Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
August 2003
We declare that Serramonte Ford Body Shop HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #295
(650) 605-3947
500 Collins Avenue
Colma, CA 94104

Serramonte Ford Body Shop specializes in performing full-service mechanical, alignment and suspension repairs for San Mateo County drivers. The company is a department of the Serramonte Ford dealership in Colma, but it works on all makes and models, including imports.

Frank P. Verducci founded Serramonte Ford Body Shop in 1971, and the Verducci family has owned and operated the business ever since.Mr. Verducci's son, Jim, became general manager in 1982.

Serramonte Ford Body Shop works with all insurance companies and is a direct repair facility for AAA, Allstate, Ameriprise, Western General, AIG, and California Casualty. The company strives to stay at the forefront of Green industry technology—it uses PPG Waterborne paints and a Eurovac system to remove dust from the air. It also uses state-of-the-art Black Hawk frame racks, which feature computerized measuring systems that ensure precise repairs.

Company Philosophy

"We make every effort to give each customer personal, professional service. We're committed to providing the best product and customer service in the industry. Every individual and job is important—nobody is just a number. We always pay attention to detail , provide quality workman ship and give timely service at reasonable prices."

Serving all of San Mateo County including Menlo Park, Daly City, San Mateo, Foster City, Redwood City, S San Francisco, San Bruno and Hillsborough.

Maintenance & Repair
Warranty & Insurance Work
State-of-the-Art Technology

Comparative Summary

Family-owned Serramonte Ford Body Shop has been fixing cars at its Colma location since 1971. While San Mateo County residents may associate Ford cars with the Serramonte Ford dealership (of which the body shop is a department), the company’s service extends to all makes and models, both foreign and domestic.“We stand out because of the quality of our work, our state-of-the-art facility, our...
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Frequently Asked Questions

Q: Isn’t bodywork just about appearances?
A: "No. What’s underneath is also very important. The frame must be straightened properly, correct measurements must be taken, and the right type and locations of welds are important for safety and proper operation. The paint finish is obv...
Q: Do you only work on Ford cars?
A: "No. We do body work on all makes and models, foreign and domestic. In fact, most of the work we do is on cars from other manufacturers."
Q: Do you use Original Equipment Manufacturer (OEM) parts?
A: "Yes, with insurance company approval."
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Industry Info

By asking the right questions and knowing what to look for, choosing a quality body shop can be simple.
A car accident can be a traumatic experience, but some people find choosing a repair facility just as harrowing. They fear poor quality work, substandard parts and insurance companies that force shops to cut corners. Fortunately, those fears are...
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Findings based on statistically reliable research from 356 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 356

Diamond Certified Qualification

Based on 356 customer surveys, we declare
Serramonte Ford Body Shop
has passed all rating steps and has earned
The Diamond Certified Award
No. 295
Continuously qualified since August 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Colleen L. Verified Customer Name
"I like Frank. He gets right on it and doesn't fleece you. The job is done in record time."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Serramonte Ford Body Shop
http://www.serramonteford.com/
500 Collins Avenue
Colma, CA 94104
(650) 605-3947
(650) 301-7077 fax
DCID6503017163

Body Shop & Fleet Services:
Mon-Fri 7:30am- 6pm
Sales:
Daily: 9am-9pm
Service:
Mon-Fri 7am-7pm
Sat 7:30am-5pm
Parts:
Mon-Fri 8am-6pm
Sat 9am-3pm
Fleet Service:
Mon-Fri 7:30am-6pm

Serving all of San Mateo County including Menlo Park, Daly City, San Mateo, Foster City, Redwood City, S San Francisco, San Bruno and Hillsborough.

James Verducci
38
16
ASE Certified Technicians, I-CAR Certified Technicians
009324
Liability Insurance, Worker's Compensation
Stan Taufer, Body Shop Manager, Jim Verducci, General Manager
1971
Complete Automotive Body Repair and Painting of All Makes and Models, Foreign and Domestic, Maintenance and Repair, Warranty and Isurance Work, State of the Art Technology
1,500
Commercial and Fleet Accounts, Individual Auto Owners
San Mateo Auto Body

Photo & Video Gallery

Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop
Serramonte Ford Body Shop

Survey Responses For

Serramonte Ford Body Shop

Serramonte Ford Body Shop: Average 9 out of 10 based on 356 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Colleen L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go see Frank. He is the absolute best."

"I like Frank. He gets right on it and doesn't fleece you. The job is done in record time."

Danielle C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice and prompt. They are professional."

