Diamond Certified Company Report

Reyff Electric, Inc.

Diamond Certified Company Report

Reyff Electric, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 188 VERIFIED CUSTOMERS i

John M.

VERIFIED Reyff Electric, Inc. CUSTOMER

1 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the first company we met thirty years ago, and they have really high standards. We have a long work history with them. The family has been passed down from generation to generation. They do excellent quality work.

They have fair prices, and they know what they are doing.

Carolyn H.

VERIFIED Reyff Electric, Inc. CUSTOMER

2 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always on time, and they did what they said they would do. I wrote them a letter, because I was so pleased with the people they sent. I really felt that they went above and beyond, and they stayed longer than they originally planned to. They did a great job. They were really good.

They were so professional, everything was nicely done, and they cleaned up after themselves. They were just wonderful. I've recommended them to a couple of people.

Emily S.

VERIFIED Reyff Electric, Inc. CUSTOMER

3 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They don't slack off on the job, and they give you your money's worth. There were two guys on the job, and they both worked very hard. As a matter of fact, I'm planning to use their company again.

They were fair, and they worked very hard. They're wonderful. I would recommend them to anybody.

Read All 188 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Reyff Electric, Inc. has been providing electrical construction and service for Marin, Sonoma, Solano, and Napa Counties since 1980. The family-owned and operated company was established by Ray Reyff Sr., based on hard work and integrity. These values carried through to his eldest son, Ray Reyff Jr., who now owns and operates all branches.

Reyff Electric’s office support staff promptly returns calls during regular business hours and schedules all appointments to best accommodate customers. The company’s service technicians are scheduled within two-hour windows and may offer to call 15 minutes before their arrival.

Reyff Electric’s residential electrical services include (but are not limited to) spa and hot tub hookups, troubleshooting and rewiring, panel and breaker upgrades, cable DSL networking, motion detectors and flood lighting, audio and visual installations, ballast and lamp replacements, smoke detector repairs and installations, appliance hookups, can lighting and dimmer controls, bath and ceiling fan installations, and much more. 

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Reyff Electric, Inc.

COMPANY CONTACT
Service AREA

Marin County
Sonoma County
Solano County
Napa County

SERVICES PERFORMED

Troubleshooting & Rewiring
Under-Cabinet Lighting
Home Inspections
Repair & Installation
New Construction
Energy Maintenance
Cable & Data Networking
Generators
Lighting Modification & Upgrades

BRANDS Supported
  • Lutron

  • Leviton

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Reyff Electric, Inc.

Company Profile

Reyff Electric, Inc. has been providing electrical construction and service for Marin, Sonoma, Solano, and Napa Counties since 1980. The family-owned and operated company was established by Ray Reyff Sr., based on hard work and integrity. These values carried through to his eldest son, Ray Reyff Jr., who now owns and operates all branches.

Reyff Electric’s office support staff promptly returns calls during regular business hours and schedules all appointments to best accommodate customers. The company’s service technicians are scheduled within two-hour windows and may offer to call 15 minutes before their arrival.

Reyff Electric’s residential electrical services include (but are not limited to) spa and hot tub hookups, troubleshooting and rewiring, panel and breaker upgrades, cable DSL networking, motion detectors and flood lighting, audio and visual installations, ballast and lamp replacements, smoke detector repairs and installations, appliance hookups, can lighting and dimmer controls, bath and ceiling fan installations, and much more. 

Read moreRead Less
Company Philosophy

"Our goal is simple: provide great service. We pride ourselves on our outstanding workmanship and service, and all our work is guaranteed. Our commitment to building a strong company and dedication to our customers has made our company what it is today."

Read moreRead Less
Comparative Summary

Few electrical contractors earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 30 years of industry experience and family members running key positions within the company, but that’s exactly the case for Reyff Electric, Inc.

