DIAMOND CERTIFIED COMPANY REPORT
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc. builds custom, in-ground swimming pools and spas throughout the Greater Bay Area. Family-owned and operated since 1969, the company specializes in crafting pools from gunite, a mixture of cement and sand that has become a popular method of custom pool construction in much of the United States.
President Tony Adams has worked in both the remodeling and new construction fields of the pool industry and brings an energetic personality to the company. Mr. Adams considers himself a hands-on contractor who enjoys visiting the jobsite and ensuring every customer’s needs are met. The experienced and knowledgeable staff at Royal Pools have remodeled and installed thousands of pools and spas over the years.
Company Philosophy
“We’re constantly striving to improve our construction techniques, water treatment methods and customer service approach. From a customer’s first phone call to their first pool party, our goal is to ensure every part of the process meets and exceeds their expectations.”
Serving the Greater Bay Area, from Marin County to the Monterey Bay
New Gunite Built-In Pool And Spa Construction
Hayward
Comparative Summary
Few swimming pool contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than four decades of industry experience, but that’s exactly the case for Royal Pools of Santa Clara, Inc. Owner Tony Adams says the company’s longevity gives its customers peace of mind because they know it...
Frequently Asked Questions
Q: How long will it take to build my pool?
A: "That depends on several variables, including the size of the pool, the landscape and the time of year. Most of our jobs take six to 10 weeks to complete. The permitting process can add up to 90 days, depending on where you live.
"
Q: Do you negotiate on price?
A: "No, but we’ll give you the best possible price right out of the gate.
"
Q: Do you make saltwater pools?
A: "Not anymore. In the 1980s, saltwater was touted as an effective sanitization method that could eliminate chlorine, but it’s not as effective as the methods we use today.
"
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Industry Info
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When looking for a swimming pool contractor, find one with experience in landscape design.
While swimming pool contractors can’t act as landscapers to install sprinklers or plants, they can integrate your surrounding hardscape, lawn and garden area into their pool designs. “A good pool contractor will be able to provide an...
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Findings based on statistically reliable research from 259 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
93%
n = 259
Diamond Certified Qualification
Based on 259 customer surveys, we declare
Royal Pools of Santa Clara, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 929
Continuously qualified since July 2006.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Cindy C. Verified Customer Name
"They were really honest. They ordered one piece of equipment and when it came in, it was priced less than previously. They credited me the amount of the difference back. I thought that was very honest. There were no hassles. I had a lot of work done by contractors on my house and they are one of the ones I really like."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Royal Pools of Santa Clara, Inc.
2258 Camden Avenue
San Jose, CA 95124449 Leavesly Road, Suite A
Gilroy, CA 95020
San Jose, CA 95124449 Leavesly Road, Suite A
Gilroy, CA 95020
(408) 372-6977
(408) 868-8953
(408) 868-8953
DCID4083718000
DCID4088688953
Mon – Fri: 8am – 5pm
Sat – Sun: 10am – 4pm
Other Hours By Appointment
Serving the Greater Bay Area, from Marin County to the Monterey Bay
Tony Adams
53
16
278052
Liability Insurance, Worker's Compensation
Better Business Bureau, California Spa & Pool Industry Education Council (SPEC), National Spa and Pool Institute (NSPI)
1968
Design and Construction of In-Ground Swimming Pools and Spas
Hayward
100
Residential and Commercial
Lifetime Warranty on Structure (Original Owner), 10-Year Warranty on Pumps
Paramount Pool Financing
Photo & Video Gallery
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
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Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
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Before
After
Before
After
Survey Responses For
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.: based on 259 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Cindy C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were prompt. They worked very fast and they were efficient. They finished the work when they promised. They came when they said they would come. After the pool was installed, I had some questions and they still came back. Usually, with a contractor, once you pay them off, you don't see them again. I really liked that. "
"They were really honest. They ordered one piece of equipment and when it came in, it was priced less than previously. They credited me the amount of the difference back. I thought that was very honest. There were no hassles. I had a lot of work done by contractors on my house and they are one of the ones I really like."Dawn D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable and honest. "
"I built a pool with another company, but this time I didn't have to supervise and manage everything. They are really professional. They came in and did everything. They didn't make any mistakes and nothing went wrong."Deneille C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I like that they've been around a long time. When I called, they were very responsive from the start. They sent someone over right away. They didn't charge me anything upfront. They told me they wanted to go down to the city and see that they could do what I wanted them to before I paid them anything. Also, for me, they were close to home and they were always there to help me out. "
"They gave me a schedule and advanced notice of when they were scheduled to do something. They always showed up when they said they would. They kept me in the loop. I felt good and comfortable with my decision from the start."Doug R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were excellent."