"The convenience"

David L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to go."

"I was treated well, and the work I had done was good."

David R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, and they do great work. They are very accommodating. It is the best body shop I've ever worked with."

"Their knowledge, they do what they say they will do. Dan is great to deal with."

Doris G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been going there for years. They do good work."

"They do a good job."

Eduardo R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, and they care about the customer. They make you feel like you are at home."

"The personalities of all of their technicians is great. Frank is a great supervisor. He gives every customer more than 100%."

Lucas O. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really consult with the customer first, do you get more for your money."

"The high standard of quality"

Herbert M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional"

"Their quality of their work, and their staff is really nice."

Juan M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That the serviceman was helpful in getting my car done in a timely manner, he let me know when the car was done."

"Everything all around, I use everything with their facility."

Karen P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would refer a friend to them, and I would tell them that I take my car there."

"They are close by."

Kevin H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good quality and fast service"

"I would say the pleasant service, and the staff is very easy to get along with."

Louis L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always been very efficient, and it's easy to get an appointment."

"Their efficiency and the ease of getting an appointment"

Maria M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They worked well in conjunction with my insurance company. They were quick, and there were no hassles."

"They completely do what they are supposed to do."

Natalie P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To go to Serramonte Ford Body Shop"

"They helped me right away. Frank really helped me."

Michael D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good quality work."

"They were pretty prompt, upfront, and honest about what was needed."

Michelle S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were courteous and efficient."

"That they were courteous and efficient"

Patrick R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable"

"I have only used them once. I was very satisfied with their work."

Stephen B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would like to tell them that Frank is a great guy, and he is very good. He takes good care of everybody."

"I liked that they fixed my car, and they got it back to me on time."

Angelo C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was very good. The work was done pretty quickly and in the time frame they estimated. They explained everything on the estimate."

Anita V. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They finished on time, explained everything upfront, and they were very clear about how everything would work. There were no surprises at the end."

Charles P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Probably the personal touch and friendly service, they were very personable and they dealt with all the paperwork and insurance stuff."

Charles W. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were very nice and efficient. The whole process was done fast and the quality of the work was very good as far as I can tell."

Colleen L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had used them in the past and they remembered me. They were able to get the parts quickly and the work was done ahead of schedule. They really know their business. They were outstanding. "

David J. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the professionalism and they seemed to be very organized. They had their act together."

Haley C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful and very thorough with the estimate and the insurance paperwork. The work was completed on time and the car looked good when I got it back. "

Henry D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are the only ones we use. They are courteous and honest. That is very important to me. We buy our cars from them and have had body work done 3 or 4 times for different cars."

Holly B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We bought a new Ford from them, which was hit shortly afterwards. They were quick, efficient, and very professional. They did a very nice job and we were in and out faster than I expected."

Janis R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had my car ready when they said they would. It looked great and they even cleaned it up a bit."

Kenneth H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They take great care of us. I bought several cars from them and I take them in for body work. The body work is clean and accurate. They get the work done pretty fast and they are very good at handling the insurance details and letting you know about what is going on."

Maria G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the body work on my Mustang and they were quick. The paint looked good and they got it back to me when they said they would."

Olga V. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It looked like a brand new car when they were done. They are such nice people. I took my car to get it fixed at their shop even though I didn't buy it from them. They fixed the bumper and the fender and it looks perfect. You could never tell that I dented it."

Peter L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They jumped right in and did it. They got my car done when they said they would."

Robert S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice. They gave me a good estimate and stuck to it."

Shun A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been to them 3 times. Whenever I have a crash, I go there. They are close to my house. They get the work done quickly and they call me up and tell everything I need to know."

Albert L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a good job. They stick pretty closely to the estimate, they are pretty much on time, and they call me right away if there is a delay in getting a part. They are very informative, and they take good care of their customers."

Albert L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are convenient, reliable, and trouble free. They take care of everything for me."

Barbara J. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were straightforward about everything, and they did exactly what they said they would do. I thought the car turned out well."

Bernard S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been there a number of times in the past. They are always courteous, the quality of the work is great, and my car always comes back clean."

Diego U. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was fine. They were very helpful and friendly. My truck looks as good as it did when I brought it in."

Frank V. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their workmanship"

Gary S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them twice within the last two years. They did everything they promised both times. They were on time and easy to work with. I was very happy with the work that they did."

Jennifer S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, and they did quality work."

John L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They called right away, and they kept us informed."

