Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
November 2005
We declare that San Ramon Valley Import Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #772
(925) 405-5975
31 Beta Court, Unit G
San Ramon, CA 94583

Domestic and foreign auto service in San Ramon

San Ramon Valley Import Center provides complete automotive repair services for owners of domestic and foreign automobiles in Contra Costa and Alameda Counties. The shop uses state-of-the-art computerized diagnostic equipment to offer manufacturer-scheduled maintenance, tire and alignment work, restorations, general repairs and more. It also provides fleet services for businesses and referral and broker services for vehicle purchases.

San Ramon Valley Import Center was established in 1980. Owner Chengdong Sun, a former California-certified automotive repair instructor with a degree in mechanical engineering, says the company prides itself on only using top-quality parts and employing the best technicians in the industry. “All our mechanics are ASE-certified, and three of them are Master Technicians.”

San Ramon Valley Import Center offers free towing within a 10-mile radius of its shop for cars that are equipped with the company’s license plate frames, which can be installed free of charge.

Company Philosophy

“We help our customers save money by making their cars and trucks last longer, so they can do more important things and enjoy life more. When we work on cars, the quality of our labor and parts has to be above and beyond normal standards. That’s why we offer a guarantee that’s more than double the industry standard. Customer service is also a top priority—we do everything in our power to take care of our customers and make their lives easier. If that means providing transportation or helping with a car rental, we’ll do it.”

Serving all of Contra Costa and Alameda counties including San Ramon, Danville, Alamo, Dublin, Pleasanton and Walnut Creek.

Complete Automotive Service
Foreign & Domestic Vehicles

Acura
Acura
Audi
Audi
BMW
BMW
Chevy
Chevy
Chrysler
Chrysler
Ford
Ford
GM
GM
Honda
Honda
Infinity
Infinity
Lexus
Lexus

Comparative Summary

San Ramon Valley Import Center provides general automotive repairs for Alameda and Contra Costa County motorists. The company works on domestic and foreign cars and handles manufacturer-scheduled maintenance, restorations, tire and alignment work, and more. It also offers fleet services for businesses and referral and broker services for vehicle purchases. Owner Chengdong Sun says San Ramon Valley...

Frequently Asked Questions

Q: Why do you sometimes charge more than a dealership?
A: "That’s a complicated question to answer. An average timing belt replacement, for example, might cost $1,200 at our shop, but a dealership might quote $600 for the same service. A call to the dealership reveals that $600 only covers rep...
Q: Can you work with my insurance company?
A: "Yes. We can deal with insurance companies directly, without any customer involvement."
Q: Can you give me a ride to my home or back?
A: "Yes, in most cases."

Map

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Industry Info

Beware of cheap auto repair shops that buy cheap parts.
If a shop quotes you far less for a repair than others—$50 instead of $200 for a brake job, for example—it’s not because they’re taking a loss on the job. More likely, they’re using inferior parts, says Chengdong Sun of...
Findings based on statistically reliable research from 250 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 250

Diamond Certified Qualification

Based on 250 customer surveys, we declare
San Ramon Valley Import Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 772
Continuously qualified since November 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alexandra Y. Verified Customer Name
"They were able to schedule my appointment for the same day. They finished within the time frame they said they would."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

San Ramon Valley Import Center
31 Beta Court, Unit G
San Ramon, CA 94583
(925) 405-5975
(925) 838-9319 fax
DCID9258380991

Mon - Thu: 7:15am - 5:30pm
Fri: 7:15am - 5pm

Serving all of Contra Costa and Alameda counties including San Ramon, Danville, Alamo, Dublin, Pleasanton and Walnut Creek.

Chengdong Sun
20
12
ASE Blueshield Shop, ASE Certified Mechanics, Master Technicians
241093
Liability Insurance, Worker's Compensation
AAA, California State Automotive Association
2010 Best Car Repair Award - San Ramon Express Readers' Choice
1980
Complete Automotive Service for Foreign and Domestic Vehicles
Acura, Audi, BMW, Chevy, Chrysler, Ford, GM, Honda, Infinity, Lexus
2,000
All
25-Month/25K Miles Warranty on Parts and Labor

Photo & Video Gallery

Survey Responses For

San Ramon Valley Import Center

San Ramon Valley Import Center: Average 9.3 out of 10 based on 225 unique customer surveys of these open ended questions.
Alexandra Y. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were able to schedule my appointment for the same day. They finished within the time frame they said they would."

