Serramonte Ford Body Shop | Diamond Certified

Independently Rated Highest in Quality

S e v e n t h Consecutive Year

Originally Earned:
August 2003

We declare that Serramonte Ford Body Shop HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #295

DIAMOND CERTIFIED^® VIDEO PROFILE COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS MAP COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(650) 301-7163

500 Collins Avenue
Colma, CA 94104

Serramonte Ford was founded by Frank P. Verducci in 1971. It had 17 employees at the time and has since grown to have more than 165. The Verducci family has owned and operated the business for over three decades. Frank's son Jim, who has over 30 years industry experience, became the general manager in 1982.

The Serramonte Ford Body Shop works with all insurance companies and is a direct repair facility for AAA, Allstate, Ameriprise, Western General, AIG and California Casualty. Rental cars are available while they work on your car.

Company Philosophy

“Our family and our employees make every effort to give each customer personal, professional service. We are all committed to providing the best product and the best customer service in the industry. Every individual and every job is important—nobody is just a number. Customers can always count on Serramonte Ford to pay attention to detail, provide quality workmanship and give timely service at reasonable prices. The entire Verducci family looks forward to serving their customers’ automotive needs into the next millennium.”

Serving San Mateo County

Maintenance and Repair
Warranty & Insurance Work
State-of-the-Art Technology

Map

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Findings based on statistically reliable research from 306 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:93%

n = 306

Diamond Certified Qualification

Based on 306 customer surveys, we declare

Serramonte Ford Body Shop

has passed all rating steps and has earned
The Diamond Certified Award

No. 295

Continuously qualified since August 2003.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They do a good job. They stick pretty closely to the estimate, they are pretty much on time, and they call me right away if there is a delay in getting a part. They are very informative, and they take good care of their customers."

–Albert L.

"They are convenient, reliable, and trouble free. They take care of everything for me."

–Albert L.

Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified^® Video Profile

Company Capabilities Table

Company Name: Serramonte Ford Body Shop

Website:

http://www.serramonteford.com/

Address:

500 Collins Avenue
Colma, CA 94104

Phone Number:

(650) 301-7163

(650) 301-7077 fax

Hours:

Body Shop:
Mon-Fri 7:30am- 6pm
Sales:
Daily: 9am-9pm
Service:
Mon-Fri 7am-7pm
Sat 7:30am-5pm
Parts:
Mon-Fri 8am-6pm
Sat 9am-3pm
Fleet Service:
Mon-Fri 7:30am-6pm