Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
November 2004
We declare that Reliable Glass HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #537
(707) 877-6978
5625 State Farm Dr, Ste 1
Rohnert Park, CA 94928
Mike Andrews, President

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in the auto glass industry for more than three decades, and he believes the success of Reliable Glass is directly related to its highly trained technicians, all of whom have more than 10 years of experience in the automotive glass industry and have been with the firm for at least five years. Mike also believes Reliable Glass’ large and loyal customer base has helped make it successful. “A lot of our work is for individual customers, many of whom are repeat customers. We also provide all glass work for most of the local auto dealerships and body shops. If a customer calls the service department at their local dealership and asks who they use, most of them will say Reliable.”

Reliable Glass is proud of the reputation it has gained in its community for providing high-quality work backed by a “no excuses” desire to make sure every customer is completely satisfied. “Whether customers bring their cars to our Rohnert Park shop or need mobile service at their homes or offices, we provide the same reliable service geared toward customer satisfaction,” says Mike.

Company Philosophy

“Our priority has always been customer satisfaction. From our guaranteed price quotes to our workmanship to our honest business practices, we strive to make sure all our customers are completely satisfied. We provide competitive pricing, direct insurance billing and a lifetime warranty on workmanship, but when our customers are happy, that’s when we know we’ve done our job.”

Serving Sonoma and Napa Counties

Automobile Glass
Repair & Replacement

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Reliable Glass, the keys to achieving and maintaining high levels of customer satisfaction are simple: take a detail-oriented approach to its work and focus all its efforts on living up to its namesake....

Frequently Asked Questions

Q: How long will it take to complete my job?
A: "It depends on the extent of the work. Door glass jobs don’t take very long to complete, but a back glass or windshield job usually takes about four hours from start to finish. Windshields are held in place by urethane, which needs time...
Q: Can you give me an estimate over the phone?
A: "Typically, yes. Unlike auto body shops, we don’t necessarily have to see the damage before providing a quote. "
Q: What if I’m not sure what year or model my car is?
A: "If you don’t know certain information about your car, we’ll get the VIN and contact the dealership to make sure we get the right type of glass. "

Map

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Industry Info

If you have a rock chip in your car’s windshield, remember that size matters when it comes to having it repaired.
If your windshield gets chipped by a stray rock while you’re driving, you can typically have the chipped area repaired rather than replacing the entire windshield. According to Jenny Sargis, bookkeeper at Reliable Glass in Rohnert Park, rock...
Findings based on statistically reliable research from 324 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 324

Diamond Certified Qualification

Based on 324 customer surveys, we declare
Reliable Glass
has passed all rating steps and has earned
The Diamond Certified Award
No. 537
Continuously qualified since November 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alyse K. Verified Customer Name
"They got me another Mercedes sticker that they didn't have to get, so they went above and beyond."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Reliable Glass
5625 State Farm Dr, Ste 1
Rohnert Park, CA 94928
(707) 877-6978
DCID7075887999

Mon – Fri: 8am – 5pm

Sat: 9am – 12pm

Serving Sonoma and Napa Counties

Mike Andrews, President
8
224619
Liability Insurance, Workers' Compensation
Automobile Glass, Repair & Replacement
Sonoma Auto Glass

Photo & Video Gallery

Survey Responses For

Reliable Glass

Reliable Glass: Average 9.3 out of 10 based on 324 unique customer surveys of customer satisfaction.
Alyse K. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast and efficient."

"They got me another Mercedes sticker that they didn't have to get, so they went above and beyond."

Bruce E. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For a glass company, they are good and they do a clean job."

"They are competent. It is important to get the right type of glass and to get it sealed right, and they are able to do that."

Cathy W. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick and efficient."

"They came to my office and replaced my windshield. They were done in under an hour."

Darrell O. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're speedy, reliable, and do a quality job."

"They responded to my needs immediately. It was great."

Dave S. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good."

"Everything was great. I was waited upon promptly and they did the job in a very timely manner."

Dennis V. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very competent company, do the job really quickly, and do a good job."

"They were very efficient and did a quality job."

Frank V. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"On time, did what they said they were going to do, and they kept my car very clean. They did what they needed to do."

"I was pleased with their service. I thought they did a great job."

Gary S. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very timely on their quote and time frame. They didn't have my glass size, so they went out of their way to locate one. They got the job done when they said it would be done."

"They were timely and their quote was very reasonable. They gave me a ride to my residence and they called me when they were done. They offered to have somebody pick me up."

Janine B. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got me in quickly and they finished the job when they said they would."

"They did a great job of fixing cracks in my windshield. The quality of the work was really good."

Jay B. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fast and efficient."

"I was able to bring my car in and have them replace the windshield the same day."

Jennifer B. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are friendly, timely, and honest."

"They got the work done as quickly as they said they were going to. They were also very understanding about the fact that I needed to get some work done while they were replacing my car window."

Jeremy T. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they want a good quality job, go to Reliable Glass."

"They were outstanding, very upfront and honest about what needed to be done, told me about different options, and communicated really well with me. I appreciated all of that."

Jodi G. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really easy to work with."

"They came to me."

Jodie H. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They replaced my windshield and when I came back from a trip, some of the moldings came out and they replaced it for me."

"They were quick and quite reasonable. They do what they say they will do and whenever I have a problem with my windshield, I know where to go."

John C. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very fair and reliable."

"They did what they said they would and the job came out well."

John H. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Their customer service was great, specifically the ease with which they worked around my schedule."

John U. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came highly recommended to me and they were worthy of that recommendation."

"I got great service from them, specifically they got me in and out quickly and did a great job."

Josh S. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service and good quality work."

"I didn't have to wait very long for the glass to show up."

Kiko T. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're fast and easy to deal with."

"They're friendly."

Mike R. Verified Reliable Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were cheap, reliable, and fast."

"They were cheap. It was a really good experience."