Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
December 2004
We declare that Rayne Plumbing and Sewer Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #545
(408) 763-3595

Yussef Nesme, Vice President

Rayne Plumbing and Sewer Service, Inc. has been providing plumbing service work for Bay Area residents for more than 50 years. The company is available 24/7 and is adept at handling both emergency service work and a wide range of water and sewer issues, including kitchen sink and toilet stoppages; complete plumbing fixture, pipe and gas line replacements; backflow valve testing; water heater and boiler replacements; property line clean-outs; and more. It also offers complete tenement improvement services and works actively with retail chain accounts and government agencies.

Rayne Plumbing and Sewer Service is known for its patented Scalemaster machine, which removes mineral deposits (scale) that build up in Bay Area plumbing systems and restrict water flow. The Scalemaster achieves its goals without using chemicals; instead, it creates oscillating mechanical waves and sound waves that rapidly burst through water and dissolve obstructing scale that’s attached to pipe walls. President Steve Ionis invites potential customers to visit www.rayneplumbing.com to learn more.

Company Philosophy

“We maintain a classic viewpoint: The customer is always right. To that end, our goal is to always meet or exceed our customers’ expectations for satisfaction. We’re all about building relationships, and customer satisfaction is paramount—it’s something we strive to achieve on every job.”

Serving Santa Clara County

Plumbing Installation and Repairs
Sewer and Storm Line Hydro-Jetting
Camera Equipment for Sewer Lines
Sewer, Water, and Gas Line Repairs and Replacements
Water Heaters
Backflow Device Replacements
Remodels and Repipes

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Rayne Plumbing and Sewer Service, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus on providing excellent customer service throughout every aspect of every job...

Frequently Asked Questions

Q: How much do you charge for plumbing work?
A: "Our fees are based on the time we spend on the job and the materials we use. A lot of plumbing companies have changed their pricing structures to a flat rate, but that’s designed for plumbers who work for commissions, and it can make homeown...
Q: Will you keep my house clean while you’re working?
A: "Yes. Our plumbers work carefully and clean up after themselves without being told. They carry tarps, wear rubber booties to prevent soiling floors and take every precaution to respect each customer’s home as if it was their own."
Q: What do you recommend if I have roots in my sewer line?
A: "First, we need to get a camera into the sewer line. Once we detect where the roots are penetrating the sewer line, we can provide you with an estimate to excavate down and remove the roots. That’s the easiest and most permanent method, but w...

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Industry Info

Take simple steps to prevent clogged pipes and expensive plumber visits.
Clogged drains and pipes are common problems when it comes to household plumbing systems, but a few preventive steps can keep your drains flowing freely and prevent you from having to call a plumber every few months. Consider the following tips: Don...
Findings based on statistically reliable research from 311 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 311

Diamond Certified Qualification

Based on 311 customer surveys, we declare
Rayne Plumbing and Sewer Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 545
Continuously qualified since December 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

C. A. L. L. C. Verified Customer Name
"Their quality"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Rayne Plumbing and Sewer Service, Inc.
(408) 763-3595
(408) 283-0700 fax
DCID4082830600

Mon – Fri: 7:30am – 4:30pm
24-Hour Emergency Service

Serving Santa Clara County

Steve Ionis, President
53
447221
Liability Insurance, Workers' Compensation
California Apartment Association (CAA), National Association of Residential Property Managers (NARPM), Rental Housing Network
1964
Plumbing Installation and Repairs; Sewer and Storm Line Hydro-Jetting; Camera Equipment for Sewer Lines; Sewer, Water, and Gas Line Repairs and Replacements; Water Heaters; Backflow Device Replacements; Remodels and Repipes
400
Commercial, Residential
Minimum 1-Year Warranty on all Work, Manufacturers' Warranties Vary
Santa Clara Plumbing

Photo & Video Gallery

Survey Responses For

Rayne Plumbing and Sewer Service, Inc.

Rayne Plumbing and Sewer Service, Inc.: Average 8.5 out of 10 based on 311 unique customer surveys of customer satisfaction.
C. A. L. L. C. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great for our business hours, fast and no issues."

"Their quality"

Lina R. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My experience, they were 100% and very good."

"I was satisfied and they did what I asked for."

I. A. T. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very honest, he's great, I would recommend him to anybody."

"I can recommend them to anybody and feel confident that Steve and Rayne Plumbing will take care of them."

C. P. A. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, professional and on time."

"Their professionalism"

M. R. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They don't charge to visit. They only charge for the work they do, no pressure."

"Customer service"

W. P. A. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very quick to respond and they do a great job. The prices are really good."

"Very reliable"

T. P. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good plumbing company, and they respond quickly."

"Basically their speed taking care of the problem"

S. P. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service is good."

"The service is good."

M. P. A. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Easy to work with"

"They were responsive."

K. W. B. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional."

"They have a good manager and the office is very helpful."

W. P. M. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and they show up on time. They're good with scheduling and they follow the schedule. Some places say they will come and then they don't show up."

"They have the right people for the job. They don't have to send someone over or under qualified to do the job."

A. H. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them for sure."

"They're prompt and definitely able to skillfully handle the scope of the work."

Munawar A. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"I can't really think of anything right now."

P. W. M. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're very detailed and customer service oriented and always on time, fair pricing"

"The details they give on their estimates"

T. R. T. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very knowledgeable and responsive, more than I expected"

"Responsive"

E. M. D. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good work."

"They showed up quickly."

M. R. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say, they would give you the advice that is best for you and they provide you with a solution that is best for the problem you have."

"Their creativeness in a sense, when they see a problem, sometimes they have to get creative. I had a friend I recommended them to who was on a fixed income and they were able to work things out to fix the issue within her budget. I think that's something very rare because it's about the client, not about the company making money. And I like that. One time the guy finished a little early so he asked me if there was anything else I needed looked at while he had 15 minutes, so he fixed my outside faucet that was leaking. I've met several of their workers and they're all very nice and very friendly."

John P. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable and came on time. They were a little bit expensive, but worth it."

"The technical knowledge"

Doug D. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say, they're honest and they have integrity."

"I would say, they are prompt."

Don D. Verified Rayne Plumbing and Sewer Service, Inc. Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"I wouldn't recommend them."

"They do quality work. Compared to other companies, they beat them in every way but their prices are so outrageous."