DIAMOND CERTIFIED COMPANY REPORT
Santa Cruz Stoves and Fireplaces
Santa Cruz Stoves & Fireplaces specializes in the sales of gas and wood burning fireplaces, fireplace inserts and freestanding stoves to building contractors, architects and residential clients. The company’s 3,000-square-foot showroom and design center features domestic and imported products in a wide variety of contemporary and traditional styles. Exclusive brands on display include Valor, Lopi, Town and Country, Mendota and more.
President Steve Vorhees has 30 years’ experience as a general contractor and designer. He established Santa Cruz Stoves & Fireplaces in 2000 to help customers from Carmel to San Francisco turn their design ideas into reality. Mr. Vorhees says his company’s knowledgeable hearth experts are dedicated, career-oriented professionals who apply their expertise to make customers’ stove and fireplace visions come to life.
Santa Cruz Stoves & Fireplaces’ showroom is also home to the ArtWorx Gallery, which promotes and sustains local artists and craftspeople while displaying the company’s products in dynamic applications. Mr. Vorhees says this pairing of top-quality fireplaces and stoves with local art and sculptures creates a synergy of form and function.
Company Philosophy
“We believe in delivering the best possible products and services and regularly exceeding our clients’ expectations. When we achieve those goals, success follows naturally.”
Serving Northern California
Sales
Top-Quality Gas & Wood Stoves & Fireplaces
Fireplace Xtrordinair
Lopi
Marquis
Mendota
Morso
Rais
Renaissance Rumford
Town and Country
Valor
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for fireplace and stove companies that have earned the prestigious Diamond Certified award. For Santa Cruz Stoves & Fireplaces, the key to achieving and maintaining high levels of customer satisfaction is simple: provide products of the highest possible quality and maintain a sizeable inventory...
Frequently Asked Questions
Q: What size stove should I buy?
A: "It depends on several variables, including the amount of heat you need and your aesthetic preferences. We’ll work closely with you to make sure your new appliance is the right size for your particular needs."
Q: Is a gas stove better than a wood stove?
A: "That depends on your particular living situation. Gas stoves are usually a better choice for most people, but we’ll talk with you and determine your needs before we sell you any product."
Q: Does a stove recoup its cost through energy savings?
A: "You should see a return on your investment if you purchase the right size and model for your home. That’s why it’s so important to speak with a knowledgeable salesperson."
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Industry Info
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If you have a wood burning fireplace or stove, take simple steps to minimize your emissions.
Despite cleaner technologies, many wood fires are still built in traditional open fireplaces or uncertified wood stoves/fireplace inserts manufactured and installed before 1992. Burning firewood in these older heaters can produce significantly more...
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Findings based on statistically reliable research from 175 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
Business Practices
Current Complaint File
Customer Loyalty
97%
n = 175
Diamond Certified Qualification
Based on 175 customer surveys, we declare
Santa Cruz Stoves and Fireplaces
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1283
Continuously qualified since February 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Alan V. Verified Customer Name
"It heats up the house a lot better than a fireplace."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Santa Cruz Stoves and Fireplaces
1043 Water Street
Santa Cruz, CA 95062
Santa Cruz, CA 95062
(831) 275-0993
(831) 476-8016 fax
(831) 476-8016 fax
DCID8314768007
Tue - Fri: 9am - 5pm
Sat: 10am - 5pm
Serving Northern California
Steve Vorhees
22
6
Liability Insurance, Worker's Compensation
Hearth, Patio and Barbaque Association (HPBA), Santa Cruz Chamber of Commerce, Think Local First
1999
Sales of Gas and Wood Fireplaces, Stoves and Inserts
Fireplace Xtrordinair, Lopi, Marquis, Mendota, Morso, Rais, Renaissance Rumford, Town and Country, Valor
1,000
Residential and some commercial
Manufacturers' Warranties
Survey Responses For
Santa Cruz Stoves and Fireplaces
Santa Cruz Stoves and Fireplaces: based on 175 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Alan V. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"That they do a very thorough and fast job, I was very impressed."
