REACH Air Medical Services

REACH Air Medical Services: Average 9.4 out of 10 based on 150 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Alice G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are great."

"We are remote, and they are there. They are really compassionate."

Carol M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were prompt, and they did a good job."

"My wife is the one they picked up. It turned out well, so I was happy."

Donald W. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They get you where you need to go quickly. Their response time was very fast, and they landed right on the highway for me."

"It is fast, and they get me to the doctor quickly."

Franklin S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Where I live, for a person to not have REACH for medical problems, does not make sense. I am very satisfied."

"It turns a two hour ride into a fifteen minute ride."

Harold O. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I don't recall too much about it."

"How quickly they got me to the hospital"

Elizabeth R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is a good company."

"They made me feel comfortable."

Jeffrey G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They get you to the hospital quickly."

"They got me to hospital quickly."

Julia C. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is wonderful."

"Being 1,500 feet over the mountains, it was wonderful."

Karen A. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"That they were very kind, helpful, and reassuring"

"Probably their professionalism"

Kenneth H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were alright, and everything was okay."

"They were very careful, and there were two people with me at all times. They would converse with me to keep me awake."

Leonardo O. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were really consistent, and they took care of business. I would recommend them."

"They are very friendly."

Marie B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Don't get into an accident."

"That they got me to the hospital quickly"

Marvin G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It saved my life."

"That they got me to the hospital really quickly"

Melisa R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"That they are perfect"

"That they got me to the hospital in time"

Naomi M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It was not noisy. It was very comfortable. Even though it was freezing outside, it was warm in there."

"The people were very nice and very attentive."

Randy I. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They saved me my life, and they got me to a place where I was able to go into surgery."

"I would give them a "12". I am alive, and they were able to help me."

Raymond M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is expensive."

"They were really good, and they treated me wonderfully."

Robert L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are just experts at what they do. I could have been in a life threatening situation, and it was a quick flight. They prepared and monitored me the whole way. They made sure I was safe. They were as professional as you can get. They acted and took care of me like I was at the emergency room."

"I would say the way that they communicated to me while I couldn't see anything, they talked to me the whole time and kept me from wandering off. They kept me informed of everything that they were doing."

Stephen V. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They get you to the place where you need to go as fast you can get there."

"I guess the medics called when I got hurt, and the REACH helicopter was there when I needed it."

B.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are able to take off and land safely."

"The promptness"

B.F.P.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very professional, always extremely helpful, and they are always willing to do whatever it takes."

"Working with them, the quality of the work they gave, and they are very professional."

C.F. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The service has been reliable."

"They fly an IFR aircraft."

C.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have always been professional on the scene, and we have always been happy with them."

"I guess their professionalism"

C.P. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"We communicate and coordinate well with eachother."

"Their availability and response"

C.U.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have been out here to help us during training."

"Professionalism"

C.F.P.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I always enjoy the air ambulance. I've even ridden in it for training purposes."

"I've always been very pleased with my interaction with them."

C.C.S.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"If you are the one needing the helicopter, you are pretty glad they are there."

"That they are there as I am in a remote area"

C.F.D.A. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"We fly patients with them all the time. They are a very good organization to be part of."

"The knowledge of the personnel"

Ells F. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would recommend them."

"They saved my life twice."

M.G.H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"That they are professional, on time, and dedicated to their patients care"

"The ease of getting in contact with them"

N.B.M.C. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I like that they are always professional, responsive, and easy to work with. I've never had a problem with them."

"The pride and professionalism of the air service people."

S.J.G.H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are absolutely the best."

"When we have to transport to the hospital, the staff is very efficient, very knowledgeable, and helpful."

S.A.H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have a very rapid turnaround. They are very professional, and they communicate well with local hospitals."

"Their response time"

U.A.S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have always had a positive interaction with REACH during emergency situations. They are professional and easy to work with."

"I like their level of training and competency."

B.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're professional and reliable, they're good at what they do."

