Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
February 2011
We declare that Sequoia Carpet Rug & Upholstery HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1726
(650) 940-1185
1495 West El Camino Real
Mountain View, CA 94040

Sequoia Carpet Rug & Upholstery specializes in the cleaning of fine rugs, upholstery, tile and grout, draperies, as well as the cleaning and restoration of fine leather and the revitalization and maintenance of hardwood floors for residential and commercial clients. As a full-service company, Sequoia also repairs and restores Oriental and Persian rugs and offers pick-up and delivery services. Sequoia’s restoration division provides 24/7 emergency water damage response, water extraction and structural drying.

Owner Charlene Locke says Sequoia Carpet Rug & Upholstery’s customers benefit greatly from the knowledge and expertise of a third-generation business. “Our clients enjoy that we’ve been family-run since 1950. As a smaller company, we’re able to give personal, detailed service to our customers. We take care of the extra details that most large or franchised companies just can’t. We know many of our customers and their family members by name. Those things make a big difference in the level of service we provide.”

Sequoia Carpet Rug & Upholstery’s employees are highly trained to meet industry standards and certifications. “Some of our employees have been with us for more than 30 years,” says Ms. Locke. “That’s a rare thing in this business. Our customers know they can trust the people we send to their homes.”

Company Philosophy

“We take pride in our work and get the job done right the first time. We make sure everything is 100 percent satisfactory before it leaves our shop or before we leave a customer’s home. We don’t just do what we think is correct; we deliver what our customers expect.”

Serving the Mid-Peninsula Cities of Mountain View, Los Altos, Los Altos Hills, Cupertino, Campbell, Saratoga, Los Gatos, Monte Soreno and Santa Clara

Wall-to-Wall Carpet & Rug Cleaning
Oriental Rug Cleaning & Restoration Specialists
Hardwood Floor Cleaning & Revitalization
Upholstery & Drapery Cleaning
Tile & Grout Cleaning
Structural Drying
24 hr Emergency Water Damage Service
Pick-Up & Delivery Service Available
Leather Cleaning, Repair & Restoration

Comparative Summary

Few carpet and upholstery cleaning companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim three generations of employees who offer their years of industry expertise to every customer, but that’s exactly the case for Sequoia Carpet Rug & Upholstery. “Not many companies can match our...

Frequently Asked Questions

Q: Can you restore my carpet to its original condition?
A: "First, we have to determine if it’s synthetic or wool—they clean differently, which means they also restore differently. We need to evaluate every carpet independently based on what it’s made of and what kind of soiling is present."
Q: Can you remove wine stains from my carpet?
A: "It depends on the type of fiber in the carpet. Wine is a natural dye, which affects different carpets in different ways. Synthetic or nylon fiber doesn’t like taking on dyes or stains, so we can usually remove wine stains fairly easily. Howe...
Q: Can you clean my Oriental rug?
A: "Yes. We have a 7,000-square-foot plant with equipment that’s designed to wash Oriental rugs. Before the rugs are even touched with water, they go through a ‘dusting’ process—a machine gently pats each rug and the loose soil that’s embedded a...

Map

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Industry Info

Take simple steps to preserve the aesthetic value of your Oriental rugs.
For many people, Oriental rugs are a significant financial investment, so it’s important to take the necessary precautions that will ensure their longevity and value. To care for your Oriental rugs as efficiently as possible, consider the following...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Sequoia Carpet Rug & Upholstery
has passed all rating steps and has earned
The Diamond Certified Award
No. 1726
Continuously qualified since February 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Christy C. Verified Customer Name
"They do a good job of cleaning my rugs. I feel very comfortable because they always send the same people back. I really like them. I think they're very good."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Sequoia Carpet Rug & Upholstery
1495 West El Camino Real
Mountain View, CA 94040
(650) 940-1185
(650) 940-1295 fax

Mon – Fri: 8am – 5pm
Sat: 9am – 1pm

Serving the Mid-Peninsula Cities of Mountain View, Los Altos, Los Altos Hills, Cupertino, Campbell, Saratoga, Los Gatos, Monte Soreno and Santa Clara

