DIAMOND CERTIFIED COMPANY REPORT
Rossiter Relocation Services, Inc.
(925) 480-7966
6475 Las Positas Road
Livermore, CA 94551
Livermore, CA 94551
Rossiter Relocation Services’ Livermore facility
Rossiter Relocation Services, Inc. provides local, long distance and international moving services (including packing and crating) for Northern California clients. In addition to handling all aspects of residential and commercial relocations, the company can carefully transport tradeshow, electronic and special commodity materials. It also offers containerized storage services at two warehouse facilities in Livermore and Menlo Park.
As an authorized agent of United Van Lines, Rossiter Relocation Services has access to nearly 500 moving agents and 7,000 trucks across the United States. The company has approximately 100 employees, which, according to President Gary Rossiter, means it’s small enough to provide personalized service and large enough to handle relocation jobs of all sizes.
In order to offer the most seamless moving experiences possible, Rossiter Relocation Services’ coordinators use a proactive Move Management system that monitors relocations from start to finish and provides a single point of contact to answer customers’ questions.
Company Philosophy
“We’re a service-oriented company, and as such, we rely on our customers’ experiences for our success. They’ve given us our most important reward—their trust and repeat business, move after move. Ultimately, we want to be the only company they think of when they’re looking for quality moving services.”
Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.
Crating
Packing
International Moving
Local & Long Distance Moving
Office Moves
Relocation Services
Storage
Trade Shows
Map
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Findings based on statistically reliable research from 247 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
92%
n = 247
Diamond Certified Qualification
Based on 247 customer surveys, we declare
Rossiter Relocation Services, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 425
Continuously qualified since May 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Bob B. Verified Customer Name
"The personal service, they came to see what had to be moved, not just to move. Also, I thought the price was good."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Rossiter Relocation Services, Inc.
6475 Las Positas Road
Livermore, CA 94551
Livermore, CA 94551
(925) 480-7966
(925) 371-0786 fax
(925) 371-0786 fax
DCID9253710933
Mon - Fri: 8am - 5pm Sat: 8am - Noon
Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.
MTR-189124
Liability Insurance, Worker's Compensation
Gary Rossiter, President
Photo & Video Gallery
Rossiter Relocation Services, Inc.
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Survey Responses For
Rossiter Relocation Services, Inc.
Rossiter Relocation Services, Inc.: based on 226 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Bob B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service, they came to see what had to be moved, not just to move. Also, I thought the price was good."
Patricia K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, courteous and very careful about handling the merchandise."
Susan P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are dependable, easy to work with, very customer-service oriented and careful about moving things. They just did a good job."
Margaret C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and very courteous. We didn't encounter any problems with the move. We really had a lot of confidence in them."
Richard S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, they have done a pretty good job for us. We have used them twice."
Ms. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I thought they did an excellent job. They came with a truck and said I could use it if I wanted to. The workers were great. They were fast and nothing was broken or scuffed."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thorough process when going around the house and assessing space versus time, they gave us good advice on how to label and get ready in order to be efficient. They helped us to be successful. The crew was really good, especially the two guys."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We liked the guys who came and packed for us. They were very quick, responsive and energetic. The guy who came and gave us the estimate was professional and the estimate was accurate. The woman in the office was responsive and called to address any questions we had. She was very proactive."
Mr. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman was super friendly. He drove out of his way to meet with me and do an estimate. The workers also drove a long distance to pick me up and get me to my new location. They were very kind and quick. They came out for less than the estimated price."
Mrs. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the people they send to assess what is going to be needed. Their estimates are correct and honest. I like the people who do the moving, as they all have been excellent. They have never damaged anything."
Mrs. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, I can trust them, which is big for me."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, their response to my phone calls, their care in handling the furniture, and they set it up well. They were terrific. They went way beyond my expectations."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"On time, reliable, and dependable."
Mrs. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are fairly priced and that they take good care of the furniture they are moving. They can fit a lot into a short time frame."
