Diamond Certified Company Report

Saber Roofing Inc.

Diamond Certified Company Report

Saber Roofing Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Andre L.

VERIFIED Saber Roofing Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, very knowledgeable, and quality service

Probably the quality of the service

Dave B.

VERIFIED Saber Roofing Inc. CUSTOMER

2 of 325

Quality 9
9 10
Loyalty Yes
CRITIQUE

The work was high quality and they started and finished right on time.

Sandra R.

VERIFIED Saber Roofing Inc. CUSTOMER

3 of 325

Quality 9
9 10
Loyalty Yes
CRITIQUE

The price and personal service

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ryan Saber, Owner and Manager

Saber Roofing Inc. is a second-generation, family-owned and operated roofing business that serves homeowners in San Mateo and Santa Clara Counties. The company works with standard roofing materials (composition shingles, wood shingles, torch-on flat roof systems, PVC membranes and fire-retardant shakes) and has specialized experience with slate application. It also installs seamless gutter and downspout systems, sun tunnels, skylights, attic ventilation, insulation, and flashings.

Manager/owner Ryan Saber credits much of Saber Roofing’s success to its ability to combine state-of-the-art materials and cutting-edge techniques with a traditional approach to doing business. “Our customers always come first, so quality is of paramount importance,” he says. “Ultimately, our success depends on maintaining long-term customer relationships, meeting deadlines and providing quality workmanship.”

Saber Roofing handles every phase of its projects, from estimates through final clean-up, and its work ranges from simple repairs to whole roof construction. There are no surprises or hidden costs, says Mr. Saber. Customers receive an education on the roofing procedure and are kept informed with daily progress reports.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Saber Roofing Inc.

COMPANY CONTACT
Service AREA

San Mateo County
Santa Clara County
San Jose
Palo Alto
Burlingame
S San Francisco
Redwood City

SERVICES PERFORMED

Commercial & Residential Roof Systems
Ventilation
Gutters & Skylights
Re-Roofs & Repairs
Roof Inspections
Fiberglass Shingles
“Cool” Roof Systems
Shakes
Wood Shingles
Slate
Tile
Elastomeric Coatings
Standing Seam Metal

BRANDS Supported
  • CertainTeed

  • Polyglass

  • Owens Corning

  • GAF

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Saber Roofing Inc.

Company Profile

Saber Roofing Inc. is a second-generation, family-owned and operated roofing business that serves homeowners in San Mateo and Santa Clara Counties. The company works with standard roofing materials (composition shingles, wood shingles, torch-on flat roof systems, PVC membranes and fire-retardant shakes) and has specialized experience with slate application. It also installs seamless gutter and downspout systems, sun tunnels, skylights, attic ventilation, insulation, and flashings.

Manager/owner Ryan Saber credits much of Saber Roofing’s success to its ability to combine state-of-the-art materials and cutting-edge techniques with a traditional approach to doing business. “Our customers always come first, so quality is of paramount importance,” he says. “Ultimately, our success depends on maintaining long-term customer relationships, meeting deadlines and providing quality workmanship.”

Saber Roofing handles every phase of its projects, from estimates through final clean-up, and its work ranges from simple repairs to whole roof construction. There are no surprises or hidden costs, says Mr. Saber. Customers receive an education on the roofing procedure and are kept informed with daily progress reports.

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Company Philosophy

"We spend time doing things no other roofing company does. We'll spend hours using photo books to educate customers on their available options and the entire roofing process. When the job is finished, we follow up and even send thank-you cards. That personal touch is the reason 80 percent of our work comes via customer referrals."

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Comparative Summary

Jay Saber, co-owner of Saber Roofing Inc. in Redwood City, believes his company’s customer service is unequaled. As evidence, he points to its practices and policies. “Our Estimator usually show up the day after a client requests a quote,” he explains. “A written proposal comes a day after that. Customers get progress reports every afternoon for the duration of their project and a job completion checklist at the end of the project. They also receive a signed-off building permit, invoice, lien release, material warranty, and a thank-you card with photos showing the roof before, during and after the work. And that’s all before they pay the bill,” says Mr. Saber.

