Independently Rated Highest in Quality
T w e l f t h
Consecutive Year
Originally Earned:
February 2006
We declare that Rafael Floors, Abbey Carpet Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #847
(415) 669-4944
822 Francisco Boulevard West
San Rafael, CA 94901
Steve Villa (L) and Ron Leach are owners of Rafael Floors, Abbey Carpet Center

Rafael Floors, Abbey Carpet Center offers a variety of floor coverings to residential clients in Marin County and San Francisco, including laminate, hardwood and vinyl floors; natural flooring (wool, cork, seagrass, bamboo); and carpet. The company’s 5,000-square-foot San Rafael showroom allows customers to view its products in a full range of styles and colors.

Since opening its doors in 1957, Rafael Floors has been inducted into the Best of Marin Hall of Fame and has earned several local awards, including Pacific Sun’s “Best of Marin – Carpet Store” 13 times and “Best of Marin – Hardwood Flooring” seven times. Owners Ron Leach and Steve Villa have a long history with the company—Mr. Leach started in 1962 and Mr. Villa joined in 1978.

Rafael Floors’ employees hold designations such as CFS (Certified Flooring Specialists) and CFI (Certified Flooring Installers), and they train continuously to keep updated on the latest industry trends and product and installation techniques. 

Company Philosophy

“Our success is due to our professional, well-trained salespeople and our in-house installation force, all of whom make it their priority to take special care of our customers. We’re proud that 80 percent of our business comes from referrals and those who return to us for their flooring needs. We like to provide our customers with special touches, such as thank-you cards and ‘installation anniversary cards’ that remind them how their flooring has endured the test of time.” 

Serving all of Marin County and San Francisco including San Rafael, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax

Floor Covering Sales
Installation and Refinishing
Full Range of Styles & Colors
Carpeting: Wool, Sisal, Seagrass
Flooring: Vinyl, Hardwood, Laminate, Bamboo

Armstrong
Armstrong
Forbo
Forbo
Johnson
Kahrs
Kahrs
Mohawk
Mohawk
Quickstep
Quickstep
Shaw
Shaw
Stanton
Stanton
Tarkett
Tarkett

Comparative Summary

Rafael Floors, Abbey Carpet Center offers a variety of floor coverings to residential clients in Marin County and San Francisco, including laminate, hardwood and vinyl floors; natural flooring (wool, cork, seagrass, bamboo); and carpet. The company’s 5,000-square-foot San Rafael showroom allows customers to view its products in a full range of styles and colors. Since opening its doors in...

Frequently Asked Questions

Q: After I select a floor, how soon will the installation be complete?
A: "It usually takes seven to 10 days from when we receive the product to when it’s installed in your home."
Q: Can I stay in my house during the flooring installation?
A: "The only time there’s a problem with living in the house is when we’re applying finish to a hardwood floor. You can’t walk across the floor while the finish is wet, so depending on what areas of the house are being worked on, it may or may n...
Q: Are the chemicals and finishes you use safe for people and pets?
A: "Absolutely. The only chemicals and finishes we use are for hardwood floors. All our materials are EPA-certified and have to pass additional Bay Area standards for volatile organic compounds."

Map

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Industry Info

When you decide to install a new floor in your home, it’s important to choose the right type.
Different styles have different strengths and weaknesses, so it’s best to understand them before you commit to an installation.Carpet Today’s carpeting offers increased performance, style and design compared to years past. New fibers such as sisal,...
Findings based on statistically reliable research from 400 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 400

Diamond Certified Qualification

Based on 400 customer surveys, we declare
Rafael Floors, Abbey Carpet Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 847
Continuously qualified since February 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ronald M. Verified Customer Name
"They were very good workers and easy to work with."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Rafael Floors, Abbey Carpet Center
822 Francisco Boulevard West
San Rafael, CA 94901
(415) 669-4944
(415) 453-5229 fax
DCID4154563656

