Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
March 2008
We declare that Santa Rosa Moving & Storage HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1312
(707) 742-3978
5650 State Farm Drive
Rohnert Park, CA 94928

Santa Rosa Moving & Storage provides local and long distance moving services for residential and commercial clients throughout the Bay Area and beyond. As an agent for Allied Van Lines, Inc., the company has the resources to move clients anywhere in the world. It also offers long- and short-term storage at its 24,000-square-foot Rohnert Park warehouse, which is monitored 24/7 and protected by sprinkler systems.

Vice President Jay Lucas says Santa Rosa Moving & Storage is wholly dedicated to removing the hassle from the moving process. “Even under the best of circumstances, moving isn’t at the top of anyone’s ‘fun things to do list.’ We strive to make it an enjoyable, stress-free experience for each of our clients.”

Santa Rosa Moving & Storage’s residential moving experts are trained to deliver clients’ valued possessions safely, on time and on budget. Professional packing and crating assures everything arrives intact, from delicate glassware to home electronics. If clients need to move their offices, downtime is minimized through extensive pre-planning, scheduling and use of specialized equipment.

Company Philosophy

“Our primary concern is always our customers, from the moment they first contact us until they’re settled into their new locations. We pride ourselves in being the premier moving and storage provider in the San Francisco Bay Area. Our goal is to supply the most efficient, cost-effective and careful moving experiences possible.”

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Moving
Residential & Commercial
Local & Long Distance
Packing & Crating
Storage
Packing & Overseas Moving

Allied Van Lines
Allied Van Lines

Comparative Summary

At Santa Rosa Moving & Storage, personal attention always takes precedence, says vice president Jay Lucas. “We’re a small, family-run company, and we care about our customers,” he says. Customers often find that the company’s “Move Coordinators” know their name and answer all their questions quickly and directly. It even sends out surveys to find out if customers were satisfied and to invite...

Frequently Asked Questions

Q: If I do my own packing, does your insurance still cover me?
A: "If you pack yourself, you’re generally not covered in the event of damage. If we deliver a box in perfectly good shape but something’s broken inside, the assumption is that you packed it incorrectly. The company we use—Alli...
Q: Can I do some of the packing to save money?
A: "Absolutely. If they want to save money, we encourage people to pack their non-breakables—books, shoes, pots and pans."
Q: Can I be there while you pack?
A: "Sure. We’d like you to observe the moving process, but we ask that you not try to micromanage the move. We are professionals, and know what we’re doing. Our people are specially trained to handle personal goods with care and spee...

Map

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Industry Info

Remember: A non-visual estimate is virtually worthless, and will usually work against you.
A moving company with integrity rarely gives estimates over the phone, especially for a large job, says Jay Lucas of Santa Rosa Moving & Storage. “Don’t trust companies that do. Usually, the estimate won’t be binding.”...
Findings based on statistically reliable research from 112 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 112

Diamond Certified Qualification

Based on 112 customer surveys, we declare
Santa Rosa Moving & Storage
has passed all rating steps and has earned
The Diamond Certified Award
No. 1312
Continuously qualified since March 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

R.P.C.C. Verified Customer Name
"They were on time and very easy to work with."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Santa Rosa Moving & Storage
5650 State Farm Drive
Rohnert Park, CA 94928
(707) 742-3978
(707) 584-8235 fax
DCID7075848585

Mon - Fri: 8am - 5pm
Sat: By Appointment Only

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

58
16
Public Utilities Commision - Licensed
MTR-0103151
Liability Insurance, Worker's Compensation
Better Business Bureau, California Moving and Storage Association
Jay Lucas, Vice President
1952
Residential, Commercial, Local and Long Distance Moving, Packing and Crating, Storage, Overseas Moving
Allied Van Lines
1,500
Residential and Commercial
Sonoma Movers

Photo & Video Gallery

Survey Responses For

Santa Rosa Moving & Storage

Santa Rosa Moving & Storage: Average 9 out of 10 based on 87 unique customer surveys of these open ended questions.
R.P.C.C. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and very easy to work with."

Carol C. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and done on time. They didn't break any furniture. Overall, they did a good job."

Cindy T. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'd have to say they did a lot of personal services for me. They were pretty willing to accommodate my needs. They had good employees. They did a good job."

David W. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They moved everything safely. They were prompt and courteous. I thought they did a good job."

Rebecca C. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The were very nice, quick, and easy to deal with. If I moved again, I would definitely use them."

Richard A. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Convenience, they came when I needed them."

Tom P. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they did the job for what I was quoted."

R.P.C. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very cooperative. They helped us out when we needed them."

T.G.B.E. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Every single part of it was great. I can't think of anything that wasn't."

Bob Y. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Cindy Thomas was very professional."

Carol S. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think their efficiency, and they are courteous."

Diane B. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient on the telephone when I was calling to inquire about their services."

Gerald S. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been very available to discuss the whole move."

G.S. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were easy to get a hold of, and they worked with me with the delivery date. They were very professional."

Greg R. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, they did the job at the price quoted, and it was all good."

N.A. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did exactly what they told me they would do, and they charged me what they said they would. They even gave me a refund because they overcharged me slightly by accident."

Penny L. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the crew that came out. They were very professional, and they were really on it and moved quickly. They got it done in less than the estimated time. They did a really good job. I had very heavy furniture, but they didn't complain about carrying it up the steps."

Roger L. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient."