"They did what they said they were going to do when they said they were going to do it."Jeanne L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It's a great product."
"I think they really tried to give us what we were looking for. "Kathy K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very conscientious."
"The design service and their attention to detail. Our pool is just so beautiful. We were completely satisfied."Kurt M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do what they say they will do. If anything were to happen, they would fix it quickly."
"The number one thing is that Bill Shepard is very knowledgeable and fair. The sales guy, Mitch Baker, worked with us. The project manager, Jeff, is very good. Any time I called, he would get right back to me. The communication between them and me was really great during the whole process. They would call me and let me know who was coming out and when. They really kept me informed. It was very positive."Marc B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality is exceptional."
"The thing I liked best was the people who did the job. They were true craftsman who not only cared about the quality, but my vision for the spa. They actually took time to redo things I wasn't happy with. I think I was the pickiest customer Bill had. I had really intense ideas and strong opinions and had no idea what was possible. He never blinked at anything I asked. The job actually turned out to cost $20,000 more than we had thought and it was worth every penny. It is the most gorgeous spa you have ever seen."Richard S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They know what they are doing."
"It was slow starting, but once it got started they did exactly what they said they were going to do. Rex designed us a spa and it came out exactly how it was advertised and identical to what they said it would be. "Conner K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't have to do anything. They just handled the entire thing."
Enrica C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsiveness, the accuracy of the schedule, and the fact that there was always someone to talk to. Every time I called, there was someone to talk to and they would give me an answer. They would say someone would come out at a given time of day, and they always showed up on time. Most of the time they get the job done faster than their estimate."
Greg T. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, they were extremely thorough, and very timely. Our representative, Rick, was just a great guy. I really enjoyed working with him. Their prices were really good too. I thought they were all around great."
Herb H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just very organized and there was no time delay. Everything happened exactly as they said it would."
Hugh M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did just what they said they were going to do."
Jeanne O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really responsive, very accessible, and they kept to their schedule exactly. I was amazed. Everything they said was really accurate. Their scheduling was great. If they said it was going to be done, it would be done in that time frame. I thought they did a great job."
Larry M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listened to us carefully and followed through on what we requested every time. They were flawless. I love them. I offered that they bring people by to show it off and they have done so. I also sent people to them. When I called them because I was nervous about freezing temperatures in my pool, they remembered me. They answered questions and a guy came out. They are fantastic. Every company should have customer service like that. It was the best contractor relationship I had encountered and I have done a lot of work with contractors. It was phenomenal."
Mike R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the workmanship and the quality of the finished product"
Rick L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything"
Stacy L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive and customer service oriented. When I called or needed anything, they got back to me right away. They took care of any issues I had. When they were supposed to come, they were there right away. I never had to chase them down. I think they did a really good job. We are pleased with the end result."
Carol Y. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive. If I called or emailed them, they responded and took care of the problem right away."
D. C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good design and good service, it was prompt and timely."
Kent S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a fantastic job. Their customer service was above and beyond anything most contractors would have done. We had some complications and issues with the project. They addressed them and accommodated us without complaining or adding on extra costs. They really had their ducks in a row. They kept us in the loop the whole time, great communication."
Mike B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pretty much everything, they did a really nice design. The quality of the work was very high. They started and finished everything on schedule."
Patricia M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attention to detail and their response time"
Rich M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness and their efficiency in the way they got things done, they seemed to be right on it from start to finish."
Rob N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, everything was exactly as scheduled. They answered the phone every time I called. They answered all of my questions."
Ryan K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very communicative. They answered all of our questions. They were very responsive with keeping in touch and returning our phone calls. They were easy to deal with. They did a great job."
