Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
April 2014
We declare that Right Hand Maid Services Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2140
(415) 938-6987
4040 Civic Center Dr, Suite 200
San Rafael, CA 94903

Right Hand Maid Services Inc. offers a wide range of cleaning services to residential and commercial clients in Marin County and San Francisco. The company has the training and equipment to handle everything from routine house cleanings to comprehensive post-construction cleanings, and it also provides complete janitorial services for all types of commercial properties, including office buildings, banks and schools.

President Lucenita Gooden credits much of Right Hand Maid Services’ success to her previous experience as a business owner in her native Brazil. “I spent most of my life making clothes, which is a very detail-oriented line of work, and I’ve been able to take the organization skills I developed and apply them to the cleaning industry,” she says. “Our employees are very detail-oriented, too. We put our hearts into everything we do, and our clients recognize and appreciate that.”

Right Hand Maid Services takes an environmentally-friendly approach to cleaning that includes reducing jobsite waste, using nontoxic cleaning products and recycling materials whenever possible. “We’re fully dedicated to Green cleaning, and we’re  always looking for more efficient products and methods to utilize,” says Ms. Gooden. “We believe our conservation efforts will count toward a healthier population in the future.”

Company Philosophy

“Our goal is to provide reliable, high-quality, environmentally-friendly cleaning solutions for every home, business and institution we serve. We understand that each cleaning job is unique, so we pay close attention to details and personalize our services as much as possible to meet our clients’ specific needs.”

Serving all of Marin County and San Francisco

House Cleaning
Post-Construction Cleaning
Move-In & Move-Out Cleaning
Tile & Grout Cleaning
Janitorial Services

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Right Hand Maid Services Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: customize its cleaning services to meet the specific needs of its clientele. “We...

Frequently Asked Questions

Q: Can I cancel or change my appointment?
A: "Yes, but we require 24-hour notice for any cancellations or changes. You can call, text or email us to make changes. We do have to charge a fee for last-minute cancellations and re-bookings because we have to compensate our employees for the...
Q: What kinds of cleaning products do you use?
A: "We use a variety of products. Based on our years of experience, we know which brands work best in different situations. We like to use Mrs. Meyer’s cleaning products—it’s a very popular brand with our customers, and many of...
Q: Do you use any Green cleaning products?
A: "We use Green products whenever possible, but in some cases it’s more efficient to use Clorox or other bleach-based products. We always defer to our customers, though—if you’d prefer us to only use Green products, we’r...

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Industry Info

When working with a house cleaning company, make sure its employees follow basic rules to keep your home clean and sanitary.
If you’re thinking about hiring a house cleaning service, you probably expect its employees to leave your home cleaner than it was before they arrived. However, some cleaning companies don’t follow basic sanitation rules, which is why...
Findings based on statistically reliable research from 65 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
88%
n = 65

Diamond Certified Qualification

Based on 65 customer surveys, we declare
Right Hand Maid Services Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2140
Continuously qualified since April 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

B. C. Verified Customer Name
"They are on time and they do a good job."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Right Hand Maid Services Inc.
4040 Civic Center Dr, Suite 200
San Rafael, CA 94903
(415) 938-6987
DCID4157229197

Mon – Fri: 7:30am – 6pm

Serving all of Marin County and San Francisco

Lucenita Gooden, CEO/President
16
12
Liability Insurance, Workers' Compensation
Better Business Bureau
2005
House Cleaning, Post-Construction Cleaning, Move-In & Move-Out Cleaning, Tile & Grout Cleaning, Janitorial Services
80
Commercial, Residential
Marin House Cleaning

Photo & Video Gallery

Survey Responses For

Right Hand Maid Services Inc.

Right Hand Maid Services Inc.: Average 8.6 out of 10 based on 65 unique customer surveys of customer satisfaction.
B. C. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them."

"They are on time and they do a good job."

B. W. R. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they were really hardworking and committed, they were great."

"Their hard work"

G. P. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and they do a very good job. I have used them before and they were pretty good."

"They are very neat and they will move things around and they will try and do a very thorough job."

Kristyn M. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are qualified and good at what they do."

"They were very personable."

Susan K. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Lucenita tries very hard to fill her clients' needs."

"They cleaned my house."

Molly M. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent service"

"Beautiful results"

Jessica N. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough."

"She was thorough."

Walter W. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Thorough supervision by the owner, Lu, and very detailed work by the workers, each time they provide a housecleaning service, they do something extra, like cleaning the entire refrigerator or oven or cabinets, things like that."

"They are reliable."

Lauren B. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, experienced, and they are efficient."

"They are trustworthy and they do a very good job."

Tania T. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very flexible and willing to help their customers out to get the job done. They are really great."

"They are very dependable."

Susan U. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Fair prices, competent, and they brought adequate staff."

"That they were dependable"

Michael M. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Thorough, quiet, and professional"

"Thorough, quiet, and professional"

Clarissa S. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Lucenita and her crew do a very thorough job, and I would recommend them."

"They are very efficient, reliable, and thorough."

Den A. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. We hired them to deep clean our previous home after we sold it. They were timely, responsive, and had good attention to detail."

"They were very dependable, and the owner knows what she's doing."

B.B. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. I'm really happy with the service I receive every single time."

"Basically, they do the job we pay them to do. They're accommodating, detailed, and easy to work with."

Courtney G. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They showed up on time, and they got the job done."

Gina B. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that Lucenita, the owner, has very high standards. She exceeded my expectations, and she really knows what she's doing."

"I liked how she promised to do the job and ended up going above and beyond what was promised. She was flexible, and she was more than willing to came back if I noticed later down the line that something wasn't to my satisfaction. She was very reassuring and just a total sweetheart. She blew me away."

Jaqueline G. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The owner is personable, trustworthy, and responsive."

"They're timely, efficient, thorough, and detailed. Everything turned out how I wanted it to."

Keith L. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Be thorough with your instructions. The people who come over are very thorough and listen to instructions very well."

"The convenience and consistency, they come over at the right time on the right day, and they attack the problem without too much direction."

Susan K. Verified Right Hand Maid Services Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would like to tell other consumers they are on time, very efficient, and very friendly."

"They clean my house nicely, and they are very trustworthy."