San Ramon Valley Import Center

Independently Rated Highest in Quality

F i f t h Consecutive Year

Originally Earned:
November 2005

We declare that San Ramon Valley Import Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #772

COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS MAP CONTACT INFO COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(925) 838-0991

31 Beta Court, Unit G
San Ramon, CA 94583

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Established 28 years ago, San Ramon Valley Import Center uses only top-quality parts and has the best technicians in the business. Owner Chengdong Sun has a Bachelor's degree in mechanical engineering and has been a state certified instructor of automotive repair for 11 years.

Featuring the most up-to-date computerized diagnostic equipment, as well as a clean, comfortable waiting area, San Ramon Valley Import Center handles every aspect of preventative maintenance and repair. All mechanics are ASE Certified and three are Master Technicians. What's more, the shop is ASE Blueshield Certified, meaning it meets or exceeds a standard only a small percentage of shops ever attain. Service is also a cut-above, so when you take your car, domestic or foreign, to San Ramon Valley Import Center, you'll be given a clear explanation of any recommended repairs before they're made.

Company Philosophy

"When we work on a car the quality has to be above and beyond normal standard, as do the parts. That's why we offer a guarantee that's more than double the industry standard. Customer service is also a top priority. We do everything in our power to take care of each customer. If that means providing transportation, or helping with a car rental - anything that makes your life easier - we'll do it."

Serving Alameda and Contra Costa Counties

Complete Automotive Service
Foreign & Domestic Vehicles

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Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:97%

n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare

San Ramon Valley Import Center

has passed all rating steps and has earned
The Diamond Certified Award

No. 772

Continuously qualified since November 2005.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were able to schedule my appointment for the same day. They finished within the time frame they said they would."

–Alexandra Y.

"Everything, they kept to the schedule, and they provided me with transportation back and forth. They loaned me their car when they had to keep my car overnight. They didn't charge me for the loaner car. Everything was just fine."

–Allen G.

Research conducted by American Ratings Corporation. Ratings Methodology