Santa Rosa Mortuary Eggen & Lance Chapel

Santa Rosa Mortuary Eggen & Lance Chapel: Average 9.3 out of 10 based on 238 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Michael M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very caring, compassionate, and understanding. They were professional and helpful. They went beyond what I expected."

Arthur L. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their convenience, it's maintained well."

Betty H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendliness."

Cathy M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They helped me through the whole process."

Donna O. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked setting it up ahead of time. Years ago, we made arrangements, so when the time came, it went very smoothly."

Elaine J. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very pleasant and understanding."

Evelyn P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Paul was very understanding and empathetic. That was the most comforting thing. It was like he was part of it."

Frank E. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They answered all of my questions, and they followed up on the death certificate."

Janice W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very understanding and thoughtful."

Judith V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very caring. They answered all of my questions. They were very good. They made me feel comfortable. I can't say enough good things about them."

L.A. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The man who showed up at the nursing home was very polite and very courteous in a delicate situation. He was warm-hearted and professional. The ladies at Eggan and at the mortuary made it comfortable. They all had the exact personality that you want when you are dealing with a situation like this. I wish I could remember their names."

Marilyn D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used them for everyone in our family. Ron took care of everything. It was their personal touch. Everything was pre-arranged years ago, so it went very smoothly."

Mary B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Fast and friendly, there were no hang-ups, meaning we didn't have to go back and redo things."

Nona M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The man who helped us, I don't remember his name, but he was very thorough, he gave us good explanations, and was considerate of our feelings."

Phyllis S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everybody was very cordial and very helpful when I needed it."

Rene P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional, personable, and kind."

Steven S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were so nice in my hour of sorrow. What was helpful was that they weren't too demanding about the money for the casket and the burial."

Alice G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They let me do what I wanted to do. They arranged things the way I wanted them."

Angela F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people I dealt with, the woman who helped me, Lisa, was very kind and accommodating. I really liked her."

Audrey G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were kind and solicitous."

Carol O. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just that they advised me and my family about what our choices were. They were wonderful and very compassionate."

Catherine E. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail, the time they were able to spend with me planning the funerals of my mother and father, if they made a mistake, they corrected it. I would definitely use them again."

Craig T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Hank, one of the people, was very helpful. My wife passed away at one o'clock in the morning and we had some out of town visitors who wanted the visitation the next day. They initially said they couldn't prepare the body in time, but they turned things around and made it happen. They made sure there were no problems."

Donna C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their compassion and sincerity."

Evelyn S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of what we needed."

Frank S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Tim was very good. He took care of everything that needed to be done."

Heidi D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was quite a shock. They handled everything. My brother and I didn't have to worry about anything. They were very good."

Jean b. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous and prompt. It was just what you would want."

Joan N. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were good about everything. This was the first time I've had an occasion to use something like this. They walked me through it."

John G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The entire thing was excellent. They were most helpful."

Judith V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very kind, understanding, and compassionate. They went beyond what they had to do."

Larry C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very attentive and understanding of the situation. I was very happy with the work that was done and their availability to talk."

Michael W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and caring. They did a perfect job preparing the body for viewing. I used them two times in a matter of three months. I would use them again."

Michelle T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Feeling comfortable, I felt like things were going to be dealt with very well."

Aleena P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pleasant and nice. They sat with us and discussed options. They were good at explaining the different boxes. They were very informative."

Bernice V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed to be very caring people. They didn't try to push us into things we didn't want. That is something you can't say about some of the other services around here. I was very satisfied with the way they treated us. The lady I had was very nice and very caring, I don't recall her name."

Bettie M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were terrific. They did some extra things that were not in my aunt's pre-death plan. They were very down-to-earth, compassionate and easy to work with."

Beverly M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were caring and friendly. They were great."

Brenda J. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They personalized the service. It was nice. It wasn't traditional. We asked for a non-religious service that was geared to her memory. We wanted it spiritual but not religious. It was a nice service."

David K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency and their attitude."

Eunice V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was excellent."

Florence D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were helpful. I'll use them again because I will be using them for my own burial."

Frances M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"As far as I'm concerned, I would like them to use that mortuary when I die. I liked the way they talked to me, the way they came and got him, and every bit of it. They were private and weren't really forward. They did their jobs and it was so great. They did two family members for me."

Gloria K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Tim, the man we dealt with. He was very caring, really helpful, kind and understanding."

Jane G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They answered the questions that we had."

Jon W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're prompt, polite and quite businesslike."

Julie G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just felt their kindness and comfort. They were number one in my book."