Aaron H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesperson/project manager who handled the job and helped us with the component, his name is Brian Miller. He was excellent. He did a bang-up job. I was very impressed. Also, the quality of the subcontractors was excellent. Everyone handled the job professionally, in a timely manner, and they did what they said they were going to do when they said they were going to do it."
Benjamin M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman, Bob"
Brian W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall, they were professional and knowledgeable."
Frank C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do. They were very professional."
Jeff F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service is pretty good and the quality of work is very good. I have used them three or four times. From the programming to the designs, they did a good job. The results were of good workmanship."
John B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt. They have been around for a long time."
Ken M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the salesperson, Jeff Reed, and the project manager, Brian Miller. I also liked Sarah, the woman in the office who expedited the job. Sarah kept the contactors coming on time. The whole company is great, but those three people were exceptional. I think they got it down to a science. They did a great job, and they did it fast."
Mike N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do. "
Mike P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The project manager was on top of everything. He was very communicative and they just had all around great customer service."
Rob B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest, clear in their communication, respectful and easy to work with."
Tom N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very knowledgeable."
Tracey L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional from the beginning to the end. They were on schedule and they kept us in the loop."
Yvonne D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, they were very responsive."
Byron K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable. They answered all my questions."
Kirk K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They built a really good pool. I thought their systems were good."
Linda S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive and timely."
Gus W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good quality of service, product, and construction"
Mike W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave us exactly what we wanted. They helped us with our financing. I just thought they were fantastic."
Doug D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything went very smoothly and worked out very well for us. Brian, our contractor, was great to work with. He really knows what he is doing."
William E. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating and pleasant. They knew what they were doing. We were very pleased with everybody's work."
Al F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love my pool. The quality is fabulous."
Simon G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No hassle"
Kim H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"This was my third time being a customer. I liked their salesperson and the quality of their work. They came in a timely manner and did exactly what they said they were going to do."
Rex h. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The had friendly service, and they helped me design what I wanted."
Scott L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"This was our second time as their customer. We worked with Brian, and he was really good. All in all, they are good. "
Paul L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I called they responded right away. There were no issues, and their communication was good."
Allen M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were extremely patient with me. I was in an interesting circumstance where the project took longer than expected. They were very patient with me, and I was completely satisfied. If I was building another home, I would call them right away. High marks all across the board, they are great."
David P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time with everything that they had to do. They were very courteous and helpful with the process. They made it a very positive experience."
Roy F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesperson was knowledgeable and knew about the design."
Kelly Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked very fast and took care of everything for us. We didn"
Andy L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very accommodating and very easy to work with. They do a great job."
Brad P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the overall service. They did everything in a timely manner. Brian Miller and their sub-contractors were great. I would recommend them to anyone."
Bruce M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they basically delivered what they said they would."
Hans F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did exactly what they said they would do."
John K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Bob, their sales associate. I think he is one of the best people that they have going for them."
John S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest. They did everything they said they would. They are great."
Jose M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales guy Bob Ferguson"
Kenny C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They pay attention to every detail. They were start to finish in three weeks."
Paul S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their communication is great. They are outstanding."
Steve S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personalized service. They were quick and efficient."
Kristen A. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the designer who worked with us on our ideas."
Craig J. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism. There was no pressure, and they listened to us. We recommend them to our friends."
John H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service. They go our of their way to make the customer happy."
Allen M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. They were attentive, and they worked with me."
Stephen H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked working with Dan, the salesperson. He was thorough, honest, and experienced."
Janette B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did their job like they said they would. They were very efficient and customer friendly. They did a good job, and they kept me updated on their progress with our project."
Harry F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their timeliness."
Robert M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Brian was the best."
Lenny P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their attentiveness. Andrea and Michelle kept me posted as to everything that was going on."
Werner V. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of the workmanship. They were very reliable and timely."
Monica M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their service. They were amazing."
Mark F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive, and the quality of work was good."
David C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed us a lot of ideas before starting on the project."
Lance G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service team, Michelle and Andrea."
Lewis F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their efficiency."
Judy M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice, and they did great work. Their subcontractors were also good."
Frank C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their commitment to do the work on time, and they followed through. They were very professional."