Reyff Electric provides a full range of electrical services for residential, industrial and commercial clients in Marin, Sonoma, Solano and Napa Counties. For residential customers, the company installs electrical systems in new homes; maintains and upgrades existing electrical systems; sets up spas and hot tubs; upgrades panels and breakers; and installs attics, exhaust fans, motion detectors, flood lighting and more. On the commercial side, Reyff Electric offers its services to a wide variety of businesses and has developed a particular expertise for working on restaurant electrical systems. It also uses a boom truck to install and maintain parking lot lighting and exterior signs.

Unlike electrical contractors that emphasize the importance of workload volume over customer interaction, Reyff Electric believes in providing a personal touch on each of its jobs. “It’s common for our technicians to give their personal phone numbers to customers in case they have any questions or problems,” says Sales Executive Dustin Reyff. “Our goal is to be as responsive as possible and get the job done right the first time. If we can work through a problem on the phone and save the customer a service call, we’ll do it.”

Another distinguishing feature of Reyff Electric is its highly experienced field technicians, all of whom are either certified journeymen electricians or training to achieve that distinction. “Our technicians work in teams so they can check each other’s work and get the job done faster,” explains Mr. Reyff. “We evaluate them at least once a year to ensure their work meets our high standards. Their professionalism and dedication has been a big part of our success.”

Read moreRead Less
Industry Info

Your home’s electrical system is simultaneously one of the most useful and potentially dangerous systems you encounter in your everyday life, so it’s important to know how to properly and safely make use of its components. To ensure your electrical system functions as efficiently as possible, consider the following tips:

Know how your outlets are wired. Understanding a little more about the outlets in your home can help you use them safely, conserve energy and troubleshoot potential problems. Most modern outlets come in pairs (known as a “duplex receptacle”) and are generally rated at 15 or 20 amps and 120 volts. It’s important to know your outlet’s rating: If you have to replace a receptacle, you should always install an exact duplicate.

Understand fuses. Fuses are safety measures designed to keep devices and appliances from drawing too much current from your electrical system, which can create a dangerous situation. When the current flowing through a fuse is greater than it was designed to withstand, the metal melts, interrupts the circuit and stops the flow of electricity. In this way, it acts like a kill switch. When a fuse blows, it needs to be replaced. For the sake of safety and proper functioning of your electrical system, always use an identical replacement for the blown fuse. The three basic types of fuses are plug, time-delay and cartridge. The wrong type won’t fit in place of the old fuse, but you also have to pay attention to the amp rating of the fuse being replaced. Never replace a fuse with one that bears a higher amp rating.

Conserve electricity. Routinely maintaining your appliances can go a long way toward reducing the amount of energy your family uses on a daily basis. For example, any device involved in the heating, cooling and ventilation of your home should be kept clean and in good repair. Make sure to regularly clean and replace heater and air conditioner filters. Keep the furnace room free of debris that can be sucked up into the fan. Clean ventilation ducts consistently to prevent them from becoming clogged. You can do a lot of these smaller tasks yourself, but you should always call a professional for larger maintenance tasks. The upfront expense may give you pause, but consider it an investment in your home and lowering your energy bills. You should also have your electrical system inspected on a regular basis so potential issues can be stopped before they become problematic.

Read moreRead Less
Frequently Asked Questions

Q: What’s your response time?

A: We always do our best to answer the phone, but if you don’t reach someone right away, we’ll call you back as soon as possible. For emergencies, we can usually make a service call that same day. For non-emergencies, we can schedule an appointment within the week.

Q: Are your technicians on time?

A: Yes. When we schedule an appointment, we’ll give a two-hour window and call 15 minutes before we arrive. If we think we’ll miss that window because of an earlier call taking longer than expected or heavy traffic, we’ll call and let you know.

Q: Do you provide free estimates?

A: Yes.

Read moreRead Less

SELECTED PHOTOS FROM Reyff Electric, Inc.