Richard C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made it as easy as possible."

Robert R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It is a service that is needed."

Rose S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were all very helpful."

Virginia H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were wonderful. They did everything I wanted. Paul even called me to follow up. I think each one of them should be thanked during the holidays."

Wilma M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was just very pleasant and comfortable for the type of thing that we were doing."

Marilyn B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They didn't pressure me into anything. They let me take my time."

David F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their prices were fair. They also showed compassion. They delivered quality service."

Stella O. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of a very painful part of my life. They were really helpful."

Matt W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their follow-ups."

Lee R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, they were very organized. I didn't have to take care of the little details. They made sure it went smoothly."

Patty H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were understanding, patient, caring, and helpful."

Marc R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was well organized. I didn't have to do a thing."

Kathleen M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very understanding. They took their time to go through everything with me."

Sarah H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I recommend them highly. They were very personable, and they took their time. I never felt rushed. That is why I keep going back. There is a great young woman there whose name is Linda. She is awesome and wonderful."

Jean C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything."

Arthur R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable. They took care of us and showed understanding."

Linda D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were not pushy, and they explained all of the options we had to choose from."

Edwared C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of the services and burial for my wife. Everything was lovely."

Mary G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The provided me kindness and help."

Barbra S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything they did for us was wonderful. They were very caring and helpful to me."

Bernard S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their caring attitude and understanding."

Marilyn M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, kindness, and understanding. One of the nicest touches they provided, was to have packets of flower seeds for the guests to take home and plant. When my flowers bloom, it's a loving memory of my mother."

Patrick P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal nature of the people who work there. They were professional, friendly, caring, and treated you like family."

Virginia M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very caring."

William R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Timothy and the lady who works directly with him, were on the ball and wonderful to work with. They were very caring. They kept everything very clean and beautiful for my loved ones."

Lorraine T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Tim was wonderful. They were helpful with the social security paperwork, and they got me a copy of the death certificate. The little chapel was very nice, and the service that they provided was lovely."

Dale C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Ron was wonderful. He was very helpful and accommodating."

Carol O. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very nice and did everything they could to make sure I was satisfied."

Carmen W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They provided a beautiful ceremony for my mother. We were supposed to have a grave-side service, but the weather didn't cooperate, so we ended up inside."

Wendy S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The understanding and thoughtfulness they gave us."

Robin H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personal and walked us through the process. They also guided us in making the decisions."

Thelma C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made me feel comfortable, and they answered all of my questions."

Esther G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very sensitive, and they treated me with respect."

Richard I. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The minister."

Bill K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The pastor who conducted the service was the best thing about our experience."

Robin F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their overall service and kindness."

Ken K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that the mortuary people worked together with the cemetery."

Patricia W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful."

Chris L. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly, efficient, and timely."

Helen P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They included everything in their services."

Melody F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very understanding, and they handled everything very well. They were very personable in a difficult situation."

Dennis G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personalized service."

Dorthy S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and accommodating attitude."

Joan B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were helpful, and they answered everything I had to ask."

Janet D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal caring."

Joan P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The comfort they provided was priceless."

Frances F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were able to almost instantly become like our friends instead of just being people trying bury to my father in his grave."

Lynette M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable, professional, and kind."

Sandy K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were compassionate, knowledgeable, and they explained everything clearly."

James A. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The grounds are impeccable."

Georgena P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It is the second time I have used them, and they did a good job with the service. They helped me with everything, and they have a nice staff."

Mary P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made the whole process easy."

Salvatore R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was as they said, and they answered all my questions."

Andrew M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were real personable, and I liked that a lot. They also let me take the time to do what I needed to do."

Sandra G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Timothy, he was very very nice."

Bernadette G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Laura was wonderful. She was very thorough, helpful, and she returned my phone calls."

Helen H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the minister. It was great the way he gave the service. They also tended to our needs by making us feel comfortable, and they answered all of the questions we had for them."

Maxine C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very informative, compassionate, and they were there for us."

Rose B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful, efficient, friendly, personable, and they knew what they were talking about."

Joseph M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They handled everything in an efficient manner, and they answered all our questions."

Betty H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very easy for me to work with them, and I felt quite comfortable with them."

Sandie M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the gentleman that I worked with."

Richard C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was really excellent; they were really wonderful."

Kathy C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I don't know."

Larry C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and caring. They handled everything very well."

