Independently Rated Highest in Quality
Originally Earned:
July 2011
We declare that Redwood Empire Termite & Pest Control HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1766
(707) 654-4593

Redwood Empire Termite & Pest Control provides complete termite and pest control services for residential and commercial clients in Sonoma, Marin and Napa Counties. The family-owned and operated company uses a variety of methods to rid homes and businesses of unwanted pests, including both chemical and environmentally-friendly treatments.

Owner Brandy Straub is a third-generation proprietor of Redwood Empire Termite & Pest Control, and he says he approaches every job with the same business principles utilized by his grandfather, who established the company in 1946. “My grandfather believed each individual job demanded individual attention, and we continue that philosophy,” says Mr. Straub. “We understand that we’re working in people’s homes, so we’re very conscientious of our surroundings.”

Redwood Empire Termite & Pest Control is well-known for its troubleshooting capabilities— Mr. Straub is a California-licensed pest educator and uses his vast knowledge of pest and rodent behavior to effectively solve all types of infestation problems. “Instead of just putting out baits or chemicals, I follow the pests’ habits and figure out the best way to eliminate them,” he says. “It’s a fun challenge, and it yields positive results and happy clients.”

Company Philosophy

“We go into every job with the intention of leaving the house better and safer than when we arrived. We’re problem solvers—if we’re on a termite job but we see another problem, we’ll go out of our way to solve both. We cater to our customers’ needs and strive to build long-term relationships with them. Ultimately, we want to be their pest control/termite professional for life.”

Serving Sonoma, Marin, Solano and Napa counties including Santa Rosa, San Rafael, Vallejo and Napa.

Termite & Pest Control

Comparative Summary

Few pest control companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than six decades of industry experience, but that’s exactly the case for Redwood Empire Termite & Pest Control. “My grandfather started this company in 1946 with the idea that each individual pest control job should receive...

Frequently Asked Questions

Q: What type of pests do you treat?
A: "I do general pest control, so I cover the complete spectrum, including all species of termites, beetles, moths, weevils, woodlice, earwigs, ants, roaches, rats, hornets, wasps and more. The only thing I can’t handle is bees—they’re sort of a...
Q: How long do I need to stay away from my property when it’s being treated with chemicals?
A: "Depending on the time of year, you can usually return to your house after an hour or two."
Q: Are your pest control treatments safe for children and pets?
A: "Absolutely. All the chemicals I use are nontoxic and safe for children and pets. I’m sensitive to my customers’ environments and needs, so I make sure to never spray anything that could be touched by a child. As an extra safety precaution, I...

Industry Info

Prevention is the key to controlling termite infestations in your home.
Termite control is a two-part process: preventing the termites from accessing your home and treating known termite colonies. There are numerous methods you can use to prevent termites from damaging your home, including receiving an annual inspection...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Redwood Empire Termite & Pest Control
has passed all rating steps and has earned
The Diamond Certified Award
No. 1766
Continuously qualified since July 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kathy S. Verified Customer Name
"Their explanation and follow-through"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Redwood Empire Termite & Pest Control
(707) 654-4593
DCID7078370751

Mon – Fri: 8:30am - 5pm

Serving Sonoma, Marin, Solano and Napa counties including Santa Rosa, San Rafael, Vallejo and Napa.

Brandy Straub
30
Structural Pest Control Baord of California State-Licensed Educator
2113, 8291
Liability Insurance, Worker's Compensation
Larkfield Chamber of Commerce, Windsor Chamber of Commerce
1946
Termite and Pest Control
1,000
Residential and Commercial
1-Year Guarantee on Local Chemical Application, 5-Year Guarantee on Complete Chemical Applications

Survey Responses For

Redwood Empire Termite & Pest Control

Redwood Empire Termite & Pest Control: Average 9.5 out of 10 based on 100 unique customer surveys of these open ended questions.
Kathy S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had them come out for wasps, and they were good about explaining the price. They also gave a good explanation as to what it was we were dealing with."

"Their explanation and follow-through"

Lisa P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He took care of the bugs, and he showed up on time. I didn't have any repeat problems."

"The timeliness of everything"

Aldena G. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was really professional, and he showed up when said he would."

"He killed my ants, and they didn't come back."

Alexia R. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, and it's a family owned business."

