Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
May 2004
We declare that Rossiter Relocation Services, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #425
(925) 480-7966
6475 Las Positas Road
Livermore, CA 94551
Rossiter Relocation Services’ Livermore facility

Rossiter Relocation Services, Inc. provides local, long distance and international moving services (including packing and crating) for Northern California clients. In addition to handling all aspects of residential and commercial relocations, the company can carefully transport tradeshow, electronic and special commodity  materials. It also offers containerized storage services at two warehouse facilities in Livermore and Fremont.

As an authorized agent of United Van Lines, Rossiter Relocation Services has access to nearly 500 moving agents and 7,000 trucks across the United States. The company has approximately 75 employees, which, according to President Gary Rossiter, means it’s small enough to provide personalized service and large enough to handle relocation jobs of all sizes.

In order to offer the most seamless moving experiences possible, Rossiter Relocation Services’ coordinators use a proactive Move Management system that monitors relocations from start to finish and provides a single point of contact to answer customers’ questions.

Company Philosophy

“We’re a service-oriented company, and as such, we rely on our customers’ experiences for our success. They’ve given us our most important reward—their trust and repeat business, move after move. Ultimately, we want to be the only company they think of when they’re looking for quality moving services.”

Serving Northern California

Crating
Packing
International Moving
Local & Long Distance Moving
Office Moves
Relocation Services
Storage
Trade Shows

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Rossiter Relocation Services, Inc., the best way to maintain high levels of customer satisfaction is to be honest with its clients during every step of the moving process. “We’re always upfront with...

Frequently Asked Questions

Q: Will you give me a free estimate?
A: "Of course. We’ll come to your home or business and take an inventory of all the items to be moved. Some moving companies minimize the costs of moving projects over the phone and then surprise their customers with large bills, but we on...
Q: Will you meet my delivery date?
A: "Yes. Some people worry that their movers won’t make their delivery dates, but since we’re a United Van Lines agent, we have the assets to meet all the delivery commitments we make. Even if something unexpected happens like a mech...
Q: What’s your claims process?
A: "We have a CPCC Certified claims adjuster who handles claims as soon as they come in, so we’re able to take care of most claims in-house. We only refer claims to our insurance underwriter when they can’t be resolved expeditiously...

Map

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Industry Info

Containerization is bringing unexpected perks to the moving industry, including efficiency and timeliness.
The transportation industry is experiencing a shortage of drivers, which has impacted the way many moving companies work. To get around the lack of drivers, many companies consolidate loads and move several clients at one time, especially those who...
Findings based on statistically reliable research from 322 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 322

Diamond Certified Qualification

Based on 322 customer surveys, we declare
Rossiter Relocation Services, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 425
Continuously qualified since May 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bonnie D. Verified Customer Name
"They always do what I want them to do. They are very compliant with everything, which I appreciate."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Rossiter Relocation Services, Inc.
6475 Las Positas Road
Livermore, CA 94551
(925) 480-7966
(925) 371-0786 fax
DCID9253710933

Mon – Fri: 8am – 5pm
Sat: 8am – Noon

Serving Northern California

Gary Rossiter, President
58
75
MTR-189124
Liability Insurance, Workers' Compensation
Better Business Bureau, California Moving & Storage Association (CMSA)
1958
Crating, Packing, International Moving, Local & Long Distance Moving, Office Moves, Relocation Services, Storage, Trade Shows
2,000
Contra Costa Movers

Photo & Video Gallery

Survey Responses For

Rossiter Relocation Services, Inc.

Rossiter Relocation Services, Inc.: Average 8.9 out of 10 based on 322 unique customer surveys of customer satisfaction.
Bonnie D. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick, efficient, safe, and nice. They work hard. They are honest."

"They always do what I want them to do. They are very compliant with everything, which I appreciate."

Carolyn P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They definitely take care of your property when they are wrapping things, moving, and bringing it back without damaging your walls or anything."

"Everything, they are easy to communicate with, and they wrap your furniture really well. They do a quality job all around."

Chris W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, and they hold to their word."

"They do what they say they are going to do."

Eddie C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good, very friendly, and very helpful."

"They were friendly and helpful."

Jim H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They showed up and did exactly what I asked them to do."

"They did exactly what I asked them to do, even a few extra things."

Jon R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very nice, personal touch."

"Reliability"

Linda H. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good, and they showed up on time. There was no damage, and they were professional. They did the job, and they did it in less time than was quoted."

"I thought the movers were very nice. I liked the worker bees. They were very personable."

Mia R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were careful, and they were respectful, from beginning to end."

"They were early, quick, polite, and ahead of schedule. They did the move on time. They were great. I would recommend them."

Milton K. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've already suggested to a couple of my friends that they should use them. I think they're great."

"They show up on time, and they do what I pay them to do."

Paul R. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They're top-notch."

"They're timely, efficient, and personable."

Scott W. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They were punctual, trustworthy, and hardworking. I had a great experience."

Sherry B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very accessible and able to go with our plans. We had them drop off several things at a couple of different locations. They were willing to work with us and accommodate our needs."

"I loved their willingness to help us."

Shirley I. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're an excellent moving company."

"They came on time, they had an affordable price, and they were careful with moving my personal possessions."

Steve B. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with and very efficient."

"Everyone I dealt with was very pleasant and personable."

Sue C. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say you can have full confidence and trust in them. I've never been happier with another moving company, as I was with Rossiter. Every aspect of my transaction with them was seamless."

"The quality of the people who moved my home were superb. It was an absolute perfect transaction. They were patient, honest, kind, and gentle with our stuff. "

Wayne L. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd highly recommend them."

"I felt like the guys who did the move were professional, trustworthy, and straightforward."

Curtis G. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"The price seemed okay."

George A. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They were fast, efficient, and careful with everything. I thought they did a fine job."

Jackie S. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, efficient, and have excellent customer service. They're located in Livermore, and I'm in the Tri-Valley area, so it's also wonderful having them in the neighborhood."

"They came through, and they kept their end of the bargain, so that was huge for me. They are fantastic. I love them. They're wonderful."

Jenny P. Verified Rossiter Relocation Services, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and prompt. We're a retirement community, and we only work with people who are trustworthy and work well with our retired residents."

"I like that they're very reliable, and they're very kind to our residents. I think they're excellent at what they do. We always refer people to Rossiter when they're getting ready to move."