Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
July 2006
We declare that Royal Pools of Santa Clara, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #929
(408) 372-6977
(650) 648-3909
2258 Camden Avenue
San Jose, CA 95124
Tony Adams, President

Royal Pools of Santa Clara, Inc. builds custom, in-ground swimming pools and spas throughout the Greater Bay Area. Family-owned and operated since 1969, the company specializes in crafting pools from gunite, a mixture of cement and sand that has become a popular method of custom pool construction in much of the United States.

President Tony Adams has worked in both the remodeling and new construction fields of the pool industry and brings an energetic personality to the company. Mr. Adams considers himself a hands-on contractor who enjoys visiting the jobsite and ensuring every customer’s needs are met. The experienced and knowledgeable staff at Royal Pools have remodeled and installed thousands of pools and spas over the years.

Company Philosophy

“We’re constantly striving to improve our construction techniques, water treatment methods and customer service approach. From a customer’s first phone call to their first pool party, our goal is to ensure every part of the process meets and exceeds their expectations.”

Serving the Greater Bay Area

New Gunite Built-In Pool and Spa Construction

Hayward

Comparative Summary

Few swimming pool contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than four decades of industry experience, but that’s exactly the case for Royal Pools of Santa Clara, Inc. Owner Tony Adams says the company’s longevity gives its customers peace of mind because they know it...

Frequently Asked Questions

Q: How long will it take to build my pool?
A: "That depends on several variables, including the size of the pool, the landscape and the time of year. Most of our jobs take six to 10 weeks to complete. The permitting process can add up to 90 days, depending on where you live. "
Q: Do you negotiate on price?
A: "No, but we’ll give you the best possible price right out of the gate. "
Q: Do you make saltwater pools?
A: "Not anymore. In the 1980s, saltwater was touted as an effective sanitization method that could eliminate chlorine, but it’s not as effective as the methods we use today. "

Map

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Industry Info

When looking for a swimming pool contractor, find one with experience in landscape design.
While swimming pool contractors can’t act as landscapers to install sprinklers or plants, they can integrate your surrounding hardscape, lawn and garden area into their pool designs. “A good pool contractor will be able to provide an...
Findings based on statistically reliable research from 309 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
92%
n = 309

Diamond Certified Qualification

Based on 309 customer surveys, we declare
Royal Pools of Santa Clara, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 929
Continuously qualified since July 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alex W. Verified Customer Name
"I liked the craftsmanship."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Royal Pools of Santa Clara, Inc.
2258 Camden Avenue
San Jose, CA 95124
(408) 372-6977
(650) 648-3909
(831) 708-8967
DCID4083718000
DCID4088688953

Mon – Fri: 8am – 5pm
Sat – Sun: 10am – 4pm
Other Hours: By Appointment

Serving the Greater Bay Area

Tony Adams, President
53
18
278052
Liability Insurance, Workers' Compensation
Association of Pool & Spa Professionals (APSP), Better Business Bureau, California Pool & Spa Association (CPSA)
1969
New Gunite Built-In Pool and Spa Construction
Hayward
100
Commercial, Residential
Lifetime Warranty on Structures

Photo & Video Gallery

Survey Responses For

Royal Pools of Santa Clara, Inc.

Royal Pools of Santa Clara, Inc.: Average 8.6 out of 10 based on 309 unique customer surveys of customer satisfaction.
Alex W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Friendly, supportive, high quality work"

"I liked the craftsmanship."

Bill K. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a really good experience. Our pool is exactly what we wanted and exactly what they promised."

"They were timely and communicated with us very well. When they said it would happen on Tuesday, it happened on Tuesday. They gave us a very detailed plan of how everything would go, down to the day, and they stuck to that plan. We have been very pleased with their professionalism and our pool."

Cheryl W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt and professional. I thought they were just terrific to work with and I love my hot tub."

"The best thing is my infinity hot tub. The guys did a terrific job and it looks gorgeous. I love it."

Diane H. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If someone is looking for a pool, I highly recommend them."

"I liked that they listened to what I had in mind. They were great to work with. They did exactly what they said they would do and they didn't try to pull any hidden costs on me. They were very straightforward and I appreciated that. I chose them because the other bids ended up being a bit sneaky about charges, but I didn't see that with Royal Pools."

Edward O. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. I would recommend them."

"They seemed to be well organized."

Kevin G. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their follow-up is incredible and the workmanship is superior. They are just a really good group of people to work with."

"I liked working with Brian. It was a fantastic experience."

Lisa A. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I just got out of my pool and I can say that it is very good quality. You get what you pay for. They did a really nice job."

"They were really upfront when they came out. They spent some time and talked with us about the impact that a pool would have on our backyard. We told them what we wanted from our pool and they delivered on what we asked of them."

Tim E. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and always showed up on time."

"I liked the sales team, they weren't pushy at all, and they really sold us on using them."

Yuriy B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was an unexpected pleasure to work with everybody. They professionally addressed every issue that arose in a timely manner."

"They met my expectations. Actually, they exceeded them."

Brian P. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, offer good quality, and they show integrity. They do good work."

"They were on time, and they did nice work."

David B. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They meet their commitment. It was done on time."

"The quality of the work"

David F. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very confident. I feel they are on the cutting edge for non-chemical based pools. If you go to most pool guys they say to dump in chlorine. I feel these guys are much more environmentally friendly. I was really happy. They were the most knowledgeable on new technologies, which was important, and they were competent. They are a very well-managed company. I was shocked that they never broke an appointment, and they came back a year later to fix a few little things. Their follow-up service and support was awesome."

"I'm the president and CEO of a large company, and I thought their customer service was excellent. They met my needs and have a strong customer service focus. The subcontractor who did the solar heating was terrible, but once they were aware of it, they took care of it professionally and promptly."

Joe W. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I did a lot of research. I selected them with a lot of foreknowledge. They did exactly what they said they were going to do. They were on budget and on time. This was a complicated job with waterfalls, a raised hot tub, and lights. They absolutely did a great job that was beyond my expectations."

"They completed a complex job extremely well."

Louis D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and on schedule."

"Their coordination and customer service, they did a pretty good job."

Pete L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were exceptionally professional and great. They did the job in half the time they were supposed to. They were super friendly and did a tremendous job."

"Their professionalism, they were flawless."

Cindy C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt. They worked very fast and they were efficient. They finished the work when they promised. They came when they said they would come. After the pool was installed, I had some questions and they still came back. Usually, with a contractor, once you pay them off, you don't see them again. I really liked that. "

"They were really honest. They ordered one piece of equipment and when it came in, it was priced less than previously. They credited me the amount of the difference back. I thought that was very honest. There were no hassles. I had a lot of work done by contractors on my house and they are one of the ones I really like."

Dawn D. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and honest. "

"I built a pool with another company, but this time I didn't have to supervise and manage everything. They are really professional. They came in and did everything. They didn't make any mistakes and nothing went wrong."

Deneille C. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like that they've been around a long time. When I called, they were very responsive from the start. They sent someone over right away. They didn't charge me anything upfront. They told me they wanted to go down to the city and see that they could do what I wanted them to before I paid them anything. Also, for me, they were close to home and they were always there to help me out. "

"They gave me a schedule and advanced notice of when they were scheduled to do something. They always showed up when they said they would. They kept me in the loop. I felt good and comfortable with my decision from the start."

Doug R. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were excellent."

"They did what they said they were going to do when they said they were going to do it."

Jeanne L. Verified Royal Pools of Santa Clara, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great product."

"I think they really tried to give us what we were looking for. "