Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
December 2011
We declare that Sierra Roofing & Solar HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1797
(510) 244-2720

Sierra Roofing & Solar designs and installs PV solar systems.

Sierra Roofing & Solar designs and installs PV solar systems and replaces, repairs, and inspects a wide variety of roofing systems for residential and commercial clients throughout the East Bay. The company has access to all major brands and sizes of solar panels and roofing materials, which allows its technicians to quickly handle emergency repairs and make sure every installation job is as seamless and stress-free as possible for the property owner.

President Jeff Basch says one of Sierra Roofing & Solar’s biggest attributes is its dedication to providing exceptional customer service throughout every phase of its customers’ projects. “Our customer service starts the moment a person calls our office and continues until their solar or roofing job is complete. We do everything we can to help our customers, from educating them about all their options to providing a 100 percent ‘leak free’ guarantee.”

Sierra Roofing & Solar requires all its solar and roofing technicians to attend rigorous training programs so they can remain up-to-date on the industry’s latest techniques and technological advancements. Mr. Basch says this comprehensive approach to employee training ensures consistently excellent repairs and installations. “Our team is fully committed to completing every project as efficiently as possible, on time and on budget.”

Company Philosophy

“We understand that in order to keep consistent with our vision of providing high-quality work, we must keep our training and service at an exceptional level. Our goal is to provide the best possible experience for each client and help them generate their own power while decreasing their impact on the environment.”

Serving the East Bay

Residential & Commercial Roofing
PV Solar Systems Installation
Rain Gutters
Repairs, Inspections & Preventative Maintenance Programs

Certainteed
Certainteed
Eagle Roofing Products
GAF
IB
Sharp
Sharp
SunPower
SunPower

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar and roofing companies that have earned the prestigious Diamond Certified award. For Sierra Roofing & Solar, achieving and maintaining high levels of customer satisfaction is dependent upon meeting and exceeding the high standards it sets for every job, regardless of the size....

Frequently Asked Questions

Q: Do you provide quotes over the phone?
A: "No. Every solar and roofing project is different, so we really need to see your property in person to provide an accurate estimate. "
Q: I’m not comfortable going up on my roof. Can you provide confirmation that my project was done correctly?
A: "Absolutely. We’ll take a lot of before-and-after pictures and attach them to the final invoice. That way, you can see not only the finished job, but also the initial problems that we fixed. "
Q: Do you offer solar panel maintenance services?
A: "We provide annual system inspections, which involves testing the system to make sure it’s performing to its peak potential. Our solar panels are covered by warranties, but if one goes bad, you might not realize it until we test it to l...

Industry Info

Consider the benefits of leasing a solar power system.
Until recently, most homeowners had to spend upwards of $30,000 to have solar power systems installed on their properties. While reduced power costs, federal rebates and tax incentives had certain long-term advantages, solar was still only available...
Findings based on statistically reliable research from 173 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 173

Diamond Certified Qualification

Based on 173 customer surveys, we declare
Sierra Roofing & Solar
has passed all rating steps and has earned
The Diamond Certified Award
No. 1797
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Jonathon W. Verified Customer Name
"Their timeliness in getting the job done, being here when they said they would be here and their price was average."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Sierra Roofing & Solar
(510) 244-2720
DCID9258031601

Mon – Fri: 7am – 5:30pm
Sat – Sun: By Appointment

Serving the East Bay

Jeff Basch, President; Sean O’Brien, General Manager
40
25
CertainTeed SELECT ShingleMaster™
835854
Liability Insurance, Workers' Compensation
Jeff Basch, President; Sean O’Brien, General Manager
2010 and 2011 Best Roofer - Dublin (TriValley Views), 2011 Best Roofer - Pleasanton (Pleasanton Weekly)
1976
Residential & Commercial Roofing; PV Solar Systems Installation; Rain Gutters; Repairs, Inspections & Preventative Maintenance Programs
Certainteed, Eagle Roofing Products, GAF, IB, Sharp, SunPower
300
Commercial, Residential
1-Year Warranty on Repairs, 10-Year Warranty on New Roofs & PV Solar Systems
Wells Fargo Financing Available
Alameda Solar

Photo & Video Gallery

Survey Responses For

Sierra Roofing & Solar

Sierra Roofing & Solar: Average 8.9 out of 10 based on 173 unique customer surveys of customer satisfaction.
Jonathon W. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Their timeliness in getting the job done, being here when they said they would be here and their price was average."

David A. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There is no other company that is better than them. "

"They were very busy, but they took care of me on time, and after the job was done the supervisor reviewed the work. He made appropriate adjustments and just took care of everything. It was perfect customer service."

John O. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The job I selected was spray on all continuous film on a flat roof that wasn't a commercial building. I went walking on the roof to check out the job and noticed that some areas of the roof are hidden by some walls so near there, some areas hadn't been done. I called them to let them know and they immediately came over and corrected the problem. I'm satisfied."

"The courtesy they have for the customer and they explain everything pretty nicely. When they came back so I could sign the contract, I wanted a change, and they changed it so they were flexible."

Mark C. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can trust them. They look out for your best interest and they will not take advantage of you."

"They saved me a bunch of money, their quick response and service and willingness to help."

Andrew B. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient and they know their craft. "

"They were very flexible with the time they were able to come out. I had an emergency and needed them to come out a lot faster, so they did that, but then came back at a later time to finish it up. "

Maria V. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them because they are dependable, on time, and the quality of their services was good."

"I liked their timely service. I was very happy with their work. "

Betty E. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have spoken to my neighbor about them, but so far they have chosen other people. "

"They were fast and efficient. "

Jennie L. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and they did the work on time, and within budget."

"They did quality work. I have no complaints. I don't even think about it anymore."

Jackie R. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm a real estate agent and I've recommended them to my clients before. "

"I was very happy with them."

Ignacio G. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They go the extra mile and they want to please the customer. They don't try to make or recommend repairs that aren't necessarily needed. "

"The customer service was great and that was the most refreshing thing, they had excellent customer service. There are a lot of positives."

Laura D. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and thorough."

"Efficient"

Anne J. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good, prompt, and they did quality work."

"I like that they were very efficient."

Bill S. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, efficient, very thorough, and they know what they're doing. They are also on time."

"I like that they are always on time."

Matt B. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are timely, professional, and they get the job done."

"Professional, prompt, and courteous"

Virginia F. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very nice job. They were good, efficient, and they cleaned up to my satisfaction."

"They did what they said they would do."

John P. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They maintain their schedule, and they clean up their mess. They changed the entire roof on my house and really did an outstanding job."

"The foreman was a great communicator. If I noticed any problems or had any questions, they would always take care of it. I was very satisfied. I would recommend them. "

Tom R. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the job on time, and the price was right."

"The fact that they came out so quickly, they did the job and fixed the leak. "

Don G. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When you talk to the workers, they are all very knowledgeable and polite. "

"They did what they said they would do. They handled the paperwork properly. The price was right."

George O. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a clean, efficient job. Their staff is friendly and competent."

"They came out when they agreed to do the project."

George D. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them. "

"Everything is at the top of the scale. Everything they did was right on."