"It heats up the house a lot better than a fireplace."Bill M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The customer service is good. They will spend a lot of time with you and they will answer your questions."
"They gave me a date for an installation and there were no surprises."David A. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a good job."
"We enjoy our fireplace."Eve D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Quality merchandise, knowledgeable, and good prices"
"Knowledgeable"Greg H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"No comment"
"They were local."Jocelyn F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are knowledgeable."
"They are very customer savvy."John D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They provided excellent quality and service."
"They carry the exact item I was looking for."Linda M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very knowledgeable and the products are top of the line."
"The product is great. Jimmy, the salesman, checked back with us to make sure we were happy."Patty B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional. I can't say enough good things about them."
"They were very professional in their work with me."Paul C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I was very happy with them. I would recommend them to everyone."
"I like the salespeople."Peter L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were a little expensive but very good at the installation."
"They were very prompt."Susan M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were easy to work with and they did what they said they would do."
"They came on time and the installation went well."Terri F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The staff is very friendly and knowledgeable. They have a great selection of products."
"They were patient with my numerous questions since I did not know what I needed."Terry T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very prompt and they know their business."
"Being local and giving us great service at a great price"Al S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, nice people. They were good to do business with. It was a terrific experience."
Ann P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job of showing us options and creating solutions. They listened to what we were looking for. They didn't try to sell us something we didn't want. It was a low pressure sale. They were great."
Annette L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just down to earth, friendly, and helpful."
Katie T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable."
Darlene T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were referred to me by someone. The information was there, right upfront. I needed a small, but efficient stove. Right away he knew what kind would be appropriate for me. He had a model he could show me and he had all of the paperwork for the rebate that I asked about. "
Dee F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just came out and put the insert in. It didn't take any time at all. I am just loving it."
Dominic S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their proximity to our home and the good service that they provide, they are available for us when we need them."
Frieda C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their product. It was really good. The installer was excellent. He knew what he was doing. I thought their prices were fair, even though I didn't shop around. I was really happy with the products they sold and their installation. The guy knew what he was doing, he came on time, and he did a good job."
Pamela T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that they had their installer come out, measure, and make sure that everything would fit properly"
Janice E. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I found the fireplace that I liked."
Jeanne S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff was very helpful. They serviced two of my locations. They were very congenial and obliging."
Barbara M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their showroom seemed to have the models we were interested in. The salesman was very helpful. He suggested alternatives and showed us what our options were."
Lonnie S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they tell me they are going to do."
Michael R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have integrity. They back up what they say they are going to do."
M.S.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are great people. I have been using them for a long time."
S.C.Y.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attention to detail"
Sharon F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that my wife found the stove that we were looking for"
Carol S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty, they understood their products and they were able to advise us as to what would meet our needs. They were also flexible with scheduling. I wanted it done within a week, and it happened."
Gaylia O. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service. They helped us in selecting a stove and finding an installer to install it. I think they do an awesome job."
Joanne C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When we went in, the man was readily available. The installation was good. He came when he said he would. "
Barbara E. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Probably their staff, they are very knowledgeable and willing to spend as much time as it takes."
Dorinda P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job."
John B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge and their service, everything turned out the way they said it would. I am totally happy with it."
John W. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service level, they were just responsive, the communication was good and they were willing to work with us on the price."
Kathleen D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and their knowledge"
Joanne H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable and able to direct me to buy the right stove for the space that I live in."
P.A. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very quick."
Becky F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and informative."
Anand O. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I just dealt with Steve. I thought he was a good guy."
John B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to deal with."
Dan B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought everyone was very friendly, and the fireplace keeps us warm."
Jeremy B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really like Steve."
Peter B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service"
Bill B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly."
B.H.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The knowledge and the people"
B.K.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, I have no complaints. They have a nice showroom where customers can look at the items."
Peter B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, prompt, and they were quick to fix things."
Howard C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very good at everything. The guy that came did a great installation job."
Bill C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're professional, knowledgeable, polite, easy to deal with, and they follow up."
Robert C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good, and they lived up to everything."