Allen G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they kept to the schedule, and they provided me with transportation back and forth. They loaned me their car when they had to keep my car overnight. They didn't charge me for the loaner car. Everything was just fine."

Bill F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get me in and out. They always call to let me know what is going on before they do anything."

Brandon F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They accommodated all of my needs."

Carolyn D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their customer focus. They care about their customers. They listen, and they try to satisfy their customers. They do excellent work for a fair price."

Don A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were thorough. I am very happy with what they did."

Frank K. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been a customer for twenty-five years. I like everything about them."

Lucerne M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I felt that they were honest. They didn't push me to do more to my car than what was needed. The quality of their service was higher than what I get at other shops."

Lynn J. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their follow-through and their honesty."

Lynn S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they are honest, and they do good quality work. They have all of my vehicles in their computer system, and they let me know when I need service. I don't feel like they try to sell me things that I don't need. I have known them for years. They are good people."

Paul L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Competency, service oriented, and value."

Robert D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their friendliness, their thoroughness in servicing my car, and they are precise. I have been going there for years, and they have always taken excellent care of my car. They tell me when I need things and when I don't need things."

Robert S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their integrity. I can trust them. I felt they were honest with their description, and the estimate that they gave me ended up being what was charged. I liked the personalities of the employees I dealt with."

Robin Z. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable, honest, and they do the work that is necessary. They give me a 'heads-up' for work that might be necessary down the line. I have an old car. It runs like the day I drove it off of the showroom floor. I'll never take my car anywhere else."

Terrance R. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made my car look better than it was when I brought it in. I think they are honest."

James A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they're great. I love them. They do great work."

John N. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive and upfront with their pricing."

Joyce S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job right. I've been using them for four years."

Michael L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're honest and quick. They get the job done quickly."

Mike M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they're truthful."

Mike R. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for a long time. They're very open and honest. I feel like I can trust them."

Miriam L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal service, they know my name and the history of my car. I feel like I get personal attention from them. I really like Jeff."

Pat H. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their efficiency."

Steve E. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust the people that work there."

Susan F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty."

Bob B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were fair and honest."

Mike F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their level of service and communication, and they had reasonable prices."

Michele A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They take good care of my car, and they're very knowledgeable."

Annette A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They checked the car really well. They were very honest and trustworthy."

Robert B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their overall service."

John Z. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they were capable of doing anything."

Patrick W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are priced competitively, and they have excellent customer service. They treat you like family."

Jim F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are good. I've been going there for almost twenty-five years now."

Kevin S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been going there for nineteen years. I've always been really happy with the service I've received."

Len F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been a customer since they opened, and I love them. They're very professional and courteous. Jeff and all of the people there are just great. I trust them."

Dawn F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thoroughly enjoyed the service. They were just very thorough, clean, and they did what they said they were going to do."

Wayne H. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness, thoroughness, and the quality of the work, our cars keep running. The staff is always very nice and helpful."

Ralph H. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've dealt with them for many years."

Ken J. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional and a friendly attitude, we've been doing business with them for about thirty years."

John O. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have the top service in the area, and they will transport you back and forth."

Larry P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty."

Gary F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service, they take care of everything. They also wash the car before you pick it up."

Sharon L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest and reliable. I know I can trust them."

Barbara G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are courteous, and they get the work done."

Jack G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been going there for a long time. They're friendly, they do good work, and they return my car on time."

Leslie M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I believe that they're always honest. I can trust them. They listen to me when I talk to them about what's going on with my car."

Janice A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They follow up on everything they tell you they're going to do. If they find something wrong with your car, they call you back. They let you know whether they find something that has to be done right away, or if it's something that can wait. They will be."

Carol P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I feel like they were honest, and I always get the straight story from them. It's just great service. They go the extra mile. They have a service to drive you back to work or home."

Melissa D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jeff always handles me when I call. He is the reason I go there. He's really knowledgeable."

Jack G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their friendly service, and they really try their best to get your vehicle back to you on time."

Mary G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are fair with their pricing and have always treated us very well. We have been bringing our cars there for at least twenty years now."

Carol P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love Jess, who is my adviser. They know me by my first name, and I love the personal touch they give me. They are just the best at what they do."

