Sequoia Carpet Rug & Upholstery

Sequoia Carpet Rug & Upholstery: Average 9.5 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

H. F. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, the service, they take care of your cleaning needs and they are courteous to your property. If you want to change stuff, they are willing to work with you. We've used other cleaning companies before, but they are not as good as Sequoia."

Abby M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got here on time, they were quick, and they seemed to know what they were doing. They were professional and very good."

Alice N. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I could trust them."

Anna N. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Nice quality work, they were very friendly and professional. There were no stains left when they were finished. They indicated the problems we could expect in the future."

Anne R. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they are great. They do a good job."

Bill W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They always do a good job. They are always thorough, they always do what needs to be done, and it gets done. I like their pricing, their workers, and lately I noticed they are using a new technique that dries faster. They seem to come quickly when you call and they are available. I have been using them for 30 years. I tell everyone I am a fan of theirs. I have no problems with Sequoia at all."

Bob B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do a good job. I have confidence in them. They know what they are doing and I don't think the prices are exorbitant."

Carla E. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The job they did on the carpet"

Caroline S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people are nice. They take care when they are in my home. I've taken rugs to the store as well and had a rug repaired. I've never been disappointed."

Cathy V. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They make my carpets look like new and they are done when they say they will be done."

Charlene A. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We bring our rug in and they do a good job. They even do some of the fringe work and so forth."

Charlene A. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they really know what they are doing. I have always had good service from them."

Ms. C. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're caring and they do what they say they are going to do. Their experience and knowledge are very high."

Christine B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for years. It's convenient. I take my carpet there on Monday and have it back by the weekend. They are always very pleasant and knowledgeable."

Christy C. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been using them for many years, exclusively. I really like that the same people come out every time. They are very thorough, very professional, and they do a great job. If I need furniture moved or if there is a spot that needs extra attention, they do that. They seem to want to please."

Collin G. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the friendly atmosphere. Jen is a lot of fun. Sherman, the dog, is a blast. When we have questions, they always answer them. We had rugs cleaned once during a remodel and they were very understanding about holding on to them an extra week. They are a great operation."

D. F. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have been very responsive and they care for my rugs really well."

Debbie T. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do a good job."

Dena M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They come when they say they are going to, they do a good job, and they are efficient and pleasant to have around."

Dr. M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got everything cleaned the way I wanted it to be cleaned. They also mended the chair covers. They look like new."

Ed G. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are dependable. We have used them many times to clean things."

Elinor M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They had everything ready when promised and they took care of me."

Elizabeth W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do what they say they will do and they are on time."

Ellen S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have been using them for years. They do good work. We will call them again."

Eugene S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do a very good job. They saved the fringes on a nice Turkish hall rug I have."

Francis H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do the job right."

Ms. F. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was clean afterwards and they were nice. They did a good job."

Gayle H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professional service, I have been using them for years."

Gisela Z. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been using them for years. I think they're just great."

Gloria E. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for over 20 years. They've always done what they said they would do. They've also done excellent job reweaving. Everyone from the people who set the appointments to the people who come out is always pleasant. They are very careful as well."

Harold H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are just good."

Mr. H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their employees have always been polite, careful with the baseboards that are around the carpet, and very thorough. Everything comes out perfectly. I have been using them for 38 years. They are great."

Ms. H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service. They do what they say they are going to do and they get it done."

Heather V. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Easy to work with and they do a good job."

Jane B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quality service and they do a good job."

Jean M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very quick."

Jean W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly and they do a thorough job. If they miss an area and I tell them, they don't get insulted."

Jennifer S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are amazing. They are dependable and thorough."

Jenny R. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have been cleaning carpets in my house for years. I drive rugs over from Aptos to have them clean them. They have always done a great job."

Jesus M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the service and they are very friendly. They are very respectful and everything is very good."

Joan W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did good work and they told us a lot about how they would clean and what to expect before starting to clean the carpets."

Joe C. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The good job they do, they have a pleasant attitude and they do a quality job."

John P. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are handy and good."