B.V.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're Johnny on the Spot. They're very professional, very well trained, and we work with them very easily. They're great folks to work with. I've never had a bad experience."

B.F.P.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything; their professionalism, the quality of their services and care, and their responsiveness to our training needs."

C.F.S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They"

C.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism with patient care"

D.H.M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're prompt, efficient, their staff is always very knowledgeable, and the patient is their number one priority. I think they do an outstanding job."

F.R.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've been very happy with what they've done. When the flight nurse or medic has helped us load patients, they've been very clear on safety procedures when loading, and very direct so as not to waste any time. They have good communication with the ground and they're very professional. Even when they had to wait for an hour during a staging, there were no complaints, they understood what was going on and they worked with us. They've been fantastic."

F.R.H.G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very friendly, very accurate, and well trained."

G.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"All the dealings I've had with them have been phenomenal. They communicate very well and the paramedics are always personable and professional."

H.V.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very helpful. We're located so far from town and they get to us really quickly; they're very responsive. We have a very good working relationship with them."

K.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used them personally and also for the department. Personally, the staff was fantastic, very helpful and very professional. The same is true for their assistance with the fire department, they've always been very helpful and very professional."

L.C.F.P.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've used REACH for many years. Their new recruits do their hot loads with us. What stands out is their continuity of operations and their compassion. They seem to pick people who fit in well with us and with their responsibilities; people with good morals and values who are intelligent, well trained, and caring. Whenever we need to send a family member or friend out, we always know that they will receive excellent care."

N.B.M.C. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very prompt, very good at communication, and they're very professional."

R.C.F.D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, and they seem to work well with our firefighters. They're well above other companies we have worked with."

Athena M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, she was very scared, but they took care of her very well, reassuring her, and they stayed with her all the way to the hospital even after they landed. She speaks highly of them."

Bonnie S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The confidence that the pilot and the crew had."

Brian G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were ready for me when I got out of the emergency room."

Carol S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"That I wasn't awake when I took it. They were very kind and generous. It was great."

Carolynn M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient in what they did to get me aboard the helicopter. They were very nice. I was scared to death. I don't remember a whole lot, but I know they were really great. They took very good care of me. I was treated really good. I made it through all of that because of their care. "

Charles S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They give great service. They were friendly and caring. "

Cheryll N. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very concerned about my feelings. If I was scared, they said that they wouldn't crash, not to worry. They were always talking to me to make me comfortable. They were great from the time they came into my room until they delivered me to my room at St Helena. They came in, lifted me up, and made sure I was warm. They covered me up with a sleeping bag so I wouldn"

Curtis T. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had the time to answer the specific questions I had to ask. They were very professional as far as their doctors go. I think they are great."

Daniel K. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I appreciated getting to the hospital promptly."

David B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I don't remember much about the flight, I had a stroke. They got me there safe and fast."

David H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got me there in one piece. They were there right away."

David R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took my husband from one hospital to another, he was still alive when he got there."

David R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were wonderful. They took care of my husband great. Their men saved my husband's life."

Deborah D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt, very with it, very qualified, they knew what they were doing. I felt very safe."

Dennis B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made the right instant decisions. They got him where he should have been instantly. It was fast and perfect. They saved his life."

Dennis D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job."

Derek L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Instead of an hour and a half from point A to B, it only took them a few minutes to get me where I was going. It is really important to get there as fast as possible and they did that."

Donald C. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made sure I was calm and sedated. I don't like heights. They really put me at ease and made sure I was comfortable to my destination. I told them I wasn't comfortable with flying or heights."

Dorothy S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They saved my life. They were available to get me somewhere I needed to be quickly. "

Edward L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were compassionate. It was just a great experience."

Evelyn R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They made me comfortable in the helicopter when I was scared to death."

Francis G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very courteous and very responsive. They were compassionate, understanding, and professional. There was no flaw in anything they did. I couldn't have asked for better care."