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Chet Heenan

Expert CONTRIBUTOR PROFILE
  • Chet Heenan is a longtime veteran of the electrical industry and service manager of Reyff Electric, Inc., a Diamond Certified company since 2011. He can be reached at (415) 508-5638 or by email.

Chet Heenan: From Firing Up to Wiring Up

By James Florence , Diamond Certified Resource Reporter

ROHNERT PARK — As a chef-turned-electrician, Chet Heenan went from firing up ovens to wiring up electrical systems. “When I was a young man, I worked as a chef at a restaurant,” he recounts. “However, even though I had a job, I found it difficult to make ends meet, so I decided to answer an ad in the newspaper for an electrical apprentice. After landing the apprenticeship, I spent a couple of years training with an electrician by day and working as a chef by night. Once I became proficient in electrical work, I moved to make a full-time career out of it. Eventually, I ended up at Reyff Electric, which is where I’ve been for the last 11 years.”

Today, Chet says his favorite part of his job as a service manager is its rewarding nature. “What I enjoy most is being able to help people. Whether it’s assisting a senior citizen or seeing the look on a customer’s face when we turn on their revamped lighting for the first time, there’s a great feeling that comes from impacting somebody’s life, even if it’s in a small way.”

A lifelong resident of Forestville, Chet expresses his appreciation for the versatile landscape and lifestyle of West Sonoma County. “You can take me out of the country, but you can’t take the country out of me,” he laughs. “I really like the wide variety of landscape features here, from the redwoods to the vineyards to the Russian River. It’s fun to just explore and enjoy everything we have access to.”

Outside of work, Chet spends his time outside of work engaged in hobbies like cooking and reading. “I’m not a professional chef anymore, but I still do a lot of cooking to keep my skills sharp,” he says. “I’m also an avid reader of all types of books. To me, it doesn’t really matter what a book is about as long as it’s well-written.” When he’s not preparing food or absorbed in a novel, Chet enjoys hanging out with family and going on walks with his Australian Shepherd, Sadie.

In regard to his professional career, Chet espouses the importance of customer care. “When Ray Reyff first hired me, he told me his goal was to create lasting customer relationships, not just get wealthy off of one client. In his mind, the company’s purpose wasn’t to make as much money as possible—it was to provide a valuable service to the community. Since then, I’ve tried to apply those values in my daily work by keeping our customers’ best interests at heart.”

When asked the first thing he’d do if he were to retire tomorrow, Chet says he’d dust off his chef’s hat and revisit his former livelihood. “I still have a passion for the culinary arts, so if I were to retire and had some money, I might open a restaurant—maybe a steak and seafood place with some French and Caribbean fusion going on.”

Ask Me Anything!

Q: What’s your favorite kind of food?
A: Mexican.

Q: What’s your favorite local restaurant?
A: Happy Dog in Sonoma. It’s kind of a guilty pleasure, but if you ask me, they make the best double cheeseburger anywhere.

Q: What’s your favorite thing to do on a rainy day?
A: Read.

Q: Do you have a favorite book?
A: “The Stand” by Stephen King.

Q: Do you collect anything?
A: Books.

Read moreRead less
Expert articles
  • 7 Common Electrical Panel Issues

    ROHNERT PARK — Your main electrical panel is the control center of your home’s electrical system. Not only does this panel provide power to your home, it also protects you from hazards by shutting off the power when something goes wrong (commonly known as “tripping a breaker”). For these reasons, it’s important to confirm that your panel is functioning properly and address any outdated, worn-out or improperly installed components. Here are seven common issues to look for in your electrical panel:

    1. Double-lugged breakers
    A double-lugged circuit breaker means there are two wires (circuits) going into a single breaker. This is an example of improper wiring, typically done as an attempt to fit wires where space is limited. When a breaker is double-lugged, it can result in over-feeding of the wires, which can cause the breaker to trip prematurely. In contrast, a panel that’s wired correctly will have a designated breaker for each individual wire.

