Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
June 2002
We declare that R E Roofing & Construction, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #95
(408) 626-9320
(650) 918-7974
941 South McGlincy Lane
Campbell, CA 95008
Co-owner Yale Proctor helps a customer at R E Roofing & Construction’s Campbell showroom.

R E Roofing & Construction, Inc. is a second-generation, familyrun business. The company’s slogan, “Building Better Living Environments Since 1996,” highlights its approach of optimizing ventilation, insulation, lighting and technology in an effort to reach the highest possible levels of safety, comfort, and energy efficiency.

“When today’s products are used properly and thoughtfully, the results are often spectacular,” says co-owner Miles Proctor. “People spend a small fortune these days to re-roof their homes. Why shouldn’t they get something more in return than a simple roof covering? Anyone can build a roof. We improve the way our clients live.”

Together with his family and a dedicated staff of journeymen, Miles has seen R E Roofing grow into one of the Bay Area’s most respected single-family residential re-roofers. The company offers a selection of the industry’s most popular products, all of which can be seen in its Campbell showroom. According to founder Paul Proctor, “This is often where the process begins. People are initially surprised to see they have so many choices, but we’re able to break it down for them. My sons and I do all the estimating and make the recommendations. Ultimately, it’s our objective that each customer is able to say, ‘I’m really glad I met those people.’”

Company Philosophy

“We focus on building quality roofs; providing exceptional service; and being honest, fair, and generous with the people who build those roofs and provide that service.”

Serving most of Santa Clara and San Mateo Counties

Single Family Residential Re-Roofing
Attic Insulation
Solar Tubes
Whole House Fans
Gutters & Leaf Guards

Tile: Boral; Eagle Wood Shake and Shingle; Composition: CertainTeed; GAF; Owens Corning Standing Seam; Metal: RMS; Flat: BUR; Metacrylics

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For R E Roofing & Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: always strive to exceed industry standards in order to provide its clients with the...

Frequently Asked Questions

Q: How soon can you start my roofing project?
A: "Depending on the time of year, we could be booked anywhere from two to 12 weeks in advance. We keep the same employees on staff year-round instead of hiring day laborers or seasonal workers, so as the roofing season gets underway, our backlo...
Q: How much will my roofing project cost?
A: "It depends on the type of work you need. Most people who call us automatically think their roofs need to be replaced, but that’s not always the case. We’ll give you an honest assessment of your roof’s condition and determin...
Q: Do you use subcontractors?
A: "Yes. A lot of roofing companies don’t want potential clients to know they use subcontractors, but we have no problem with that. We use subcontractors for three specific aspects of the job: removing the existing roof, installing gutters...

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Industry Info

When choosing a roofing product, make sure you’re aware of all your options.
Even though there’s a wide variety of roofing products available on the market, many homeowners make the mistake of only looking at the roofs of houses in their neighborhoods when they’re preparing to start their roofing projects....
Findings based on statistically reliable research from 442 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 442

Diamond Certified Qualification

Based on 442 customer surveys, we declare
R E Roofing & Construction, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 95
Continuously qualified since June 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Josephine D. Verified Customer Name
"Their manners make them so pleasant to work with. They listen to you and ask questions about everything to find out what you want. They answer questions, and they have patience."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

R E Roofing & Construction, Inc.
941 South McGlincy Lane
Campbell, CA 95008
(408) 626-9320
(650) 918-7974
(408) 626-7161 fax

Check Website For Showroom Hours

Serving most of Santa Clara and San Mateo Counties

Miles and Yale Proctor; Paul and Jodie Proctor, Owners
30+
13
CertainTeed SELECT ShingleMaster™, Owens Corning Platinum Preferred
727599
Liability Insurance, Workers' Compensation
Roofing Contractors Association of California
Angie’s List and Yelp, Refer to Bay Area Consumers’ Checkbook
1996
Single Family Residential Re-Roofing, Attic Insulation, Solar Tubes, Whole House Fans, Gutters & Leaf Guards
Tile: Boral; Eagle Wood Shake and Shingle; Composition: CertainTeed; GAF; Owens Corning Standing Seam; Metal: RMS; Flat: BUR; Metacrylics
175
Residential
5- to 50-Year Workmanship Warranties
Santa Clara Roofing

Photo & Video Gallery

Survey Responses For

R E Roofing & Construction, Inc.

R E Roofing & Construction, Inc.: Average 9.4 out of 10 based on 442 unique customer surveys of customer satisfaction.
Josephine D. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very easy to work with and I got a lot of satisfaction knowing that I know exactly what I'm getting from them. They sit down with you and explain everything to you."