Charlene Locke, Owner
61
10
Commercial Carpet Maintenance Technicians (CMT), Institute of Inspection Cleaning and Restoration Certification (IICRC)
Liability Insurance, Workers' Compensation
California Fiber Institute (CFI), Restoration Industry Association (RIA), World Floor Covering Association (WFCA)
1950
Wall-to-Wall Carpet & Rug Cleaning, Oriental Rug Cleaning & Restoration Specialists, Hardwood Floor Cleaning & Revitalization, Upholstery & Drapery Cleaning, Tile & Grout Cleaning, Structural Drying, 24 hr Emergency Water Damage Service, Pick-Up & Delivery Service Available, Leather Cleaning, Repair & Restoration
2,500
Residential and Commercial

Photo & Video Gallery

Survey Responses For

Sequoia Carpet Rug & Upholstery

Sequoia Carpet Rug & Upholstery: Average 9.5 out of 10 based on 150 unique customer surveys of customer satisfaction.
Christy C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very dependable and I've always had a good experience with them. I really like the people who come out and do the work, they're very nice, quality people, and they really want to do a good job."

"They do a good job of cleaning my rugs. I feel very comfortable because they always send the same people back. I really like them. I think they're very good."

Claudia D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're excellent. I've used them for many years. They stand by their work and if the stains don"

"They get the job done."

Donald P. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They do the job and we were quite satisfied."

Donna S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work."

"I can rely on them to do a good job."

Greg P. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, efficient, and they did a great job."

"They did a thorough job and they were efficient. I appreciated that I could schedule the appointment when I needed it, they came right over, and that was great. They did a great job."

Jean G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I tell them that's where I send my rugs."

"I like the work that I get from them. I've been using Sequoia for 20 years or maybe longer."

JoAnn R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for years. I think it"

"The way the carpets looked when I picked them up, they always do a great job. I think they're the best of the best."

Judy G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. We've gone to them for years with our area rugs and they do a good job."

"They do a good job, and they back up their work."

Kathi W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and they will do the best possible job. I highly recommend them."

"The service in general, the servicemen who come are always conscientious and professional and they don"

Martha S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good quality"

"The quality"

Randy G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and they do excellent work."

"The good work, and friendly interactions and service"

Sandy S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for a number of years for wall to wall carpeting and area rugs. I had some particular urine spots from my dogs on a rug that didn't quite come out. I took it to Sequoia and they kept the rug for two weeks. They managed to get the spots out, and I was really surprised that it came back spotless. "

"Everything, they're always punctual, they're always on time or a little early, they're really friendly, and they do a great job."

Sarah M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fantastic. I've used them for years, and I've sent them all kinds of clients."

"They do a very good job, they're very thoughtful, they show up on time, and I just think the service is fabulous. I've used them for over 25 years."

Alexis D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've used them for many years. They are very good in their cleaning quality and are reliable. They do a good job on a consistent basis. "

"They arrive on time and they are reliable. "

Audry F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very conscientious, family run and owned, and it is the same men who come every time to my home. They keep their employees."

"The same men come every time and if there is something I am dissatisfied with, they come back and fix it."

Bruce A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for 25 years. I've never had any problems. They are a quality company. They have great customer service skills and consistently perform high quality work. They come on time, they are totally dependable, reliable, and trustworthy. They do what they say they will do. They get the job done and it is quick and effective quality work. If you see any areas that you don't like, they are back right away to do more work in that area without any problems or delays."

"I like that they arrive on time, do the work, and I never have any problems. "

Christy C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the fact that the same people come back all the time. I know them and they are hardworking and conscientious. I feel comfortable having them in my home."

"The quality of the work is very good."

Collin G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job of getting the stains out of everything. We've been using them for a while and learned about them from another customer that likes them a lot. Their treatment brings back the carpeting in great condition and we really like the quality of their work. "

"We like that the carpet looks great and like new, every time they've been here. I don't know exactly what all they do but it works great. "

David S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't usually do surveys but I like these guys so much that I will be happy to. I have used them for 10 years and they always do good work. They are reliable, affordable, and I'm always satisfied with what they have done."

"I like that they arrive on time and they quick dry my carpets and everything always turns out great. "

Eileen K. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I hired them to clean a large carpet before I gave it to my niece. I received the recommendation from my sister, Emma, who uses them."