Kathleen C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was the most fabulous. It was the classiest thing the people were at. They were awesome; the flowers arrived, and the people were very comfortable there and they could hear everything, no problem with the acoustics. Jerry was the one who ran it and they handed out seeds for forget-me-nots, there was a story board, they didn't bother me and the facilities are awesome. I showed a video there and the audio was great; everyone could see it. I left food at the entry way and they had pamphlets, I couldn't have asked for a better situation. No one was pushy, the cremation, the size of the chapel was just perfect."

Richard C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very caring, my dad's obituary was very unique."

Peggy V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady who waited on us was very kind; we sat at a very nice circular table. For the situation, she was very pleasant it was very nice."

Joy D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their quality of care, dealings with Tim Maloney."

Theodora I. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Conveniences for myself."

Ann G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The services were good; everyone was very sweet and attentive."

Donald S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was convenient."

Betty H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had been excellent in getting it all set up, putting my husband in there."

Peggy H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their friendliness, the helpfulness, warm environment, everyone was helpful, Jan did a superb job."

Richard H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's well-maintained. It seems to be a well-run operation. You can tell by the way it is maintained."

Helen S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Reverend Maloney was absolutely wonderful and warm. He made such a difference and everybody was very pleasant. We liked the use of the chapel very much. We had a small group and Reverend Maloney's warm personality made all the difference and made us all comfortable."

Barbara M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was 10. I had to do this long distance and the man who helped m, Jim Maloney, couldn't have been nicer, he couldn't have done more. He even sent pictures of him saying the prayer over my aunt's casket via the email. I can't say enough good about him and the help we got on everything."

Phyllis A. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Gloria was wonderful."

Nancy K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were so helpful, I thought I had to do it myself, but it was all done for me. I didn't have to do a thing for myself; it makes it a little bit easier. It's nice to know when something is coming, the cemetery is very nice."

Xenia S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, thorough and caring."

Anna B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their friendly business-like manner, it's very easy to complete a very hard task."

Barbara K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person that we used was very compassionate. It was a nice experience; they did it as easily and painlessly as possible."

Monica M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was fine."

Michelle G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My aunt died and I dealt with the whole entire staff. They were compassionate and were concerned with my feelings. On their own, they personally called to see how my younger sister was doing, they were just very warm and friendly supportive people."

Lynn M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were helpful, knew what they were doing and they made everything go smoothly. When we had suggestions they listened to them."

Linda N. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed very professional, sensitive and thorough."

Ralph O. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It works; it was a very bad time, sad time; the people arranged it very well, much to my liking."

Constance P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were warm and kind; they helped me out."

Debra H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their thoroughness and attention to detail. Took care of things that needed to be taken care of, their kindness."

Mary P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were wonderful."

Wayne P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, their friendliness, they were right here; the entire experience was positive. The people were considerate and caring, seemed to know what we needed before we did."

Helga L. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of most of it for me."

Debra R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the people, Jan and the funeral director. Everything was wonderful; the follow-up letters and the picture of my husband were wonderful."

Phllis S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personnel, the way the place looks."

Tracy S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were so friendly. They really did seem to care and it felt personal and nice. They helped me with anything I needed and they worked with me and it turned out really nice."

John S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very good service."

Dolores S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are close. They had a veterans section and the people was just wonderful."

Jeff T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We used them twice in three weeks and everybody was friendly, caring and helpful."

Joanne W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They brought out an ice chest of cold water for us during the service, which was very helpful because it was very hot. The service was very good."

Carol H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I found them very easy to deal with, no problems and no hitches. The gentleman who helped us was very nice."

Jan V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and very accommodating in every way. It was fine. It was done very nicely and in good taste. I have dealt with them before with my Bishop services. I have always felt they have been very accommodating."

Muriel R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The simplicity and ease with which the whole thing was handled."

Terry R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They worked with us to buy a plot in lieu of a cremation."

Gary T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They handled my mom and dad's funeral. They were just wonderful."

Jeffrey M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought that they offered a good service. It was easy for us."

Thomas M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We had a very simple arrangement. They were efficient."

Janet P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They made it easy."

Mary G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They seemed genuinely caring, and I thought they handled themselves really well. I would highly recommend them to anyone."

Gerry R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they handled it well."

Willam T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The ease in which we were able to conduct business during the sad time."

Maria. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a wonderful job. They are really good at what they do."

Andrew H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:No

Q3 & Q4:"It's the mortuary."

Elnora B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It's hard to say. All in all, I was very happy with their service. I felt they were very informative. It was a job very well done."

James S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very compassionate."

Leland S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They gave us information and helped us."

Marc M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, friendly, and easy to work with."

Gabriel W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The embalmer did an excellent job. They were very compassionate."

Kenneth W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The staff was very friendly and helpful."