"They are honest and solved the problem right away."

Alice K. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and easy to work with."

"They did a great job, and they were flexible."

Allison M. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and knowledgeable. They were also prompt and explained everything ahead of time."

"They were so friendly and accommodating."

Angela S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and dependable."

"I liked everything about them."

Beverly H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had good luck with them."

"I like the serviceman. He was friendly and thorough."

Bill W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very dependable. When we call at the last minute, they always accommodate us."

"The staff was very courteous and friendly."

Bob K. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, thorough, and explain things well."

"The quality of their work"

Bob L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and thorough."

"The promptness"

Bonnie H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job, and they are very responsive."

"They do a really good job."

Brian P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service, I like that I don't have to think about it."

"Reliability"

Candace A. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick and do a good job."

"They are reasonably priced."

Carol L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good, and they get the job done. They are reasonably priced."

"They came right away. They were also nice and clean."

Carol S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, concerned with ecology, and always on time. They call back immediately, and they are sensitive to pets and children."

"Sensitivity to children and pets"

Catherine G. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is great. He really knows what he is talking about."

"I liked his knowledge and his willingness to share it."

Cathy F. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. "

"They actually responded very quickly."

Chad A. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, knowledgeable, and friendly."

"They knew everything about every problem we had."

Christine C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was convenient. They know the neighborhood well."

"The were very knowledgeable."

Chuck E. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would suggest using them. They are very reputable and have good communications skills. Their estimates are always right-on."

"The total package was great. They were very professional, and they provided great service."

Claire P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They were prompt, and they handled the situation well."

Corrado G. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We use their quarterly service."

"They are a small company. Brandy always remembers me, and he is careful with my pets and pond."

Dan L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very knowledgeable, courteous, and efficient."

"They were very professional."

Danielle L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company."

"They showed up on time."

David M. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and a good company to use."

"The pricing is very competitive, and they offer quarterly service which is an excellent benefit."

Marie C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job."

"I like how friendly Brandy is."

Elissa M. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable. They give a lot of useful information."

"They did what they said they would do."

Faye H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are nice and honest."

"Brandy's personal service"

Gene S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them for 35 years and wouldn't use anyone else. They are a great resource. "

"I can't say enough good things about them. They are prompt and communicative. They have good solutions to complex problems."

George W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided excellent service. They were reliable, and they found problems we didn't even know were there. It really saved our house."

"Brandy is very competent."

Elizabeth G. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always on time and very straightforward."

"They got rid of my pests."

Jason C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do the job on time for a fair price."

"They do a good job."

Jeff K. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable"

"Reliability"

Jennifer S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their response time is fast, their pricing is good, and they are very friendly."

"They get the job done."

Jim B. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and trustworthy. "

"They are always on time, and they call to remind me of the appointment."

Julie H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They always checked my schedule first and did it when it was best for me."

"The price"

Julie S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very knowledgeable and reasonable."

"The inspector knows what he is talking about, and the pricing seems to be pretty reasonable."

Kay B. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"They got the job done."

Ken D. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough."

"He tailored his service to the specific needs of our house."

Kieth W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and very thorough."

"Their integrity"

Lee S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time and thorough."

"They are thorough."

Maggie S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are punctual."

"They do the job well."

Margaret D. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Promptness and quality of work"

"Promptness and quality of work"

Mark K. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable and thorough"

"They get the job done."

Mary J. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have always done everything that we needed done, and we have had some pretty bad problems."

"They do what they say they are going to do."

Mel B. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them to everybody. I think the owner is a very fair person, and he cares about people. He is very diligent about taking care of people."

"I would say their promptness and fairness in price for the quality of their work"

Michael M. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"I have known Brandy for years."

Mike B. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional."

"They call ahead of time."

Mike R. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I highly recommend them."

"Good value for the money"

Mike S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service, they're always on time and explain things thoroughly."

"How he communicated the information to me"

Mitchell H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is honest."

"He is honest, and he also knows what he is doing. He charged me a fair price. He's a straight shooter. The termites are gone, and they have never come back."

Pat L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He does a very thorough job, and the work lasts a long time."

"The service is prompt and courteous."

Patricia P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Brandy is very knowledgeable and professional."