Mustafa V. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service I was given by the salesman. The manager or the owner came out and resolved any issues that came up."
Kenny B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were upfront, and they answered all of our questions. They showed a lot of confidence in their product which made us have confidence in their work."
Ed B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of the work and the service they provided after the pool was finished."
Bob B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They never let us down. Everything went exactly as they said it would. Everyone showed up on time and did the work on time."
Gary S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They followed through on their commitment. They came back and followed up on things that I felt they didn't really have to."
Gregory S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work to my expectations."
Barbara M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the knowledgeable staff. We also liked the quality of work by the contractor who came out to do the walls of the pool."
Jay B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do, and there were no hidden costs."
Eric B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have integrity."
Patty B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We signed the contract, and they took care of everything."
Troy S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was done on schedule. They had a project manager who led us every step of the way."
Dante C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work quickly, and they were on time with everything. They stuck to their schedule even during bad weather."
Richard M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept to a tight schedule, and there were no delays."
Deborah M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how quickly they gave me the quote. I was satisfied with what they gave me."
Tom S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything."
Javier R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are dedicated, price the job efficiently, and they are a pleasure to work with."
"I really like working with Lisa."John M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very responsive."
"They were very responsive to my concerns, and whenever I have questions, someone immediately calls me back."Pete I. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It's been hassle-free."
"They pretty much stuck to the timetable. It's been a year later and everything is working and there are no issues."Robert G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were really easy to work with."
"They were on time, if not early, and the quality was good. We have done thousands of dollars of work here and they are about the easiest contractors we had to work with. "Stephanie P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very professional, and even their subs were very professional."
"They were easy to work with, very straightforward, and there were no hidden costs added on later. "David Z. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work and their attention to detail"
Deepthi V. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional, friendly, and they were Diamond Certified."
Dick P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Timeliness"
Frank H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything they said they were going to do."
JB D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They built our pool as if it were their own. We really thought they were great."
Kathy K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very knowledgeable, they stay on their timelines, and they were responsive to my questions and my issues."
Keli M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price for the value was good. Their price was right in there. They produced a very good product and they were right on time. I would definitely use them again. They were very good at managing their subcontractors. "
Marilyn P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their follow-through, the owner was very knowledgeable."
Mike Z. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their flexibility, they allowed me to get my own vendors for certain aspects of the pool installation."
Siddesh K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty nice people. If there are any issues, we call them and they come and fix them as soon as possible. "
Dan W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had the process down from start to finish."
Harpreet D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were around for the duration of the project. They were available if any questions or problems came up."
John D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable and quick."
Derek O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service on the front end and the project manager, the job was well done. The customer service on the phone was also good."
Gary L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive with telephone call backs and also with field calls. If you had a question that required someone to come out, someone would come out that day."
Hank M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional in their demeanor. They got the job done on schedule and delivered a good product. We have been very satisfied with the pool. Those guys were very professional. They did a good job. I was happy with the results."
Margaret B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What I liked best is that they were constantly in touch with me and constantly talking to me. They let me know what was going to happen. Their price was wonderful and they had very friendly service. Their timeliness was great."
Marshall W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The representative who sold the spa to us was friendly and able to show us some other pools. He was able to help us visualize what we had in mind."
Rob N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that the whole project went quickly and smoothly."
Natalie B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained it all beforehand and they followed through. They were great."
Pat C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The initial salesman was very good. He did the installation very quickly."
Bruce C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They appeared to be very professional. They got the job done the way they said it would be done. They went through all the details before we closed the contract."
Patty G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dennis was very direct. They did a good job."
Caroline M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable and easy to work with."
Cindy M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No stress, they came out on time. They were very responsive to our needs."
Duane M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice."
William B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their attentiveness on scheduling and having real prompt, good service"
Bret B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, they worked with us well through any problems. They were good about ensuring customer satisfaction."
Bill C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman, Dennis, was very informative and I liked his approach in selling the pool. There were certain things I wanted, and he gave me information about whether or not they were good for my kind of pool. He wasn't pushy as far as selling me things I didn't need."
Penny D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable and knowledgeable. I like that they kept us informed."
Eric F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman, Bob Torgensen. I recommend him to family and friends. The company was good, and working with Bob made it easier."
