Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
December 2004
We declare that Rayne Plumbing and Sewer Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #545
(408) 763-3595

Rayne Plumbing and Sewer Service’s vans are stocked with all types of equipment.

Rayne Plumbing and Sewer Service, Inc. has been providing plumbing service work for Bay Area residents for more than 50 years. The company is available 24/7 and is adept at handling both emergency service work and a wide range of water and sewer issues, including kitchen sink and toilet stoppages; complete plumbing fixture, pipe and gas line replacements; backflow valve testing; water heater and boiler replacements; property line clean-outs; and more. It also offers complete tenement improvement services and works actively with retail chain accounts and government agencies.

Rayne Plumbing and Sewer Service is known for its patented Scalemaster machine, which removes mineral deposits (scale) that build up in Bay Area plumbing systems and restrict water flow. The Scalemaster achieves its goals without using chemicals; instead, it creates oscillating mechanical waves and sound waves that rapidly burst through water and dissolve obstructing scale that’s attached to pipe walls. President Steve Ionis invites potential customers to visit www.rayneplumbing.com to learn more.

Company Philosophy

“We maintain a classic viewpoint: The customer is always right. To that end, our goal is to always meet or exceed our customers’ expectations for satisfaction. We’re all about building relationships, and customer satisfaction is paramount—it’s something we strive to achieve on every job.”

Serving Northern and Central California

Plumbing Installation and Repairs
Sewer and Storm Line Hydro-Jetting
Camera Equipment for Sewer Lines
Sewer, Water, and Gas Line Repairs and Replacements
Water Heaters
Backflow Device Replacements
Remodels and Repipes

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Rayne Plumbing and Sewer Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing excellent customer service throughout every aspect of every job...

Frequently Asked Questions

Q: How much do you charge for plumbing work?
A: "Our fees are based on the time we spend on the job and the materials we use. A lot of plumbing companies have changed their pricing structures to a flat rate, but that’s designed for plumbers who work for commissions, and it can make homeown...
Q: Will you keep my house clean while you’re working?
A: "Yes. Our plumbers work carefully and clean up after themselves without being told. They carry tarps, wear rubber booties to prevent soiling floors and take every precaution to respect each customer’s home as if it was their own."
Q: What do you recommend if I have roots in my sewer line?
A: "First, we need to get a camera into the sewer line. Once we detect where the roots are penetrating the sewer line, we can provide you with an estimate to excavate down and remove the roots. That’s the easiest and most permanent method, but w...

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Industry Info

Take simple steps to prevent clogged pipes and expensive plumber visits.
Clogged drains and pipes are common problems when it comes to household plumbing systems, but a few preventive steps can keep your drains flowing freely and prevent you from having to call a plumber every few months. Consider the following tips: Don...
Findings based on statistically reliable research from 261 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 261

Diamond Certified Qualification

Based on 261 customer surveys, we declare
Rayne Plumbing and Sewer Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 545
Continuously qualified since December 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

W.A . K. Verified Customer Name
"They are always on time."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Rayne Plumbing and Sewer Service, Inc.
(408) 763-3595
(408) 283-0700 fax
DCID4082830600

Mon – Fri: 7:30am – 4:30pm
24-Hour Emergency Service

Serving Northern and Central California

Steve Ionis, President
50
447221
Liability Insurance, Workers' Compensation
CA Apartment Association (CAA), National Association of Realtors & Property Managers (NARPM), Rental Housing Network
1964
Plumbing Installation and Repairs; Sewer and Storm Line Hydro-Jetting; Camera Equipment for Sewer Lines; Sewer, Water, and Gas Line Repairs and Replacements; Water Heaters; Backflow Device Replacements; Remodels and Repipes
400
Commercial, Residential
Minimum 1-Year Warranty on all Work, Manufacturers' Warranties Vary
Santa Clara Plumbing

Photo & Video Gallery

Survey Responses For

Rayne Plumbing and Sewer Service, Inc.

Rayne Plumbing and Sewer Service, Inc.: Average 8.6 out of 10 based on 261 unique customer surveys of customer satisfaction.
W.A . K. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are responsive, timely, and very friendly."

"They are always on time."

Alice G. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable and fast."

"Good service, they stuck to the job until it was done and they were prompt."

Calvin M. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable and high quality"

"The plumbers are very friendly and professional."

Catherine O. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fair and honest."

"They were very accommodating and they explained what they were doing."

Cheryl G. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them without any hesitation. "

"I appreciate their level of service and commitment to satisfaction. I feel very confident in calling them, knowing they'll take care of the issue right away."

George L. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Service with a smile"

"I don't know."

Megan L. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very responsive."

"They're available. I've had some semi-emergencies and they've come very quickly, they've been responsive, and they do a good job."

Mike P. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide a great service, they give you no trouble, and they have a great, competitive price."

"I had a good experience. They provide a great service, they give you no trouble, and they have a great, competitive price."

Patricia C. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're always on time, they really clean up well after themselves, and they do the job right."

"The personalities of the people they send out, they're all very pleasant and friendly. If you're lucky, you get the same representative each time and I like that. I've been with them for years and I'm very satisfied with them."

Sandy A. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They stay in contact with you throughout the whole process."

"They are available 24/7, which is great."

Sumati . Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They understood our situation better than anyone else. I called a couple other places and no one was willing to come out to us, but Rayne Plumbing and Sewer Service came right out."

"Rayne Plumbing and Sewer Service sent someone out right away when my water heater stopped working."

Weston S. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good quality job, they have a fair price, and they did the job in a reasonable amount of time."

"They had a great price."

C. H. R. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, punctual, and they do a high quality job."

"Follow through."

D. T. M. I. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They finished the job in a very timely fashion, which I appreciate."

"They communicate fast."

E. M. D. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and they do a good job."

"They are always able to solve my problem."

Al B. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional and courteous"

"I had a conversation with a gentleman and he was very knowledgeable."

Alfred B. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good at fixing my plumbing problem and they charged me a reasonable price."

"I liked that they were easy to schedule. They came right out and did the job well."

Anil S. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are okay. They do the work."

"They did the work."

Jennifer G. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and give outstanding service."

"They are very thorough. They detected the problem and solved it."

Brian D. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can count on them."

"They can do it all well. They have next day service which is pretty good for someone in the trades."