Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
July 2007
We declare that Royal Coach Tours HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1120
(408) 279-4801

Royal Coach Tours in San Jose began as a small family business in 1960. Sandra Allen and Dan Smith are the secondgeneration owners of the company that was founded by their parents. Today the company employs over 70 people and maintains 35 coaches capable of accommodating groups up to 4000. They log over one million miles per year providing deluxe transportation and unforgettable outings throughout the United States and Canada.

Royal Coach Tours accommodates both large and small groups for excursions that last from several hours to several weeks. Their trained staff can assist you in planning any kind of adventure - from a school trip to a gambling and sightseeing spree to Reno, Las Vegas or Tahoe. They also provide convention shuttle service, group airport transfers and sports team transportation.

You'll travel in climate-controlled comfort while you enjoy movies, music, reclining seats and airride suspension. Drivers undergo extensive training and certification and are professional, courteous and safety-conscious. Specialty and wheelchair accessible vehicles are available. Give Royal Coach Tours a call and see why they're referred to as “the best of the best” by people who know the industry.

Company Philosophy

“Our mission is to provide our clients with the safest, most comfortable and rewarding transportation experience possible. We take excellent care of our employees and know that they, in turn, will take excellent care of our customers. Everybody wins.”

Serving the Bay Area and Beyond

Motor Coach Transportation Services
Corporate Functions
Group Airport Transfers
Local & Extended Tours
School Excursions
Sports Team Transportation

Findings based on statistically reliable research from 148 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 148

Diamond Certified Qualification

Based on 148 customer surveys, we declare
Royal Coach Tours
has passed all rating steps and has earned
The Diamond Certified Award
No. 1120
Continuously qualified since July 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"The cordial yet professional nature of the driver, he was extremely punctual and the vehicle was very clean. Everything worked."

–E. P.

"They are always on time. The drivers are very courteous and they are always very good. I have no complaints at all. I like everything about Royal Coach. They're very good."

–Fred A.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Royal Coach Tours
(408) 279-4801

Office:
Mon - Fri: 8am - 5pm
Bus Services Available 24/7

Serving the Bay Area and Beyond
75
PSG0000108
Liability Insurance, Worker's Compensation
Sandra S. Allen, President
Dan Smith, Vice President
Earl Reed, General Manager