    2. Incorrectly sized breakers/wires
    Different sizes of electrical wires correspond to specific breaker sizes, so when wires and breakers are incorrectly matched, it can lead to problems. For example, installing a size 14 wire into a size 20 amp breaker may seem like a good way to gain some additional power, but this will actually cause the wire to break down and short out prematurely.

    3. Double-lugged neutral wires
    Just as with double-lugged breakers, it’s common for neutral wires to be incorrectly paired up when space is limited. However, each individual wire should have its own space on the neutral bar. There are approved methods to create more space for neutral wires without resorting to double-lugging.

    4. Jumbled wiring
    A sloppy wiring job doesn’t just look bad, it also makes it difficult for you or your electrician to identify which wires go where. To avoid this, wires should be secured with zip ties to maintain a neat appearance.

    5. Loose meter clamps
    Behind your panel, you’ll find the meter jaws, which are exterior connectors that send electricity from the panel into your home. Over time, a panel’s meter jaws can become loose, which can lead to problems like overheating and arcing. If left unresolved, this issue will eventually lead to power loss.

    6. No Romex protection
    Romex is a composite cable that consists of several electrical wires bundled together by a plastic sheathing. To preserve Romex cables, protection like bushings and connectors should be in place at the holes where the cables exit the panel. Since these holes in the panel’s metallic box can be sharp, this protection will prevent deterioration from abrasion over time.

    7. No grounding
    Grounding is a crucial aspect of any modern electrical system. However, it’s not uncommon for electricians to find panels and wiring that were installed before grounding was required by code, so make sure your panel contains proper grounding.

    Read moreRead less
Expert video tip

Video: Proper Wiring for Electrical Panel Safety

Complete Video Transcription:

ROHNERT PARK — Host, Sarah Rutan: Due to the complexity of your home’s electrical panel, it’s important to pay close attention to critical aspects like wiring. To learn more, we’re in Rohnert Park with Estevan Alvarez of Reyff Electric, speaking on behalf of Diamond Certified Expert Contributor Chet Heenan.

Estevan Alvarez: All right, so today we’re going to talk about proper wiring in your panel for safety. This is important because you can have an electrician or a handyman come to your home and do some wiring that will be done improperly and it can be a safety issue for you and your home. So, one of the issues we face in older panels is a double lugged breaker and what a double lugged breaker is when you have two circuits going into one circuit breaker. This is a problem because this can cause over feeding of your wires and this can cause this breaker to trip prematurely.

Another issue we can do is the wrong size wire in the breaker. This is a size 14 wire installed in a size 20 amp breaker. This wire is only rated for a certain amount of power to flow through it. Installing a large breaker to get more power out of it will cause the wire to break down prematurely and can cause it to short out or lose power. Another issue is grounding, over here you can see grounding come out of the panel, but there is no ground coming into the panel. So, you need proper grounding in your panel for safety and to protect you and your home.

So, another problem here is this Romex. So, the problem here with this Romex is there is no bushing or connecter, like you see here, this is a Romex connector. This protects the Romex from any damage that can be caused by rubbing against the edge here which can cut into it causing arcing, a tripped breaker, and will cause you to have problems in your circuits. So, this is what you will find behind your meter, there are your meter jaws which allow electricity to pass through to panel and into your home. Over time these can become lose and what has happened here is heating and arcing has been going on and caused a power loss most likely in this panel. So, this is all very important because you want safe wiring done in your home. Safe wiring in your home will ensure that all your appliances, your lights, your plugs all work properly and keep you and your home safe.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

Read moreRead less
Reyff Electric, Inc. WEBSITE AND EXTERNAL FEED
  • Reyff Electric, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Reyff Electric, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 188 VERIFIED CUSTOMERS i
Reyff Electric, Inc. : Average 9.3 out of 10 based on 188 unique customer surveys of customer satisfaction.

