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Diamond Certified Company Report

Rayne Plumbing and Sewer Service, Inc.

Diamond Certified Company Report

Rayne Plumbing and Sewer Service, Inc.

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 311 VERIFIED CUSTOMERS i

W. P. M.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

1 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and they show up on time. They're good with scheduling and they follow the schedule. Some places say they will come and then they don't show up.

They have the right people for the job. They don't have to send someone over or under qualified to do the job.

Rachel R.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

2 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were prompt, they always took my calls, appointments were fairly quick to schedule, and all the people I dealt with were nice, both on the phone and the techs that came out to the house. I've had them do plumbing, and also gas lines, they do really good work on both of those, I was really satisfied.

Alice G.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

3 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and fast.

Good service, they stuck to the job until it was done and they were prompt.

Read All 311 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Yussef Nesme, Vice President

Rayne Plumbing and Sewer Service, Inc. has been providing plumbing service work for Bay Area residents for more than 50 years. The company is available 24/7 and is adept at handling both emergency service work and a wide range of water and sewer issues, including kitchen sink and toilet stoppages; complete plumbing fixture, pipe and gas line replacements; backflow valve testing; water heater and boiler replacements; property line clean-outs; and more. It also offers complete tenement improvement services and works actively with retail chain accounts and government agencies.

Rayne Plumbing and Sewer Service is known for its patented Scalemaster machine, which removes mineral deposits (scale) that build up in Bay Area plumbing systems and restrict water flow. The Scalemaster achieves its goals without using chemicals; instead, it creates oscillating mechanical waves and sound waves that rapidly burst through water and dissolve obstructing scale that’s attached to pipe walls. President Steve Ionis invites potential customers to visit www.rayneplumbing.com to learn more.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Rayne Plumbing and Sewer Service, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County

SERVICES PERFORMED

Plumbing Installation and Repairs
Sewer and Storm Line Hydro-Jetting
Camera Equipment for Sewer Lines
Sewer, Water, and Gas Line Repairs and Replacements
Water Heaters
Backflow Device Replacements
Remodels and Repipes

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Rayne Plumbing and Sewer Service, Inc.

Company Profile

Rayne Plumbing and Sewer Service, Inc. has been providing plumbing service work for Bay Area residents for more than 50 years. The company is available 24/7 and is adept at handling both emergency service work and a wide range of water and sewer issues, including kitchen sink and toilet stoppages; complete plumbing fixture, pipe and gas line replacements; backflow valve testing; water heater and boiler replacements; property line clean-outs; and more. It also offers complete tenement improvement services and works actively with retail chain accounts and government agencies.

Rayne Plumbing and Sewer Service is known for its patented Scalemaster machine, which removes mineral deposits (scale) that build up in Bay Area plumbing systems and restrict water flow. The Scalemaster achieves its goals without using chemicals; instead, it creates oscillating mechanical waves and sound waves that rapidly burst through water and dissolve obstructing scale that’s attached to pipe walls. President Steve Ionis invites potential customers to visit www.rayneplumbing.com to learn more.

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Company Philosophy

"We maintain a classic viewpoint: The customer is always right. To that end, our goal is to always meet or exceed our customers' expectations for satisfaction. We're all about building relationships, and customer satisfaction is paramount–it's something we strive to achieve on every job."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Rayne Plumbing and Sewer Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing excellent customer service throughout every aspect of every job. “Our customer service has been our biggest attribute for more than four decades,” says President Steve Ionis. “We want our customers to have complete confidence when they call us, and we accomplish that by doing whatever it takes to make them happy.”

Rayne Plumbing and Sewer Service has been providing general plumbing services for Bay Area residents since 1964. The company is adept at handling both emergency service work and a wide range of water and sewer issues, including sink and toilet stoppages; complete plumbing fixture, pipe and gas line replacements; backflow valve testing; water heater and boiler replacements; property line clean-outs; and more.

Unlike plumbing companies that only offer their services during regular business hours, Rayne Plumbing and Sewer Service makes itself available 24/7 to handle emergencies–a comprehensive service approach that has endeared the company to its clients. “It’s easy for plumbers to react to customers’ needs during normal work hours, but not every company can take care of its customers at 2am,” says Mr. Ionis. “We’ve never missed an after-hours call. Our customers know we’ll be ready whenever they need us.”