Norman K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their attention to detail, and they did a good job."
Niraj Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The flexibility"
Greg T. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy we worked with was very up to date with his information."
Basil J. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really like their website. It is extremely informative and it helped us understand the pool process. I enjoyed reading it."
David C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive to us during construction. The workmanship was good."
Karen J. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think the final product is a nice quality product."
Mark B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their attention to detail."
Mike F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the quality of the work."
Rhonda C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the communication and the experience that they offered during the selection process."
Janet R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good response time"
Stewart R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill was very good. He was very precise with details. In fact, I'm getting a quote from them for another project on a second pool."
Chris S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The end result was satisfactory."
Jeff P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly."
Jit P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on top of everything, and they were responsive."
Mike S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service. The staff, the owner, and secretarial staff were professional and kind. Also the workers were responsive and on time."
Margaret R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everybody was wonderful."
Tim F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their willingness to getting the job right."
Jim N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to complete the pool in the time they said they would."
Shunichi N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were organized. They took care of minor things after they were finished."
Jeff J. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good work and they were quick. They explained all the different options, and I liked the quality of the final product."
Robert H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the finished work on the pool very much."
Matt R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were flexible with the installation schedule."
Jim P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in and did the job in a reasonably quick time frame, and the people were very approachable."
Julio N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was done in a timely fashion."
Craig K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they actually kept with the schedule even when the concrete guys got delayed. "
Laura D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local and easy to work with."
Mel A. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service and how they finished the job in a timely fashion. The salesman was very knowledgeable and very helpful in selecting the equipment."
Dennis O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive. They came out to fix anything that needed to be fixed. "
Peter C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They communicated with me very well, and they were responsive to the changes I wanted to make."
Damo C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good quality work."
Tom B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They met their commitment and delivered a good product."
Darren H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the equipment is good."
Scott P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time and finished the job in timely manner."
T. V. L. V. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would use them again, but my partner is not totally convinced."
"The price was good and the final product was nice. The interfacing with their personnel was pleasant. "Barry E. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I think they know their business. They were very helpful in getting the job done. "
"I think they followed up well. "Josef C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very thorough and they stuck to the plan. The project manager was a bit gruff. She could have had more customer service skills."
"They went at our pace. When we wanted things done quickly, they accommodated us, but when we were making decisions, they gave us space and allowed us to be relaxed. They did an awesome job and the pool is beautiful."Mike G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very professional and they do good quality work. They seem to stay on top of the details and want to make sure the customer is happy. They are very diligent about changes in the contract. "
"The price is very good. The quality is good and they use good people who stand behind their work. "Dean S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I worked with Bill, the owner. He was very courteous, upfront with everything, and he seemed to take care of all of my problems. "
Francis S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they handled themselves professionally. They scheduled things in a timely manner and they kept us well informed about what was going to happen next. They communicated well with us."
Jeff B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive. When you have a problem, they fix it right away."
M. P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were selected based on price."
Darren L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's hard to say. I was pretty happy with the quality of the work and the people."
Deon B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They basically did the job that we asked them to do."
Leslie P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done on time. They stuck to the schedule."
Robin G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped with everything from start to finish. They explained everything they were doing and they had good ideas."
Ed G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The employees were very nice. Sarah, the contact person, was very nice too. We had to talk all the time, because we had different contractors and inspectors that had to come out. She worked with them and coordinated everything around my work, so I would not have to take time off. I would tell her what days I was working, and she would schedule around them. It made it all easier."
Mark S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very clear as to what it would cost. They stuck to their numbers. The people we dealt with were good and honest."
Matt C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The pool, and the pricing was reasonable."
Mike S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"In general, I liked their work better than work that was done by other pool companies. The second time, they did it very quickly. They did the whole job in six weeks, which was half the time of the first job."
Tammy H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on the ball. They kept things going and they didn't put anything off."
Lendy D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their pricing structure."
Reza N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work."
Kim O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the customer service."
Rich D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Dan C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their staff"
Aaron Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, seemed knowledgeable, and they were timely."
Joe M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time and did a good job."
Ann S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their office staff has wonderful people skills."
Angie H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be pretty effective in meeting their schedule."