John M.

VERIFIED Reyff Electric, Inc. CUSTOMER

1 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the first company we met thirty years ago, and they have really high standards. We have a long work history with them. The family has been passed down from generation to generation. They do excellent quality work.

They have fair prices, and they know what they are doing.

Carolyn H.

VERIFIED Reyff Electric, Inc. CUSTOMER

2 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always on time, and they did what they said they would do. I wrote them a letter, because I was so pleased with the people they sent. I really felt that they went above and beyond, and they stayed longer than they originally planned to. They did a great job. They were really good.

They were so professional, everything was nicely done, and they cleaned up after themselves. They were just wonderful. I've recommended them to a couple of people.

Emily S.

VERIFIED Reyff Electric, Inc. CUSTOMER

3 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They don't slack off on the job, and they give you your money's worth. There were two guys on the job, and they both worked very hard. As a matter of fact, I'm planning to use their company again.

They were fair, and they worked very hard. They're wonderful. I would recommend them to anybody.

Fred B.

VERIFIED Reyff Electric, Inc. CUSTOMER

4 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great to have them work for you.

We liked the fact that they were so prompt.

Carolyn T.

VERIFIED Reyff Electric, Inc. CUSTOMER

5 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have recommended them to many people, and as a matter of fact, all of our friends.

It has been so long ago, and we have moved, but nothing as far as I am concerned.

Emily S.

VERIFIED Reyff Electric, Inc. CUSTOMER

6 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best. That's all I have to say.

I don't feel like they are trying to cheat me. They have reasonable costs.

Allen K.

VERIFIED Reyff Electric, Inc. CUSTOMER

7 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They do good work.

Alice P.

VERIFIED Reyff Electric, Inc. CUSTOMER

8 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should hire them. They are great, and the staff is friendly.

I liked the workers. They are very friendly.

Jackie M.

VERIFIED Reyff Electric, Inc. CUSTOMER

9 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very accommodating and prompt.

They were courteous and answered all of my questions.

Gary P.

VERIFIED Reyff Electric, Inc. CUSTOMER

10 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt and figured out the problem.

Their communication was great, and they kept me updated on what was going on.

John T.

VERIFIED Reyff Electric, Inc. CUSTOMER

11 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

Best professionals in the business, very honest

I would say they were very honest.

John C.

VERIFIED Reyff Electric, Inc. CUSTOMER

12 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a quality company, and they are good guys.

Nothing specific really, they were very prompt

Donald S.

VERIFIED Reyff Electric, Inc. CUSTOMER

13 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very dependable and efficient.

They provide very personal services, and they are helpful during the entire process.

Jeanne H.

VERIFIED Reyff Electric, Inc. CUSTOMER

14 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable and prompt. I did not have to worry about keeping an eye on them during the time they were working on my project.

I trust them.

Kevin M.

VERIFIED Reyff Electric, Inc. CUSTOMER

15 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to use them. They are very helpful and knowledgeable.

Overall, everything, they are very family oriented and friendly. We actually know them through a family acquaintance.

Clint L.

VERIFIED Reyff Electric, Inc. CUSTOMER

16 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just have to say that they are very professional.

I would say that they are very competent.

Kathy P.

VERIFIED Reyff Electric, Inc. CUSTOMER

17 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are my go-to guys.

They are always prompt.

Walter H.

VERIFIED Reyff Electric, Inc. CUSTOMER

18 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are fast and efficient.

They have done work for both my parents and for my home as well. The entire family is happy with Reyff.

Marsha W.

VERIFIED Reyff Electric, Inc. CUSTOMER

19 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great people

Overall great

Jim M.

VERIFIED Reyff Electric, Inc. CUSTOMER

20 of 188

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are old school as far quality and service is concerned, the way service used to be. Something that is missing from today's work ethic.

I would highly recommend them for any and all electrical work.

Read All 188 Survey Responses at Ratings View