Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
March 2004
We declare that Santa Rosa Mortuary Eggen & Lance Chapel HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #386
(707) 545-3747
1540 Mendocino Ave.
Santa Rosa, CA 95401

Serving your family at two locations. Santa Rosa Mortuary is located on the grounds of beautiful Santa Rosa Memorial Park, and their second location, Eggen & Lance Chapel is on Mendocino Avenue. Santa Rosa Mortuary Eggen & Lance Chapel offers traditional funerals, contemporary tribute services and on-site cremation services in a compassionate, caring environment. They also assist families with pre-need planning to ensure that someone they love will never experience the emotional and financial burdens that can accompany a loss.

Their Funeral Directors and well-trained, educated staff of counselors bring a diverse range of experience to the arrangement conference. They work as a team to ensure the family's needs are always met. The staff fully understands that there can be no more personal and life-changing experience than losing someone you love. They will help you plan a service to honor the memory of your loved one according to your family's own traditions.

Owner Philosophy

"Taking care of the family is our number one priority. We want to ensure the family’s experience with us is seamless, with attention paid to every detail. Each funeral arrangement is planned according to the needs and desires of the family— we never forget that our mission is all about service.”

Funeral & Cremation Services

Serving Sonoma County
Findings based on statistically reliable research from 216 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 216

Diamond Certified Qualification

Based on 216 customer surveys, we declare
Santa Rosa Mortuary Eggen & Lance Chapel
has passed all rating steps and has earned
The Diamond Certified Award
No. 386
Continuously qualified since March 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were pleasant and nice. They sat with us and discussed options. They were good at explaining the different boxes. They were very informative."

–Aleena P.

"They seemed to be very caring people. They didn't try to push us into things we didn't want. That is something you can't say about some of the other services around here. I was very satisfied with the way they treated us. The lady I had was very nice and very caring. I don't recall her name."

–Bernice V.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Santa Rosa Mortuary Eggen & Lance Chapel
1540 Mendocino Ave.
Santa Rosa, CA 95401
(707) 545-3747
(707) 542-3155 fax

Mon - Sat: 8am - 5pm
24-hour Answering Service

Serving Sonoma County
FD-240, FD-1779
Liability Insurance, Worker's Compensation

Laura Neisius, General Manager
Lisa Klein, Funeral Director