Mrs. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just did a good job. They were very professional and very helpful."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt and courteous. They pay attention to what we need done and to the billing. They are wonderful."
Ms. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the salesperson, at the beginning, was very good. The moving crew was great also."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were professional. They did the job quickly. They did not scuff anything up."
Ms. T. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They followed through with everything. The communication was good. When we had a problem, they helped us solve it. All around, it was a really good experience. Ken Hadden was fabulous. I would recommend him to anybody."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to work with."
Ms. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very nice job. Their quote was right on. That is rare for moving companies."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they were wonderful from beginning to the end. They were referred to me by my Realtor. The manager and movers were excellent. They did a great job."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was easy to arrange and they showed up on time."
Mr. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and fast."
Ms. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous, on-time, and did the job in a timely manner. They were respectful of our furniture."
Mrs. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional and incredibly helpful."
Mrs. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional. They did what they said they would. They were on time and reasonable."
Ms. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were competent and the price was right."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good customer service, nice workers, and they're careful."
Ms. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done with zero problems and they were easy to work with."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional, friendly, and they do a good job."
Ms. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how hard they worked."
Mr. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were helpful and accommodating."
Ms. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice, they worked hard, and nothing was damaged."
Mrs. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They finished on time even though there was a problem."
Mrs. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice, and they did a good job."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, conscientious and they did an overall great job."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The ease of dealing with them."
Ms. V. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything they said they would do."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient and helpful."
Jennifer P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was intact which was very important to me. I have a lot of sentimental things, and the fact that nothing was damaged was remarkable."
J. A. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accommodating."
Ms. U. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accommodating, thorough, and very nice. They brought everything, checked it all out, and placed it exactly as I wanted."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were careful, and they took very good care of our things. They were nice and patient at all times. I asked them to move things from one place to another, and they did it. I just can't say enough good things about Jairo and the other mover that was with him. They were very careful, they wrapped things up very nicely, and just did a fabulous job. We were pleasantly surprised by the experience."
Mr. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were nice, and they did a good job packing. The move went quickly."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up when they said they would. Everything was beautifully wrapped, and they took really great care of our things. They did a professional job. I liked the fact that they dropped of the boxes and their uniforms. I would recommend them to anyone. I was very satisfied."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very careful with my furniture, responsive, on time, and the customer service was excellent."
Ms. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I Liked Caesar and his crew."
Marguerite F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The man who packed my china was efficient and friendly."
Curtis L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Rick was fantastic as far as logistics and making everything easy for me. They were the best I ever had, they were careful around the house and with our belongings, and the crew leader was terrific."
Judy M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsible and careful with my things."
Selma A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ralph was particularly attentive to my needs and the whole experience was really a very good one."
Mimi P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer business was great from the beginning to the end and they were able to answer my questions quickly. The movers were accommodating and that made me feel confident about the job."
Mr. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly."
Mr. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were awesome."
Mr. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient."
Mr. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guys would did the move were all great; they a great job."
Mr. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their personality. They're very nice."
Mr. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really nice and they did what they said they were going to do."
Mr. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was nice in the way they took inventory of everything."
Mrs. E. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were very professional and very careful with the furniture."
Mr. E. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the whole move. They did everything right."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were organized and the movers were great."
Mrs. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was wonderful."
Mr. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating under difficult circumstances and did not damage any of our furniture."
Ms. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and careful in packing things."
Mrs. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were very professional and handled everything very well."
Mr. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everybody we dealt with in the company were very nice and they had very competitive prices."
Ms. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the service and people very much. I thought they were great."
Mrs. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out and did a thorough estimate and packed everything up very well."
Mr. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"All the forms were done properly and everything went smooth."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, courteous and showed up on time."
Mrs. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did very well and everything got here in one piece."
Mr. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on schedule and prompt."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very competent and took very good care of my furniture."
Mrs. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The men knew what they were doing, they were very clean and the estimate was right on the nose."
Mrs. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked Joe, the driver, and the whole crew. They really did a great job."
