Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
August 2008
We declare that Schrader & Son HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1397
(925) 385-8905
(707) 776-6998

Owner Donald Schrader founded Schrader & Son in 1997.

Schrader & Son provides a wide range of computer troubleshooting services for residential clients in Contra Costa, Solano and Napa Counties, as well as commercial clients throughout the Greater Bay Area. The company offers general repairs, hardware and software setup, networking solutions, data protection and recovery, and more. It can handle jobs of all sizes, from personal computers for home use to fully networked and integrated office systems.

Owner Donald Schrader established Schrader & Son in 1997. An industry veteran of more than 25 years, Mr. Schrader says his company is a one-stop technical resource for computer users who aren’t familiar with the intricacies of equipment and application malfunctions. “We’re responsive and prompt, and we accommodate our customers’ schedules to have their computers up and running as quickly as possible.”

For the convenience of its customers, Schrader & Son offers in-home service seven days a week and onsite business service five days a week. The company’s website also features helpful tips and links to free spyware and adware removal programs.

Company Philosophy

“Our primary goal is to protect our customers’ data. New software and electronic components can be installed, but data is irreplaceable. Whether it’s of sentimental value or critical to a customer’s business, we consider it the most important part of any system. We go out of our way to ensure our clients’ equipment works efficiently and their work is thoroughly protected.”

Serving Solano, Contra Costa and Napa Counties

Commercial & Residential
Hardware Repairs & Replacements
Spyware & Virus Removal
Networking
Service Exchange Servers

Comparative Summary

Schrader & Son serves individuals and businesses in Contra Costa and Solano Counties by providing hands-on computer consultations and assistance that ranges from purchase recommendations to setup and systems updates. Owner Don Schrader says the company prides itself on its prompt response time, personal contact and honest recommendations. “I don’t sell parts and services to people...

Frequently Asked Questions

Q: How much do you charge?
A: "Our hourly rates are published on our website, and our services require a one-hour minimum charge."
Q: Can you come to my house?
A: "Yes, we frequently work directly on systems at clients’ homes or offices."
Q: How long will it take to resolve my computer problem?
A: "In many cases, a job can be completed in one hour or less. Completion time varies for other complicated system changes or problems."

Industry Info

Exercise caution when having your computer repaired.
Computer problems can be frustrating—when a software or hardware problem can’t be resolved through “help” or FAQ websites, a professional service technician is often required. For consumers and small business owners without...
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Schrader & Son
has passed all rating steps and has earned
The Diamond Certified Award
No. 1397
Continuously qualified since August 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

C.S. Verified Customer Name
"He was thorough"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Schrader & Son
(925) 385-8905
(707) 776-6998
(925) 566-8079 fax
DCID9259373062

Commercial:
Mon – Fri: 8:30am – 5pm
In-Home Service:
Sun – Sat: 7am – 8pm

Serving Solano, Contra Costa and Napa Counties

Donald Schrader, Owner
25
2
83178
Liability Insurance, Workers' Compensation
Better Business Bureau, Walnut Creek Chamber of Commerce
1997
Commercial & Residential, Hardware Repairs & Replacements, Spyware & Virus Removal, Networking, Service Exchange Servers
500
Commercial, Residential

Photo & Video Gallery

Survey Responses For

Schrader & Son

Schrader & Son: Average 9.3 out of 10 based on 225 unique customer surveys of customer satisfaction.
C.S. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That he was very thorough and quick, he was in and out of the office, and we haven't had any problems since."

"He was thorough"

D.G.E. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's the place to go."

"Timeliness, and they're always available. They're everything you could want. Their integrity is really high, they're there when I need them, and they have a back-up when Tom is out of town. "

D.G.P. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told other consumers and friends that they're very good at what they do, and they're reasonably priced."

"I don't know how you pick just one thing. They're good at what they do, and their prices are good, so the value."

W.S.P.I. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We always get great service. He's very prompt, knowledgeable, and things get done very quickly. We're always happy with Tom. He's our go-to guy."

"Tom"

Luis M. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They solved the problem, and they were quick."

"The fact that they solved my problem, and they do a pretty good job"

Richard R. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the job properly."

"They did the job I asked them to do properly."

Gilbert W. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, dependable, and very reasonable."

"He was very dependable, he came out quickly, and he seemed to be very competent."

Jason M. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to contact him, and he can take care of their computer."

"He seemed to come right away or within a day or so, and he explained what was going on and stuff. I don't have anything bad to say about him."

Lee G. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide me service that is fine."

"They provide great services."

Donna K. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've already recommended them to a business associate. I think highly of them. I have been using them forever. They are very responsive and very good. I have no complaints. You get good quality service. "

"They are always ready to help you, and they are very honest about what you need and don't need."

Lisa K. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent. We have offered them a room in our house."

"He always fixes the problem. He is personable and always available. He sometimes walks us through the problem over the phone. I would give him ten times ten as a score. He is excellent."

Bill S. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable and get the job done. I've been using them for twenty years."

"They provide timely service."

Jack P. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Highly recommended and quality service"

"Very knowledgeable"

Doreen V. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out right away, and they fixed every issue."

"I liked his timeliness and how fast he showed up."

Rob S. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them if you want help to keep your computer running."

"They do a wonderful job. They have worked as my IT person for over five years. He and his son are wonderful people. They are honest and qualified."

Andrew M. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They always did what they were supposed to do. They are very nice people and are always accommodating. They would get there the same day if there was an emergency."

"He always fixes the problem and was very quick getting out there. "

Bill W. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need help, give them a call."

"They came on time and spent a reasonable amount of time on the issue. They did the work that needed to be done. "

Gribi A. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very quick and matter-of-fact. They get right to the point. They are good at getting things fixed quickly without a lot of nonsense."

"When you call, they fix the problem. They are quick and to the point. "

J. M. L. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dennis is very fast and very reasonable."

"Dennis gets right to the job and gets it done. He is very efficient. He answers my calls right away."

Osorio I. Verified Schrader & Son Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The technician I deal with, Jerry Hicks, is extremely knowledgeable, very dependable, and very responsive. He doesn"

"I like working with Jerry Hicks who is very knowledgeable, dependable, and responsive."