June M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I hope I don't have to use them again, but I would if I had to. They did what they said they would do, they got it back to me on time, and they seemed like nice, honest people."

Ken H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them several times. They have excellent mechanics and technicians."

Kevin N. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their efficiency and the quality of their work"

Margret B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a Ford. I have been going there for twenty years. They always take care of me."

Mark V. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly customer service and the quality of their work"

Wendi S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the quality of their work and the fact that they got it done in the time frame they promised."

Zonia O. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job, they were very helpful, they were on time, and they explained everything to me."

Mike C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job. They were friendly. They finished the work on time."

Thomas S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and everything was just about perfect."

Ted W. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service atmosphere, they always kept me informed about the status of the repair. If there were any changes in the schedule, they notified me prior to me coming down to see them. They worked around my ever changing work schedule to accommodate my needs. I thought they provided excellent service."

Suzanne T. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and they did a really good job."

Joseph M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quality of the service, they worked with me and the car looks good."

Paul Q. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The speed and efficiency of their work"

Gary H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the guys up there and the way the work was finished. It was on time and the job was done perfectly."

Roberto P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. They did as they promised."

Jose I. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work."

Linda N. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a really nice job."

Bradley S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly and the car came out looking great."

Amanda M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was really easy, in and out. Everybody was pretty nice."

Gary C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do good work. They do it efficiently and fairly fast. I've used them several times over the last few years and never had a problem or a complaint."

Andrew C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everybody was wonderful. They did a beautiful job on the scratches. They got it done on time. They explained everything to me."

Jose R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job on my car."

Mary G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was done before they said it would be. It was clean and they dealt with my insurance. Everything was fine."

Aida Q. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work was perfect. They were fast."

Arnell S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service, they were so nice."

Beatric P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cared about me. They called for my rental car, so I didn't have to wait."

Carmen P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Location"

Claudia L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Frances C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice, and they did a good job."

George W. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was great."

Liza M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, and they communicated well. The work was done in a timely manner."

Lynne M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service from beginning to end and their staff"

Mary B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the work within the timeframe quoted."

Rita S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They knew what they were doing. I was able to get my car back very quickly."

Sonja S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My car was ready quickly."

Teron W. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I appreciated the accuracy. They were very detailed."

Timothy G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a beautiful job on my car. They were prompt and courteous."

William T. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I recommended them to my office. They did a great job on all of the cars."

Jayn F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They helped us a lot, and they did a great job. I thought they were great."

Tony L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They completed the work on time."

Gielanie H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They delivered the product when they said they would."

Beatrice C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work and were honest. I have used them for the past ten years for all of my cars."

Mark S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They fixed my car."

Patrick C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They communicated with me and kept me informed."

Leo L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest and open. I have known the Verducci's for forty-five years."

Paulina A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were close to my work, they gave me a ride, and they did everything they said they would in about half the time."

Gena C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was really easy to get an appointment and they are close to my home."

John G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Myra K. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I know everybody, and the quality is good."

Jorge R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The foreman who worked on my car did a very nice job."

Jean S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They listened to my problems and tried to fix them."

James C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Can't pick out one thing from another. As soon as you walk in the door you get helped until the job is complete."

Ira M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and did a good job with no 'BS'."

Felix G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they are very professional and courteous. They explained to me what they were going to do, and they were very accurate on when they said I would get my car back. They actually finished before they said they would."

Michael C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work and dependability"

Jeanette P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and reliable and they matched the color of the car nicely."

Jeremy A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The body shop is close by to where I live. They also came to pick me up and drop me off."

Robert L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They service was great and they kept me updated. The quality of the work was good and Stan was excellent."

Donnaa F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They fixed my car quickly."

Brian S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was quick, and my car came out fine."

Carlos G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The good service "

Robert P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, knowledgeable, and they did a great job. Stan did a great job and communicated with me every step of the way. I was never in the dark about what was going on."

Scott N. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work on my son's car."

Elaine B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality and the timeliness"

Daniela C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were easy to do business with."

Tony L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The speed and the efficiency"

Maryann V. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are fast and courteous."

Val Q. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the job."

Mariaelena L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was very fast."

Richard M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honesty and quick service"

Eriberto R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were straightforward and timely. Everything was perfect."

Eugene V. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really trust them. "

Carrie S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast with the work on my car."

Raymond C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had my car ready right on schedule."

Gino F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job for us."

Alexander G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"They seem to be very friendly."

John T. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The car was ready within thirty minutes."

Sandra D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good service."