"I liked that they came and got the carpet cleaned and then delivered it to my niece, as it was a gift to her and convenient all around. "

Coco W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very pleased with them. They were extremely helpful to explain the type of cleaning for the type of carpet I have, the cost and when it would be done. They were very thorough and trustworthy. "

"I liked that they are warm, friendly, and courteous. They were very nice people. "

Gisela Z. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good and reliable."

"I have been their customer for many years."

Janet W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company. I've been going to them for years. I've never had any problems and I like using a small local company. They do good work. "

"I like the familiarity of doing business with the same company because I know what to expect and I like the convenience of dealing with a company I already know and know I will get good quality results from."

Jean W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have commercial apartment properties as well as my home. I've been using them at least 30 years. Most of the time, depending on who goes in to do the work, I have consistently gotten great results with them doing the carpet cleaning. I've been very satisfied their quality of work. If I find something not good, I just call them and they send another team back to work on it again. They have great customer service. "

"I like that I have had no problems with them and like the cleaning quality. Salvador and Bill do a terrific job. They are real gentlemen, friendly, and work very well."

Jesus M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am 100% happy with them. I have used them for years and they always do a great job on my carpets. I have no complaints about them. "

"I like that they arrive on time and get to work quickly. My carpets look beautiful again. They always do a nice job for me so they are very reliable."

Jo C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do the best job of anyone I have ever had."

"They are very friendly and great. They get carpet that you might have to replace and they get it beautiful. I have used them for over 20 years."

John S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are able to handle a lot of carpets with a lot of nasty stuff on them. They were able to clean them up and even repair some of them. They are flexible with time and scheduling."

"The ability for them to pick up and drop off, especially when the carpets are soaking wet."

Kate S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've been customers for over 20 years. We go way back. They are very nice people, reliable, and it's been very convenient to have them as our carpet cleaning service all these years. We know what we are getting and they are professional and easy to deal with. They are very fast and pleasant. Their work is very thorough. "

"I like that they are friendly, always here on time, trustworthy, competent and I can depend on them to do a quality job. "

Linda D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and they do a good job every time they are here."

"They are quick in their work, arrive on time, and do a perfect job."

Marcy B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The cleaning is impeccable."

"The results, I have been with them for 10 years."

Mary M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a nice experience. The cleaner was friendly, knowledgeable, and provided good service. I liked how I was able to get an appointment quickly. Everything about them was professional and very good. "

"I liked that the carpet cleaners were so knowledgeable, they could answer questions, make suggestions for better treatment for spots and to prevent damage. I liked their knowledge, expertise and honesty."

Olive G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really good carpet cleaners and I've used them for years. I like that they are a small, a local personalized company. I don't like using huge corporations at all. These folks have been very nice and reliable."

"I like that they are a small local company and they are so friendly and personal in their quality of service. "

Sharlene C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have reliably cleaned my rugs for many years for reasonable prices. They do good work and get the stains out. I am satisfied. "

"I like that I can rely on them and they do the work in a timely fashion. I have used them for years. They always do a great job. "

Teri D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've used them for 20 years. They are very good. I would tell others you can't lose. They come on time, do a good job, and are very pleasant to work with."

"We like their reliability and the quality of their work. "

Trina G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've use them all the time. My carpets come out very clean and it is consistent in the quality of their cleaning. They also honor my discount when I have a coupon which is nice."

"I like the quality of their work and their customer service."

H. F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, the service, they take care of your cleaning needs and they are courteous to your property. If you want to change stuff, they are willing to work with you. We've used other cleaning companies before, but they are not as good as Sequoia."

Abby M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got here on time, they were quick, and they seemed to know what they were doing. They were professional and very good."

Alice N. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I could trust them."

Anna N. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nice quality work, they were very friendly and professional. There were no stains left when they were finished. They indicated the problems we could expect in the future."

Anne R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they are great. They do a good job."

Bill W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always do a good job. They are always thorough, they always do what needs to be done, and it gets done. I like their pricing, their workers, and lately I noticed they are using a new technique that dries faster. They seem to come quickly when you call and they are available. I have been using them for 30 years. I tell everyone I am a fan of theirs. I have no problems with Sequoia at all."