Mrs. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They packed everything very well and didn't break anything."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person in charge, John Redman, was very professional."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service and very professional."
Ms. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very customer service oriented and responsive. Ralph Kramer was really great."
Mrs. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The workers were very careful with the furniture."
Mr. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast, efficient, polite and reliable."
Mrs. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, courteous and did their work well."
Mr. T. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very easy to work with, very efficient and service oriented."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and moved quickly."
Mrs. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their personal service and they are very professional."
Mrs. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and careful with our belongings."
Ms. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient, pleasant and got the job done."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were gentle and cooperative. They seemed to knew the business well and familiar with the locality."
Ms. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The estimator was good and the movers were efficient."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and did everything they said they were going to do."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the manager and the delivery team. I also like that they were timely."
Mrs. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought their workers were very polite and cooperative."
Mr. E. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The contact we had with the gentleman in Palo Alto was very responsive."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've used their services for many years and we like what they do."
Mrs. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The timing was very good and they were very quick."
Ms. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when they said they would and they were careful with our stuff. We were running late when they arrived. Instead of sticking it to us, they wrapped everything carefully and used the time well. We didn't lose any time at all. Mr. Kramer, who came out and figured out everything, was great."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the service was great. They did a nice job packing quickly and carefully."
Mrs. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous, on time and reasonable."
Ms. O. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to accommodate me at the last minute."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to do what I needed and keep my belongings longer than expected before they delivered them."
Mr. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales guy was pretty upfront about the moving details. The guys were pretty efficient."
Mrs. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They arrived on time. They were pretty accommodating and careful with my stuff. They were pretty good. The guys were friendly and nice."
Mrs. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were relatively efficient. There was very little damage to the materials moved."
Ms. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They handled a couple of different moves. The price was always what they quoted."
Ms. T. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when they were supposed to. The people were very nice."
Ms. I. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything they said they would do."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were well organized. It was easy to get an estimate. Things happened the way they said they would."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quality of service and they were honest. They did what they said they would do. I've never had anything damaged and they have moved me 3 times. Overall, I think they're just excellent."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on time."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, they did the job quickly, and everything was just fine."
Mr. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was on top of everything and the crew was very accommodating."
Mrs. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was sharp, professional, accommodating, quick, and accurate with the quote."
Mrs. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the packing was superb. Ken Hatton was fantastic, right on the money, and he really knows how to do his job. The workers were neat, fast, and efficient. They were just great."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very organized and fast. I liked everybody in the company including the office people, the salesmen, the supervisor, and the workmen."
Ms. N. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guys were friendly."
Ms. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very conscientious."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have never used a moving company before, but I thought they were very good."
Ms. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was a good group who came out, and everything went well from start to finish. I was very happy to have their experience and expertise."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are cheerful and work very hard."
Mr. N. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very good."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, reliable, and pleasant to deal with."
Ms. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think the men who moved us. They were very careful with our things."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everybody was friendly and hard working."
Jan R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in, took over right away, and moved things quickly and well."
Carrie D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to know what to do in terms of handling furniture."
Mr. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service in general was good from beginning to end."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The security of their establishment is excellent. They seem to be very friendly and have the small company feeling. They also seemed very professional from the accounts people to the movers."
Mrs. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They certainly had the room to store everything and the staff seemed to be very professional."
Mr. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The communication between the company and the customer was good."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The truck broke down and they brought out another truck and crew to finish the move."
Mrs. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to work with us when there was a gap in time before the escrow closed on the house."
Mr. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal attention I received from the company was very good."
Ms. T. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job overall."
Mrs. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Hard work and diligence."
Mr. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them in the past and they are reliable and punctual."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful."
Mrs. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were willing to work with us."
Mrs. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that everything went very smoothly. The packers were terrific and the driver was nice."
Mrs. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to handle the items very carefully."
Ms. N. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and careful."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The overall situation was very good and smooth."
Mrs. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Mr. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the customer service. They were very efficient and easy to work with."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job of moving."
Mrs. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time and they were very nice."
Mr. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient and friendly."