Another distinguishing feature of Rayne Plumbing and Sewer Service is its commitment to providing no-pressure services, which includes performing temporary fixes so homeowners can still have water during emergencies and encouraging them to look at several bids and weigh their repair options. “We believe people should always have options when it comes to plumbing, even when they’re facing a big problem like a water line break,” explains Mr. Ionis. “We’re confident that our potential customers will choose us after they’ve weighed their options, because our prices are competitive and our services are top-notch.”

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Industry Info

Clogged drains and pipes are common problems when it comes to household plumbing systems, but a few preventive steps can keep your drains flowing freely and prevent you from having to call a plumber every few months. Consider the following tips:

Don’t use drains as garbage cans. “Homeowners should always be mindful of what they put down their drains,” says Steve Ionis, President of Rayne Plumbing and Sewer Service, Inc. in San Jose. “Don’t use your garbage disposal for anything more than disseminating solids you may have accidentally put into the sink or leftover particles from washing dishes.”

Dispose of grease correctly. “Adding used oil and grease to drain lines can cause major problems,” says Mr. Ionis. “Instead, let cooking grease cool and solidify in the pan, then use a paper towel to wipe out as much grease as possible and wash the pan as usual.”

Choose soaps carefully. Dishwashing detergents loosen grease and food particles from dishes, which can then cling to drains and harden. Likewise, many soaps, shampoos, shaving creams and lotions also contain waxes and oil, which can trap hair and particles in bathroom sinks and shower drains. Try limiting your use of these products and choose environmentally-friendly soaps with lower concentrations of wax and oil.

Regularly check for clogs. Pour boiling, soapy water down your drains on a weekly basis to clear out grease and waste build-up. Every three months, mix two cups of baking soda and one cup of vinegar down each sink drain. Wait 30 minutes and clear out the solution with boiling water. Flushing your pipes by filling all sinks and bathtubs with warm water and pulling the drain plugs simultaneously once a month (once a week for pipes that clog easily) can also help flush out possible clogs.

Ask for answers. “If you’re having a consistent problem with your drain, get a clear explanation from a plumber to learn why the problem occurred in the first place,” recommends Mr. Ionis. “Often, a plumber can retrieve portions of the material that was restricting the sewer line and explain how to avoid future clogs.”

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Frequently Asked Questions

Q: How much do you charge for plumbing work?

A: Our fees are based on the time we spend on the job and the materials we use. A lot of plumbing companies have changed their pricing structures to a flat rate, but that’s designed for plumbers who work for commissions, and it can make homeowners feel pressured to buy items and services they don’t really want. We never sell on a commission basis. We’ll give you an estimate for the hourly rate and cost of equipment so you know what to expect in terms of cost.

Q: Will you keep my house clean while you’re working?

A: Yes. Our plumbers work carefully and clean up after themselves without being told. They carry tarps, wear rubber booties to prevent soiling floors and take every precaution to respect each customer’s home as if it was their own.

Q: What do you recommend if I have roots in my sewer line?

A: First, we need to get a camera into the sewer line. Once we detect where the roots are penetrating the sewer line, we can provide you with an estimate to excavate down and remove the roots. That’s the easiest and most permanent method, but we can give you other options as well.

Q: My water heater pilot light just extinguished. Do I need to worry about gas entering my house?

A: No. In order for the gas valve to stay open, there has to be heat between the pilot and the valve. If the pilot is extinguished, the thermocoupler (the device that connects the pilot and valve) is cold and doesn’t allow electricity to flow through it. When that happens, the valve shuts off automatically.

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SELECTED PHOTOS FROM Rayne Plumbing and Sewer Service, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Yussef Nesme

Expert CONTRIBUTOR PROFILE

Yussef Nesme: Expanding His Horizons

By James Florence, Diamond Certified Resource Reporter

SAN JOSE – While landscaping and plumbing may seem like completely different industries to many people, for Yussef Nesme and his career path, one led to the other. “I started out in landscape design,” he explains. “It seemed to me that plumbing was pretty similar to landscape irrigation, and since plumbing is something everyone needs, I decided going into that industry would be a good career move.” Today, as Marketing Director of Rayne Plumbing and Sewer Service, Inc., Yussef enjoys the professional diversity that his position allows. “I love every aspect of my job, whether it’s meeting with people and building relationships on the sales and marketing side or working with my hands in the field.”

