DIAMOND CERTIFIED COMPANY REPORT
Royal Pools of Santa Clara, Inc.
Royal Pools of Santa Clara, Inc.
Royal Pools has been family owned and operated since 1969, specializing in custom, in-ground gunite swimming pools and spas. Bill Shepherd operates the company his father started, and has been with the company since 1974.
Bill is a hands-on type of contractor who enjoys visiting every job site and making sure the customers' needs and wants are met. Utilizing an experienced and knowledgeable staff, Bill has watched his efforts produce thousands of beautiful pools and spas.
Owner Philosophy
“Royal Pools is always on the hunt to better ourselves in construction techniques, water treatment, and customer service. From your first phone call to Royal Pools, to your first pool party, our goal is to make sure your pool is everything you have always wanted and more. Please check out our web site at www.royalpools.com. We think you will find it very informative.”
AREA SERVED | SERVICES | BRANDS
New Gunite Built-In Pool And Spa
Construction
Construction
Serving The Greater Bay Area
Findings based on statistically reliable research from 209 surveys
Customer Satisfaction
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 209
Diamond Certified Qualification
Based on 209 customer surveys, we declare
Royal Pools of Santa Clara, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 929
Continuously qualified since July 2006.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
"They were very responsive. If I called or emailed them, they responded and took care of the problem right away."
"Good design and good service, it was prompt and timely."
Research conducted by American Ratings Corporation. Ratings Methodology
Company Capabilities Table
Royal Pools of Santa Clara, Inc.
2258 Camden Avenue
San Jose, CA 95124
San Jose, CA 95124
(408) 371-8000
(408) 371-8000 fax
Mon - Fri: 8am-5pm
Sat - Sun: 10am-4pm
Other Hours: By Appointment
Sat - Sun: 10am-4pm
Other Hours: By Appointment
Serving The Greater Bay Area
18
278052
Liability Insurance, Worker's Compensation
Bill Shepherd, Owner