Ruth B. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The things had to go to three different areas, and they were picked up from my apartment in Santa Rosa. They did a beautiful job, and they kept everything straight. They were very fast, very accurate, and I was very pleased that the price was right."

Sue S. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were courteous, and they had helpful drivers."

Suzanne D. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were knowledgeable."

Dave A. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guys that did it were great."

Paul A. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are the best. They moved me last spring, and I would not use any other company. Their attitude was good, and they responded quickly."

Jerry A. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time, and they were very professional. They did an overall good job."

Pollie B. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional, on time, and took good care of my things."

Frank B. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very competent."

Walt B. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful, and the place was very clean. We never had a problem."

Brooke C. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and did extra stuff. They were also available on short notice. They were just great."

Amy G. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very accommodating to all the problems I had."

Lynn G. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had a very difficult move, but not one item got broken. They arrived early to pack, and they met and exceeded all my expectations. The people in the office were very responsive and very nice. They made me feel at ease."

Richard H. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional."

Lorrie H. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the price. The salesperson and movers were great."

Leona J. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The estimator was right on, and I liked her personality. The overall experience was just pleasant."

Francis J. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They personnel were great. I was very happy with them."

Kaye K. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Fast, efficient, and on time."

Lidia K. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything."

James K. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were respectful, careful, and pleasant to deal with. I appreciated that they took care of some things that needed more attention."

Cathy L. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The woman who came out for the estimate was very professional. The guys who came for the actual move were on time, quick, and competent. We had a very good experience with them."

Jill P. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, polite, and respectful of my things."

Josh S. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They completed the move very quickly, and they didn't break anything."

Bob Y. Verified Santa Rosa Moving & Storage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their people, and they showed up on a timely basis. They did what I asked them to do, and they had a great attitude."

W.A.H.C. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were thorough and careful."

Paul M. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were helpful and attentive. If there were any questions, they answered them easily and quickly. They were quite good."

Joshua C. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked how they were on top of things. I didn't have to worry about anything. They called me, and they sent me an email confirmation. The people who came out were wonderful. Time wise, they were right on."

Nina L. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do exactly what they say they will do. They are timely, courteous, and very efficient."

Victoria H. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick and timely. They also had a very good price."

Bob M. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their timeliness and their preparation before the move."

Bob W. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Joanne D. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They responded quickly, and they were very pleasant."

Jose V. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought it was wonderful how they labeled all of the boxes."

Melinda C. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they were good. They packed everything up well, and they didn't damage anything."

Patti C. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were punctual and very helpful. They stayed until everything was done correctly."

Sally W. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fast, professional, and courteous."

Michael A. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have a friendly attitude."

Sally A. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I feel that they are trustworthy, and I feel okay about leaving my goods with them."

Susan B. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly and helpful."

Marilyn B. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the two guys that moved us. They were absolutely wonderful."

Paul D. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. They were nice and helpful. We love them."

Bob P. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They just did a good job, and the price was right."

Steve P. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were organized, careful, and easy to deal with."

Ashley S. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I felt like all my stuff was handled with care."

Wilson S. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people."

Danna V. Verified Santa Rosa Moving & Storage Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really careful about fragile items. They never scratched anything. They packed everything perfectly. You get what you pay for."

Ann W. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their time management, they were timely, quick, and they got the job done. When you are moving, it is all about time."

Chris F. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They helped make my move possible with their packing service. They assisted me at a time when I really needed the help."

Jamie B. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were timely, friendly, and competent. The movers didn't drop anything or mess up the walls. They were communicative. They told me what time they would be here in the morning and they were. They told me what I could do to save money. The guy really worked with me. I had never seen the place I was moving into, and he was very patient and communicative with me, as to what should go where. He was really good about making suggestions, as to where I should put my belongings. He didn't get frustrated with moving me to a floor plan he couldn't see. It was a good experience."

Melissa A. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they worked fairly quickly. We didn't have to stand around all day, while they packed the boxes. They got it done."

Tim B. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did the job."

David B. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We have moved a lot and used a lot of movers, and this was definitely one of the better moving experiences that we have had."

Joe M. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Everything was well done. I have no complaints."

Mark C. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are trustworthy."

Laurie B. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were there when I needed them."

Chris C. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Punctual, conscientious, careful, and efficient."

Marshall F. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are dependable."

Jackie G. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism."

Dave J. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with, they were flexible as far as the time went, and everything was finished on time."

Beatrice M. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought they were very good, and they handled everything very well."

Nural W. Verified Santa Rosa Moving & Storage Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Whenever I had a question, they got back to me quickly."

Mark G. Verified Santa Rosa Moving & Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price was very reasonable."

Robbie K. Verified Santa Rosa Moving & Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were neat, timely, and trustworthy."

Terry B. Verified Santa Rosa Moving & Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They got the job done quickly. Also, I didn't have to go back and get more stuff. I have moved before, and the company didn't have room in their truck, so I had to go back myself and get the last remaining boxes. Santa Rosa Moving &Storage had a big enough truck to do my move."

Beatrice M. Verified Santa Rosa Moving & Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like the convenience of being very close by."

Mike A. Verified Santa Rosa Moving & Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their people were very accommodating."

Ginger M. Verified Santa Rosa Moving & Storage Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were nice."

H.K. Verified Santa Rosa Moving & Storage Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They were able to schedule an appointment for me right away."

James G. Verified Santa Rosa Moving & Storage Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Their price was okay."

Terry D. Verified Santa Rosa Moving & Storage Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They appeared to be really friendly."