Because Mr. Saber fields a large work crew with many years of experience, most of the company’s bigger jobs are completed in three to five days. He and his son, co-owner Ryan Saber, are a constant presence on jobsites, visiting them daily to oversee work and address any concerns from homeowners.

Instead of cutting corners by using substandard materials or cheap labor, Saber Roofing uses only the best materials and dispatches its “A-Team” to every jobsite, says Mr. Saber. He adds that his clients pay a fair price for what they receive– unparalleled expertise, top-quality workmanship and outstanding follow-up services. Mr. Saber says he hears constant raves from his customers about the quality of Saber Roofing’s work and, in particular, the company’s emphasis on open communication. Most, he says, are pleasantly surprised by “how good our people are.”

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Industry Info

Research indicates that the aging process for a roof begins soon after the shingles are installed and progresses rapidly during the initial curing phase of its life cycle. During this stage, granule loss may occur, small blisters may develop, or the shingles may curl slightly at their edges. You may even notice that this curling is more pronounced during cold weather and the shingles may life flat as temperatures rise. The good news, however, is that after this curing stage the shingles enter a long period of slow aging, which lasts for the major portion of the shingle’s natural life.

Expect a natural aging process
Just as the human body ages and changes appearance over the years, so too will your roof. Due to the severity of the roof environment, even a one-year-old roof may look different from a roof that was just installed. While you may have first noticed the cracks or blistering from the ladder as you were cleaning the gutters, please be mindful that these normal weathering characteristics may not be visible when you view the roof from your front lawn or driveway. And if the problem is not severe and the shingles are still providing the protection intended, then it is not a cause for alarm.

Your roof is an important investment, since it literally protects you from the elements. While there are no magical creams or ointments to prevent your roof from aging, investing a small amount of time to examine your roof can reduce your anxiety and concerns about the normal aging conditions that affect it.
*Provided by CertainTeed @ www.certainteed.com

Your roofer should be able to provide literally hundreds of references.
Reputable roofers can usually complete one job a week, sometimes more. Therefore, an established roofer should be able to provide numerous references in your area, according to Ryan Saber of Saber Roofing Inc. Even if you can’t visit all of them, ask to see a list complete with names, addresses and phone numbers. You should be reassured that you’re hiring someone with a wealth of experience, because that’s often the best credential a roofer has to offer.

“Look for a company that’s been in business a long time and is planning on staying in business,” says Mr. Saber, a 30-year veteran of the industry who has given talks on roofing-related issues before condominium and homeowner associations. He recommends homeowners choose a roofer who has no registered complaints with the state licensing board. Also, make sure they carry workers’ compensation and liability insurance.

If possible, says Mr. Saber, visit the company’s shop and meet its staff. Ask to visit a site where work is in progress and meet the crew. The jobsite should be clean and relatively orderly. You should feel comfortable interacting with the work crew.

Mr. Saber advises to check for small but significant signs of professionalism, such as hard hats, caution tape and cones, and trucks sitting on plastic instead of dripping oil on a driveway.

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Frequently Asked Questions

Q: What color roof should I get?

A: We can show you photos of houses like yours with different colored roofs on them. We’ll provide sample boards so you can choose a color. We’ll also provide addresses of jobs we’ve done so you can drive around, see houses with different colored roofs, and decide which will look best on yours.

Q: Do you use subcontractors?

A: We do about 90 percent of the work ourselves, but once in a while—if there’s a solar system on the roof with a bunch of piping, for example—we’ll use a plumbing contractor.

Q: Will the pounding on my roof create dirt and debris inside my home?

A: It can, but we use painter’s plastic and blue tape to cover the entire ceiling. If you store things in your attic, we’ll cover them with plastic.

Q: Why is ventilation on a house important?

A: It’s the key to cooling the roof down in the summer. It’s also required by the building department. There is also a possibility of the warranty being void with improper ventilation.

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SELECTED PHOTOS FROM Saber Roofing Inc.

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Saber Roofing Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.saberroofing.com
Diamond Certified RATINGS ON Saber Roofing Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Saber Roofing Inc. : Average 9.3 out of 10 based on 325 unique customer surveys of customer satisfaction.