Judy G. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used them for years. They just do a good job."

Karen H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using the service for a long time and I feel very good about it. "

Kate S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They cleaned the rug."

Kathy T. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do a good job. The guys are conscientious."

Kathy W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are professional, always courteous, always conscientious and they do a great job."

Kay H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the guy who came and cleaned my carpets. He was friendly, professional, and he did a good job."

Laurie F. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Laurie K. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service is really good. They just do a good job with the rug."

Lenny R. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for years. I take my rugs down there and they are always nice. They do a good job."

Lois C. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work"

M. S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They clean the rugs."

Mr. M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They handled our rugs and they did a good job cleaning them. They are reliable in terms of when they will deliver."

Ms. M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service is really good and quick."

Mr. S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were polite and they did a good job."

Ms. E. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are able to get the stains out that the cats leave in the carpet."

Ms. N. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The high quality of their cleaning and it is done on time. It is very reasonably priced."

Nancy H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Reliability"

Nancy K. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are cooperative, professional, and they do a good job."

Olive G. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are a family business. They provide a personal service. I can depend on them."

Patricia L. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I always use them. I trust them with my carpets because they are handmade and need to be handled carefully. They seem like they know what they are doing."

Patricia M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Patricia W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used them for years. They are always reliable. The guys are very nice and everything is fine."

Rone G. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been using them for years. They get here on time, do a good job, and they are very pleasant and honest. They are doing a very good job. "

Ms. R. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their honesty"

Ruth H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are professional, friendly, helpful, and flexible. They give great service. They are great at what they do. "

Steve W. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their honesty"

Susan C. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They've been in business for a long time. They are willing to answer any and all questions. They provided quality service."

Susan N. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Always on time, always available on the date I need them, and they are pretty good. Their guys are friendly. They do a great job. "

Teri D. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The business part of it is run very well. They are punctual. The people come with a happy smile. You can tell they take pride in their work. I enjoy our relationship with them."

Valerie H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They get the carpet clean when I took it in and delivered on time."

Yvonne T. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I had all of my rugs cleaned there. They clean very well. I have been going to them for years. They are good to me."

Barbara C. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We have been using them for years. They are convenient and responsive. We always have good service from them."

Beverly A. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are professional. They do a good job."

Bob M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They move some of the furniture that is too heavy for us."

Dan D. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are convenient. They pick up and deliver."

Howard B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They got the job done and everything came back clean on time."

Jacqueline M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do a good job of cleaning my rugs."

Jason H. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They use a less harsh chemical in their cleaning process. I used them in the past and I would use them again."

Jeff M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Quality"

John J. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They show up when they say they are going to and they are good at taking out stains. They get in here, they do a good job, and they leave."

Kate B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of their work and it was easy to get in and out."

Kathy A. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I trusted their job and it was always well done."

Kevin O. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do a good job for a good price."

Linda O. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are polite and they clean my rugs well. I take them in and get them back a week later."

Marcy S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The person who does the cleaning is very cooperative and very informative. I am very satisfied."

Mrs. S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I have used them for 25 years. I like the customer service. They are friendly, they know who we are, they come on time, and they are courteous."

Nicole B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I have been using them for years. They are nice and it seems to work."

Pat M. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are local."

Sandy S. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came when they said they would and the work was very high quality. Nothing got broken or damaged."

Alisha N. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on time and they did a good job."

Karen P. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are reliable, local, and they do a good job. I've never had any problems. If a stain doesn't come out the first time, they are willing to redo it."

Kathy P. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are reliable."

Maureen F. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They do a good job of cleaning the rugs."

Randi R. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I really like Miguel, who has been cleaning my carpet for several years. He does a good job. I think they are the best carpet cleaners around."

David B. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They are close by my house."

Jonathan G. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"Prior to my last experience, I had good experiences for 10 years."

Mr. K. Verified Sequoia Carpet Rug & Upholstery Customer Name

Q1:2 out of 10

Q2:Yes

Q3 & Q4:"They are polite, honest, and nice people. "

Sequoia Carpet Rug & Upholstery

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