Shirley W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service was very good."

James C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest and have always given my automobiles excellent care."

John O. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service, and their employees are great. They give you rides and greet you with a smile."

Alice G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have gone there for twenty-five years now. They are efficient, and they get things done as quickly as possible."

Kathryn P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest and did good work."

Greg N. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They communicate well and provide good updates about the progress of their work."

Vriginia M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The personal service."

Jon W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are fair and honest."

Linda E. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a pleasure to do business with. They're also honest and dependable which is why I have been doing business with them for years."

Jim F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the whole package. They offer good customer service and do good work at a fair price. They are straightforward, honest, and they do the job right the first time. In 20 years, I've never had to take my car back for the same thing twice."

Ed P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The good service and quality of work."

Lonnie M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable, friendly, and they keep the customer informed about what they are doing. I feel that I can trust them."

Lynda D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, thorough, and they washed the windows when they were done."

Gina D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust them. I've been doing business with them for many years."

Judy B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They give accurate estimates and diagnose problems correctly. I trust them, and I like doing business with them."

Anne T. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are courteous, they take the time to explain what is wrong, and what they are going to do to fix the problem. They don't try to get you to do work that doesn't need to be done."

Noel W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for twenty years. They have a lot of integrity, and they do good work."

Jeff S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service technician was very professional, and I liked the person at the desk writing it up. They were very honest in handling the problem. When they found out that I was right about what was wrong, they didn't charge me for the work that they did."

Jeff C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very honest. When they find another problem with the car, they'll suggest fixing it later rather than force you to repair it right away."

Frank T. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been going there for a while, so they know us well. They tell us what needs to be done and let us decide if we want it done or not. It's a good relationship."

William B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their service and the way they treat people."

Anita C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of service."

Alan M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are personable, and they have high-quality technicians. Management is also great."

Dave S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their expertise, and they seem to know everything about the car."

Barrie C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been going there for a few years, and they've always done everything to our satisfaction."

Larry S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service."

Loretta W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they are the best. The mechanics are very attentive, and they get my car going even though it's an old one."

Carolynn M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're honest, and their work is good."

Jerry A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's a small company, and they provide good personalized service."

Ms. F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They communicate very well."

Ernie F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are pleasant to deal with, honest, and they stand behind their work."

Phil R. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest, ethical, competent, and they do repairs in the best interest of the customer which builds trust in the long run."

Don B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest, and I believe them when they tell me what needs to be done with my car. They don't give me the run around like other shops. I also like their shuttle service."

Ed P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that they were responsive to our needs, and they stand behind their good work."

Peter W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional, friendly, and they get the job done when they say it's going to be done."

Margaret D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are efficient, friendly, and they seem to do the job very well."

Susan T. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be more personable than other shops, and I liked the fact that they knew everything about my car. I can trust them with what's right for my car."

Joe N. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the overall package, and it's a very good shop."

Kim S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service and the way they get you in and out quickly."

Greg C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very conscientious, and they seem to have good customer service."

John R. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think that they are honest in comparison to other shops. I get a good feeling from them."

Thomas K. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get the job done on time, and they have fair prices."

Carol P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their attention to little details."

Sharon L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked everything they did. The previous owner assured me that the new owner would keep the same great tradition that's been established in our community."

Todd F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love them. They seem to care about the customer, and they remember me."

Bill D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They make it easy and convenient."

Linda E. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I don't know the new manager, but I like the whole crew."

Robert D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They know my two cars very well, and they treat me very well. I don't go for quality as much as the personalized service."

Jim F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been going to them for 25 years. I knew Ian real well. I have never had any problems, and my car never broke down on the road. They remember my name, and I really appreciate the personal attention."

Andy C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Chris is great. I like their complete and total honesty. I just wanted them to fix it, and they did."

Deborah G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been using them for ten years. I like the personalized service."

Bill C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem to know what they are doing."

Bill L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've been there for 10 years, and I've always been very satisfied with the previous owner."

Roger O. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they are very competent, honest, friendly, and reasonable."

Candice N. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They offer good service, they follow up, and they are on time."

Beverly M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, nice, they tell you exactly what they are going to do, and they call you if there is a problem. They are always willing to drive me around town."

Jeff V. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a very great rapport with customers."

K.F. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are thorough and friendly."