Chris B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The designer was really easy to work with."
David S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We liked that they made everything work and they kept to the schedule."
Doug M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There were no problems."
John A. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are easy to get hold of. The customer service is really good."
Jill E. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the communication was very good."
Carolyn M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do, and they were responsive."
Scott J. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good about acknowledging and fixing their mistakes."
Susan M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough."
Juan G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was nice and they were responsive."
Cort B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty quick."
Sean C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their customer service, and they were very easy to talk to. I also liked that they didn't pressure me. "
Kimberly L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the finished product."
Jeff C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient."
Brad H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, and they did a good job. I liked their customer service. "
Todd C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on schedule."
Lalo V. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick with everything. They were there to answer my question."
Alvero C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman was very thorough."
Gary M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were always on time."
Thomas F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism."
Eric P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked with me to resolve problems during construction."
Kate F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that they were reasonable with their prices. They also came through with what they said they were going to do. They were very knowledgeable about the pool equipment which made the pool very easy to maintain."
Mike H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The office staff was very helpful and pleasant."
Mike B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Bob, the salesman, was great. He was responsive, and he followed up well. The pool was designed well. "
Tom O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the finished product."
Pattie S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the time frame of the project. They were really good at sticking to it."
Dave C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The problem is, I'm a general contractor, and it's all relative."
"The sales guy was knowledgeable and organized. He was a nice guy."Kathleen L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Maybe the experience we had with the pool is normal. We have recommended them to a friend, but we did give them a list of concerns. I think if the company has been purchased by someone else, they should let it be known, especially if they are working with you."
"I was happy at the end because Tony took care of things."Kent Y. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Do your homework. Don't rely just on the pool company to tell you what works best."
"The people are great. The pool came out fine and when there were problems, they were good about correcting it."Tom D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Some of the workers were very friendly, very nice people."
Stephen P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That everything was done pretty much as they said it would be"
Daron Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people and the owner, they were responsive."
Laurie D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't have anything to top my list for them."
Julie K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done promptly. They responded when I needed them."
Kelly F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept to the schedule."
Marc H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their competitive price."
Tim B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prices were competitive."
Arthur K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were familiar with the area and the terrain."
Jerry C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their quality of work. I also liked the supervision of the subcontractors and the completion time."
Dan M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped us in making good decisions on the type of pool and pool equipment to install."
Mike S. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just did a good job."
Roger B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked in a timely manner."
Bill A. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"As pool companies go, they are okay."
"They do respond. The people I worked with were nice and in the end, we got what we ordered. "Brian D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"The pool building business is a little shady to begin with. Royal fit right in with the mold. They probably do it a little bit better than some of the others, but you need to have a contractor managing the whole project."
"I thought Mitch cared and did a good job. He took the time to try and get it right. Some of the subs did a good job. Once I got in touch with Adams, things got resolved pretty quickly. "Earl W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Get it in writing."
"They do their own repair work on pools. Bill is great. Even if they sub it out, they back the work so that they themselves come out. "John Z. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"I think the pool business is like the construction business. It's hard to distinguish who is good and who is not."
"I liked the fact that they called me back right away. The problems finally got resolved."Alan H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I thought they had a fair price. They finished the job with just a few delays, which isn't common amongst pool contractors."
Rainer B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
Mike N. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Initially, the subcontractors who laid the tile and dug the hole were good. Also the salesperson was great."
Joe C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the price."
Ajay C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept to the schedule. "
Dave M. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Overall, they did a good job for a good price."
Stacey B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the design of the pool. Overall, it was very good."
Ken O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their attention to details."
Ken K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The initial engagement was good. The construction of the pool was fine."
Cyrus Z. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't really know. "
Ernest A. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service is good. Working with the office staff is good."
Chris H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality and the fact that they advertised a warranty."
Jeff C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman was very good."
Gary T. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive."
Jim W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I got a pool built."
William B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"We're happy with the quality of the pool."
Frank F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"No comment."
Jim K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked that they came back to fix a problem."
Scott J. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Bob Torgensen was excellent. He didn't give up when everything was going wrong. He stuck it through and did his best to make everything right."
Josh G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Absolutely nothing"