"Their manners make them so pleasant to work with. They listen to you and ask questions about everything to find out what you want. They answer questions, and they have patience."

Peter O. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very clean as far as cleaning up every night after they were done for the day. They went over the driveway to make sure there were no nails left that may pop tires. He had a great suggestion about our neighbors' trees that drop stuff on our roof. He suggested putting fine mesh over the gutter and it worked perfectly. Now I don't have to get up there and clean it all the time any more. I was very pleased with them."

"I was just really happy with them. They live up to their promises. If they tell you what they're going to do, then that's what they're going to do. "

Ken M. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job for me. They gave me a good price for good work and I'd recommend them."

"Paul was good. I liked him."

Karen P. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job and they were fast."

"They were professional and got the job done quickly."

Bob F. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that the fellow I dealt with was Paul, the owner, and Paul was just a real down-to-earth kind of guy, very upfront. He gave us extremely fair prices, he didn't try to gouge us, there were no add-ons afterwards, and he didn't try to upsell us. He came out, said, 'Here's two to three options, pick the one best suited for you.' He was very pleasant to work with and he made it a low pressure situation. His crew is all very professional, especially the crew chief. It was a pleasure to have them around especially since none of his workers have tattoos which is a plus in my book."

"They cleaned up every day. There weren't any issues at all. Paul was very flexible in terms of a schedule that worked for us. We were having solar installed at the same time as the roof and Paul was booked up, so the original schedule for the roof's installation was a few weeks out. But that was going to cause the solar guys to schedule the solar installation out even more, and that wouldn't have worked well for us. So Paul juggled his schedules and worked with us and got it done. "

Mike R. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's family run, they have really personable people, and they're very accommodating, excellent workmanship on their part."

"The most important part is the workmanship, so I'd say they have excellent workmanship. They were great."

Ron N. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're a reputable company and they do quality work. They're good at talking to the clients like finding out what the client needs and explaining the whole process."

"The people seem very honest, straightforward, and professional."

Umesh P. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they need a roofer, I'd recommend them."

"I had a very good experience. They were on time, courteous, and really nice."

Matthew &. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that if you can afford the price, go for them, we are happy with the results. They did a great job, they were on time, and they cleaned up after themselves. I don't think they left a single nail and they did a complete tear off and installed a very good new roof."

"They explained our choices and we discussed whether we should replace our shake roof with another shake roof. Paul discussed the pros and cons and he clearly explained their preferences as far as what materials to use plywood instead of OSB. I thought the presale was very good because he explained our options without being overbearing or coercing us. Once we signed the documents which were also very complete and saw the very detailed design, our expectations were set. They really met them."

Barbara W. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can design a roof that will save you thousands of dollars in air conditioning costs."

"Their design and quality"

Don N. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that they would get a thorough and complete evaluation of what they needed and a very high-quality installation. It's not a bargain price. I would address office management before I give them a contract."

"I would tell them that they would get a thorough and complete evaluation of what they needed and a very high-quality installation. It's not a bargain price. I would address office management before I give them a contract."

Alan H. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they did a good job. There were a few things that were confusing and a few points that needed to be clarified, but it was resolved amicably and helpfully so I think they did a fine job."

"I felt the quality of their work was good."

Jill K. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They got the job done well, they were on time, and they coordinated with our solar installation."

"I really don't know."

Allen A. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I did tell a friend, and they got a job with the next house over."

"The price, the bid they gave me, and the workmanship"

Carol S. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very thorough and detailed. They went into all the aspects of roofing and took care of it. We had a roof and insulation put in and they took care of that and advised us on the type of roof we needed. They did an excellent job on all of that. They also coordinated the solar panels, consulted us on the necessary repairs for when an old roof comes off, and they took care of repairs appropriately."

"Their comprehensive service, that they were very personable, and that it's family owned, they had good communication with us and we were satisfied."

Barbara S. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very courteous, on time, and within budget. They were a pleasure to work with."

"It was a very easy, straightforward process. They know what they are doing."

Beverly N. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good."

"Their work"

Cynthia P. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt like they were fair and the workers were really good. They were great at cleaning up. They got the job done in a timely manner."

"It's a family operation. They seem to treat their employees very well. I felt comfortable with the people that were working on our roof."

Derrick S. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Fast and thorough"

"Quality of service and the ease of working them"

Chris H. Verified R E Roofing & Construction, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very attentive. They worked with us to get us the product we needed."

"The owner, Paul, was friendly, very polite, and very accommodating. "