Nestor R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would recommend them to anyone. They stick to their timeline."

Flora S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a nice job fixing my car. It looks like new again."

Glenn M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way the car came out"

Charles M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did everything just right for me after my accident."

Honrado L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of work"

Felix G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got job done and they got it done right and good in a good time limit."

Michael C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their friendliness, they did the job on time, and kept me abreast of what was happening to my car."

Jeanette P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that they ordered the parts ahead of time to save me time."

Jeremy A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quality, color match were excellent."

Robert L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficient, honest; Stan was very helpful."

Jun A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The consultants seemed to be very knowledgeable."

Alicia O. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their prompt timing, honesty, and the fact that they have a rental car service."

Milton H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very accommodating."

Flavia L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took care of all the scratches."

Thomas B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what I expected them to do and they did the job expertly. What I really liked is that I couldn't tell that the car has been repainted. The color was just perfect."

Berry N. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work was very good."

Lawrence B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt and finished the job on time."

John D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very good service"

Andre Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're great all-around"

Ronald W. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did it when I asked for it"

Isaura M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They didn't keep me waiting and they explained everything and they were thoughtful"

Hattie Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Courteous, good service"

Ana F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honest, knowledgeable"

George A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good quality service, did the work on time and stood by the price quoted"

Rosy A. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service from Matt, everyone was nice"

Cheryl B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Turn around and did a good job"

Miriam B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"People were nice, I got my car back right away and they did a good job"

Remedios B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was okay"

Lynnette B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Really beautiful customer service"

Lawrence B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just do good work"

William B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very courteous, job done in a timely manner"

Walter B. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Really good job and it was clean when it was finished"

Hugo C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It dealt directly with my insurance"

Ronnie C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I know Stan, they did a good job on my car"

Vernon C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very quick, I couldn't tell it was ever hit"

Cynthia C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficient, good workmanship"

Sheila C. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nice personnel, helpful"

Jason D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service"

Jose D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficient, good job"

Henry D. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were nice"

Terry E. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their interest in me as a Ford owner"

Gene F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Outstanding work, Stan"

Louie F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"On time, kept me informed, car ready when they said"

Sander F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quick and easy"

Loretta F. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The car looks great, we're very pleased"

Marvin G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they promised, on time"

Mel G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"You get the right parts and service at the dealership"

John G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good communication, notified me right away when they heard from the insurance; they have a good system with AAA; good quality of workmanship"

Juan G. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional work"

Alice H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were nice, courteous, patient, explained how they would repair car"

M.L H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they talked to me about the work, they were very polite, they were quick in doing the work"

Judith H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very quick service"

Denny H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They fixed the car in two hours"

Elaine H. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They answered my questions and explained things; car was ready when promised"

Rena I. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service and they were very friendly and I didn't have to worry about anything"

Hussam J. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quick service, guarantee of work, I like the manager"

Ken K. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Fast service for estimate and the work was very good"

Kristina L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work is always done right and on time, we keep going back"

Mr. L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were nice, service was fine"

Elvin L. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work"

Jose M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honest, did the work right"

Keith M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was excellent, the professionalism, the courtesy, the work"

Patricia M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient, timely and it was good work"

Augusto M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good service"

Demetrius M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service and the work was very good"

Crystal M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and really efficient and the communicated very well"

Richard M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very satisfied with everything"

Steven M. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was great"

Joyce P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very punctual"

Guy P. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The body work was excellent"

Henry R. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were perfect, everyone was very friendly and it was quick work"

Ricardo S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They treated us very well"

Aleksander S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service , everything was good"

Dennis S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm very pleased, it looks brand new"

Michael S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job, the work was excellent"

David S. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"No hassle and quick turnaround"

Laurie T. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got me in right away, and Justin, the manager, really helped me with the insurance company; also, the quality of the work was excellent"

Lindi T. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and they washed the car as well"

Virginia W. Verified Serramonte Ford Body Shop Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They helped me with the insurance company and took me right away"

John R. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"That it is a decent place to go to"

"They get the job done."

David A. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They blended and matched the paint better than I thought would be possible. They did the work fast. They were very professional about everything."

Dwayne J. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They got it done on time. They were helpful and very friendly. I thought the quality of the work was good. "

Jeff C. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They handled the insurance stuff, set up the rental car, and did a good job."

Marilynn G. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did it fast. I thought it would take a week, but I got it back the next day. You couldn't see the scratches and the dents when I got it back."

