Independently Rated Highest in Quality
F o u r t e e n t h
Consecutive Year
Originally Earned:
April 2004
We declare that Roger's Pool & Spa Service Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #405
(707) 676-3984
960 Gravenstein Hwy S, Unit A
Sebastopol, CA 95472

Roger’s Pool & Spa Service Inc. maintains pools and spas and repairs related equipment for residential and commercial clients throughout the North Bay. The company replaces and installs pumps, filters, heaters, automatic pool cleaners, valves, pool solar covers, and pool solar panels from top manufacturers such as Pentair, Sta-Rite, Polaris, Raypak, Jandy, and Aquarite. Its Sebastopol retail outlet also sells chemicals, pool cleaners, Little Giant-brand fountains and waterfalls, underwater lights, and more.

CEO John Pittman says Roger’s Pool & Spa Service has built a reputation for treating each of its customers fairly and always providing the best possible pool maintenance services. “We emphasize the importance of customer service above all. Our experienced, friendly staff members are highly-trained and ready to help.”

Company Philosophy

“We understand the importance of keeping long-term customers, so we work hard to exceed their expectations for pool and spa service. In a small community, a business is only as strong as its last client’s satisfaction, and we bring that attitude to every job. Our high customer satisfaction rate is a direct result of our prompt response times and personalized service.”

Serving Petaluma to Windsor and Sonoma to the Coast

Weekly Pool Maintenance
Equipment Replacement or Repairs
Pool/Spa Supplies

Aquarite
Jandy
Pentair
Polaris
Raypak
Sta-Rite

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for swimming pool service companies that have earned the prestigious Diamond Certified award. For Roger’s Pool & Spa Service Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: guarantee a high level of quality on every job and stand behind...

Frequently Asked Questions

Q: Why is the water in my pool green?
A: "Green water is usually caused by a lapse in either sanitation or filtration. Your pool might not be filtering long enough, or it might have an inadequate amount of sanitizer or too much chlorine, which can offset its chemical stability. Anot...
Q: Do I need to have my pool serviced during the winter?
A: "Yes. The reason our maintenance service contracts are for 12 months is because even though you aren’t filtering as much, there are still leaves and debris that need to be cleaned up, as well as a balance of chemicals that we need to ma...
Q: If I want to clean my pool myself, can you help me with the chemical aspects?
A: "Yes. We provide a ‘chem check’ service, which includes checking your pool’s pH levels and making sure the water stays balanced. That’s a less expensive option than our full service, so it’s great if you’re...

Industry Info

Stay on top of filtration and sanitation to keep your swimming pool in the best possible condition.
When it comes to keeping your swimming pool clean and comfortable, there’s nothing more important than having a working filtration system and making sure the water is sanitized and chemically balanced. “Whenever there’s a...
Findings based on statistically reliable research from 368 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 368

Diamond Certified Qualification

Based on 368 customer surveys, we declare
Roger's Pool & Spa Service Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 405
Continuously qualified since April 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Marty W. Verified Customer Name
"I've used other pool services before, but I am happier with Roger's Pool & Spa."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Roger's Pool & Spa Service Inc.
960 Gravenstein Hwy S, Unit A
Sebastopol, CA 95472
(707) 676-3984
(707) 823-2257 fax
DCID7078238345

Mon – Fri: 9am – 5pm
Sat: 9am – 1pm

Serving Petaluma to Windsor and Sonoma to the Coast

John Pittman, Officer; David Misbach, Officer
27
11
902650
Liability Insurance, Workers' Compensation
Better Business Bureau
1972
Weekly Pool Maintenance, Equipment Replacement or Repairs, Pool/Spa Supplies
Aquarite, Jandy, Pentair, Polaris, Raypak, Sta-Rite
900
Residential
Done Right or Corrected at No Additional Charge

Photo & Video Gallery

Survey Responses For

Roger's Pool & Spa Service Inc.

Roger's Pool & Spa Service Inc.: Average 8.8 out of 10 based on 368 unique customer surveys of customer satisfaction.
Marty W. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm happy with them. "

"I've used other pool services before, but I am happier with Roger's Pool & Spa."

Samantha S. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very professional pool service. If you have them taking care of your pool and spa, you don't have to think about it, because they take care of everything."

"I like that they come out every week like clockwork so that we always know to expect them."

Sasha M. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good. I always recommend them."

"The guys who come out are immensely helpful with the maintenance of the pool. They do a very good job. Also, the office staff is very good. They are polite and helpful. "

Hal K. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to other people."

"They do a good job."

Tom O. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The person who comes out has been with them for a number of years. It's nice to have that consistency. I like working with the same, mature person. He's not a kid."

"The person who comes out is dependable. He's pleasant to be around. He does a good, thorough job. He is a hardworking fellow, and he is pleasant."

Jim R. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are worthwhile. I've been using them since 1978."

"I like their promptness and expertise. They're great."

Christopher L. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's definitely a company we can rely on. They let us know when there's a problem that we didn't know we had."

"They are very reliable. We have grown to rely on them. They are a good company."

Joe L. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very fine job."

"He gives me a written report each week of the testing of the water in the pool."

Sam D. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wouldn't consider anyone else to service my pool. They're great."

"They are really great, and I like that they're local. They do all of the neighbors' pools. You can talk to them anytime and ask them questions. They are concerned about and take good care of their customers. Before I had them fully service my pool, I bought the pool supplies from them. They take care of any problems that I've had with my pool. They are convenient, and it's easy to have them fully service my pool."

Kelly H. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service. My pool is operating great and looks great all the time."

"They respond quickly if I need anything. My pool looks great. I started using them as soon as I got a pool, and I've been using them ever since."

Tom S. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job."

"They show up every week and do a great job taking care of the pool. They do a fine job."

Larissa M. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, friendly, and very knowledgeable."

"They always get the job done, and they are always very responsive. They've been really awesome."

Dick H. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to other people."

"They come and go on schedule, and they do a good job."

Dave J. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They show up and do the job."

"They show up and do the job."

Amy P. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really friendly and very prompt. The pool looks great every week and they are awesome."

"I like how friendly everyone is and Mike in particular has always been very nice and helpful."

Axel R. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent service and full satisfaction"

"Same people for years"

Bill B. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't waste your time going to other places, go there first."

"We haven't stumped them yet and they have answered every question."

Cheryl W. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always provided me with excellent service and they keep my pool blue."

"They have saved me a lot of money by pointing me in the right direction."

Dave S. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would relay a story to them. I went into the store with some parts left over and I was able to swap them for what I bought."

"I trust them."

Drew R. Verified Roger's Pool & Spa Service Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very personable service"

"Very knowledgeable"