Vonna H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They provided a beautiful service for my mother."

Grant N. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was very happy with the treatment that they gave me."

Alma J. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was comfortable with the way everything went."

James H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"All of my relatives were there, but the employees really helped us out."

Sharon J. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service we received was wonderful, and they couldn't do enough for us."

Liz W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They went over everything with me and my sister."

June B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We used them twice for two family members. Both services were fine."

Sally H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very understanding, and they took care of things."

Donna C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were caring and helpful."

Joan G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The woman I dealt with was very considerate and sympathetic."

Ali R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They took their time with us."

Fred D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were just really helpful with everything."

Jean O. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They showed us some gentle care, and they were prompt."

David C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful and courteous."

John C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are really accommodating."

Mary C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was a troubling time and I found their compassion and helpfulness was great. They were very good about calling and keeping me informed, since I had to make the arrangements from a distance."

Frank E. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They took care of things for me; they were very helpful."

Madoline R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The woman who is the mortician, she's very excellent."

Ann H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very nice."

Del H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people were the best; the facility is okay, a little old-school."

Luda T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We didn't have much to do, they were helpful. We couldn't find relatives to release the body, extremely helpful in helping."

Armanda G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service and everything."

Donald S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My mother and my father are buried there and they handled things well for me."

Anna C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were fine."

Kathy W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My father had made arrangements and I received good service. I think it was more than satisfactory."

Stanley C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very compassionate. They met my needs. I had a little girl die. They were very understanding and nothing but quality from picking her up at my house to taking her to the crematorium. They were so good that I knew my daughter would be taken care of. They were wonderful people."

Frances W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were caring. I just liked their attitude."

John W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"You've got me thinking. They seemed to be okay with the way I wanted to have things done. They made it happen."

John L. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly and personable. They were kind to me."

Kenneth S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did what they could to help."

Mel I. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was great."

Susan D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The staff was personable."

Midori M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They followed up with things really well."

Lafayette W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They provided a great minister for us. He took the time to learn about the deceased and helped us a lot."

Marilyn C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very organized, and we trusted them completely."

Mary P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were nice and helped me take care of the arrangements."

Stephen V. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were willing to work around our schedule and work outside regular hours."

Lois K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were good at handling any problems that arose. They were there for us."

Jim N. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Prompt and courteous."

Stephen D. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and accommodating."

Lois P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They handled the service and the arrangements very well."

David S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Nothing specific."

Carol W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The seemed professional and kind."

Douglas L. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I felt very comfortable with them."

David M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the man who provided the service."

Valerie T. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were really nice, helpful, and personable."

Dolores J. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Most of the arrangements were prearranged so I didn't have to do much."

Julie G. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought everything was great. The lady who helped us, Gloria, really made the difference."

Robert C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Nice and friendly."

Roy E. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"My mom's burial was excellent; my dad's was not."

Laurene F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were courteous."

Linda H. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They took care of us."

Betty K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"No response."

Jeff B. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I didn't have a choice in that matter. It was predetermined. It was a friend of mine and they did what they were supposed to do. His wishes were followed and we wanted to make sure he got what he asked for, so we could follow his will."

Debi M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I don't know."

Jack S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"McWilliams was a big help."

Daphne S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Nice people, pleasant to work with."

Douglas C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The staff communicated what was going on. They were pleasant."

Nmicole S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The people were really on top of things. It was nice."

Eric K. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"The service was satisfactory."

Lorraine M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They were very comforting. They went along with what we said. They were very personable."

Margo M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They put me at ease. My son was being transported from another state, and I was worried about his condition. They helped me with that."

Carol P. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"When I was able to talk to them, they were very helpful and patient with me."

Rino F. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They have the right space and products for their services."

Dorothy R. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"It was okay."

Donna C. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"Everyone was acting very kind and sympathetic and that was nice."

Kurtis W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were friendly, courteous, quick, and thorough."

Boyd M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"From my point of view, I'd say nothing."

Sandra J. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"The mortuary is very comfortable and big enough to accommodate two hundred people, which is not common in Santa Rosa. They were calm, courteous and they tried to take care of the mistakes as best they could."

Ralph M. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do."

Lana I. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"At first, they seemed sincere."

Judith S. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"There was one gentleman who was absolutely wonderful, he gave a great eulogy."

Donna W. Verified Santa Rosa Mortuary Eggen & Lance Chapel Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"It was very well done and tasteful. The staff was courteous and compassionate."

Santa Rosa Mortuary Eggen & Lance Chapel

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Santa Rosa Mortuary Eggen & Lance Chapel