Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
February 2004
We declare that Riptide Construction, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #374
(707) 797-7903

Riptide Construction built this “Infinity Edge” pool in Kenwood.

Riptide Construction, Inc. designs and builds custom swimming pools, spas and outdoor water features for residential and commercial clients throughout Northern California. Established in 1996, the company soon evolved and diversified into a multi-faceted entity that constructs entire outdoor environments, including auto courts, patios, outdoor kitchens, fireplaces, retaining walls and more. It also has expertise with tile, masonry and structural concrete, and it offers scheduled pool maintenance, consulting and design services, and construction management.

Riptide Construction is a member of the North Coast Builders Exchange, American Institute of Architects, and the Association of Pool & Spa Professionals. At present, the company employs 22 qualified and diverse personnel, all of whom are dedicated to superior customer service and artisan-quality craftsmanship.

Riptide Construction only uses high-quality building materials from national and local manufacturers, and it guarantees its workmanship on every job. To see extensive photos of the company’s past work, potential clients can visit www.riptideconstruction.com.

Company Philosophy

“Quality, reliability and innovation are the cornerstones of our organization. Our customers appreciate how hard we work to make sure they receive the best products and most value for their money.”

Serving all of Sonoma and Marin counties including Petaluma, Rohnert Park, Santa Rosa, Windsor, Mill Valley, Larkspur, San Rafael and Novato.

Construction 
Hardscapes
Landscaping 
Pools & Spas
 

Findings based on statistically reliable research from 62 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 62

Diamond Certified Qualification

Based on 62 customer surveys, we declare
Riptide Construction, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 374
Continuously qualified since February 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

B.B.C. Verified Customer Name
"Very professional."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Riptide Construction, Inc.
http://www.riptideconstruction.com/
(707) 797-7903
(707) 577-0261 fax
DCID7075770264

Mon – Fri: 8am – 5pm

Serving all of Sonoma and Marin counties including Petaluma, Rohnert Park, Santa Rosa, Windsor, Mill Valley, Larkspur, San Rafael and Novato.

727616
Liability Insurance, Worker's Compensation
Bob Jones, President
Marin Swimming Pool Contractors
Sonoma Swimming Pool Contractors

Survey Responses For

Riptide Construction, Inc.

Riptide Construction, Inc.: Average 9.1 out of 10 based on 62 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
B.B.C. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional."

B.M. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their attention to detail and their quality. They followed up well."

Howard W. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their service, their efficiency when doing the work, and their communication, the quality of their employees was good."

Jon C. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that their proposal was really clear and broken down. It was a menu. I liked that they showed up when they said they were going to. They were organized. It was hard to keep up with those guys. They were moving faster than we could make decisions. They were a good subcontractor."

Jerry E. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive."

Trish T. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal attention, and they were really good."

Kelley V. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really responsive. We had a lot of issues, but they responded right away. I thought they were creative and had some great design ideas. In general, I was very pleased with them. We will be calling them for jobs in the near future."

Rick A. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very customer oriented."

Kathrine L. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love Bob and Jarred, they are the best people in the world. They take care of all my needs and answer all my calls."

Rich P. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were always available. Whenever I phone them, they call me back immediately and they're always available. They were very helpful and enthusiastic."

Jeff Y. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with, personable, and they communicated well."

Bob A. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personalized service, prompt response to questions."

Delphine D. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob Jones is very responsive and his workmen were very nice. Making a change wasn't a problem at all; he's very professional and he's performed on time."

Jim D. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did it in a timely fashion and they accomplished my goals within the timeframe. I was so happy with the job; everybody loves it."

Joel P. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The post-construction help whenever anything goes wrong is very good, very helpful. The continuing service is excellent."

Denise E. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob's responsiveness, he's quick on callbacks."

Dan E. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob has a can-do attitude and he can! His support continues years after the job is completed."

Jim M. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob himself. We had young kids around and there were many people coming and going and I felt safe at all times -- he never compromised my safety. He was the only contractor at that time who said 'I will have you swimming in your pool in 8 weeks' and he delivered on it. This was in 1999."

DeAnn M. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob Jones, this is the second pool he's built for us."

Robert P. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob's very professional, the work was timely and we got a good value."

Pete S. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have a beautiful pool. All the people he has working for him are very nice and they all show up. He's also very helpful; he'll meet you and help you pick out the tile, etc. Also, Bill designed my pool beautifully and it was a challenge. He's very service-oriented."

Bill W. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way he expeditiously resolved any problem that arose. Follow-up was very good."

Steve W. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Bob is a very good contractor and you can count on him. His subs are good."

James Z. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job pouring and the deck is beautiful. I liked Bob; he's very detail-oriented, responsive and personable."

Heidi M. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional, very responsive, knowledgeable, and fair."

Scott P. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very cooperative, came with a very reasonable bid and I liked working with Bob. Also, there was a problem on the depth of the pool. There was a misunderstanding on it and we worked it out to our mutual satisfaction. He was very good, I would recommend him."

David R. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"His personal service."

Steve V. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very responsive, customer-oriented."

Frank W. Verified Riptide Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly and they did exactly what they said they would do and they were on time."

T.C. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, they clean up really well, and everything was done in a professional manner."

John C. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Rob Jones, he delivers. I have referred them on five different occasions."

Bob M. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their technology and overall quality of the pool work. They were better than their competition. Sydney and Jarrett were great with follow-up. His key people were very good."

Christina G. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very reliable."

Art A. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He follows through; keeps his eye on things; very responsive."

Tom B. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked Bob's personal touch and he listened to us."

Anne B. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They called you back."

Sandy D. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Riptide came in and finished the job another pool company started. I've recommended them."

Ken G. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We're absentee owners and we appreciated the communication. I could depend on him to do something, if I asked him to and to communicate with me if there were any problems and to fix the problem. Also he's really cute."

Hal B. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He knew what he was doing, did a good job."

Dan C. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very professional."

S.T. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"There are always problems and the follow-up and correction of the problem is the key. I feel that Bob makes sure to correct any problems. He did a good job."

Wally W. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with, nice people and they did the work on time."

Dave D. Verified Riptide Construction, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with."

A.M.B. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked their knowledge and experience."

Leesa R. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Bob is very responsive. He gets back to me immediately. He is really nice."

Gary G. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The foreman seemed interested in meeting our needs and budget."

Dave G. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were pretty good."

Tom C. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Bob was really willing to do anything that was needed to make things right."

Lucy D. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought they were okay."

Nancy D. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He seems to be a can-do kind of person."

Steve F. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The design services were good."

Dan K. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"This was about 6 years ago. I liked Bob and they used good materials and they have good design ideas."

Bonnie M. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work is very good and I haven't had any problems with any of the work they did."

Bob H. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The construction was well done and the follow through on any problems was excellent."

Bob P. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Bob Jones is very friendly and it's easy to talk to him."

Russ U. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Easy to get a hold of."

Steve J. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They allowed us to be creative with our design where others wouldn't."

John B. Verified Riptide Construction, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their service."

Ray S. Verified Riptide Construction, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"They did quality work."

Nina B. Verified Riptide Construction, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The final product was of good quality."

Dan D. Verified Riptide Construction, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The overall design was the best feature."

Sheila F. Verified Riptide Construction, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"Bob was easy to talk to and very responsive in the early phases of the project."