A lifetime resident of the Bay Area, Yussef says he appreciates living in what he considers the “capital of technology.” “In terms of technological innovation, the Bay Area is where the action is, so it’s exciting to be a part of that. Our area is both home to some of the major technological leaders and innovators and the place where all the new startups want to come to get established.”

When he’s not working, Yussef likes engaging in a number of sports-related activities, including playing pick-up basketball, snowboarding, jet skiing and training mixed martial arts. He also enjoys spending time with his mother and sisters, as well as his dog, Capone, a 150-pound boxer-pitbull mix.

Throughout his career, Yussef has learned the value of the age-old maxim: the customer is always right. “A lot of times, people will get carried away trying to convince somebody else that they’re right,” he explains. “But the amount of energy, time and frustration involved is rarely worth whatever they’re arguing about. As a professional, I’ve found it’s much more beneficial to avoid arguments altogether and just do what I need to do to make the customer happy.”

When asked the first thing he’d do if he could retire tomorrow, Yussef expresses a desire to expand his horizons. “I’d travel the world,” he says. “I’d especially like to visit Greece—besides the historical sights, I’ve been told it’s gorgeous and the people live really simply, which sounds like it’s right up my alley.”

Ask Me Anything!

Q: If you had a theme song, what would it be?
A: “Simple Man” by Lynyrd Skynyrd.

Q: What’s your favorite movie?
A: “Dumb and Dumber.”

Q: What were you most known for in high school?
A: I guess I was the class clown.

Q: Who’s your favorite comedic actor?
A: Will Ferrell.

Q: Which Seinfeld character do you most identify with?
A: Kramer.

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Expert articles
  • Safety Requirements for Water Heater Installation

    SAN JOSE — An important yet often overlooked aspect of water heater installation is safety code compliance. Due to the potential safety risks posed by a water heater, you should be aware of safety code requirements and make sure they’re properly implemented.

    One critical safety requirement is strapping. Regardless of a water heater’s location, it needs to be attached to a sturdy surface (a 2×4 connected to the wall, for example) with two metal straps: one near the top of the unit and one near the bottom, about four inches above the gas controls. When correctly installed, these straps will keep your water heater from falling over during an earthquake.

    Another safety requirement is keeping a drain pain beneath the water heater to catch water from leaks. If your unit is located inside your house, you’ll need to run some PVC piping from the drain pan to an outside location or crawlspace where the water can safely drain. This measure will protect your floor from water damage in the event of a leak. While not always required, it’s also a good idea to place a drain pan beneath a water heater located in the garage.

    If your water heater is in your garage, it’s required to be situated on a stand or elevated to a minimum height of 18 inches above the floor. The reason is simple: due to the presence of vehicles, a water heater’s gas burner represents a potential combustion hazard. If any leaked oil or fuel comes into contact with the burner, it could cause an explosion.

    To learn more about the water heater safety codes in your area, contact your city building department.

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Expert video tip

Video: Water Heater Safety Codes

Complete Video Transcription:

SAN JOSE — Host, Sarah Rutan: Prior to replacing a water heater in your home, you’ll need to be aware of safety code requirements. Today we’re in San Jose with Diamond Certified Expert Contributor Yussef Nesme of Rayne Plumbing and Sewer Service to learn more.

Diamond Certified Expert Contributor, Yussef Nesme: So, it’s often that we get asked by homeowners, “I’m replacing my water heater. Do I need to pull a permit?” The answer is, “Yes.” They recommend that you pull a permit any time you touch a water heater, even if it’s just removing it for a little bit, and then putting it back in. But if it’s a new one, the cities do want you to pull a permit. The cost depends on the city, but it’s usually under $200. Sometimes it’s a little bit more, depending on your city, again. Something you would want to inquire with them.

But one thing I want to go over, too, is code. Whether you get a permit, or you don’t get a permit, you should know about the code because whether you’re going to sell your home, or for your own safety, it’s stuff that you need to know about. First, we’re going to go over strapping, which I think is the most important. Your water heater needs to be strapped. It doesn’t matter where it is. It needs to be strapped in case of an earthquake.

These are what the straps look like. And the way you’re going to want to put the straps on is you’re going to put one on top. And it’s got to be nine inches below the water heater. So, no, maybe that’s a little too much. That’s about nine inches right there. And you’re going to want to strap it to something behind, so, it could be – . And, again, the city, it depends on the city, but you would want to strap it to something where it’s either a 2’ x 4’ connected to the wall.