Mon – Fri: 9am – 5pm
Sat: 10am – 4pm

Serving all of Marin County and San Francisco including San Rafael, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax

Steve Villa, Co-Owner; Ron Leach, Co-Owner
59
15
Certified Flooring Specialists (Certified Floorcovering Installers Association)
178605
Liability Insurance, Workers' Compensation
Better Business Bureau, World Floor Covering Association
Pacific Sun's Best of Marin (13 times), San Rafael Chamber of Commerce's Best Business in Marin
1957
Floor Covering Sales; Installation and Refinishing; Full Range of Styles & Colors; Carpeting: Wool, Sisal, Seagrass; Flooring: Vinyl, Hardwood, Laminate, Bamboo
Armstrong, Forbo, Johnson, Kahrs, Mohawk, Quickstep, Shaw, Stanton, Tarkett
2-Year Warranty on Labor and Materials
Through Abbey Franchise Group

Photo & Video Gallery

Survey Responses For

Rafael Floors, Abbey Carpet Center

Rafael Floors, Abbey Carpet Center: Average 9.5 out of 10 based on 400 unique customer surveys of customer satisfaction.
Ronald M. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them"

"They were very good workers and easy to work with."

Jim F. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They pleased us very much, and they worked with us. They were very patient while we made up our mind."

"Their service, they have been around for a long time, and they know what they are doing."

Donna B. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best."

"They got the job done, and they did what they said they were going to do."

Dick S. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very cost effective, very helpful, and high quality"

"I just don't have to shop any place else. I call them, and they jump in and take care of the problem."

Judy S. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast, efficient, friendly, and they did a great job."

"They came when they said they were coming, and they were very efficient. They actually finished before they said they were going to finish, and they did a beautiful job."

Mike T. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were very happy with the service. It couldn't have been nicer. We were very happy with quality. The subcontractor who did the installation was marvelous."

"The service, they were helpful and not pushy. I was completely satisfied."

Glen D. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Make sure that you get the Rafael Floors guys as opposed to the subcontractors."

"The quality of the work"

Bill M. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. They were professional, provided good expertise, and they were really focused on giving us the job that we wanted."

"Their excellent service, I liked everything. The job, the scheduling, and the people arriving on time to clean up, everything was terrific."

Barbara B. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were so efficient, and I just loved the job that they did."

"Their efficiency"

Russell M. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great to work with."

"Flexibility, knowledge of products, and we had some problems with the installation. They were good with that."

Terry Y. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell people to check them out. Although, they can be expensive."

"I was happy with it."

Robin M. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, they did exactly what they said they would, and the quality was outstanding. They know their stuff, and the customer service is excellent."

"They were responsive, they answered all of my questions, and they didn't seem inpatient when I had questions. They were competitively priced, and they were professional from start to finish. I hate surveys and wouldn't have done it if they weren't as good."

Carolina K. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great, fast, simple, and efficient."

"How everything was nicely displayed, and the man who helped me was super helpful."

Roger A. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great."

"Steve was a great person to work with."

Rob R. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was not the least expensive, but it was by far the best quality and best service."

"Our salesman, Robert, was honest and friendly. He was helpful, and he was diligent."

Bill B. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I have been very satisfied with their services with installing and refinishing floors for me."

"Professional, they follow through, they return calls, and they are very personable. He works with you."

Steve P. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent value, good quality work, polite workmen, and they were on time. They went out of their way to help me."

"They seemed like an honest and good company."

Robert F. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, and they try to do the best job possible. I am very satisfied."

"They were just very accommodating, and they took care of all of my needs."

Alex L. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their personal service is great."

"I like the personal service. I think they've gone above and beyond to satisfy their customers."

Jackie C. Verified Rafael Floors, Abbey Carpet Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think their sales manager, Maggie, is very good. The installation was high quality and the quality of the carpets was great."

"The overall service was very good."