Ms. Z. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They stayed in touch. When I had a question, there was always a way to contact them."
Mrs. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just did a good job overall."
Mr. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guys who moved us went above and beyond to do the right job."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful and were very gentle with our furniture."
Mrs. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The estimator was easy to deal with and very helpful."
Mr. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were careful with the furniture, listened well and put the items exactly where I wanted them to place it."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personnel were courteous and did a clean job with no damages."
Henry M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was customer oriented and very helpful. Ken Haddon was the reason we used them. He put all the pieces together and was very helpful. He was really trying to be as helpful as possible. He was flexible too. They did an extremely good job and nothing was broken when it arrived."
Kathryn P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good. They were very careful with the furniture."
Leon H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very responsive office staff and management."
Patricia V. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The salesman pointed out ways of saving money."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional. They provided us with additional materials and everyone was very friendly and accommodating."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their good attitude."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very flexible and they brought everything on time. The guy who initially came out did a great job. It all worked out very well."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got things done in a timely manner. They were very efficient and nice. Overall, they did a good job packing our stuff and getting it out."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time. They didn't damage anything."
Ms. J. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very fast. They did a good job. They didn't break any of my furniture."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There were no hiccups."
Ms. J. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed well-organized."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were speedy."
Ms. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Ralph Kraemer, the support from office staff; and the movers were reliable and pleasant."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were agreeable."
Mr. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was fine. They knew what they were doing, and they were organized."
Ms. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did an overall good job."
Ms. A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice."
Mr. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had a quick turnaround time, and they got me on the schedule quickly."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I got my stuff moved on time."
Ms. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were cooperative."
Ken K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to work with, we had no problems, and they were efficient."
Mrs. N. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they were on time."
Mr. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very quick and efficient."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were very good and got here in record time."
Mrs. B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, on time and efficient."
Mrs. T. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsible and quick."
Mrs. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were top-notch and everything was fine."
Mrs. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The crew that backed up the movers was very good and competent."
Mrs. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their flexibility. They accommodated my change of schedule."
Mrs. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very fast."
Mrs. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They packed everything very good."
Mrs. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Mrs. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Timely and helpful."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Promptness and quickness."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Things were done well and they were prompt."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales guy was very nice."
Ms. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The move was very good."
Mrs. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personnel was very good and efficient."
Mrs. T. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They showed up on time and they packed the things they needed to. Everything was delivered to the other location in a timely fashion."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous and professional. They did a good job."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time and worked quickly."
Ms. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were punctual."
Mr. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accommodating, and they did a good job moving the furniture."
Ms. H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They seemed to be very good at planning the move."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were very courteous and helpful."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were at least on time."
Ms. D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The driver was good and kept in contact with us during the entire move."
Ms. N. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales people and the customer service people were very specific, well organized and the move was well planned out."
Ms. N. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were prompt. They worked quickly. The delivery was speedy."
Mr. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"John Redmond was very accommodating. I also like that they are a local company."
Ms. M. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job quickly."
Ms. G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The movers were nice and they were easy to deal with."
Ms. P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"No comments."
Ms. V. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The guys were personable."
Ms. R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked that they packed up all of our stuff and that they didn't break anything."
Ms. F. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The movers were very professional."
Mr. K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Ms. L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The managers are very good."
Ms. O. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the guy who did the estimate. He was totally professional, and he did a great job."
Amy A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the moving people who showed up, and I enjoyed dealing with them."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"When they packed things for us they worked really hard. But when we did the unpacking some things were broken and when I complained about this, one of the people who worked there played all sorts of games with me. Things went bad until I threatened to sue."
Michael R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The crew used to be professional, and they took great care of my stuff."
Mr. W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"There were several damages after they moved us. I've contacted them and they offered to take various steps, but they have not done anything about it yet."
Mrs. C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The salesperson was personable on both moves about three months apart. The first move went great."
Ms. S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I've used them before and they were good. However, the last time I used them there were several problems which I am currently in the process of resolving."