Wilson P. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The car looks good. They did it on time and the quality of the work is satisfactory. The insurance company gave me 3 choices of where to go and I think I picked the right one."

Allen Y. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Honesty"

Anna B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient. It was ready when I got back from my trip."

Chad H. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They finished the work when they said they would, and they were very good when it came to explaining what they were doing and how long it would take."

Dan R. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the final results. The service manager kept me appraised of the progress while the work was being done. Ultimately, I thought they did a very good job."

Jenelly R. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous and responsive to my questions. I've used them twice and they have done a good job both times."

Keith F. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Stan is a good guy. He got the job done when he said he would. When I got it back, everything was okay."

Melba H. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They took care of my car."

Rosa R. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly, and they got the work done when they said they would. I think my car looks good."

Denise M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did the job quickly and the quality of the work was good."

Oscar G. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything, their service and the people there know a lot. They are very polite and helpful."

Perry B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did my side mirror. They did everything. "

Arnita B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought the customer service manager was very kind. He took care of my problems."

Cheryl G. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I have been going to them for quite some time. They are thoroughly dependable, they always use the same parts, and they always correct mistakes without any hassles."

Edward E. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a nice job on the car, and the timing was perfect."

William L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The job was done beautifully."

Gene A. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, and the customer service is good."

Ewald M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The fact that he followed-up twice on the problem that I had."

Omar A. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Speed"

Honrado L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, and they explain things to you."

Rosa M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I don't know."

Albert L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are reliable and the service is good."

Jun A. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the good service."

Alicia O. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very specific and helping."

Milton H. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly and professional."

Flavia L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do good work and they are fast."

Thomas B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did my hood. They finished on time and did a great job. "

Eugene R. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They finished ahead of schedule."

Karla J. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything was good."

Arturo D. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service was excellent."

Juan C. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We were satisfied with the work they did for us. They really paid attention to detail."

John R. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job."

Connie J. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Work was prompt."

Urs L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fast and courteous."

Mounira K. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They know the cars"

Philip L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Professional service, friendly"

Angeline B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Fast and timely"

Amanda B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful"

Joseph B. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything"

Ana D. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quick service"

Eddy F. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Finished job looks clean; I could ask them questions and get answers"

Tanya G. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service, and if something wasn't right they took care of it, no questions asked"

Ron G. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did everything they said they would do, time wise, they did a good job"

Alfonso G. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The work was very good"

Gary L. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Staff was helpful"

Orlando M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was excellent"

Joan M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The work was really excellent and they were very friendly and gracious"

Deborah M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very straightforward, gave us the estimate right away and the work was done promptly"

Kerry M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Serramonte Ford is excellent, I really like them and they do excellent work"

Jeff M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did very fine work"

Jimmy M. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The efficiency"

William P. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job"

Genenieve S. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are good in customer service and they got done on time"

Rudy S. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The work was really great"

Rosemarie S. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were faster than the other places I've used"

Angelina S. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The estimator really worked with us"

Stan T. Verified Serramonte Ford Body Shop Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were courteous and they found damages that the insurance company missed and stuck by their guns when they said 'this happened in this accident.'"

Madison O. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They really pay attention to the details. They listen to the customer."

"Their entire crew is great to deal with."

Frank M. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They take care of me."

"Good service, and it is clean."

Gabriel A. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job in a timely fashion."

"You can talk to them and get some answers."

William L. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very good."

"They are on time."

Daron J. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I took the car in after an accident because they were a Ford dealer. They were very nice and helpful. They did everything they could do, but the car was finally considered totaled. They went back and forth with the insurance company and tried to get a fair price. In the end, it worked out."

Joe T. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They repaired my wife's car after an accident. They did a good job on the body work. It was finished pretty much on schedule and they were very friendly and courteous."

Jose C. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. It looked pretty good when I got it back. "

William D. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's a Ford dealership, so I would expect them to be Ford experts."

Betty J. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It was convenient for me."

Heather B. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Customer service, he was attentive and he gave me updates."

Betty B. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything went very smoothly. "

Carmel F. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their work seemed flawless."

Gabriele Y. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I received very good service from them, and I was happy with the work."

JoAnn P. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their service was fast and good."

Johnathon T. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The customer service is very good, and they are very nice."

Ramon B. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are always able to answer my questions."

John M. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The guy treated me like he actually cared."

Babak T. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They handled the job without too much interference from me, but I had to do some work myself and bring it to another dealer."

John Z. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service was unbelievable, and I was in and out in about four or five days."

