Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
January 2005
We declare that Ross Company Realtors - Short Sale Specialist HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #591
(925) 388-6936
(925) 405-5972
928 Main Street
Martinez, CA 94553
Mark Ross is a broker for Ross Company Realtors.

Ross Company Realtors – Short Sale Specialist helps clients buy and sell residential and commercial properties throughout Contra Costa County. The company focuses on assessing buyers’ needs and finding properties that best fit their lifestyles and budgets. For sellers, it strives to accurately price residential and multi-residential properties so clients benefit from the highest possible returns.

Owner Gene Ross and his brother, broker/property manager Mark Ross, have more than 65 years of combined experience in real estate sales and property management. The Ross brothers have been working together since the early 1980s—Mark focuses on residential properties and Gene handles large commercial transactions. “We’re both very active in our communities, so we get to know each client on a personal level,” says Mark Ross.

Ross Company Realtors also manages commercial and residential rental properties through its sister company, RCR Property Management. “We pay the necessary bills and distribute the remainder to the owners,” explains Mr. Ross. “That way, we can keep accurate financial performance records and better control expenses.”

Company Philosophy

“Our biggest strength is our integrity. When we agree to work with a client, we give them 100 percent of our efforts in all areas—whether selling a small house or taking on a huge commercial management project. Our integrity, experience and personal touch guarantee results that are hard to get from other real estate companies.”

Serving all of Contra Costa County including Richmond, Antioch, Concord, Pittsburg, Walnut Creek, Lafayette, El Cerrito, Hercules, Moraga and Clayton.

Residential Sales
Commercial Sales
Land Sales
RCR Property Management

Map

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Findings based on statistically reliable research from 31 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 31

Diamond Certified Qualification

Based on 31 customer surveys, we declare
Ross Company Realtors - Short Sale Specialist
has passed all rating steps and has earned
The Diamond Certified Award
No. 591
Continuously qualified since January 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bette B. Verified Customer Name
"I deal with both Mark and Gene. Both are just wonderful. I am very happy with them. They are very pleasant and so helpful."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Ross Company Realtors - Short Sale Specialist
928 Main Street
Martinez, CA 94553
(925) 388-6936
(925) 405-5972
(925) 372-4715 fax
DCID9253728400
DCID9253726100

Mon - Fri: 8:30am - 5pm Other: By Appointment

Serving all of Contra Costa County including Richmond, Antioch, Concord, Pittsburg, Walnut Creek, Lafayette, El Cerrito, Hercules, Moraga and Clayton.

00135604
Liability Insurance, Worker's Compensation
Gene Ross and Marge Ross, Owners Mark Ross, Sales Broker and Property Manager
Contra Costa Real Estate Brokers

Photo & Video Gallery

Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist
Ross Company Realtors - Short Sale Specialist

Survey Responses For

Ross Company Realtors - Short Sale Specialist

Ross Company Realtors - Short Sale Specialist: Average 9.5 out of 10 based on 31 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Bette B. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I deal with both Mark and Gene. Both are just wonderful. I am very happy with them. They are very pleasant and so helpful."

Dan M. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gene Ross"

Don C. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have sold property for us in the past. They are honest and reliable. They're really professional and did a very good job for us."

Frank K. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are fair."

Jim B. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are personable when doing collections and follow-up. Even if I'm late, I don't feel threatened. I actually feel guilty. The are nice people to work with."

Jim J. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I work primarily with Mark Ross. I think he is one of the most intelligent real estate brokers I have encountered."

Ken J. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"If I have a problem, I can speak with Gene to get advice and work on the problem. I've had an ongoing relationship with them, and they've managed several of my properties."

Ken M. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gene's response to issues or questions"

Roy S. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've dealt with Gene for years. He helps us with our building and the other property that we own. Gene takes care of us."

Martin S. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gene is wonderful. He does extra work. We just had a $300,000 air conditioner put in. He was just out here today checking on it. He didn't have to do that."

Roberta B. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The approachability of the staff and the principal"

Tom M. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very knowledgeable and very hardworking, they meet all of my requirements."

Jerry J. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable and can produce results."

James M. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Ross is brilliant. With his expertise in investments, I live in a mansion today."

Mark C. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism"

Tom C. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Attention to detail and follow up. "

Carter D. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a personalized service."

Noelle N. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Integrity"

Bette B. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Promptness, candor, and they were straightforward."

Ken B. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept me informed."

Betty B. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is a personal thing. They treat you like they know you, and want to do what is best for you."

Alice P. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to understand my feelings about my house. My husband built it. We lived here for 50 years."

Tom C. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good attention to detail and very personable employees"

Don G. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Mark Ross"

Greg D. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Things seem to get done without problems, and done quickly."

Barry S. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good customer service."

George C. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the personal attention that Mark provides."

Jaquelyn S. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Eugene Ross was very knowledgeable, friendly, and helpful. They got the best price."

Lacy L. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were persistent in trying to get the sale. They did everything they said they were going to do and stayed in contact with me."

Katherine M. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I felt that I was being taken care of."

Gus K. Verified Ross Company Realtors - Short Sale Specialist Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Convenient location"