Francisca E. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything was excellent."

Gregory Z. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency"

Heidi P. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the onboard care that they provide. They were very kind."

H.S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really careful, concerned, and just nice people. They were really professional in their job."

James H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Although I was pretty out of it, I don't recall there being any problems."

James S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The techs were fantastic. They explained everything they were doing and got him there as quickly as possible to try to save his life."

Jamie J. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The crew was pretty good. They were courteous and professional. I'm kind of a jokester and the pilot went right along with it. It was great."

Janet H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got my wife down there quickly as possible. "

Jennifer K. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I'm fortunate. I was having seizures and was pretty out of it, but they got me there quickly so things worked out well for me."

Jeralyn G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"As far as I know it was very, very good. They had me drugged and it was a very smooth ride."

Jerry R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were perfect. I appreciated everything they did."

Jimmie L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Since I live in a rural area I like having the insurance cover my whole family for only $50 a year. It makes me feel comfortable."

Jimmie L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took care of me completely. They got me there fast, used the right drugs and everything. They did everything right."

John G. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They get you there faster."

John P. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were courteous and nice."

Judy C. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was nice ride. It was like riding in a car, only faster."

J.H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was once helicoptered because they didn't have enough knowledge at the hospital I was at and I was pretty bad. REACH was very qualified and very caring. It was not like I was just a number. They gave personal attention. I like their personal relations because they didn't treat me like a piece of meat."

Kathy M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got me there in time to save my life."

Kay B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was so scared. I liked how they talked to me the whole time, kind of joking with me to take my mind off of things. They made a bad experience kind of fun. I'm a fan. I tell everyone to buy helicopter insurance."

Lee T. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was only conscious once, but they were nice and took good care of me."

Linda T. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I can't remember his name, but my emergency tech was just so awesome. He helped me to be so comfortable and took good care of me. He was confident in his job skills. I've been around a lot of EMTs and medical personnel and he was just top notch."

L.H. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It worked out well for me. I had a heart attack and they flew me all the way to where I had my heart surgery. It was just comfortable all the way."

Margaret S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was 100% satisfied. They were very good. They were courteous and very personable. They kept checking to make sure I was comfortable."

Mark M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did very well, both the attendants and the pilot. I'm a pilot myself and everything was perfect. I'm a big guy, but they managed to get me in."

Mark S. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people, just God bless them for taking such good care of me."

Mary B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The professionalism of the staff. Once I was loaded into the helicopter, I felt like I could relax because they were taking care of everything."

Michael B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've had two experiences with REACH. They are just very, very professional, very friendly, caring, and concerned."

Michael B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable, prompt, and quick."

Michael D. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, well they were wonderful. Considering the situation they made me as comfortable as possible the whole way."

Michael R. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Just the fact of getting hauled over there to the hospital. They got me there quick."

Michael T. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were exceptional. They talked to me and tried to put me at ease about my husband. They asked me for my home phone number and when they landed, they actually called me at home, told me he was in ICU and was fine. I was grateful for that and thought it was above and beyond"

Misty B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They saved my life. If they hadn't gotten me to the hospital, I would have been dead by morning."

Nicole L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The male medic was very confident. I asked if he had done this before, and he said all the right things. He knew what to say to comfort me. He let me know everything would be fine."

O.B. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They saved my husband's life. They were very polite and informative. They explained everything because the knew I was worried. When they arrived at the hospital, they called to let me know they had arrived safely, because it was storming. The reassured me that his condition was stable they were just wonderful."

Patricia M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I must say that everything went right. I'm here to talk about it."

Randy K. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think it boils down to how quickly they got me to the hospital, they were very efficient."

Robert L. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I'm a physician. When I got in the helicopter I had no vital signs and they saved my life."

