Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
April 2004
We declare that Roger's Pool & Spa Service Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #405
(707) 676-3984
960 Gravenstein Hwy S, Unit A
Sebastopol, CA 95472

Roger’s Pool & Spa Service Inc. maintains pools and spas and repairs related equipment for residential and commercial clients throughout the North Bay. The company replaces and installs pumps, filters, heaters, automatic pool cleaners, valves, pool solar covers, and pool solar panels from top manufacturers such as Pentair, Sta-Rite, Polaris, Raypak, Jandy, and Aquarite. Its Sebastopol retail outlet also sells chemicals, pool cleaners, Little Giant-brand fountains and waterfalls, underwater lights, and more.

CEO John Pittman says Roger’s Pool & Spa Service has built a reputation for treating each of its customers fairly and always providing the best possible pool maintenance services. “We emphasize the importance of customer service above all. Our experienced, friendly staff members are highly-trained and ready to help.”

Company Philosophy

“We understand the importance of keeping long-term customers, so we work hard to exceed their expectations for pool and spa service. In a small community, a business is only as strong as its last client’s satisfaction, and we bring that attitude to every job. Our high customer satisfaction rate is a direct result of our prompt response times and personalized service.”

Serving Petaluma to Windsor and Sonoma to the Coast

Weekly Pool Maintenance
Equipment Replacement or Repairs
Pool/Spa Supplies

Aquarite
Jandy
Pentair
Polaris
Raypak
Sta-Rite

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for swimming pool service companies that have earned the prestigious Diamond Certified award. For Roger’s Pool & Spa Service Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: guarantee a high level of quality on every job and stand behind...

Frequently Asked Questions

Q: Why is the water in my pool green?
A: "Green water is usually caused by a lapse in either sanitation or filtration. Your pool might not be filtering long enough, or it might have an inadequate amount of sanitizer or too much chlorine, which can offset its chemical stability. Anot...
Q: Do I need to have my pool serviced during the winter?
A: "Yes. The reason our maintenance service contracts are for 12 months is because even though you aren’t filtering as much, there are still leaves and debris that need to be cleaned up, as well as a balance of chemicals that we need to ma...
Q: If I want to clean my pool myself, can you help me with the chemical aspects?
A: "Yes. We provide a ‘chem check’ service, which includes checking your pool’s pH levels and making sure the water stays balanced. That’s a less expensive option than our full service, so it’s great if you’re...

Industry Info

Stay on top of filtration and sanitation to keep your swimming pool in the best possible condition.
When it comes to keeping your swimming pool clean and comfortable, there’s nothing more important than having a working filtration system and making sure the water is sanitized and chemically balanced. “Whenever there’s a...
Findings based on statistically reliable research from 343 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 343

Diamond Certified Qualification

Based on 343 customer surveys, we declare
Roger's Pool & Spa Service Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 405
Continuously qualified since April 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Amy P. Verified Customer Name
"I like how friendly everyone is and Mike in particular has always been very nice and helpful."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Roger's Pool & Spa Service Inc.
960 Gravenstein Hwy S, Unit A
Sebastopol, CA 95472
(707) 676-3984
(707) 823-2257 fax
DCID7078238345

Mon – Fri: 9am – 5pm
Sat: 9am – 1pm

Serving Petaluma to Windsor and Sonoma to the Coast

John Pittman, Officer; David Misbach, Officer
27
11
902650
Liability Insurance, Workers' Compensation
Better Business Bureau
1972
Weekly Pool Maintenance, Equipment Replacement or Repairs, Pool/Spa Supplies
Aquarite, Jandy, Pentair, Polaris, Raypak, Sta-Rite
900
Residential
Done Right or Corrected at No Additional Charge

Photo & Video Gallery

Survey Responses For

Roger's Pool & Spa Service Inc.

Roger's Pool & Spa Service Inc.: Average 8.7 out of 10 based on 343 unique customer surveys of customer satisfaction.
Amy P. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really friendly and very prompt. The pool looks great every week and they are awesome."

"I like how friendly everyone is and Mike in particular has always been very nice and helpful."

Axel R. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent service and full satisfaction"

"Same people for years"

Bill B. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't waste your time going to other places, go there first."

"We haven't stumped them yet and they have answered every question."

Cheryl W. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always provided me with excellent service and they keep my pool blue."

"They have saved me a lot of money by pointing me in the right direction."

Dave S. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would relay a story to them. I went into the store with some parts left over and I was able to swap them for what I bought."

"I trust them."

Drew R. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very personable service"

"Very knowledgeable"

Gary M. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and very helpful to us"

"They answered their phone right away and they can help you over the phone. They are very knowledgeable."

Joe S. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already recommended them to several people. They are reliable, they have good prices, and they do quality work."

"When I have a problem, they fix it the first time around and I don't have to worry about it."

Susan R. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient, they do a very good job, and they have very nice people who work there. They are very knowledgeable."

"If any problems come up with the pool, they solve them for us."

Lynne F. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job and I trust them."

"They do what they say they are going to do."

Nicole O. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Other places I have gone to, they will sell me unnecessary things. Roger's really works with you to make sure you have everything in order."

"I like that it has a family feel to it."

Peggy C. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't think it is fair that they raise prices periodically. I've been with them for a long time, and the prices have gone up. I think that if you are loyal to them, they should be loyal to you. They should keep the initial rate."

"They are consistent. Our cleaner, Shelby, is sweet. She knows me and comes to me if there are any issues."

Roger C. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to use them. I have no problems with them."

"Old-time customer service, and they smile."

Sue L. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very personable and they are willing to go the extra mile to help."

"Pretty much everything, their customer service, their technicians who come out are helpful, and they are local."

Todd C. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are so good I can't sleep at night."

"They are local and they have been in business a long time."

Candy N. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, on time, and they got the job done quickly and efficiently."

"They know what they are doing and they are very professional."

Betsy M. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always on time, they know what they are doing, and they are friendly."

"They are always responsive to my needs."

Bill G. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great people, they're nice to work with, and they seem knowledgeable."

"I am super satisfied and I like that they are close to where I live."

Christel B. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They are reliable and they come when they say they will come."

"I like that they are reliable."

Dan B. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, timely, and they work to find the most affordable solution."

"That they explain things in a way that I can understand"