Sometimes there’s not really, like, a flat surface in the back. What they really want you to do is make sure that the water heater cannot move left to right. So, like I said, you might want to have to put 2’ x 4’s back there. Or a lot of the times they recommend that you do plumber’s tape to anchor it to a different part of the wall to where it’s steady and it’s not going to move left and right, should an earthquake happen.

And then the bottom strap needs to be about 4 inches above the gas controls, right here. And that is going to be code. And so, you would strap both of them to something in the back. And sometimes it could get tricky, depending on where the water heater is placed. But at all times the water heater does need to be strapped.

The other thing that is huge with code is having a water heater pan, and draining it out. So, if it’s inside of the house, you’re going to need to have a water heater pan that goes under the water heater. You’re going to have to connect some PVC piping, and run it out to an open space to somewhere outside of your home, or into the crawlspace, or something like that. But it does need to drain out. The reason they do this is, if for whatever reason your water heater starts leaking, you’re not going to damage the inside of your house. So, that’s one thing that is a must, also, for complying with the codes. And that’s in most cities in California.

Now, one thing you should keep in mind: If this is in your garage, if the water heater is in the garage, you should still have the pan. And depending on the city, they would still want you to run it out. But we recommend go ahead and run out the drain line to outside, just because a lot of people have good possessions inside of their garage. And if your water heater’s leaking, and you just have the pan, and it doesn’t have any piping draining out, all the water’s just going to spill out, and your garage is going to be full of water. So, we recommend doing it. It’s really inexpensive to do, and it’s fairly easy to do as well. But these two things are musts.

The other thing is, if your water heater is in a garage, it is mandatory to have a water heater stand. So, the water heater stands you could get at, you know, most supply houses and stuff like that. And the reason that they want it elevated is because of emissions. There’s a gas opening right here. And they worry that with the gas, the emissions from the car, that it could combust and it could blow up your water heater. So, that’s the reason that they want it on a stand. And that is also water heater code for most cities in the Bay Area.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Rayne Plumbing and Sewer Service, Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Rayne Plumbing and Sewer Service, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 311 VERIFIED CUSTOMERS i
Rayne Plumbing and Sewer Service, Inc. : Average 8.5 out of 10 based on 311 unique customer surveys of customer satisfaction.

W. P. M.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

1 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable and they show up on time. They're good with scheduling and they follow the schedule. Some places say they will come and then they don't show up.

They have the right people for the job. They don't have to send someone over or under qualified to do the job.

Rachel R.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

2 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were prompt, they always took my calls, appointments were fairly quick to schedule, and all the people I dealt with were nice, both on the phone and the techs that came out to the house. I've had them do plumbing, and also gas lines, they do really good work on both of those, I was really satisfied.

Alice G.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

3 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and fast.

Good service, they stuck to the job until it was done and they were prompt.

Josh E.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

4 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd just recommend them.

They did the job. They didn't do anything bad that stuck out.

Ajanae E.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

5 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and reliable.

I think that the responsiveness, they got to the job pretty quickly.

C. A. L. L. C.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

6 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great for our business hours, fast and no issues.

Their quality

Lina R.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

7 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience, they were 100% and very good.

I was satisfied and they did what I asked for.

I. A. T.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

8 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest, he's great, I would recommend him to anybody.

I can recommend them to anybody and feel confident that Steve and Rayne Plumbing will take care of them.

C. P. A.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

9 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great, professional and on time.

Their professionalism

M. R.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

10 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They don't charge to visit. They only charge for the work they do, no pressure.

Customer service

W. P. A.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

11 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very quick to respond and they do a great job. The prices are really good.

Very reliable

T. P.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

12 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good plumbing company, and they respond quickly.

Basically their speed taking care of the problem

S. P.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

13 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is good.

The service is good.

M. P. A.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

14 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with

They were responsive.

K. W. B.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

15 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional.

They have a good manager and the office is very helpful.

A. H.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

16 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them for sure.

They're prompt and definitely able to skillfully handle the scope of the work.

Munawar A.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

17 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job.

I can't really think of anything right now.

P. W. M.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

18 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're very detailed and customer service oriented and always on time, fair pricing

The details they give on their estimates

T. R. T.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

19 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable and responsive, more than I expected

Responsive

E. M. D.

VERIFIED Rayne Plumbing and Sewer Service, Inc. CUSTOMER

20 of 311

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did good work.

They showed up quickly.

Read All 311 Survey Responses at Ratings View