Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
September 2014
We declare that Ramirez Tow HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2197
(707) 277-1913
1502 Humphrey Drive
Suisun City, CA 94585
Owner Steve Ramirez secures a customer’s vehicle to his flatbed tow truck.

Ramirez Tow provides towing services for light, medium, and heavy duty vehicles throughout Solano and Napa Counties. The family-owned and operated company utilizes its sizeable fleet of flatbed/lowbed trailers and car transporters to handle a wide variety of towing situations, and it’s also qualified to perform overload adjustments on commercial trucks that need to be cleared at weigh stations before reaching their destinations.

Owner Steve Ramirez says Ramirez Tow’s ability to effectively communicate with its customers has been a crucial aspect of its success. “We’re big on communication—we let our customers know right away if we’re able to help them, and we keep them informed of our progress so they can plan accordingly. They know they can always get in contact with us, which makes them feel more comfortable in stressful situations.”

Ramirez Tow can also provide temporary storage services at its Suisun City facility, which Mr. Ramirez says is another way the company strives to make emergency vehicle situations as stress-free as possible for its customers. “We’re here to help our customers and build positive relationships with them, so if we’re able to help them by keeping their damaged vehicles at our shop for a little while, we’re happy to do it.”

Company Philosophy

“Our goal is to provide the best customer service in every situation. We want our customers to rely on us any time they need towing services—their needs always come first, and we make every effort to do right by them.”

Serving Solano and Napa Counties

Light, Medium & Heavy Duty Towing
Flatbed, Lowbed & Auto Transportation
Overload Correction
Forklift Services
Motorcycles
Winch Outs & Off-Road Recovery

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for towing companies that have earned the coveted Diamond Certified award. For Ramirez Tow, the key to achieving and maintaining high levels of customer satisfaction is simple: make the needs of its clientele its foremost priority, regardless of the situation. “Our customers always come...

Frequently Asked Questions

Q: What’s your typical response time?
A: "It depends on where you are and how busy we are, but typically, we can get to you within 30 to 45 minutes. "
Q: What if you don’t have any drivers available?
A: "We network with other towing companies, so if all our drivers are busy or you’re outside of our service area, we can refer you to one of them so you can get faster service. "
Q: Can you give me an estimate on how much my tow will cost?
A: "Yes. In addition to our hourly rate, we have a structured price sheet that addresses aspects like distance, travel time and equipment, which enables us to give fairly accurate estimates. "

Map

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Industry Info

If your commercial truck breaks down and you need a tow, make sure you provide the dispatcher with detailed information.
When commercial truck drivers end up on the side of the highway, the first thing many of them think about is getting assistance as soon as possible, which is why some drivers get frustrated when they’re met with a line of questions from a tow...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Ramirez Tow
has passed all rating steps and has earned
The Diamond Certified Award
No. 2197
Continuously qualified since September 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A.F. Verified Customer Name
"Accuracy and follow-through, they come through every time I call them."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Ramirez Tow
1502 Humphrey Drive
Suisun City, CA 94585
(707) 277-1913
DCID7074220974

Mon – Fri: 8am – 6pm
24/7 Emergency Service Available

Serving Solano and Napa Counties

Steve & Kathy Ramirez, Owners
44
9
21678
Liability Insurance, Workers' Compensation
Better Business Bureau, California Tow Truck Association, Fairfield-Suisun Chamber Of Commerce
1976
Light, Medium & Heavy Duty Towing; Flatbed, Lowbed & Auto Transportation; Overload Correction; Forklift Services; Motorcycles; Winch Outs & Off-Road Recovery
Commercial

Survey Responses For

Ramirez Tow

Ramirez Tow: Average 9.6 out of 10 based on 150 unique customer surveys of customer satisfaction.
A.F. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good, and they are professional."

"Accuracy and follow-through, they come through every time I call them."

A.M.R. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, and they did a great job for us."

"They were on time, and when they gave us a time frame to be there, they were right there."

A.F.E. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a tow truck matter, call Ramirez."

"He knows what he is doing, he is punctual, and he doesn't overcharge."

A.T.S. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good."

"They're timely and efficient."

B.A.A. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really helped me out. They had incredible equipment to execute the job, and they seemed to know what they were doing."

"They were very professional and responsive."

B.A.E.R. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have the right equipment. I've been using them regularly for the last 10 years."

"I like that they have the right equipment."

B.S.E. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You know, that's a really good question. I would definitely recommend them. They were actually recommended to me by another towing company."

"I've used them three times, and each time they knew exactly what I needed, and they came right on time."

C.S.C. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They're efficient, responsible, and up-to-date with everything."

"They're knowledgeable and timely."

Carl U. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very helpful, and they got the job done."

"The fact that they got the job done"

C.N.M.H.P. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know what I would say. I've never really thought about it. I guess I'd say they're punctual, local, and friendly."

"They're a local company and do a satisfactory job. "

C.E.T.S. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great. The owner, Steve Ramirez, is professional, responsive, and friendly."

"They show up at the scheduled time, they work fast, and they don't damage anything."

C.C.E. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very trustworthy towing company."

"They're prompt, communicative, and friendly."

D.S. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They're dependable, quick, and they get the job done."

D.R. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good, reputable company."

"I guess that they are dependable, the owner is responsive and gets back to me pretty quickly. They're an excellent organization."

D.M.F. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest, reliable, and timely. I think they're very good."

"The communication between the dispatcher and the driver is excellent. They're great."

D.C.J. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a great company. I would tell another consumer to use them."

"They're responsive and reliable."

Ed B. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would just tell them that they're very reliable and reasonable."

"They took care of business right away."

E.M.I. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them"

"They're affordable and efficient."

H.T.L. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good customer service"

"I was just happy with their services."

H.V.S.I. Verified Ramirez Tow Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, on time, and they communicate well. They have great follow-up."

"The communication and follow up"