Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
December 2011
We declare that Sierra Roofing & Solar HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1797
(510) 244-2720

Sierra Roofing & Solar designs and installs PV solar systems.

Sierra Roofing & Solar designs and installs PV solar systems and replaces, repairs, and inspects a wide variety of roofing systems for residential and commercial clients throughout the East Bay. The company has access to all major brands and sizes of solar panels and roofing materials, which allows its technicians to quickly handle emergency repairs and make sure every installation job is as seamless and stress-free as possible for the property owner.

President Jeff Basch says one of Sierra Roofing & Solar’s biggest attributes is its dedication to providing exceptional customer service throughout every phase of its customers’ projects. “Our customer service starts the moment a person calls our office and continues until their solar or roofing job is complete. We do everything we can to help our customers, from educating them about all their options to providing a 100 percent ‘leak free’ guarantee.”

Sierra Roofing & Solar requires all its solar and roofing technicians to attend rigorous training programs so they can remain up-to-date on the industry’s latest techniques and technological advancements. Mr. Basch says this comprehensive approach to employee training ensures consistently excellent repairs and installations. “Our team is fully committed to completing every project as efficiently as possible, on time and on budget.”

Company Philosophy

“We understand that in order to keep consistent with our vision of providing high-quality work, we must keep our training and service at an exceptional level. Our goal is to provide the best possible experience for each client and help them generate their own power while decreasing their impact on the environment.”

Serving the East Bay

Residential & Commercial Roofing
PV Solar Systems Installation
Rain Gutters
Repairs, Inspections & Preventative Maintenance Programs

Certainteed
Certainteed
Eagle Roofing Products
GAF
IB
Sharp
Sharp
SunPower
SunPower

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar and roofing companies that have earned the prestigious Diamond Certified award. For Sierra Roofing & Solar, achieving and maintaining high levels of customer satisfaction is dependent upon meeting and exceeding the high standards it sets for every job, regardless of the size....

Frequently Asked Questions

Q: Do you provide quotes over the phone?
A: "No. Every solar and roofing project is different, so we really need to see your property in person to provide an accurate estimate. "
Q: I’m not comfortable going up on my roof. Can you provide confirmation that my project was done correctly?
A: "Absolutely. We’ll take a lot of before-and-after pictures and attach them to the final invoice. That way, you can see not only the finished job, but also the initial problems that we fixed. "
Q: Do you offer solar panel maintenance services?
A: "We provide annual system inspections, which involves testing the system to make sure it’s performing to its peak potential. Our solar panels are covered by warranties, but if one goes bad, you might not realize it until we test it to l...

Industry Info

Consider the benefits of leasing a solar power system.
Until recently, most homeowners had to spend upwards of $30,000 to have solar power systems installed on their properties. While reduced power costs, federal rebates and tax incentives had certain long-term advantages, solar was still only available...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Sierra Roofing & Solar
has passed all rating steps and has earned
The Diamond Certified Award
No. 1797
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Laura D. Verified Customer Name
"Efficient"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Sierra Roofing & Solar
(510) 244-2720
DCID9258031601

Mon – Fri: 7am – 5:30pm
Sat – Sun: By Appointment

Serving the East Bay

Jeff Basch, President; Sean O’Brien, General Manager
40
25
CertainTeed SELECT ShingleMaster™
835854
Liability Insurance, Workers' Compensation
Jeff Basch, President; Sean O’Brien, General Manager
2010 and 2011 Best Roofer - Dublin (TriValley Views), 2011 Best Roofer - Pleasanton (Pleasanton Weekly)
1976
Residential & Commercial Roofing; PV Solar Systems Installation; Rain Gutters; Repairs, Inspections & Preventative Maintenance Programs
Certainteed, Eagle Roofing Products, GAF, IB, Sharp, SunPower
300
Commercial, Residential
1-Year Warranty on Repairs, 10-Year Warranty on New Roofs & PV Solar Systems
Wells Fargo Financing Available
Alameda Solar

Photo & Video Gallery

Survey Responses For

Sierra Roofing & Solar

Sierra Roofing & Solar: Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.
Laura D. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and thorough."

"Efficient"

Anne J. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good, prompt, and they did quality work."

"I like that they were very efficient."

Bill S. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, efficient, very thorough, and they know what they're doing. They are also on time."

"I like that they are always on time."

Matt B. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are timely, professional, and they get the job done."

"Professional, prompt, and courteous"

Virginia F. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very nice job. They were good, efficient, and they cleaned up to my satisfaction."

"They did what they said they would do."

John P. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They maintain their schedule, and they clean up their mess. They changed the entire roof on my house and really did an outstanding job."

"The foreman was a great communicator. If I noticed any problems or had any questions, they would always take care of it. I was very satisfied. I would recommend them. "

Tom R. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the job on time, and the price was right."

"The fact that they came out so quickly, they did the job and fixed the leak. "

Don G. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When you talk to the workers, they are all very knowledgeable and polite. "

"They did what they said they would do. They handled the paperwork properly. The price was right."

George O. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a clean, efficient job. Their staff is friendly and competent."

"They came out when they agreed to do the project."

George D. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them. "

"Everything is at the top of the scale. Everything they did was right on."

Art N. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very efficient, very reliable, and all around very good."

"I can't say what was best."

Garrett D. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, and they know what they're doing."

"We had a horrible leak on our roof. They did a great job fixing it. They even came out on the weekend. They are fast and very thorough."

Susan P. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had people who showed up on time. They gave me accurate estimates. They were great with emailing. I knew exactly what was happening at all times, and I knew who the crew was going to be. They did everything correctly."

"The initial response when you first call is so important. You could tell that customer satisfaction was important to them. They really are first class, very competent contractors. I was impressed with everything that they did. The workers worked exceedingly hard until it was done. They were clean and professional."

Bill N. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like them."

"They are local and close to my home. They answer the phone, they are not a big chain, and they are in their office. They knew what they were doing, they were priced fairly, they worked with my schedule, and they laughed at my jokes."

David D. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The guy did a good job. They are fine."

"He did what he needed to do, and he did it promptly."

Debbie C. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out right away, they were really dependable, and they were able to come out in a downpour. They came quickly."

"Their dependability"

Gina W. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very conscientious, very professional, and detailed. They're very approachable. I can't say enough good things about Jeff and Matt. The receptionist is very friendly and good."

"They're very conscientious, professional, detailed, and very approachable. I can't say enough good things about Jeff and Matt. The receptionist is very friendly and good. They are great. It is because of Diamond Certified that I chose them. I recommended them to a friend, and she was very satisfied with them as well."

Natalie B. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very trustworthy, accountable, and they do excellent work."

"Whatever they said they were going to do was done. They're very trustworthy, accountable, and they do excellent work."

Michelle R. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a wonderful job."

"They took care of my problem."

Noel C. Verified Sierra Roofing & Solar Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"It was easy to work with them, and they were very reliable."