Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
January 2005
We declare that RCR Property Management HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #591
(925) 388-6936
928 Main Street
Martinez, CA 94553
Mark Ross, Broker

Personal service, not a corporate formula, is the hallmark of Ross Co. Realtors. Gene Ross and Mark Ross have led the family business in Martinez since the early 1980s, and have over 65 years of combined experience in sales and property management. Sellers especially benefit from Mark's ability to accurately price residential and multiresidential properties, while Gene's experience with large commercial transactions is invaluable.

Gene is a former Contra Costa College District Trustee, while Mark is currently a council member for the City of Martinez, so both have the advantage of truly knowing and serving the community, its people and their needs. This additional experience enables them to provide a unique quality of service to their clients.

Ross Co. Realtors serves clients in central and east Contra Costa County. Their goal is to make the process of buying, selling, or managing property as simple for the client as possible. Let them put their expertise to work for you today.

Company Philosophy

"I’d say our number one strength is integrity. When we agree to work with a client, we give them 100% in all areas—whether we are selling a little house or taking on a huge commercial management project. Our integrity, experience and personal touch gives results that you can’t get from other real estate companies.”

Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.

Residential Sales
Commercial Sales
Land Sales
RCR Property Management

Map

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Findings based on statistically reliable research from 31 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 31

Diamond Certified Qualification

Based on 31 customer surveys, we declare
RCR Property Management
has passed all rating steps and has earned
The Diamond Certified Award
No. 591
Continuously qualified since January 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bette B. Verified Customer Name
"I deal with both Mark and Gene. Both are just wonderful. I am very happy with them. They are very pleasant and so helpful."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

RCR Property Management
928 Main Street
Martinez, CA 94553
(925) 388-6936
(925) 372-4715 fax
DCID9253728400

Mon - Fri: 8:30am - 5pm Other: By Appointment

Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.

00135604
Liability Insurance, Worker's Compensation
Gene Ross and Marge Ross, Owners Mark Ross, Sales Broker and Property Manager
Contra Costa Property Management

Survey Responses For

RCR Property Management

RCR Property Management: Average 9.5 out of 10 based on 31 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Bette B. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I deal with both Mark and Gene. Both are just wonderful. I am very happy with them. They are very pleasant and so helpful."

Dan M. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gene Ross"

Don C. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have sold property for us in the past. They are honest and reliable. They're really professional and did a very good job for us."

Frank K. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are fair."

Jim B. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are personable when doing collections and follow-up. Even if I'm late, I don't feel threatened. I actually feel guilty. The are nice people to work with."

Jim J. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I work primarily with Mark Ross. I think he is one of the most intelligent real estate brokers I have encountered."

Ken J. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"If I have a problem, I can speak with Gene to get advice and work on the problem. I've had an ongoing relationship with them, and they've managed several of my properties."

Ken M. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gene's response to issues or questions"

Roy S. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've dealt with Gene for years. He helps us with our building and the other property that we own. Gene takes care of us."

Martin S. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Gene is wonderful. He does extra work. We just had a $300,000 air conditioner put in. He was just out here today checking on it. He didn't have to do that."

Roberta B. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The approachability of the staff and the principal"

Tom M. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very knowledgeable and very hardworking, they meet all of my requirements."

Jerry J. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable and can produce results."

James M. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Ross is brilliant. With his expertise in investments, I live in a mansion today."

Mark C. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism"

Tom C. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Attention to detail and follow up. "

Carter D. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a personalized service."

Noelle N. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Integrity"

Bette B. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Promptness, candor, and they were straightforward."

Ken B. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept me informed."

Betty B. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is a personal thing. They treat you like they know you, and want to do what is best for you."

Alice P. Verified RCR Property Management Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to understand my feelings about my house. My husband built it. We lived here for 50 years."

Tom C. Verified RCR Property Management Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good attention to detail and very personable employees"

Don G. Verified RCR Property Management Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Mark Ross"

Greg D. Verified RCR Property Management Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Things seem to get done without problems, and done quickly."

Barry S. Verified RCR Property Management Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good customer service."

George C. Verified RCR Property Management Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the personal attention that Mark provides."

Jaquelyn S. Verified RCR Property Management Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Eugene Ross was very knowledgeable, friendly, and helpful. They got the best price."

Lacy L. Verified RCR Property Management Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were persistent in trying to get the sale. They did everything they said they were going to do and stayed in contact with me."

Katherine M. Verified RCR Property Management Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I felt that I was being taken care of."

Gus K. Verified RCR Property Management Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Convenient location"