Roy M. Verified REACH Air Medical Services Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fantastic. They had to be very fast and they were. The whole crew was really great. I'm a retired CHP, and I've seen crews that were not so good, and this crew was really fantastic. They really cared. "

Christopher L. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"That it is safe, fast, and smooth"

"That I didn't have any issues whatsoever"

James M. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"That they would be in much better shape, without worrying, if they use their service."

"One thing was that they were very friendly. They knew what they were doing, and I was very satisfied with their service."

James S. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I recommend it."

"Obviously, the service is quick."

Joseph A. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"If you have no other options, they are best way to get there."

"I had them take me from Clearlake to St. Helena in a matter of minutes."

C.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I don't know what to say."

"I like that they are in the county."

E.M.S. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"The management is great to work with."

"Eric, the regional manager in Santa Rosa, was very personable and very attentive to my needs. He is responsive and has a good sense of humor."

F.B.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I get along well with them."

"They are available."

P.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"When I call, they are there."

"I like the fact that there is a nurse for RSI when needed, as sometimes I am far from a hospital."

S.C.H. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I think they are a good resource."

"They are really accommodating and helpful in accomplishing a transport."

B.V.I.V.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're friendly and their paramedics are very knowledgeable. They give us good service and we've got a good relationship with them."

B.L.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their timeliness, they respond quickly and they fit into the short time schedule we need."

C.P.M.C. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Lots of things. Their customer service, their communication skills are great, and their system for taking in information, their CAD for intake, is phenomenal. They also give us a direct contact, and literally anything I ask for I get."

C.W.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're always friendly and they seem like they do a good job."

E.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're responsive, and in the event you need care out of the area, you know you're got someone who get you there quickly and take care you en route."

L.C.S.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We're thrilled with the service. We appreciate their dependability. They're always available, and if they are on another call, they make arrangements to bring a helicopter in from another area to help us."

N,F.P.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're here in this county and they pick up our patients and fly them out promptly."

P.F.D. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're professional, they're always timely, and they're open to feedback and communication."

Alfredo M. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They assisted me well. "

Edward H. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the job."

Kathryn K. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The staff was very caring and considerate."

Mathew H. Verified REACH Air Medical Services Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The in-flight nurse really helped, really helped to calm me down."

Daniel F. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They were readily available."

"How quickly they were able to respond."

M.D.A. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are very good."

"Their pediatric services, they ask questions, and they are medical experts in EMS for pediatric care."

R.F.P.D. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They would probably get the patient to where they need to be as quickly as possible."

"They are a reasonable resource for Sonoma County."

U.V.F.D. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They fly more often than their competitor does in inclement weather."

C.F.N.C. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It's always been really good service, no problems."

C.F. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They can offer a speedy travel time to the hospital and they can meet us at remote locations. They're good at this."

O.C. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their fast response"

Frank T. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked their services."

I.N. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was a quick flight. "

James H. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got him there faster than by car or ambulance."

Lorri H. Verified REACH Air Medical Services Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"All three of the people were just "ten". They were awesome, just so nice."

D.M.C. Verified REACH Air Medical Services Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"They are well known in the area."

"They are usually personable."

Cheri R. Verified REACH Air Medical Services Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It was a quick flight. They were really forthcoming with giving me any drugs to calm my nerves. "

Robert C. Verified REACH Air Medical Services Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were very professional."

N.F.P.D. Verified REACH Air Medical Services Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:

"I don't know."

"They are professional."

Edward V. Verified REACH Air Medical Services Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They seemed very proficient at what they were doing."

Gregory M. Verified REACH Air Medical Services Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"How easy it was to get a hold of them and how quickly they came."

Jack P. Verified REACH Air Medical Services Customer Name

Q1:3 out of 10

Q2:Yes

Q3 & Q4:

"Know what it is going to cost you."

"It's an important service when you live in a rural area."

Kathleen G. Verified REACH Air Medical Services Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"Considering I was dying, I'm grateful to be alive."

Larry H. Verified REACH Air Medical Services Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Margaret C. Verified REACH Air Medical Services Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"The ride was fine."

REACH Air Medical Services

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For