S.S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the personal service, and the way they went out of their way to accommodate their schedule to mine."

V.D. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honesty and integrity."

Linda H. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Rob. If he leaves, I would too."

Anita C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very committed, and I really trust the service they provide."

Michael T. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people are friendly and honest."

E.B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They get the job done, and it doesn't cost me a fortune."

Diana K. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have a long standing relationship with Mr. Sun. He is honest and trustworthy."

John E. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They fixed my cars the first time, and I've been doing business with them for 17 years. It feels good to go in there. They are like family. They know our names, they're convenient, and all members of our family take their cars to them."

Mike S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They stand behind their work, and they are willing to work with you to fit you in."

Thomas E. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the old owners."

Christina M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they treat their customers, and that they provide a shuttle."

Dave C. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Between my wife and I, we have over 36 years of service with them. The service is done in a quality manner, and they never do anything without calling us first. They go above and beyond what we ever expect."

Deborah B. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff is great. They are very accommodating."

John S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are pretty truthful, and you can depend on them to tell you exactly what is wrong."

Ritchie M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They've been taking care of our car for 30 years. They're very professional."

Rolland T. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Honesty."

Peter L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Thoroughness."

Laura W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service."

Ken K. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their mechanics. They seem to be quite personable and knowledgeable. They remember me and the history of my vehicle."

Kathryn P. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest, and they do great work."

Helen R. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service."

Debra R. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they remember me when I call them. They're also honest, kind, and they're familiar with my car. Also, they give me a ride back and forth if I need it."

Cathy H. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the attention to customer service, and they stand behind their work."

Dana H. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The contact with the customer."

Madonna L. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the quality of work, their knowledge, friendliness, and the way they treated me. When they did the work, I knew that it was going to be done right. Also, they offered me a ride when I dropped my car off, and picked me up on time. They gave me an e."

Andy A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendliness."

Bob A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service and their honesty in assessing the needs of my vehicle."

James A. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We love the service."

Allen G. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work gets done quickly, and they are responsive to phone calls. Also they pick you up and drop you off if you need it."

Dana M. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Jeff. He is very personable, easy to deal with, and his overall attitude towards the customer is great."

Maria K. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for years. I like that I can trust them."

Lindsay W. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service, the people, and their personality."

Brian S. Verified San Ramon Valley Import Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been going there for more than 30 years. I understand what they are talking about. They keep records of the car so they know what to watch out for and what services the car needs."

Bruce K. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were courteous, they had good mechanics, and they were reasonable."

Henry C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of their workmanship."

Rodney B. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everybody is very welcoming there. They are very professional. They really take care of their customers. They show how much they actually care about the people who trust them with their business. They even do the small details. They don't just work on your car. They clean your vehicle before they give it back to you. They provide a shuttle service as well, which makes it more convenient for everyone."

Steve M. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They went the extra mile. They were good mechanics. They took care of me. They did a great job."

Beverly D. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they did a good job. They were very thorough."

Chuck C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do what they say they're going to do. They're very good at explaining things and I think they're very professional."

Claude B. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I thought they were straightforward. They did a good job."

Clide S. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We trust Jeff. He does great work. They seem to give us good information, so we trust them."

Doug J. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very customer orientated. Their customer advisor was excellent."

James R. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were great. The technicians did a great job."

Jeff C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people that did the work did a great job. I felt like I could trust the technicians."

Julie P. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The technicians were fast, honest, and reliable. I thought they were great. I found them to be very responsive."

Mimi W. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The customer service, they were very thorough."

Ted F. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're reliable and friendly. They provide good service. The people that work there don't try to oversell things to the customer."

Nancy M. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice, and they went above and beyond. I thought they were honest too."

Erica G. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are direct, and they tell me what my car needs. They also let me know how long I can wait to have things done."

Coni D. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I find them to be very honest and really look out for the client's best interest. That's why we have been using their services for the past eighteen years."

Edith M. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seem to be efficient and professional."

Robert S. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very honest and customer savvy. We have been doing business with them for at least thirty years now. We are very happy with them."

Nancy M. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We have been going there for ten to fifteen years now. They tell you exactly what is happening, and they do their job."

James A. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are honest, and I trust them. The quality of the work is very good."

Paul C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We've been using their services for years now. They are very professional, and they're able to diagnose things correctly the first time."

