Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
August 2002
We declare that Renson Automotive, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #144
(408) 840-3977
1436 White Oaks Road, Suite 9
Campbell, CA 95008
Bill Faulconer is president of Renson Automotive, Inc.

Renson Automotive, Inc. offers a variety of repair services to Santa Clara County drivers, including smog tests, brake systems, fuel injections, engine and computer systems, steering and suspensions, air conditioning, clutch adjustment and replacement, cooling systems, engines and transmissions, and electrical systems. It specializes in using state-of-the-art diagnostic equipment to perform accurate assessments of any system within a car.

President Bill Faulconer has been in the automotive industry since 1977 and took over operations of Renson Automotive in 1986. Mr. Faulconer has completed many customer service and automotive business courses, and he says he’s dedicated to providing quality workmanship and unmatched customer service.

Renson Automotive maintains a comprehensive database of manufacturers’ service requirements, which it refers to when performing services based on vehicle mileage. The shop is also AAA-approved and a member of the Automotive Service Councils of California.

Company Philosophy

“We’ve always strived to offer the best in customer service and satisfaction by repairing vehicles right the first time. We know that if our customers are happy with our services, they’ll feel completely confident about referring us to their friends and families. We like to say, ‘We service you and your car,’ so customers can relax and leave the work to us.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Complete Range of Auto Repairs
Diagnostics of all Kinds
Maintenance Services
Smog Tests
Air Conditioning Repairs
Transmissions
Timing Belts
Brakes

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Renson Automotive, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize state-of-the-art diagnostic equipment and highly trained technicians to ensure every...

Frequently Asked Questions

Q: Do you provide detailed cost estimates?
A: "Absolutely. We’ll give you a complete quote that includes parts, labor and tax, so you’ll know the total from the start. We never surprise our customers with hidden or unexpected charges. "
Q: Will my repair last?
A: "Yes. To prevent problems from reoccurring, we take our time and diagnose each issue correctly from the very beginning. That way, we can focus on the actual problem and use high-quality, long-lasting parts to fix it. "
Q: Do I really need to keep up with my vehicle’s manufacturer-recommended maintenance schedule?
A: "In our experience, people who follow recommended maintenance schedules are able to keep their cars on the road longer and spend less money over time. Proper maintenance prevents breakdowns, helps retain maximum resale value and gets you the...

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Industry Info

Knowing what to do when your car develops problems can save you a lot of money in the long run.
The most important thing you can do to keep your car running at its peak potential is have a basic understanding of how to identify potential problems—not only will this extend the car’s lifespan, it will also dramatically reduce the...
Findings based on statistically reliable research from 262 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 262

Diamond Certified Qualification

Based on 262 customer surveys, we declare
Renson Automotive, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 144
Continuously qualified since August 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Craig E. Verified Customer Name
"I like that they're very upfront and I never worry about them doing unnecessary repairs. I've been working with them for over twenty years."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Renson Automotive, Inc.
1436 White Oaks Road, Suite 9
Campbell, CA 95008
(408) 840-3977
(408) 377-8651 fax
DCID4083778113

Mon - Fri: 8am - 5pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Bill Faulconer, President
41
6
AAA-Approved Repair Shop, ASE Master Automobile Technician
189879
Liability Insurance, Workers' Compensation
Automotive Service Councils of California (ASCCA)
1976
Complete Range of Auto Repairs, Diagnostics of all Kinds, Maintenance Services, Smog Tests, Air Conditioning Repairs, Transmissions, Timing Belts, Brakes
3,000
12 Months or 12K Miles
Santa Clara Auto Repair

Photo & Video Gallery

Survey Responses For

Renson Automotive, Inc.

Renson Automotive, Inc.: Average 9.5 out of 10 based on 262 unique customer surveys of customer satisfaction.
Craig E. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's an incredibly high quality and honest place to get your car serviced."

"I like that they're very upfront and I never worry about them doing unnecessary repairs. I've been working with them for over twenty years."

Megan H. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My family has been going to them for as long as I can remember."

"We feel like we can trust them."

Deran R. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very easy, very honest, and very nice."

"I like how honest they are."

Don B. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need work done on your car, give them a call."

"They're helpful and I trust them. They always give me options on what to do and they fix my car."

Edith K. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've sent several people there. I find them honest, and the man who is at the front desk has a great sense of humor."

"They're courteous and they always seem eager to help. They seem to really care about their customers. They're wonderful."

Illene S. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're honest and they've always done a good job on my car. They were a little higher priced than others, but I found them to be a very good mechanic."

"They're very efficient. They always call to let me know what needs to be done and they get it done within a timely manner."

Jim G. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional."

"I think they're really trustworthy and honest. I've been using them for years."

Karey S. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, honest, and fair priced."

"I like their honesty."

Kathy D. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy."

"I like their service and the fact that they're trustworthy. I've been using them for years."

Ken W. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, reliable, and fair."

"I like their attention to detail."

Mark Y. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are absolutely the best."

"I can trust them."

Natalie J. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great place to go to."

"I like their friendly employees."

Robert H. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a very quality outfit, they have very good prices, and they have an excellent staff."

"I like the way they handle their customers. I think they do an excellent job."

Sarah P. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service is great."

"I like that they answered all of my questions and they explained everything thoroughly to me."

Ruben A. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be dependable."

"I like that when you talk to them, you're talking to someone who understands what you're trying to describe. I'm always very satisfied with their work."

Silvia B. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their place is very organized, they are very clear in explaining what needs to be done to the vehicle, and they are friendly and to the point."

"Their sincere professionalism"

Tom B. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're professional and reliable."

"I like how reliable they are. We've been using them for years."

Betsy H. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest and they are good diagnosticians. They don't fix things that don't need to be fixed. They have my utmost trust and loyalty."

"The personal service and quality of work, they're perfect."

Bob F. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy and I have confidence that they're going to get the job done right."

"I appreciate that I can trust them not to overcharge me, and that they won't do unnecessary work."

Carl B. Verified Renson Automotive, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good place to go."

"I guess their integrity."