Herbert Y. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They dealt with the insurance company, so I didn't have to haggle with them."

Berry N. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Very professional, good turn around time, and they are convenient."

Lawrence B. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are a member of the California State Auto Association and accept our insurance."

John D. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were pretty efficient and they seem like a fairly well organized operation."

Connie J. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are friendly."

Urs L. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done when they said they would."

Arthur P. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were better equipped to work on my Ford than most body shops because they are a Ford dealer."

Rey R. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work"

Jacqulyn R. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very cordial, and they explained what they were doing."

Larry R. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with."

Elvira C. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were courteous, and they did a good job."

Brian P. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were fast and professional."

Mara M. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were fast, and they fixed my car right."

Steven G. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was good."

Raul V. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"My car looks like it's brand new again."

Shelia S. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the right parts the first time around."

John C. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was very good."

Ken C. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do good work."

Rick R. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It was painless and done quickly."

Margaret W. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Nothing in particular."

Yiry A. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"My claim was handled really quick."

Arthur P. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that they prioritized my car."

Rey R. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"No comments"

Zachary R. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The manager was very friendly and took care of the problems when I took the car back for the second time."

Justin M. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did the job professionally and quickly."

Kam W. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Close to where I live"

Leuma Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service"

Dermot B. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a fine job"

Eduardo B. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The car was clean when they were done"

Christian C. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They fixed it properly"

William H. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything was fine"

Katherine K. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Work was fine, done in the time frame that they said"

Glenn L. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The car looks good"

Jose L. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Attention to the customer"

Marie M. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The work was done fine and it was ready quickly"

Rosario N. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They gave fast service"

Tabitha S. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The car looks great"

Frank V. Verified Serramonte Ford Body Shop Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service was very good"

Nicole R. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very fast."

Douglas E. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They got the job done when they said they would."

Cherly M. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"How clean they were"

Amelia O. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"The customer service was nice."

Zachary R. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are actually a Ford dealership."

Nolito G. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They use Ford parts."

Arlene R. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"It was easy to make an appointment, and their location is good for me."

Garry M. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The service department"

Elissa A. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They did an okay job"

Marguerite C. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The work was good"

Sean D. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"The guy who helped me was nice"

Denise M. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They used Ford parts"

Edward S. Verified Serramonte Ford Body Shop Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The repair work this time was good, but the last time it was even better, they even cleaned our car last time"

Justin M. Verified Serramonte Ford Body Shop Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"Nothing"

Christina C. Verified Serramonte Ford Body Shop Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The job got done quickly, and they fixed it eventually."

Randy G. Verified Serramonte Ford Body Shop Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They fixed the truck."

Antonio V. Verified Serramonte Ford Body Shop Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They're not bad. "

Christina C. Verified Serramonte Ford Body Shop Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"Nothing, I just had a bad experience with them when I brought my car in for repairs."

Earl S. Verified Serramonte Ford Body Shop Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The technical information about the damage was good"

Lucas R. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wouldn't tell a friend anything about them. They have to make their own decision."

"They do good work."

Keith C. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"There was really nothing that I liked."

Manuel F. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"Prompt and quick"

Evelyn P. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I have used them twice, and I will never go back. They were rude to me."

Andrew B. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The repair was fine"

James M. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They did an excellent job"

Miles S. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"It was easy and I didn't have to fill out tons of paperwork"

Lisa S. Verified Serramonte Ford Body Shop Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The customer service was great"

Thomas S. Verified Serramonte Ford Body Shop Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"The person I dealt with was very professional."

Patrick C. Verified Serramonte Ford Body Shop Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"At first everything was okay."

Steve B. Verified Serramonte Ford Body Shop Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"Good attitude"

Nicholas B. Verified Serramonte Ford Body Shop Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"The car wash and the rental car were nice little bonuses."

Rabecca B. Verified Serramonte Ford Body Shop Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"They're convenient to my work and they offer a nice shuttle service."

Matthew T. Verified Serramonte Ford Body Shop Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"My family and I have done business with them for years."

Julio P. Verified Serramonte Ford Body Shop Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"I didn"

Julio P. Verified Serramonte Ford Body Shop Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing"

Josh P. Verified Serramonte Ford Body Shop Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"The body shop needs to connect with the sales people. Communication needs to improve throughout the different parts of the company. If you have a customer who needs transportation, they could provide a service that is more on time and make sure that people don't smoke in the vehicle."

"The car came back fine."

Juliann F. Verified Serramonte Ford Body Shop Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They helped me when something was done wrong"