Eddie C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are personable, good listeners, and they have a well-run shop."

Gary G. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are honest, they give you good value for the money, and do good work."

Mike H. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the personalized service. They get to know the customer, and when you come back to their shop, they address you by your name. They also keep a history of repairs that have been done on your car. It's almost like taking your car to your neighbor's g."

Mark B. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The personal service."

Jim H. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for the last 25 years, and I've been very satisfied with them."

Carol M. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people are outgoing, friendly, and the shop is very clean."

Eileen S. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have good customer service, and they call the same day if there's anything else that needs to be done on the car."

Del O. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've never had to take back the car after they repaired it."

Larry S. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, courteous, and they seem to know what they are talking about."

Roxanne T. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're convenient, honest, and their prices are competitive. I like their honesty in terms of their level and quality of service. They have very well-informed technicians. There is always only one technician assigned to my car, so he knows my car and I l."

Tim L. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are reliable, fair, and trustworthy."

Sergey A. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quality, organization, and professionalism."

Doug J. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the value that they provide. My daughter and I will be using them for a long time."

Charlotte P. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They know me, and they are very customer oriented. The quality of work has always been excellent."

Rod C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I can trust the people there."

Jeff C. Verified San Ramon Valley Import Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very thorough and trustworthy."

A.D. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"My previous experience was reasonable. I was happy to go back."

B.M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the convenience of their location. They are not too far from me."

Richard N. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their drop-off. They provide me with transportation to and from work."

Bill C. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were thorough and professional."

Jeff T. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were convenient and close to my house. They got the job done on time and they didn't overcharge me. They were honest and upfront."

Josh W. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I really liked working with Jeff. He was great, honest, and reliable."

Mike M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their personal service."

James D. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I can talk to them."

Pam M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seem honest."

Monica L. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked their shuttle service."

Beverly M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are always friendly."

Ginger P. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their cleanliness, courtesy, convenience, and the shuttle service."

Eddy M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The customer service was good."

Cynthia S. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought that their work was good, and I got a ride back home. I like Jack. He's been there a long time. I think they have high standards."

Ralph O. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive and very thorough."

Mario S. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have been dealing with them for quite awhile now, and I like how they keep track of my vehicle problems for me. Their location is convenient for me, and I trust their judgment."

Craig B. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I know them well, and I trust them."

Stephen H. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I've been going to them for years, and I haven't had any problems."

Todd Y. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like their customer service and their ability to diagnose what the problems are."

Mary J. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very organized."

Kate N. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are convenient, and they have been honest with me."

Tim D. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are upfront, and I like the high quality of their work."

Erwin L. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They tell you what you need to know, and they are on time."

Brita A. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have been with them for over 10 years. I get good service and good advice. I feel I can trust them."

Lauren W. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They usually do things right."

Graeme M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are local."

Karen P. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I knew the people who started the business, but I have to get to know the new ones."

Don L. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Flexibility."

Leonard I. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I've used them for 30 years. They let me drop my car off, and they let me pick it up after hours. They do a good job, and their prices are reasonable."

David M. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are convenient."

Leslie A. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I feel confident in their recommendations and advice. I think they are very straightforward and genuine."

Rodney L. Verified San Ramon Valley Import Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The friendly service."

Arnold S. Verified San Ramon Valley Import Center Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"The service was great."

Todd Y. Verified San Ramon Valley Import Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like that some of their staff has been there for a really long time. I have a lot of trust in them."

David T. Verified San Ramon Valley Import Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Good communication."

Steve T. Verified San Ramon Valley Import Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Professionalism."

Benjiman B. Verified San Ramon Valley Import Center Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I liked their customer service. The guy was very nice."

Patsy S. Verified San Ramon Valley Import Center Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They're really nice people."

Donna O. Verified San Ramon Valley Import Center Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"It is close to my home."

Cathryne H. Verified San Ramon Valley Import Center Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are convenient and capable."

Bruce P. Verified San Ramon Valley Import Center Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I've been using them for twenty-five years. I like their honesty and straightforwardness. I relied on their technical skills for many years."

Judy H. Verified San Ramon Valley Import Center Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"The location was convenient."

Jeantte E. Verified San Ramon Valley Import Center Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"I know they would stand by their work."

Brian N. Verified San Ramon Valley Import Center Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I liked it best when Chris was there."