Ron D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable, available, and they took their time."
Kathy D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their product, and the installation was quick."
Barbara D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very nice guys. I just think they're great."
D.D.D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their product line. I thought they did a good job."
D.F.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're great."
Kraig E. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, they just took care of everything."
Bart F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful with the installation."
Carolyn F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough, courteous, efficient, and I'm very pleased with my fireplace."
Shirden F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman, Robert, was very helpful."
Alissa G. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My stove works."
Laurie H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very informative, and they have a big selection."
Lynn H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Variety"
Anthea Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were extremely helpful. I told them what I was looking for, and they helped me to find an item that would work with my goals. After reviewing the unique gas situation with my remodeling job, one of their employees came out to my house to make the final recommendation for an item that they thought would work. I can't think of anything they could have done better."
John K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive with our design request, and they were very efficient. "
Frank L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be knowledgeable, and they had great products."
M.K.D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can get a hold of the owner easily."
M.S.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, they are just 'Johnny on the spot' all of the time. They have always been great to me."
Bill P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time."
Tom P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service is great. They are genuinely concerned about you when you call. The staff and Steve have been stellar. They have watched my grandchild while I was getting help."
Karena P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was very personable. I just thought he really knew how to meet my needs."
Janet R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had a large selection. I was able to find what I wanted."
R.M.M.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They stayed in touch with me."
R.H.C.D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good and knowledgeable salespeople that know their products."
Don R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job."
Karen R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful, and they didn"
Phil R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the product and the service"
Todd R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installer was very friendly."
Sue S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very knowledgeable about their products."
Chris S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personal service, and they showed up and did the job."
Henry S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and quality of the products"
Betty S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked the product that I got."
Carol S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything in a timely manner. They were also very thorough in answering my questions."
Judy S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest about the installation, and the product was good."
Dave S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came right out and did a good job."
Jeff S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and easy to deal with."
S.C.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good. They were there when they said they would be, and they did good work. They were sufficient and proficient. They were also very nice. They got right to work with no messing around and cleaned up after themselves. I wish everybody was like that."
Mike S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful. I was very happy with them."
Fred T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The products were excellent, and the installation was on the spot."
Annie T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The variety of products, and the installer was friendly and knowledgeable. He did a great job."
Stephanie T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"All of the information they gave us was true."
David W. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say they're going to do, and they do a good job."
Maureen W. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I loved that they took their time to walk me through everything. They were also very informative and personable. I send all my friends there. I love that they have a dog walking around. I just love them."
Gary Y. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service"
Gary B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They help you find the best product for your particular needs."
"They seem to carry high quality products."Kevin C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have the best selection in the area. We were looking for something specific and they were the only place in the area that had it. We had gone to a different store, but we were treated so badly that we decided to give our money to a store that treated us better. These guys were great."
"The selection and showroom"Linda B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I was very satisfied but didn't care for the installer's attitude and behavior towards me."
"They were easy to deal with."Mike Y. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are great people to work with."
"The selection of products"Nancy E. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are knowledgeable and friendly."
"They were easy to work with and they knew the product well."Thomas B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are out of the way for me, but their salespeople are great. The showroom is stocked well."
"The variety of newer models of stoves"David S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service and their products were great. I got a lot of good knowledge from their staff. I liked the product selection that I had to choose from."
Gene B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything they promised came through. I thought they were honest."
Bonnie K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of their merchandise and the knowledge of the gentleman. He explained everything to me. He was very careful in my house. All in all, it was a great experience."
Kelly W. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to make a deal on the price with me, they negotiated."
Mike R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Creative solutions, we were replacing a stove that was in an alcove, which was legally too small for the stove we were going to purchase. They came up with a very creative way to fit a large stove into a small space and it was legal. They worked with an artist who works with steel. He made a steel insert to code. "
G.L.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable. The workmanship was good quality. The installation was good and I liked their pricing as well. They were very helpful. All around, they did a great job."
Amelia E. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their overall response to my needs"
Paul S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had a good selection. The salespeople I dealt with were really friendly and knowledgeable."