"They did a good job. They came out quickly, and I felt they were fair."

Paul F. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are just very prompt. I have used them for years."

"They call before they come."

Paul F. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"The professionalism, punctuality, information, and just everything"

Penny N. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they came at the time they said they were supposed to do. Everything went well."

"They were courteous, polite, and I trusted them."

Rob H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a major incident. They responded very quickly and helped control the situation."

"Fast, friendly, committed service"

Robyn A. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, timely, and they follow through."

"They are efficient, timely, and they have good follow-through."

Steve C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality"

"He seems to be very diligent and accurate on his time tables."

Terry L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I hope they get more business because I refer a lot of people to them."

"They are very straightforward and professional."

Theresa C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for over 20 years. They are great."

"They get personally involved and care about your situation."

Tim C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are high quality, high integrity, and they do excellent work."

"I like the personnel the best."

Todd P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were able to accommodate my schedule."

"They are local."

Tom S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, on time, and reasonably priced."

"They did the job right and did it well."

Tom S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have been a family business for many years, and they have a lot of experience."

"They are very thorough and reliable."

Valerie M. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They service us quarterly, and we are very happy with them. We used another company previously who raised their rates so much. "

"Their rates are fair, and Brandy is very friendly."

Vaughn P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, and they give you the best options."

"They gave us all the options ahead of time."

Vince L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very thorough, and I appreciate his service."

"He is very knowledgeable."

Will W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't hesitate to call them."

"The owner, Brandy, is very knowledgeable about the issues, and he was able educate us about wasps and what to do in the future."

Alice S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They come regularly and do what they say they will do."

"They take care of the pest problem."

Ann H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"As far as I understand, it is a family owned company. They are responsive when you call, and the owner does all the work."

"They call and remind you that you need the service."

Darlene W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They get the job done."

"They are very friendly and personable."

Darwin W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job, and I am satisfied with their work."

"They did good work. I was satisfied with them."

Henry L. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"He seems professional and knowledgeable."

"He seems professional, knowledgeable, and responsive."

Grace H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are responsive."

"I would say the personal contact"

Jan P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would use them again."

"He is friendly."

Jerry H. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, pleasant, and very easy to deal with. You can trust them."

"They do their job well on a quarterly basis. "

Julie S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are competent and conscientious."

"They got rid of our pests."

Karen S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy."

"They are locally owned."

Michelle P. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It was great."

"They took care of the problem."

Evan S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are the only termite people I know."

"They come out and do their job professionally."

Norman A. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient at what they do."

"They cover the entire yard. They really cover the area and do a great job."

Rene D. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I thought it was done professionally, and I got good information about the pest problem."

"Their prompt service"

Rick W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough and honest."

"They are convenient."

Roger C. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"They do the job, and they are very conscientious about it. It's a good service."

Scott O. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to anyone."

"He knew what he was doing."

Claire A. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonable, efficient, and prompt."

"They were very knowledgeable."

Alan S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be quite reliable."

"I think their prices seem to be reasonable and competitive. They are always willing to work with my schedule."

Bill N. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are okay."

"Prompt and reliable"

Cindy M. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are good, and they show up when they are supposed to and get the job done."

"They call before they come, and they show up on time."

Dennis T. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have been satisfied with the work."

"Brandy is very professional. He is always available when we need him."

Greg B. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly, knowledgeable, and prompt."

"What he did worked. He got rid of the pests."

Jean S. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive to calls."

"Brandy is very good."

Marie D. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I haven't thought about it."

"Brandy seems to be a nice fellow."

Vince O. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have been good about showing up on time, and they always respond quickly to our calls."

"Their prompt service"

Mike F. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"That's a tough question. I didn't understand that with all his background and information, he didn't have the proper bags to give me. He gave me wrong information about the compactor bags. I liked the man, and he seemed like a nice guy, but it was at my expense. Everything went through, but it was at my expense."

"He was very personable. I got along with him. When it came down to it, he gave me the proper bags. They were good enough to help me out when things were not correct the first time."

Ryan K. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They were friendly."

Emily W. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wouldn't want to tell them anything."

"I like Brandy."

Matt E. Verified Redwood Empire Termite & Pest Control Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I have them on quarterly service, but I still have some trouble with bugs."

"They are consistent and reliable."