Andre L.

VERIFIED Saber Roofing Inc. CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, very knowledgeable, and quality service

Probably the quality of the service

Barbara B.

VERIFIED Saber Roofing Inc. CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great, reliable, and every contact with them is excellent.

I like their expertise and their implementation of the work. They're prompt. They do what they say they are going to do and come when they say they are going to come. I think they're great. They should continue doing that they're doing.

Barbara R.

VERIFIED Saber Roofing Inc. CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're very good, and I would recommend them.

They came out right away, and there have been no problems. I think they are good.

Bret R.

VERIFIED Saber Roofing Inc. CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work, but it's potentially a long wait to get the job started because of how busy they are.

Their thoroughness and follow-up on detail

Elena E.

VERIFIED Saber Roofing Inc. CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable and very knowledgeable

Very reliable and very knowledgeable

Gayle S.

VERIFIED Saber Roofing Inc. CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They are very helpful with information and thorough in answering questions. They're flexible in making appointments.

I don't have one best thing. I have many. They did everything they said they were going to do. They're on time. They're very good about giving you their information such as their insurance and the history of the company. They're family owned. I'm very happy with them.

Gene T.

VERIFIED Saber Roofing Inc. CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do very high quality work, and I would recommend them.

I liked that they were very thorough and prompt. I did get estimates that were lower, but I went with them, because I trusted them to do the job right. You get what you pay for.

Jerry K.

VERIFIED Saber Roofing Inc. CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm a contractor, and I'd give them "10's" across the board, because they're perfect. Before the guy even looked at the roof, he gave me 10 pages of client references, and told me to call any one of them.

They were fast, efficient, and clean. They're top of the line.

Andrew M.

VERIFIED Saber Roofing Inc. CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm really happy. The way they handled it in such a busy time was very good.

I think what I liked best was the owner. They were very busy and booked. I was worried about my roof, but he found a way to patch it so that it would be okay through the winter. I was very grateful for that. I am very happy.

Margaret E.

VERIFIED Saber Roofing Inc. CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job on budget. When they were finally able to get out here, they did a good job, and we've had no problems.

They were super communicative. Even though there was the long wait time, they always kept me informed.

Michelle D.

VERIFIED Saber Roofing Inc. CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent, extremely reliable, and reasonably priced

I liked the personal service. I wanted to work with them, because they came so highly recommended. I thought they were fantastic.

Charlotte S.

VERIFIED Saber Roofing Inc. CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were pretty decently priced, and the quality was phenomenal.

I liked how quick, professional, and organized they were. There were two workers, and they finished fast.

Nicholas H.

VERIFIED Saber Roofing Inc. CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need a new roof, they are the people to go to.

I thought Ryan was extremely professional and communicated extremely well. The wait was a long time, but the quality of the work was beyond what I could have expected. The wait was fully worth it. One of the reason they have the long wait is because everyone knows about how good they are, and people want to work with them.

Oliver D.

VERIFIED Saber Roofing Inc. CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very customer service oriented, and they did a good job.

They were honest. They didn't over commit and under deliver. I've used them a few times, and I've generally been very happy with them.

Scott D.

VERIFIED Saber Roofing Inc. CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very polite, have a lot of experience, and stand behind their work. The salespeople are not pushy. They are very professional.

Frankly, what I liked best was their willingness and flexibility to work with my schedule.

Stephen M.

VERIFIED Saber Roofing Inc. CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, good, and do what they say they are going to do.

They're efficient, good, and do what they say they are going to do.

Steve R.

VERIFIED Saber Roofing Inc. CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They live and breathe roofing. They are very good.

The workmanship

Teresa C.

VERIFIED Saber Roofing Inc. CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service

Ryan seemed knowledgeable, and the things I wanted done were done in a timely manner.

Brandon S.

VERIFIED Saber Roofing Inc. CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that I used them once and they did a great job. I called them recently to request an estimate on a new job.

I received good answers to my questions about what they were doing with our roof and why.

Dana T.

VERIFIED Saber Roofing Inc. CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable

They are always on time and they are always professional.

Read All 325 Survey Responses at Ratings View