Scott M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took a lot of time to answer everything. I went there three or four times but they never blew me off."
Frances O. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"As a matter of fact, they were easy to talk to and they delivered on what they promised."
A.Q.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Steve was very responsive to my needs."
A.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge and attention to detail"
Bill C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really like the fireplace."
Anna D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful."
Dawna F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location"
Richard H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accommodating, and they did a good job with the installation."
Neil H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy going, knowledgeable, and they delivered on their promises."
Scott H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward and flexible."
G.K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were helpful and responsive."
Mischa K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person I worked with was very nice and shared a lot of information with me. I was very satisfied."
M.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism and timeliness."
Bonnie R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice and responsive."
Charlie S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked with my contractor, and I didn"
S.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They returned my phone calls. I think they are doing just fine."
Chris J. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very knowledgeable and helpful."
"They were concise and to the point. They helped sort through the options pretty quickly."Glenn S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I think their selection is excellent. Their advice on the products was excellent. Their installation was fair."
"I liked the knowledge ability of the sales staff."Werner M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It is a good place to shop for what you need."
"Their technical knowledge"Bill A. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very timely. They showed up when they were supposed to. They were very professional. It was a really easy experience."
Brian S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendly sales staff"
Dale S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their product knowledge"
William M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were informative."
Dorothy G. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The main thing I liked was the efficient service. Also, I liked the way they worked, how they put the stove in and how they hooked it up."
Sue K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I loved the product that they offered. I just thought they were very knowledgeable and helpful."
Jeff R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had a nice showroom and a good selection of stoves. We actually ended up talking to the owner, which helped. The owner had good suggestions on what to buy and which model to select. I liked his knowledge. The service and the installation were both good. "
B.B.D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty cooperative."
J.B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time, and they were quick to fix things."
D.S.W. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The showroom was the best thing about them. The service was good too."
Sandra F. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, responsive, and they kept me in the loop."
Catharine G. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I went to somebody else who never got back to me with a quote. I had a unique situation that Santa Cruz could address. I am really happy with my stove."
Anton H. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They delivered. The installation and everything went smoothly."
Judy K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Blair M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable about the product, and they had a great attitude."
M.M.C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge of their products"
Shelley L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how everything went smoothly, no hiccups."
Mike M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been very thorough with the follow-ups. The service was great."
Glenn O. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed very responsive to our needs, they got it installed in a timely fashion, and they were helpful in the store. After two years, we had a problem with the fireplace, and their fixing charge was quite reasonable."
Carl R. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a good showroom, and the salesperson was pretty knowledgeable."
R.M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We bought a floor model and got a good price on it. The installation went really well. Everything went smoothly."
Bridget B. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge about the products"
Frank S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good quality, and they're very knowledgeable."
Nancy S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was very personable. I thought they did a good job."
Scott K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We're very happy with our stove."
Daniel P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt service"
Jim C. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The selection of products to choose from"
Ron M. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had my stovepipe in stock. They were professional."
Carl T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We love the fireplace."
Peter D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Selection, product availability, and they have good products."
Karen K. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient, nice, and knowledgeable."
John L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything went smoothly."
Thelma L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a good selection of stoves."
Barbara P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the stove."
Walter P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service"
Jim T. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very informative."
Billy P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have good product availability."
"They are close."H.J. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their product line. They were also willing to do the installation even though it was kind of far."
Judy S. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:No
Q3 & Q4:
"I love the product, but the store experience was horrible. The salesman and I did not get along at all. I would never recommend them. However, my contractor had no problems with them when he picked up the item."
"The product"Lani E. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the way the showroom was set up."
Jim L. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pleasant, from beginning to end."
Matt O. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:No
Q3 & Q4:"The showroom"
Carol P. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
Robert D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:No
Q3 & Q4:"The person that installed the stove did an excellent job."
Gloria D. Verified Santa Cruz Stoves and Fireplaces Customer Name
Q1:
Q2:No
Q3 & Q4:"They had a nice salesperson there."