Bob B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a good job. I have confidence in them. They know what they are doing and I don't think the prices are exorbitant."

Carla E. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The job they did on the carpet"

Caroline S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people are nice. They take care when they are in my home. I've taken rugs to the store as well and had a rug repaired. I've never been disappointed."

Cathy V. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They make my carpets look like new and they are done when they say they will be done."

Charlene A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We bring our rug in and they do a good job. They even do some of the fringe work and so forth."

Charlene A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they really know what they are doing. I have always had good service from them."

Ms. C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're caring and they do what they say they are going to do. Their experience and knowledge are very high."

Christine B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for years. It's convenient. I take my carpet there on Monday and have it back by the weekend. They are always very pleasant and knowledgeable."

Christy C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for many years, exclusively. I really like that the same people come out every time. They are very thorough, very professional, and they do a great job. If I need furniture moved or if there is a spot that needs extra attention, they do that. They seem to want to please."

Collin G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the friendly atmosphere. Jen is a lot of fun. Sherman, the dog, is a blast. When we have questions, they always answer them. We had rugs cleaned once during a remodel and they were very understanding about holding on to them an extra week. They are a great operation."

D. F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been very responsive and they care for my rugs really well."

Debbie T. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a good job."

Dena M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come when they say they are going to, they do a good job, and they are efficient and pleasant to have around."

Dr. M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got everything cleaned the way I wanted it to be cleaned. They also mended the chair covers. They look like new."

Ed G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are dependable. We have used them many times to clean things."

Elinor M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. They had everything ready when promised and they took care of me."

Elizabeth W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do what they say they will do and they are on time."

Ellen S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have been using them for years. They do good work. We will call them again."

Eugene S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a very good job. They saved the fringes on a nice Turkish hall rug I have."

Francis H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do the job right."

Ms. F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was clean afterwards and they were nice. They did a good job."

Gayle H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional service, I have been using them for years."

Gisela Z. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for years. I think they're just great."

Gloria E. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for over 20 years. They've always done what they said they would do. They've also done excellent job reweaving. Everyone from the people who set the appointments to the people who come out is always pleasant. They are very careful as well."

Harold H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are just good."

Mr. H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their employees have always been polite, careful with the baseboards that are around the carpet, and very thorough. Everything comes out perfectly. I have been using them for 38 years. They are great."

Ms. H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service. They do what they say they are going to do and they get it done."

Heather V. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Easy to work with and they do a good job."

Jane B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quality service and they do a good job."

Jean M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very quick."

Jean W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and they do a thorough job. If they miss an area and I tell them, they don't get insulted."

Jennifer S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are amazing. They are dependable and thorough."

Jenny R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been cleaning carpets in my house for years. I drive rugs over from Aptos to have them clean them. They have always done a great job."

Jesus M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the service and they are very friendly. They are very respectful and everything is very good."

Joan W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work and they told us a lot about how they would clean and what to expect before starting to clean the carpets."

Joe C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The good job they do, they have a pleasant attitude and they do a quality job."

John P. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are handy and good."

Judy G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them for years. They just do a good job."

Karen H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using the service for a long time and I feel very good about it. "

Kate S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cleaned the rug."

Kathy T. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a good job. The guys are conscientious."

Kathy W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional, always courteous, always conscientious and they do a great job."

Kay H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the guy who came and cleaned my carpets. He was friendly, professional, and he did a good job."

Laurie F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Laurie K. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service is really good. They just do a good job with the rug."

Lenny R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for years. I take my rugs down there and they are always nice. They do a good job."

Lois C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work"

M. S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They clean the rugs."

Mr. M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They handled our rugs and they did a good job cleaning them. They are reliable in terms of when they will deliver."

Ms. M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service is really good and quick."

Mr. S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were polite and they did a good job."

Ms. E. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are able to get the stains out that the cats leave in the carpet."

Ms. N. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The high quality of their cleaning and it is done on time. It is very reasonably priced."

Nancy H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Reliability"

Nancy K. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are cooperative, professional, and they do a good job."

Olive G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a family business. They provide a personal service. I can depend on them."

Patricia L. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I always use them. I trust them with my carpets because they are handmade and need to be handled carefully. They seem like they know what they are doing."

