Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
January 2008
We declare that P.W. Stephens Environmental, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1253
(510) 859-4969
(925) 386-6936

A P.W. Stephens Environmental technician removes asbestos from a client’s ceiling.

P.W. Stephens Environmental, Inc. is an abatement contractor that provides hazardous material management for residential, commercial and industrial customers throughout California (its Fremont location coordinates Bay Area work). The company’s main services include asbestos abatement, lead paint removal and mold remediation. It also cleans and deodorizes HVAC duct systems and offers a patented process called ThermaPureHeat that uses 100 percent natural heat to dry, disinfect, and decontaminate buildings and enclosable areas.

P.W. Stephens was established in 1982 to provide California homes and businesses with healthy, contaminant-free environments. Owner Scott Johnson says the company’s crews have a wealth of industry experience that ensures jobs are done effectively and safely. They’re adept at testing hazardous materials and repairing, replacing, sanding, and chemically stripping surfaces. Since its inception, Mr. Johnson estimates P.W. Stephens has completed more than one million jobs.

Company Philosophy

“It’s important that we do our job effectively—not just for our customers’ satisfaction but for their physical well-being. That responsibility makes us even more dedicated to doing thorough, quality work. We’re committed to responding quickly, working safely, and providing a healthy environment for our clients and their families.”

Serving California

Asbestos Abatement
Lead Paint Abatement
Mold Remediation
 

Comparative Summary

Few companies in the environmental abatement and remediation field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can claim more than three decades of industry experience, but that’s exactly the case for P. W. Stephens Environmental, Inc. “We’re the largest abatement contractor in California, and we...

Frequently Asked Questions

Q: Is all asbestos and lead paint dangerous?
A: "No. Asbestos and lead are hazards when disturbed and airborne, but they aren’t dangerous when left undisturbed."
Q: How can I tell if I have asbestos in my home?
A: "You should hire a qualified professional who’s trained and experienced in working with asbestos and lead to survey your home. It’s also important to have a survey done before you start any sort of renovation."
Q: How do I know if I have mold?
A: "You can’t determine if you have mold by visible inspection; you can only tell if your air is tested. If you see something that looks like mold, it probably is, but you won’t know if it’s dangerous until it’s tested. Generally, mold comes fro...

Industry Info

When starting a building project, make sure your contractor doesn’t plead ignorance about asbestos.
There was a time when some contractors would simply ignore their asbestos abatement and licensing obligations. If they got caught by authorities, they could avoid responsibility—and penalties—by pleading ignorance. “They can’t play that game anymore...
Findings based on statistically reliable research from 249 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 249

Diamond Certified Qualification

Based on 249 customer surveys, we declare
P.W. Stephens Environmental, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1253
Continuously qualified since January 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Angela B. Verified Customer Name
"It's hard to pick a single thing, but they fixed everything, and I enjoyed their services."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

P.W. Stephens Environmental, Inc.
(510) 859-4969
(925) 386-6936
(877) 564-4392
(510) 651-7702 fax
DCID5106519506

Mon – Fri: 8am – 5pm
24–Hour Emergency Assistance Available

Serving California

Steve MacFarlane, Vice President; Jackie Mezeul, Business Development
31
150
EPA Lead-Safe Certified
Liability Insurance, Workers' Compensation
Building Owners Management Association (BOMA), California Association of Community Managers (CACM), Central California Adjusters Association (CCAA), Cleaning and Restoration Association (CRA), East Bay Claims Association (EBCA), Executive Council of Homeowners (ECHO), Indoor Air Quality Association (IAQA), National Association of Residential Property Managers (NARPM), Rental Housing Association (RHA), Sacramento Claims Association (SCA), San Francisco Apartment Association (SAA), Stanislaus Insurance Association (SIA), Tri-County Apartment Association (TCAA)
Steve MacFarlane, Vice President Kimberly MacFarlane, Marketing Manager
1982
Asbestos Abatement, Lead Paint Abatement, Mold Remediation
4,800
Residential and Light Commercial

Photo & Video Gallery

Survey Responses For

P.W. Stephens Environmental, Inc.

P.W. Stephens Environmental, Inc.: Average 8.6 out of 10 based on 249 unique customer surveys of customer satisfaction.
Angela B. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good, comprehensive job. They fixed our pretty big problem."

"It's hard to pick a single thing, but they fixed everything, and I enjoyed their services."

Ann J. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was pleased with them."

"I liked everything about them. They were prompt, on time, efficient, and easy to talk to."

David S. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the job exactly the way they said they were going to do it. In the very beginning, I didn't know what I was getting myself into, but it ended up being a lot easier than I thought it would be."

"Asbestos is a nasty substance, and they definitely got rid of it."

Dean L. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy."

"They were timely, and they did their job well."

Gene H. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did a pretty satisfactory job. They showed up on time, and they were eager to get to work. They were quick and efficient."

"It was easy to deal with the crew that worked on the job."

George M. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They made it painless."

"They knew what they were doing."

Irene W. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient. They come in, they do the job, and it's done in a timely manner. When they leave, they leave it just as clean as when they came."

"They understood what they needed to do, and they came out and did the job."

Jim B. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I always recommend them. I think they're outstanding."

"They're hardworking, detailed, and accommodating. They answered my questions and provided a lot of expertise throughout the process."

Jorge D. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were hired through the insurance company when the apartment we were working on was flooded. They came out to assess the damages."

"They took care of the problem quickly."

Marie F. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable. "

"They fixed the problem correctly. "

Rick F. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend their services. They were professional, efficient, and they did a great job."

"They gave me a fair price."

Annette C. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When I called, they knew what I wanted, and I got what I asked for. The process seemed pretty straightforward. They did the work in a timely manner."

"I liked that I didn't have to leave messages. There was always someone there to talk to. They provided personal service, and I was very satisfied."

Brent M. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The one thing I'd say is that they seem to have a real desire to have their customers be satisfied with their services. They are very quick to respond, and they are very friendly."

"I liked how quick and thorough they were. I got a lot of information about the options that I had available to me. There weren't any unexpected charges on their part. They did exactly what they promised they'd do."

Brian T. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and thorough."

"They have good communication between the company liaison and the client."

Catherine G. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and reliable."

"I've used them twice, and I liked them both times. They educated me about what I needed to know. Ralph was stupendous."

Don M. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were clean and efficient."

"They delivered what they promised me."

Joy P. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick to respond. Oscar was marvelous. I would absolutely use them again if I needed to."

"I thought they were very fair in their assessment, and they explained really clearly what they were going to do. They also cleaned up after themselves really well. "

George M. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are easy to do business with and efficient."

"I liked the fact that I could place an order, have the work done quickly, done well, and pay on site. The experience I had makes me want to do business with them again."

Katherine R. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were very professional and quick to respond."

"They were straight-shooters."

Margaret S. Verified P.W. Stephens Environmental, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good at their job, and they left no mess behind. I used them for asbestos removal."

"I liked that they did the job well, without leaving a mess behind. I have very high standards, and I was pleased."