned up to my satisfaction.

They did what they said they would do.

John P.

VERIFIED Sierra Roofing & Solar CUSTOMER

16 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They maintain their schedule, and they clean up their mess. They changed the entire roof on my house and really did an outstanding job.

The foreman was a great communicator. If I noticed any problems or had any questions, they would always take care of it. I was very satisfied. I would recommend them.

Tom R.

VERIFIED Sierra Roofing & Solar CUSTOMER

17 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job on time, and the price was right.

The fact that they came out so quickly, they did the job and fixed the leak.

Don G.

VERIFIED Sierra Roofing & Solar CUSTOMER

18 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

When you talk to the workers, they are all very knowledgeable and polite.

They did what they said they would do. They handled the paperwork properly. The price was right.

George O.

VERIFIED Sierra Roofing & Solar CUSTOMER

19 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a clean, efficient job. Their staff is friendly and competent.

They came out when they agreed to do the project.

George D.

VERIFIED Sierra Roofing & Solar CUSTOMER

20 of 173

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

Everything is at the top of the scale. Everything they did was right on.

Read All 173 Survey Responses at Ratings View