Patricia M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Patricia W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them for years. They are always reliable. The guys are very nice and everything is fine."

Rone G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for years. They get here on time, do a good job, and they are very pleasant and honest. They are doing a very good job. "

Ms. R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty"

Ruth H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional, friendly, helpful, and flexible. They give great service. They are great at what they do. "

Steve W. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty"

Susan C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've been in business for a long time. They are willing to answer any and all questions. They provided quality service."

Susan N. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Always on time, always available on the date I need them, and they are pretty good. Their guys are friendly. They do a great job. "

Teri D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The business part of it is run very well. They are punctual. The people come with a happy smile. You can tell they take pride in their work. I enjoy our relationship with them."

Valerie H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get the carpet clean when I took it in and delivered on time."

Yvonne T. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had all of my rugs cleaned there. They clean very well. I have been going to them for years. They are good to me."

Barrett B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Prompt and good service"

"Prompt, good service"

Jacque D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do excellent work."

"They were honest with us in terms of whether they could get the stains out of our carpet, and they ended up being able to. They were pretty upstanding. We got excellent service."

Jesus M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I like the work they do. I was very satisfied. I recommend them."

"They are friendly and timely and do a good job."

Lenore R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I think they do quality cleaning."

"I don"

Linda D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're very reliable and very good."

"They're very thorough, they did their work, and they did it well."

Naomi A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're cheerful and reliable."

"They're cheerful and reliable."

Stephen F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a very good job and they're very competent. They work well in a high-end home. "

"They did a really good job, they're professional, well trained, courteous, and they have good equipment."

Charlene A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly, thorough, and very professional."

"They are thorough."

Randolf G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, good folks to deal with, and very responsive. They are personable, helpful, and stand by their work. "

"I like their thoroughness, their helpful recommendations, and their suggestions for how to protect my carpets. "

Barbara C. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We have been using them for years. They are convenient and responsive. We always have good service from them."

Beverly A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are professional. They do a good job."

Bob M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They move some of the furniture that is too heavy for us."

Dan D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are convenient. They pick up and deliver."

Howard B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They got the job done and everything came back clean on time."

Jacqueline M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a good job of cleaning my rugs."

Jason H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They use a less harsh chemical in their cleaning process. I used them in the past and I would use them again."

Jeff M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quality"

John J. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They show up when they say they are going to and they are good at taking out stains. They get in here, they do a good job, and they leave."

Kate B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work and it was easy to get in and out."

Kathy A. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I trusted their job and it was always well done."

Kevin O. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a good job for a good price."

Linda O. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are polite and they clean my rugs well. I take them in and get them back a week later."

Marcy S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The person who does the cleaning is very cooperative and very informative. I am very satisfied."

Mrs. S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I have used them for 25 years. I like the customer service. They are friendly, they know who we are, they come on time, and they are courteous."

Nicole B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for years. They are nice and it seems to work."

Pat M. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are local."

Sandy S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would and the work was very high quality. Nothing got broken or damaged."

Ann S. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They listen to you. "

"They listen to you and my rugs come out clean. I've been using them for about 35 years."

Howard G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"We would say that we've used them, and it"

"They"

Teri D. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They come on schedule, they do the work they say they're going to do, and they're responsible."

"They come on schedule, they do the work they say they're going to do, and they're responsible."

Gloria H. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"That they are reputable, they are fast, and they take good care of you."

"They are reputable."

Alisha N. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time and they did a good job."

Karen P. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable, local, and they do a good job. I've never had any problems. If a stain doesn't come out the first time, they are willing to redo it."

Kathy P. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Maureen F. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do a good job of cleaning the rugs."

Randi R. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I really like Miguel, who has been cleaning my carpet for several years. He does a good job. I think they are the best carpet cleaners around."

David B. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are close by my house."

Linda L. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They did a good job on my area rug but not on the wall-to-wall carpet."

"The people were nice."

Jonathan G. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Prior to my last experience, I had good experiences for 10 years."

Mr. K. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:2 out of 10
Q2:Yes
Q3 & Q4:"They are polite, honest, and nice people. "

Shellie K. Verified Sequoia Carpet Rug & Upholstery Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Don't use them."

"Nothing"